Microsoft PL-600 Examquestions

Question #1

HOTSPOT -
The owner of a company needs to know who signs into the system.
You need to ensure that the owner can view the user audit logs.
Where does each action need to be performed? To answer, select the appropriate options in the answer
area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/audit-data-user-activity

Question #2

HOTSPOT -
You are creating a Power Platform solution.
You need to help end users understand which actions to take next and ensure that user interaction occurs in
manageable steps.
Which actions should you perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/business-process-
flows-overview

Question #3

You create a Power Apps portal to provide training and documentation for students. Students create a profile on
the portal and then select and pay for courses.
You plan to add free courses to the training portfolio. Free courses must be automatically available to all
students after they sign in.
You need to assign default permissions to students.
What should you do?

• A. Create a Students web role and set the Authenticated Users Role option to true. Assign the web role
to each registered user.
• B. Create an entity for managing free courses. Create entity permission records to provide access to
entity records for free courses and assign the entity permissions to users when they register on the portal
for the first time.
• C. Create an entity for managing free courses. Create a Students web role and set the Authenticated
Users role option to true. Create appropriate entity permissions to access the free course entity records
and assign the entity permissions to the web role.

Correct Answer: A

Question #4

HOTSPOT -
You create workflows to automate business processes.
You need to configure a workflow to meet the following requirements:
✑ Be triggered when a condition is met.
✑ Run immediately.
✑ Perform an action when a condition is met.
You need to create a workflow that automatically sends emails based on a mail merge template. To answer,
select the appropriate configuration in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Correct Answer:
Question #5

HOTSPOT -
You are a Dynamics 365 Customer Service administrator.
You need to configure the following automation for the sales team:
✑ Send an email when the status changes on an Opportunity.
✑ Text the sales manager when an Opportunity is created.
Create a Wunderlist task when an Opportunity is open for 30 days.

Which tool should you use for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Question #6

A company uses Common Data Service to manage prospects. The company has a business process flow named
BPFA that is associated with the Prospect entity to streamline the prospect management process.
You add a field named Category to the Prospect entity. You create additional business process flows. You apply
the business process flows to Prospect records based on the selected category. Users can switch to any other
newly configured business process flows but must not use BPFA.
You need to configure the solution.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A. Remove all of the privileges for BPFA.

• B. Use a business rule to prevent users from switching to BPFA.
• C. Deactivate BPFA.
• D. Change the display order of the business process flows to move BPFA to the bottom of the list.

Correct Answer: AC

Question #7

You are creating a business rule to implement new business logic.

You must apply the business logic to a canvas app that has a single screen named Screen1.
You need to configure the scope for the business rule.
Which scope should you use?

• A. Screen1
• B. Entity
• C. All Forms
• D. Global
Correct Answer: B
Note: Some terminology has changed. Entity is now Table. If you're building a Canvas app, you must use table
(entity) as the scope.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/common-data-service/data-platform-create-business-rule

Question #8

HOTSPOT -
You are a Dynamics 365 Customer Services administrator. You have a Production instance and Sandbox
instance.
Users record Production instance data in the Sandbox instance.
You need to ensure that the users only record data in the Production instance.
Which security function needs to be edited to prevent access to the Sandbox? To answer, select the appropriate
options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/control-user-access

Question #9

You must create a new entity to support a new feature for an app. Records for the entity must be associated with
a business unit and specify security roles for the business unit.
You need to configure entity ownership.
Which entity ownership type should you use?

• A. user or team owned

• B. organization-owned
• C. none
• D. business-owned

Correct Answer: A
Dataverse supports two types of record ownership. Organization owned, and User or Team owned. For security
purposes, records that are organization owned, the only access level choices is either the user can do the
operation or can‫ג‬€™t. For user and team owned records, the access level choices for most privileges are tiered
Organization, Business Unit, Business Unit and Child Business Unit or only the user‫ג‬€™s own records. That
means for read privilege on contact, I could set user owned, and the user would only see their own records.
References:
https://docs.microsoft.com/en-us/power-platform/admin/wp-security-cds
Question #10

HOTSPOT -
You need to ensure that there are no leads for a customer before you create a new opportunity for the customer.
How can you use duplicate detection rules to achieve this goal? To answer, select the appropriate options in the
answer area.

NOTE:
Each correct selection is worth one point.
Hot Area:

Correct Answer:
Question #11

You have two Power Platform environments.

Users in one environment must not be able to see the other environment.
You need to grant salespeople access to the sales company environment.
What should you do?

• A. Add salespeople to an Office 365 security group.

• B. Add salespeople to a security role.
• C. Set privileges.
• D. Set app security.

Correct Answer: A
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/control-user-access

Question #12

A veterinary office plans to use Power Platform to streamline customer experiences. The customer creates a
canvas apps to manage appointments.
On the client appointment form, there is a dropdown field for clients to select their type of pet. If a client selects
the option Other, the veterinarian wants a text field to appear so that additional details can be added.
You need to create a dynamically visible field.
What should you configure?

• A. workflow
• B. business process flow
• C. business rule

Correct Answer: C
By combining conditions and actions, you can do any of the following with business rules:

Set column values -

Clear column values -

Set column requirement levels -

Show or hide columns -

Enable or disable columns -

Validate data and show error messages
Create business recommendations based on business intelligence.
References:
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/data-platform-create-business-rule

Question #13

You create an app for the sales team at a company.

Members of the sales team cannot access the app.
You need to ensure that sales team members can access the app.
Where should you configure app permissions?
 • A. Dynamics administration center
• B. Manage Roles
• C. Security Roles

Correct Answer: B
Manage access to apps by using security roles.
You can choose what users see and access from the My Apps page or the Customer Engagement home page by
giving app access to specific security roles.
Users will have access to apps based on the security roles they're assigned to.
1. Go to Settings > My Apps.
2. In the lower-right corner of the app tile you want to manage access for, select More options (...), and then
select Manage Roles.
3. Enter the following in the Manage Roles dialog box:
a) App URL Suffix
b) Roles
c) Select Save.
4. Refresh the My Apps page.
5. Go to the Apps Being Edited view, and publish the app again.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/manage-access-
apps-security-roles

Question #14

You create a parent entity and a child entity. The parent entity has a 1:N relationship with the child entity.
You need to ensure that when the owner changes on the parent record that all child records are assigned to the
new owner.
You need to configure the relationship behavior type.
What should you use?

• A. Referential
• B. Referential, Restrict Delete
• C. Parental
• D. Restrict

Correct Answer: C
A parental table relationship is any 1:N table relationship where one of the cascading options in the Parental
column of the following table is true.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/create-edit-entity-relationships

Question #15

DRAG DROP -
You need to recommend a role for users to perform several required tasks. The solution must use the principle
of least privilege.
Which roles should you recommend? To answer, drag the appropriate roles to the correct functions. Each role
may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Correct Answer:

Box 1: Office 365 Global Administrator

You may think that the Dynamics 365 system administrator would have power to do all the actions needed to
manage Dynamics 365, but this is not the case.
What's different in Microsoft cloud deployments is that licenses and user accounts are managed in Office 365
by an Office 365 Global Administrator. This role is analogous to a network administrator for an on premises
deployment. The Global Administrator is the only role to create new user accounts and assign subscription
licenses for Dynamics 365 (and other Office 365 apps such as Skype, Power BI and SharePoint).
Box 2: Dynamics 365 system administrator
The Dynamics 365 system administrator may assign roles and permissions to the Dynamics 365 user within an
instance of Dynamics 365. The Dynamics 365 system administrator also controls all the settings in Dynamics
365.

Box 3: Dynamics 365 admin -

The Dynamics 365 admin can perform backups and restores.
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/use-service-admin-role-manage-tenant
https://community.dynamics.com/crm/b/govandthecity/posts/understanding-dynamics-365-and-office-365-
admin-roles
Question #16

DRAG DROP -
You are designing an app for a bank.
You must create entities for the app and configure relationships between entities:

Which relationship types should you use? To answer, drag the appropriate relationship types to the correct
requirements. Each relationship type may be used once, more than once, or not at all. You may need to drag the
split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Correct Answer:

Box 1: N:1 -
You add a lookup column with a many-to-one relationship.

Box 2: N:N -

Box 3: N:1 -
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/data-platform-entity-lookup

Question #17

Note: This question is part of a series of questions that present the same scenario. Each question in the series
contains a unique solution that might meet the stated goals. Some question sets might have more than one
correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will
not appear in the review screen.
You administer the Microsoft 365 and Power Platform environments for Contoso, Ltd. The company has a
model-driven app that is used to track customer interactions with employees. The app uses standard table types
for customers. A user named Elisabeth Rice signs in to the app by using the following sign in name:
[email protected].
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: Change Elizabeth‫ג‬€™s username in the user record for the app.
Does the solution meet the goal?

• A. Yes
• B. No

Correct Answer: A
Change a user's email address -
You must be a global admin to complete these steps.
1. In the admin center, go to the Users > Active users page.
2. Select the user's name, and then on the Account tab select Manage username.
3. In the first box, type the first part of the new email address. If you added your own domain to Microsoft 365,
choose the domain for the new email alias by using the drop-down list. Learn how to add a domain.
4. Select Save changes.
Reference:
https://docs.microsoft.com/en-us/microsoft-365/admin/add-users/change-a-user-name-and-email-address

Question #18

Note: This question is part of a series of questions that present the same scenario. Each question in the series
contains a unique solution that might meet the stated goals. Some question sets might have more than one
correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will
not appear in the review screen.
You administer the Microsoft 365 and Power Platform environments for Contoso, Ltd. The company has a
model-driven app that is used to track customer interactions with employees. The app uses standard table types
for customers. A user named Elisabeth Rice signs in to the app by using the following sign in name:
[email protected].
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: Ask the Microsoft 365 administrator to sign in to the admin portal and change the username.
Does the solution meet the goal?

• A. Yes
• B. No
Correct Answer: A
Change a user's email address -
You must be a global admin to complete these steps.
1. In the admin center, go to the Users > Active users page.
2. Select the user's name, and then on the Account tab select Manage username.
3. In the first box, type the first part of the new email address. If you added your own domain to Microsoft 365,
choose the domain for the new email alias by using the drop-down list. Learn how to add a domain.
4. Select Save changes.
Reference:
https://docs.microsoft.com/en-us/microsoft-365/admin/add-users/change-a-user-name-and-email-address

Question #19

Note: This question is part of a series of questions that present the same scenario. Each question in the series
contains a unique solution that might meet the stated goals. Some question sets might have more than one
correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will
not appear in the review screen.
You administer the Microsoft 365 and Power Platform environments for Contoso, Ltd. The company has a
model-driven app that is used to track customer interactions with employees. The app uses standard table types
for customers. A user named Elisabeth Rice signs in to the app by using the following sign in name:
[email protected].
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: Delete the user account in the Power Platform admin portal and recreate the account by using the new
name.
Does the solution meet the goal?

• A. Yes
• B. No

Correct Answer: B
Application history would be lost.
Note:

Change a user's email address -

You must be a global admin to complete these steps.
1. In the admin center, go to the Users > Active users page.
2. Select the user's name, and then on the Account tab select Manage username.
3. In the first box, type the first part of the new email address. If you added your own domain to Microsoft 365,
choose the domain for the new email alias by using the drop-down list. Learn how to add a domain.
4. Select Save changes.
Reference:
https://docs.microsoft.com/en-us/microsoft-365/admin/add-users/change-a-user-name-and-email-address

Question #20

HOTSPOT -
You need to create a system chart for the Account entity.
The chart must display a count of accounts grouped by owner and then display the accounts by Address 1:
State/Province for each owner. You begin to configure chart options as shown in the image below.
How should you complete the configuration? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point. The chart must display a count of accounts grouped by owner,
and then display the accounts by Address 1 to
State/Province for each owner.
Hot Area:
Correct Answer:

Question #21

A user has access to an existing Common Data Service database.

You need to ensure that the user can create canvas apps that consume data from Common Data Service. You
must not grant permissions that are not required.
Which out-of-the-box security role should you assign to the user?

• A. Environment Admin
• B. System Customizer
• C. Common Data Service User
• D. Environment Maker
Correct Answer: D
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/database-security#predefined-security-roles
https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/data-platform-create-app

Question #22

HOTSPOT -
A company deploys several model-driven apps. The company uses shared devices in their warehouse. The
devices are always powered on. Users log on to the devices and then launch the apps to perform actions.
Unauthorized users recently uploaded several files after another user failed to log out of a device. The company
needs to prevent these incidents from occurring in the future.
You need to configure the solution to prevent the reported security incidents.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Correct Answer:

Box 1: Set a timeout in the Power Platform admin center.

To enforce users to reauthenticate after a pre-determined period of time, admins can set a session timeout for
their individual environments. Users can only remain signed in the application for the duration of session. The
application signs out the user when the session expires. Users need to sign in with their credentials to return to
customer engagement apps.

Note: Configure session timeout -

1. In the Power Platform admin center, select an environment.
2. Select Settings > Product > Privacy + Security.
3. Set Session Expiration and Inactivity timeout. These settings apply to all users.
Incorrect:

Configure inactivity timeout -

1. In the Power Platform admin center, select an environment.
2. Select Settings > Product > Privacy + Security.
3. Set Session Expiration and Inactivity timeout. These settings apply to all users.
Box 2: Enter the restricted file types in the SharePoint admin center.
To block uploading of specific file types
1. Go to the Settings page of the new SharePoint admin center,
2. Select Sync.

3. Select the Block upload of specific file types check box.

4. Enter the file name extensions you want to block, for example: exe or mp3.
5. Select Save.
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/user-session-management
https://docs.microsoft.com/en-us/onedrive/block-file-types

Question #23

You are developing a canvas app.

You need to apply business rules to the app without writing code.
Which three actions can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
 • A. Validate data and show error messages.
• B. Enable or disable fields.
• C. Set field requirement levels.
• D. Set field values.
• E. Show or hide fields

Correct Answer: ACD

The following actions are not available on Canvas apps:
✑ Show or hide columns
✑ Enable or disable columns
✑ Create business recommendations based on business intelligence
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/data-platform-create-business-rule

Question #24

Note: This question is part of a series of questions that present the same scenario. Each question in the series
contains a unique solution that might meet the stated goals. Some question sets might have more than one
correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will
not appear in the review screen.
You administer the Microsoft 365 and Power Platform environments for Contoso, Ltd. The company has a
model-driven app that is used to track customer interactions with employees. The app uses standard table types
for customers. A user named Elisabeth Rice signs in to the app by using the following sign in name:
[email protected].
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: From Dynamics 365 Settings, select Email Configuration. In the active mailbox for the user, update
the name.
Does the solution meet the goal?

• A. Yes
• B. No

Correct Answer: B
Change the user name, not the email configuration.

Change a user's email address -

You must be a global admin to complete these steps.
1. In the admin center, go to the Users > Active users page.
2. Select the user's name, and then on the Account tab select Manage username.
3. In the first box, type the first part of the new email address. If you added your own domain to Microsoft 365,
choose the domain for the new email alias by using the drop-down list. Learn how to add a domain.
4. Select Save changes.
Reference:
https://docs.microsoft.com/en-us/microsoft-365/admin/add-users/change-a-user-name-and-email-address
Question #25

You plan to implement Microsoft Dataverse.

You must track changes for two columns in the Account table. You must maintain a historical log of changes
for the two columns and track only what is necessary.
You configure the appropriate organization settings.
You need to configure the system to track changes for the two columns.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

• A. Enable auditing for the Account table.

• B. Enable auditing for the two specific columns.
• C. Enable change tracking for the Account table.
• D. Enable change tracking for the two specific columns.

Correct Answer: AB
By setting the IsAuditEnabled property of a table‫ג‬€™s definition and the IsAuditEnabled property of each
desired column‫ג‬€™s definition to true, data changes to records of those tables can be logged by the platform.
Note: There are three levels where auditing can be configured: organization, table, and column. The
organization level is the highest level, followed by the table level, and finally the column level. For column
auditing to take place, auditing must be enabled at the column, table, and organization levels. For table auditing
to take place, auditing must be enabled at the table and organization levels.
Reference:
https://docs.microsoft.com/en-us/powerapps/developer/data-platform/configure-entities-attributes-auditing

Question #26

Note: This question is part of a series of questions that present the same scenario. Each question in the series
contains a unique solution that might meet the stated goals. Some question sets might have more than one
correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will
not appear in the review screen.
On a Contact record, a user creates a Note record that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the Note record.
You need to find the Note record.
Solution: Use Categorized Search to search for the word run.
Does the solution meet the goal?

• A. Yes
• B. No

Correct Answer: B
Instead use Relevance Search.
Note: Relevance Search finds matches to any word in the search term in any field in the entity. Matches may
include inflectional words, like "stream," "streaming," or "streamed."
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/configure-relevance-search-organization#what-is-
relevance-search
Question #27

Note: This question is part of a series of questions that present the same scenario. Each question in the series
contains a unique solution that might meet the stated goals. Some question sets might have more than one
correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will
not appear in the review screen.
On a Contact record, a user creates a Note record that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the Note record.
You need to find the Note record.
Solution: Use Relevance Search to search for the word run.
Does the solution meet the goal?

• A. Yes
• B. No

Correct Answer: A
Relevance Search brings the following benefits:
✑ Finds matches to any word in the search term in any field in the entity. Matches may include inflectional
words, like "stream," "streaming," or "streamed."
✑ Includes the ability to search documents found in Notes and Attachments on Emails and Appointments
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/configure-relevance-search-organization#what-is-
relevance-search

Question #28

Note: This question is part of a series of questions that present the same scenario. Each question in the series
contains a unique solution that might meet the stated goals. Some question sets might have more than one
correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will
not appear in the review screen.
On a Contact record, a user creates a Note record that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the Note record.
You need to find the Note record.
Solution: Use Quick Find search on the Notes list to search for the word run.
Does the solution meet the goal?

• A. Yes
• B. No

Correct Answer: B
Instead use Relevance Search.
Note: Relevance Search finds matches to any word in the search term in any field in the entity. Matches may
include inflectional words, like "stream," "streaming," or "streamed."
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/configure-relevance-search-organization#what-is-
relevance-search
Question #29

DRAG DROP -
You are implementing a model-driven app to support a new line of business.
There are several places where automated business logic must be applied.
You need to determine how to apply the business logic.
Which method should you use? To answer, drag the appropriate methods to the appropriate business logic
statements. Each method may be used once, more than once, or not at all. You may need to drag the split bar
between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Correct Answer:

Box 1: Business rule -

By combining conditions and actions, you can do any of the following with business rules:
✑ Set column values
✑ Clear column values
✑ Set column requirement levels
✑ Show or hide columns
✑ Enable or disable columns
✑ Validate data and show error messages
✑ Create business recommendations based on business intelligence.
Box 2: Real-time workflow -
Real-time workflows:

Box 3: Power Automate instant flow

Instant Flows don‫ג‬€™t have a trigger in the same way as the Automated flow. Instead, they are triggered
manually or on-demand, such as a user clicking a Flow button in the mobile app.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/create-business-rules-recommendations-
apply-logic-form https://docs.microsoft.com/en-us/powerapps/maker/data-platform/configure-workflow-steps
https://carldesouza.com/difference-between-instant-automated-and-scheduled-flows-in-power-automate-and-
how-to-change-the-type/

Question #30

You have a canvas app that allows users to view, select, and purchase products. The app uses a Gallery control
to display products and checkboxes that allow users to select products.
When users select items from the product catalog, they move to a different screen to complete a purchase.
Users must be able to clear all product selections when they click the button.
You need to configure the button.
What should you do?

• A. Use the Reset(Control) formula and pass the gallery control as a parameter to the Reset formula.
• B. Use the Reload(Control) formula and pass the gallery control as a parameter to the Reload formula.
• C. Use the ForAll() function to iterate through each item of the Gallery and clear user selections.
• D. Set the OnCheck value to populate a collection and the OnUncheck value to remove the item from
the collection. Clear collection when the user selects the button.
Correct Answer: A

Question #31

HOTSPOT -
A company has a canvas app that includes the following screens: Screen1 and Screen2.
The OnVisible property for Screen1 contains the following expression.
Set(AgeGroups, ["1-25", "26-54", "55+"])
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

Correct Answer:
Question #32
DRAG DROP -
You create a new app.
You need to create the site map for the app.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of
actions to the answer area and arrange them in the correct order.
Select and Place:

Correct Answer
Question #33

Your organization does not permit the use of custom code for solutions.
You need to create a view that can be viewed by all users in an organization.
Where should you create the view?

• A. Advanced Find
• B. Entities component of a solution
• C. Microsoft Virtual Studio
• D. Templates area

Correct Answer: A
Open and add a view in the app designer
The following steps explain how to open and add a view in the app designer.
In Power Apps select Apps from the left navigation pane, select ... next to the app you want, and then select
Edit.
1. In the app designer Table View section, select Views.
2. In this example, we have selected Views from the Account table.

3. To add a view, select it by using view types such as Public, Advanced Find, Associated, and Lookup. The
view is automatically added to the Views list.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/create-edit-views-app-designer

Question #34

DRAG DROP -
You create an app to manage customer service cases.
Cases entered in forms require different types of data to be stored in different types of fields.
You need to create forms for each of the following case types:
Which form types should you create? To answer, drag the appropriate form types to the meet the data entry
requirements. Each source may be used once, more than once, or not at all. You may need to drag the split bar
between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Correct Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-design-forms-customer-service-hub

Question #35

DRAG DROP -
You are a Dynamics 365 Customer Service developer.
A salesperson creates a chart.
You need to ensure that the chart is available to all users on the team.
Which actions should the salesperson perform? To answer, drag the appropriate actions to the correct users.
Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes
or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Correct Answer:

Question #36

HOTSPOT -
You implement an editable grid for the Account entity.
The business team provides the following list of features that they would like you to implement:
✑ Group by or sort columns in the current view.
✑ Configure a business rule to show an error message.
✑ Edit values in calculated fields.
✑ Edit the Address composite field.
✑ Use the editable grid on mobile phones.
Which actions can you perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/make-grids-lists-
editable-custom-control

Question #37

DRAG DROP -
You must create a form for team members to use. The form must provide the ability to:
✑ Lock a field on a form.
✑ Trigger business logic based on a field value.
✑ Use existing business information to enhance data entry.
You need to implement business rule components to create the form.
Which components should you use? To answer, drag the appropriate components to the correct requirements.
Each component may be used once, more than once, or not at all. You may need to drag the split bar between
panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Correct Answer:

Question #38

You have a form that displays a custom field from an entity.

A customer wants to restrict users from filtering on the custom field.
You need to prevent users from filtering the field in Advanced Find.
What should you modify?

• A. Fields in the Edit Filter Criteria option of the Quick Find view
• B. a searchable field on the Field Properties form
• C. Fields in the Add Find Columns option of the Quick Find view

Correct Answer: B
Setting Searchable property to No, makes the field disappear from the available fields for the Filter
configuration, but it won‫ג‬€™t hide the field when adding columns to the view. This property has no impact on
behaviour of the Global and Quick Find Search.
Reference:
https://community.dynamics.com/365/b/dynamics365apps/posts/kb-understanding-dynamics-365-field-s-
searchable-property
Question #39

HOTSPOT -
You are designing a canvas app that connects to Common Data Service.
You need to configure the app to meet the requirements and ensure that the canvas app is available offline.
What should you implement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point
Hot Area:

Correct Answer:

Reference:
https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/offline-apps
Question #40

HOTSPOT -
You create a Power Platform help Desk solution.
You need to create a dashboard that displays information on help desk cases that are handled each week.
Which dashboard components should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:

Box 1: Area chart -

Box 2: System chart -

System charts are organization-owned charts, which makes them available to anyone with access to read the
data running the app. System charts can't be assigned or shared with specific app users.

Box 3: Personal dashboard -

Box 4: Personal dashboard -

Box 5: Area chart -

Reference:
https://docs.microsoft.com/en-us/powerapps/user/add-powerbi-dashboards https://docs.microsoft.com/en-
us/powerapps/maker/model-driven-apps/create-edit-system-chart
Question #41

HOTSPOT -
You have a canvas app that contains the following text input fields: Id, FirstName, LastName. The app also has
a button named Button1.
The OnSelect property for Button1 contains the following expression:
Collect(People, {Id:Id.Text, FirstName:FirstName.Text, LastName:LastName.Text})
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

Correct Answer:

Box 1: Yes -
If the data source doesn't already exist, a collection is created.

Box 2: No -
Note: The Collect function adds records to a data source. The items to be added can be:
✑ A single value: The value is placed in the Value field of a new record. All other properties are left blank.
✑ A record: Each named property is placed in the corresponding property of a new record. All other properties
are left blank.
✑ A table: Each record of the table is added as a separate record of the data source as described above. The
table isn't added as a nested table to a record. To do this, wrap the table in a record first.

Box 3: No -
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/functions/function-clear-collect-clearcollect

Question #42

HOTSPOT -
You are a Dynamics 365 Customer Service administrator.
A user must be able to view system posts and activities in a dashboard.
You need to create the dashboard for the user.
Which components should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:

Box 1: Timeline -
The timeline helps agents see all customer interaction history across channels, personnel, and the support
lifecycle. The timeline is used across Dynamics 365 applications to capture activities like notes, appointments,
emails, tasks, and more, to ensure that all interactions with the customer are tracked and visible over time.
Agents use the timeline to quickly catch up on all of the latest activity details with the customer to provide the
most personalized support experience.

Box 2: Lists -
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-
admin

Question #43

You have a canvas app that allows users to view, select, and purchase products. The app uses a Gallery control
to display products and checkboxes that allow users to select products.
When users select items from the product catalog, they move to a different screen to complete a purchase.
Users must be able to clear all product selections when they click the button.
You need to configure the button.
What should you do?

• A. Use the Reload(Control) formula and pass the gallery control as parameter to the Reload formula.
• B. Use the Reset(control) formula and pass the checkbox to the formula to clear user selections.
• C. Set the OnCheck value to populate a collection and the OnUncheck value to remove the item from
the collection. Clear the collection when the user selects the button.
• D. Use the Revert(Products) formula and pass the checkbox to the formula to clear user selections.
• E. Use the Reset(Control) formula and pass the gallery control as a parameter to the Reset formula.

Correct Answer: B
The Reset function resets a control to its Default property value. Any user changes are discarded.
You cannot reset controls that are within a Gallery or Edit form control from outside those controls. You can
reset controls from formulas on controls within the same gallery or form.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/functions/function-reset

Question #44

A customer tracks events by using a custom entity.

The custom entity includes a custom field for the venue of the events. The customer must be able to display the
events by venue in a calendar.
You need to ensure that all events display by venue in the calendar.
To which component should you add a control?

• A. Form
• B. Subgrid
• C. Chart
• D. View

Correct Answer: D
If you use unified interface, you can display any record in a calendar view via the calendar control.
1. Go to Settings->Customization->Customize the System
2. Open the configuration for the entity that you want to use the calendar control (Opportunities in our example)
3. Click the View tab
4. Click ‫ג‬€Add Control‫ג‬€ and select the calendar control.
5. Click the dot for every interface from which you want the calendar control to be available.
Reference:
https://crmtipoftheday.com/1206/view-any-dynamics-365-record-on-a-calendar/

Question #45

You are creating a canvas app.

A user will click a button on each screen of a Power Apps app to proceed to the next screen.
You need to implement the action which selects the next screen that the user sees.
Which event should you handle?

• A. ScreenTransition
• B. OnSelect
• C. OnLoad
• D. OnCheck

Correct Answer: B
Add navigation -
1. With the Source screen selected, open the Insert tab, select Icons, and then select Next arrow.
2. With the arrow still selected, select the Action tab, and then select Navigate.
3. The OnSelect property for the arrow is automatically set to a Navigate function.

4. When a user selects the arrow, the Target screen fades in.
5. On the Target screen, add a Back arrow, and set its OnSelect property to this formula:
6. Navigate(Source, ScreenTransition.Fade)
7. While holding down the Alt key, toggle between screens by selecting the arrow on each screen.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/add-screen-context-variables

Question #46

Your organization does not permit the use of custom code for solutions.
You need to create a view that can be viewed by all users in an organization.
Where should you create the view?

• A. List view of the entity

• B. Microsoft Visual Studio
• C. Templates area
• D. Maker portal

Correct Answer: A
Edit a public or system view in app designer
You can change the way a public or system view is displayed by adding, configuring, or removing columns.
1. In the Views list for a table, select the Show list of references down arrow Drop Down. Edit View.

2. Next to the view you want to edit, select Open the View Designer Open view Designer.
The view opens in the view designer.
When you edit a public or system view, you must save and publish your changes before they will be visible in
the application.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/create-edit-views-app-designer

Question #47

You are a Dynamics 365 Customer Service developer.

A salesperson creates a chart.
You need to ensure that the chart is available to all users on the team.
What should you do?

• A. Share the chart with the team.

• B. Assign the chart to each person on the team.
• C. Export the user chart to Power BI. Import the chart as a Power BI visualization.
• D. Export the user chart for import as a user chart.

Correct Answer: A
Question #48

HOTSPOT -
A company‫ג‬€™s sales staff wants a simplified way to manage their opportunities in Dynamics 365 Sales
without adding custom code.
You need to provide a solution for each requirement.
Which solutions should you provide? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Correct Answer:

Box 1: Add a Kanban control.

The Kanban view allows your sales team to move opportunities from one stage to another by simply dragging
them.
Box 2: Add both controls to the My Opportunities view.
✑ Kanban views help salespeople to manage their opportunities and activities effectively. Add the Kanban
control to the Opportunity and Activity entity so salespeople can use the Kanban views.
The Kanban control works only on the Opportunity and Activity entities.
✑ If you use unified interface, you can display any record in a calendar view via the calendar control.
- Go to Settings->Customization->Customize the System
- Open the configuration for the entity that you want to use the calendar control (Opportunities in our example)
- Click the View tab
- Click ‫ג‬€Add Control‫ג‬€ and select the calendar control.
- Click the dot for every interface from which you want the calendar control to be available.

Box 3: Use a List view -

opportunities in Dynamics 365 Sales
Reference:
https://docs.microsoft.com/en-us/dynamics365-release-plan/2020wave1/dynamics365-sales/work-opportunities-
kanban-view https://crmtipoftheday.com/1206/view-any-dynamics-365-record-on-a-calendar/
https://fivep.com.au/how-to-get-visibility-and-report-on-an-opportunities-active-current-sales-stage-without-
code-microsoft-dynamics-365/

Question #49

DRAG DROP -
You are developing an app.
You must trigger a mobile notification whenever a specific hashtag is posted from Twitter. The notification will
send email to the company‫ג‬€™s social media teams distribution list.
You need to create a connection to the Twitter service and build a solution.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of
actions to the answer area and arrange them in the correct order.
Select and Place:
Correct Answer:

Question #50

You manage Power Platform apps for a company.

You need to hide the Flows button on the user interface.
Which configuration setting should you change?

• A. the SiteMap
• B. the Customizations section of System Settings
• C. the Entity component of the default solution
• D. the Buttons tab of Flow

Correct Answer: B
Reference:
https://www.inogic.com/blog/2018/10/show-or-hide-microsoft-flow-button-in-dynamics-365/

Question #51

You plan to create user interface (UI) flows to automate several web-based business processes that you
currently perform manually.
You need to ensure that users can create and run web UI flows.
Which three components must you install and configure on user‫ג‬€™s devices? Each correct answer presents
part of the solution.
NOTE: Each correct selection is worth one point.

• A. Power Automate Desktop

• B. Latest version of Microsoft Edge
• C. On-premises data gateway
• D. Selenium IDE
• E. Latest version of Mozilla Firefox
Correct Answer: ABD
Reference:
https://docs.microsoft.com/en-us/power-automate/ui-flows/setup

Question #52

DRAG DROP -
You are designing a desktop user interface (UI) flow.
The UI flow automates legacy software.
You need to prepare data for transfer to Microsoft SharePoint list.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of
actions to the answer area and arrange them in the correct order.
Select and Place:

Correct Answer:

Reference:
https://docs.microsoft.com/en-us/power-automate/ui-flows/inputs-outputs-desktop#use-outputs-to-extract-
information-from-the-app
Question #53

DRAG DROP -
You have a business process flow.
You need to update the business process flow while minimizing administrative and maintenance efforts.
What should you implement? To answer, drag the appropriate features to the correct requirements. Each feature
may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Correct Answer:

Question #54

You are creating a new business process flow to qualify leads.

You create an action. The action is not available inside the Action Step.
You need to make the action available to the Action Step.
Which two steps must you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

• A. Ensure that the entity for the action matches the corresponding entity for the business process flow
stage.
• B. Add at least one step to the action.
• C. Select Run as an on-demand process.
• D. Activate the action.
Correct Answer: AB
Reference:
https://docs.microsoft.com/en-us/business-applications-release-notes/april18/microsoft-flow/add-action-
business-process-flow

Question #55

DRAG DROP -
You plan to automate several different processes by using Power Automate.
Each process has unique characteristics.
You need to recommend components for each process.
Which components should you recommend? To answer, drag the appropriate components to the correct
processes. Each component may be used once, more than once, or not at all. You may need to drag the split bar
between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Correct Answer:

Question #56

HOTSPOT -
You create workflows to automate business processes.
You need to create a workflow that automatically sends emails based on a mail merge template. The workflow
must contain the following configurations:
✑ Run immediately.
✑ Validate when a condition is met.
✑ Perform an action when a condition is met.
To answer, select the appropriate configuration in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Correct Answer:
Question #57

You are creating a Power Virtual Agents chatbot that uses multiple topics.
Each user interaction can reference more than one topic.
You need to be able to capture a value in an initial topic and use it in subsequent topics.
Which type of variable should you create?

• A. Context
• B. Bot
• C. Topic

Correct Answer: B
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/authoring-variables-bot

Question #58

A company has a custom website.

You need to embed a Power Virtual Agents chatbot into the website.
What should you use?

• A. Webpage URL
• B. Form ID
• C. Bot ID
• D. Custom web channel

Correct Answer: D
Custom website: You can add your bot to a live website as an IFrame. Your live website can be a customer-
facing external website or an internal site, like a
SharePoint or Yammer site.
You can also add the bot to your Power Platform admin center.
Add bot to your website:
1. Select Manage on the side navigation pane, and then go to the Channels tab.
2. Select Custom website and then select Copy to copy it directly to the clipboard, or Share to email to open a
new email message with the snippet included, in your default email app.
3. Provide the snippet to your web developer to add the bot to your website.
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/publication-connect-bot-to-web-channels

Question #59

A company is developing several Power Virtual Agents chatbots. The company manufactures more than 1,000
different products.
The chatbots must prompt users to enter or select a product.
You need to store the product information so that it can be reused across all chatbots.
Where should you store the model data?

• A. Global variables
• B. Custom entities
• C. Topics
• D. Multiple choice options
Correct Answer: A

Question #60

DRAG DROP -
A company creates a Power Virtual Agents chatbot.
You need to determine when live agents are engaged to provide support.
Which metrics should you use? To answer, drag the appropriate metrics to the correct processes. Each metric
may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Correct Answer:

Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-summary-teams

Question #61

Note: This question is part of a series of questions that present the same scenario. Each question in the series
contains a unique solution that might meet the stated goals. Some question sets might have more than one
correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will
not appear in the review screen.
You are creating Power Virtual Agents chatbot that captures demographic information about customers.
The chatbot must determine the group a customer belongs to based on their age. The age groups are:
✑ 0 - 17
✑ 18 - 25
✑ 26 - 35
✑ 36 - 55
✑ 55 - 100
You need to configure the chatbot to ask a question that can be used to determine the correct age group.
Solution: Use Date and time for Identify in the question and then add branches that use conditional logic to
determine the age group.
Does this meet the goal?

• A. Yes
• B. No

Correct Answer: B

Question #62

Note: This question is part of a series of questions that present the same scenario. Each question in the series
contains a unique solution that might meet the stated goals. Some question sets might have more than one
correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will
not appear in the review screen.
You are creating Power Virtual Agents chatbot that captures demographic information about customers.
The chatbot must determine the group a customer belongs to based on their age. The age groups are:
✑ 0 - 17
✑ 18 - 25
✑ 26 - 35
✑ 36 - 55
✑ 55 - 100
You need to configure the chatbot to ask a question that can be used to determine the correct age group.
Solution: Use multiple choice options for Identify in the question and create options that represent each of the
age groups.
Does this meet the goal?

• A. Yes
• B. No

Correct Answer: B

Question #63

Note: This question is part of a series of questions that present the same scenario. Each question in the series
contains a unique solution that might meet the stated goals. Some question sets might have more than one
correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will
not appear in the review screen.
You are creating Power Virtual Agents chatbot that captures demographic information about customers.
The chatbot must determine the group a customer belongs to based on their age. The age groups are:
✑ 0 - 17
✑ 18 - 25
✑ 26 - 35
✑ 36 - 55
✑ 55 - 100
You need to configure the chatbot to ask a question that can be used to determine the correct age group.
Solution: Create a custom Age group entity and synonyms for each individual age in the corresponding item.
Use Age group for Identify in the question.
Does this meet the goal?

• A. Yes
• B. No

Correct Answer: A

Question #64

HOTSPOT -
You create a new Power Virtual Agents chatbot for an organization.
Testing and production deployment of the chatbot are not complete.
You need to ensure that appropriate users can access the chatbot.
Which methods should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:

Box 1: Use the demo website -

When publishing the bot to the web, you can publish to a prebuilt demo website (which you can use to share the
bot with your teammates and stakeholders) and to your own live website.
Box 2: Share the chatbot to a security group containing all users.
A license for each user, also known as a "per user license" (or "Power Virtual Agent User License" as referred
to on the Microsoft 365 admin center), should be assigned to individual users who need access to create and
manage chatbots.
To simplify user license management, you can assign licenses to an Azure Active Directory (Azure AD)
security group.
Box 3: Embed the chatbot code in an IFRame on your copany's public website
You can add your bot to a live website as an IFrame. Your live website can be a customer-facing external
website or an internal site, like a SharePoint or Yammer site.
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/publication-connect-bot-to-web-channels
https://docs.microsoft.com/en-us/power-virtual-agents/requirements-licensing

Question #65

DRAG DROP -
You are designing a chatbot for a sports outlet.
You need to complete the chatbot.
Which features should you use? To answer, drag the appropriate features to the correct requirements. Each
feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or
scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Correct Answer:

Box 1: Entities -
Out of the box, Power Virtual Agents comes with a set of prebuilt entities, which represent the most commonly
used stereotype information in real-world dialogs, such as age, colors, numbers, and names.
With the knowledge granted by entities, a bot can smartly recognize the relevant information from a user input
and save it for later use.

Box 2: Topics -
In Power Virtual Agents, a topic defines a how a bot conversation plays out.
You can author topics by customizing provided templates, create new topics from scratch, or get suggestions
from existing help sites.
A topic has trigger phrases ‫ג‬€" these are phrases, keywords, or questions that a user is likely to type that is
related to a specific issue ‫ג‬€" and conversation nodes ‫ג‬€" these are what you use to define how a bot should
respond and what it should do.

Box 3: Variables -
Variables let you save responses from your customers in a conversation with your bot so that you can reuse
them later in the conversation.
For example, you can save a customer's name in a variable called UserName. The bot can then address the
customer by name as the conversation continues.
You can use variables to create logical expressions that dynamically route the customer down different
conversation paths.
Incorrect Answers:
✑ Flows: You can enable your bot to perform an action by calling a Microsoft Power Automate flow. Flows
can help you automate activities, or call backend systems. For example, you can use flows with end-user
authentication to retrieve information about a user after they've signed in.
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-entities-slot-filling
https://docs.microsoft.com/en-us/power-virtual-agents/authoring-create-edit-topics
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-flow https://docs.microsoft.com/en-us/power-
virtual-agents/authoring-variables

Question #66

Note: This question is part of a series of questions that present the same scenario. Each question in the series
contains a unique solution that might meet the stated goals. Some question sets might have more than one
correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will
not appear in the review screen.
You are creating Power Virtual Agents chatbot that captures demographic information about customers.
The chatbot must determine the group a customer belongs to based on their age. The age groups are:
✑ 0 - 17
✑ 18 - 25
✑ 26 - 35
✑ 36 - 55
✑ 55 - 100
You need to configure the chatbot to ask a question that can be used to determine the correct age group.
Solution: Use age for Identify in the question and then add branches for each group that use conditional logic.
Does the solution meet the goal?

• A. Yes
• B. No

Correct Answer: B
Instead, create a custom Age group entity and synonyms for each individual age in the corresponding item. Use
Age group for Identify in the question.
The prebuilt entities cover commonly used information types, but on some occasions, such as when building a
bot that serves a specific purpose, you'll need to teach the bot's language understanding model some domain-
specific knowledge.
To do this, you need to create a custom entity.
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-entities-slot-filling

Question #67

You are designing a Power Virtual Agents chatbot.

The chatbot must be able to maintain customer information if the conversation topic changes during a dialog.
You need to configure variables to store customer name and email address.
Which type of variable should you create?
 • A. session
• B. slot
• C. bot
• D. topic

Correct Answer: C
By default, a variable's value can only be used in the topic where this variable gets created. However, you might
want the bot to use the same value across topics.
This means the bot can remember the necessary context when a conversation spans multiple topics. In some
systems, these types of variables are known as global variables. In Power Virtual Agents, these variables are
called bot variables, because they apply across the entire bot.
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/authoring-variables-bot

Question #68

HOTSPOT -
You are designing a Power Virtual Agents chatbot for a store.
You need to teach the chatbot to acknowledge the store's product categories and the variations within specific
categories.
You need to create custom entities to provide the chatbot with the knowledge of the product categories.
Which features should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:

Box 1: Smart matching -

Smart match: This option is part of the intelligence supported by the bot's language understanding model. It
provides the flexibility to let the bot take in user input in a fuzzy way based on the list items given to the entity.
Specifically, when this toggle is on, it lets the bot autocorrect misspellings and expands the matching logic
semantically, such as automatically matching "softball" to "baseball".

Box 2: Synonyms -
Synonyms: This option allows you to manually expand the matching logic by adding synonyms. Smart match
and synonyms seamlessly work together to make your bot even smarter.
For example, for the "hiking" product category, you can add "trekking" and "mountaineering" as synonyms. For
"Yoga", you can add "Pilates" as a synonym.
Box 3: Slot filling -
Slot filling is a natural language understanding concept that means saving an extracted entity to an object. In
Power Virtual Agents, slot filling means landing the extracted entity value into a variable.
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-entities-slot-filling

Question #69

DRAG DROP -
A customer has a support website that includes FAQ pages, knowledge articles, and support content.
You plan to leverage an existing Power Virtual Agents bot to enhance and streamline existing support
functionality for the existing support portal.
You need to create topics from existing website content. The process must minimize human errors during topic
creation.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of
actions to the answer area and arrange them in the correct order.
Select and Place:

Correct Answer:

You can use content from existing webpages when creating a Power Virtual Agents bot. This is useful if you
already have help or support content, such as FAQ pages or support sites.
There are three main steps to using the feature:
1. Select Suggest topics on the Topics page to extract content from FAQ/support pages or online files.
2. Add the suggested topics to your bot.
3. Enable the topics.
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-create-topics-from-web

Question #70

HOTSPOT -
A company plans to implement AI Builder to add intelligence to several business processes.
Each business process uses different sources and produces different outputs.
You need to determine which AI Builder model types to use.
Which model types should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Correct Answer:

Reference:
https://docs.microsoft.com/en-us/ai-builder/form-processing-model-overview https://docs.microsoft.com/en-
us/ai-builder/entity-extraction-overview
Question #71

HOTSPOT -
You configure an alert in Power BI.
You need to alert users when the value of a tile exceeds a threshold. To answer, select the appropriate options in
the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Correct Answer:

Reference:
https://docs.microsoft.com/en-us/power-bi/create-reports/service-set-data-alerts

Question #72

You are using Power BI to build a dashboard for a company.

You must make the dashboard available to a specific set of users, including employees and five external users.
The number of employees that require access to the dashboard varies, but is usually less than 100.
Employees and external users must not be permitted to share the dashboard with other users.
You need to share the dashboard with the employees and external users.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

• A. Create a dynamic distribution list. Add all users to the distribution list and use the list to share the
dashboard.
• B. Sign into the Power BI service. Open the dashboard and select Share.
• C. Enter the individual email address of internal and external users.
• D. Sign into Power BI Desktop. Open the dashboard and select Share.
• E. Clear the Allow recipients to share your dashboard (or report) option.
• F. Create a distribution list. Add all users to the distribution list and use the list to share the dashboard.

Correct Answer: BEF

Reference:
https://docs.microsoft.com/en-us/power-bi/collaborate-share/service-share-dashboards

Question #73

You create a report by using Power BI Desktop and a Power BI dataset that is connected to Azure SQL
Database.
Multiple groups of employees will use the report.
You need to ensure that each group of employees can see only data that pertains to their group.
What should you do?

• A. Create and assign field security profiles.

• B. Create and assign Common Data Service security roles.
• C. Create and assign roles by using row-level security.

Correct Answer: C
You can use row-level security (RLS) with Power BI Desktop to restrict data access for given users. Filters
restrict data at the row level. You can define filters within roles.
You can now configure RLS for data models imported into Power BI with Power BI Desktop. You can also
configure RLS on datasets that are using DirectQuery, such as SQL Server.
Incorrect Answers:
A: You can restrict access to a field by creating a field security profile. After you create the profile, you assign
users and or teams to that profile, and set up specific read, create, or write permissions for the field.
Reference:
https://docs.microsoft.com/en-us/power-bi/create-reports/desktop-rls

Question #74

HOTSPOT -
A company uses Common Data Service to manage account and contact information.
The company plans to use the AI Builder model to make key business decisions.
You need to integrate prebuilt AI Builder models with Power Automate flows.
Which models should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Correct Answer:

Reference:
https://docs.microsoft.com/en-us/ai-builder/prebuilt-sentiment-analysis https://docs.microsoft.com/en-us/ai-
builder/prebuilt-key-phrase https://docs.microsoft.com/en-us/ai-builder/prebuilt-text-recognition

Question #75

The sales manager receives a list of leads from a partner company monthly. The field names that are provided
do not match the fields in Microsoft Dataverse tables. A data map does not exist.
You need to import the leads without changing the data from the partner company.
What should you do?

• A. Create a data map on the first import by using the Import Data wizard.
• B. Add a template for Import Data.
• C. Use Import Field Translations.
• D. Create a data map in Data Management.
Correct Answer: A
Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/import-accounts-leads-
other-data

Question #76

Note: This question is part of a series of questions that present the same scenario. Each question in the series
contains a unique solution that might meet the stated goals. Some question sets might have more than one
correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will
not appear in the review screen.
The sales team at a software company wants to attach a large number of supporting documents to customer
records, but management does not want to incur the cost of additional storage.
The company does not have any Office 365 application integrations enabled.
You need to recommend a storage solution that keeps storage costs low.
Solution: Enable server-based SharePoint integration.
Does this meet the goal?

• A. Yes
• B. No

Correct Answer: A
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/set-up-dynamics-365-online-to-use-sharepoint-online

Question #77

Note: This question is part of a series of questions that present the same scenario. Each question in the series
contains a unique solution that might meet the stated goals. Some question sets might have more than one
correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will
not appear in the review screen.
The sales team at a software company wants to attach a large number of supporting documents to customer
records, but management does not want to incur the cost of additional storage.
The company does not have any Office 365 application integrations enabled.
You need to recommend a storage solution that keeps storage costs low.
Solution: Enable OneNote integration.
Does this meet the goal?

• A. Yes
• B. No

Correct Answer: B

Question #78

Note: This question is part of a series of questions that present the same scenario. Each question in the series
contains a unique solution that might meet the stated goals. Some question sets might have more than one
correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will
not appear in the review screen.
The sales team at a software company wants to attach a large number of supporting documents to customer
records, but management does not want to incur the cost of additional storage.
The company does not have any Office 365 application integrations enabled.
You need to recommend a storage solution that keeps storage costs low.
Solution: Enable OneDrive for Business.
Does this meet the goal?

• A. Yes
• B. No

Correct Answer: B

Question #79

You are a Dynamics Sales administrator for a car dealership. The dealership uses only out-of-the-box
functionality. When a new car is sold, the salesperson uses a Word template to generate a letter from the quote
to thank the customer.
You need to determine if you can revise the template.
Which Word template change can you make?

• A. Add the Discount field conditionally.

• B. Format the table to have alternating color rows.
• C. Format the Created On field to a long date format.
• D. Add the address of the customer.

Correct Answer: D

Question #80

You manage the Dynamics 365 Customer Service environment for an organization.
Microsoft SharePoint will not be deployed in the environment for a year.
You need to integrate Microsoft Office 365 solutions with the Dynamics 365 instance to help the sales team
with internal collaboration efforts.
Which three solutions can you currently implement? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

• A. Microsoft Skype for Business

• B. Microsoft Exchange Online
• C. Microsoft OneNote
• D. Microsoft Yammer
• E. Microsoft OneDrive for Business

Correct Answer: ABD

Reference:
https://docs.microsoft.com/en-us/power-platform/admin/add-office-365-online-services

Question #81

HOTSPOT -
You develop a Power Apps app.
Users report that the main form does not display data from other entities or allow them to edit data from other
entities.
You need to embed information from other entities in the form and allow users to edit the data.
Which actions should you perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Correct Answer:

Box 1: Add a quick create form -

With quick create forms, your app can have a streamlined data entry experience with full support for logic
defined by form scripts and business rules.

Box 2: Add a quick view -

A quick view form can be added to another form as a quick view control. It provides a template to view
information about a related entity record within a form for another entity record. This means your app users do
not need to navigate to a different record to see the information needed to do their work.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/create-edit-quick-create-forms
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/create-edit-quick-
view-forms

Question #82

You create and publish a Power BI report that contains an embedded canvas app. The report will be used by
multiple people.
The canvas app has an issue that must be corrected.
You update the canvas app.
You need to ensure that the updated canvas app is available in the published Power BI report.
What should you do?

• A. Manually refresh the data source on the published Power BI report

• B. Publish the canvas app
• C. Publish the Power BI report from Power BI Desktop and reshare to any users
• D. Publish the Power BI report from Power BI Desktop

Correct Answer: A
✑ If you change the data fields associated with the visual, you must edit the app from within the Power BI
service by selecting the ellipsis (...) and then selecting
Edit. Otherwise, the changes won't be propagated to Power Apps, and the app will behave in unexpected ways.
✑ The Power Apps visual can't trigger a refresh of Power BI reports and Power BI data sources from within
Power BI Desktop. If you write back data from the app to the same data source as the report, your changes
won't be reflected immediately in Power BI Desktop. Changes are reflected on the next scheduled refresh.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/powerapps-custom-visual#limitations-of-the-
power-apps-visual

Question #83

DRAG DROP -
You create a report by using Power BI Desktop and publish the report to the Power BI service. You enable
Power BI visualization embedding in a model-driven app.
You need to configure the model-driven app to display a Power BI tile.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of
actions to the answer area and arrange them in the correct order.
Select and Place:

Correct Answer:

Step 1: Create a personal dashboard in the model-driven app

Add a Power BI dashboard to your model-driven app.
Step 2: Add a Power BI tile to the dashboard and select the Power BI dashboard in the app.
Add one Power BI tiles to your personal dashboard.
Step 3: Share the dashboard with the appropriate user in the app
Share the personal dashboard that contains Power BI visualizations: you must configure sharing in both
Dataverse and Power BI, and the user or group must have the same credentials and appropriate level of access
in both services. To share your personal dashboard in your app go to, Dashboards. In the list of dashboards,
select the personal dashboard you want, and then select SHARE DASHBOARD.
Reference:
https://docs.microsoft.com/en-us/powerapps/user/add-powerbi-dashboards

Question #84

You use Power BI Desktop to configure Power BI reports.

You need to create a canvas app that displays user account information and include the app in a Power BI
report.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

• A. From the Power Apps Insert menu, add a Power BI tile

• B. From the Power BI Desktop menu, insert a Power Apps visual and include the required fields in the
Power Apps data
• C. Publish the report to the Power BI service
• D. Connect to Common Data Service from Power BI Desktop

Correct Answer: BCD

Step 1 (B): Here‫ג‬€™s how we embed PowerApps into a Power BI report:
1. Download and login to the Power BI desktop application
2. Click on (‫ג‬€¦) and select ‫ג‬€Import from the marketplace.‫ג‬€
Step 2: Open Power BI desktop and use ‫ג‬€Get data‫ג‬€ to connect with the Common Data Service data source.
Step 3: Publish the report to Power BI service.
Reference:
https://purple.telstra.com/blog/powerbi-integration-with-powerapps

Question #85

DRAG DROP -
A company uses Common Data Service to store sales data.
For the past few quarters, the company has experienced a decrease in sales revenue. The company wants to
improve sales forecasting.
The company plans to use AI Builder to implement the solution. You select fields that will be used for
prediction.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of
actions to the answer area and arrange them in the correct order.
Select and Place:
Correct Answer:

Step 1:
Before you can use your prediction model, you have to train it to perform the way you want.
Step 2:
After you train your model, publish it to make it available.
Publish your model when you want to make it available to users in your Power Apps environment.
Step 3: Use the model with Power Apps
Reference:
https://docs.microsoft.com/en-us/ai-builder/prediction-train-model

Question #86

Note: This question is part of a series of questions that present the same scenario. Each question in the series
contains a unique solution that might meet the stated goals. Some question sets might have more than one
correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will
not appear in the review screen.
The sales team at a software company wants to attach a large number of supporting documents to customer
records, but management does not want to incur the cost of additional storage.
The company does not have any Office 365 application integrations enabled.
You need to recommend a storage solution that keeps storage costs low.
Solution: Enable Outlook integration.
Does the solution meet the goal?

• A. Yes
• B. No

Correct Answer: B
Instead enable server-based SharePoint integration.
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/set-up-dynamics-365-online-to-use-sharepoint-online

Question #87

HOTSPOT -
You have a business process flow (BPF) that interacts with the Account entity.
You modify the BPF and add a new stage at the beginning.
You need to identify the impact of the new version on the existing account records.
What is the outcome in each scenario? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Correct Answer:
Box 1: Existing accounts show the new BPF.
When an entity record is being created and if there are multiple BPFs defined on that entity. The system would
do the following:
If the ProcessId field is set to Guid.Empty. The system will skip defaulting the BPF on that instance.
If the ProcessId field is set to specific BPF entity reference. The system will default to the specified BPF.
If the ProcessId field on the record is not set. The system will default the BPF.
Box 2: No BPF is linked to a new account.
Note: A business process flow definition is represented as a custom entity and an instance of a process is stored
as a record within that entity. Each record is associated with a data record (such as an Account, Contact, Lead,
or Opportunity) and in case of cross-entity processes, with a data record for each participating entity.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/business-process-
flows-overview

Question #88

DRAG DROP -
You are examining several processes to determine if you can automate the processes by using Power Automate.
The processes must run without human intervention when possible.
You need to determine which flow type should be used for each process.
Which flow type should you use? To answer, drag the appropriate processes to the correct flow types. Each
process may be used once, more than once, or not at all. You may need to drag the split bar between panes or
scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Correct Answer:

Box 1: Attended desktop flow -

Desktop flows are used to automate tasks on the Web or the desktop.
To run an attended desktop flow, you need to have an active Windows user session that matches the name of the
user configured for your connection.
Note: Web applications are critical components of most organizations, and they are commonly used to access
data from servers.
Most CRM and ERP platforms run through web browsers, while the most popular business productivity tools
are web services. Web applications are unquestionably an integral part of the technological infrastructure of
most companies.
To provide automation solutions for these applications, Power Automate Desktop supports all major browsers
through its web automation actions.
Box 2: Unattended desktop flow.
Unattended desktop flows are best for applications that do not need human supervision.
References:
https://docs.microsoft.com/en-us/learn/modules/pad-web/1-introduction https://docs.microsoft.com/en-
us/power-automate/desktop-flows/run-pad-flow

Question #89

A company uses Microsoft Teams. You plan to create a Power Apps app for Microsoft Teams.
You need to determine the environment that will used by the app.
Which environment will the app use?

• A. An existing Dataverse environment that you select.

• B. An existing Dataverse for Teams environment that you select.
• C. A Dataverse environment that is automatically created for the team.
• D. A Dataverse for Teams environment that is automatically created for the team.

Correct Answer: D
The Dataverse for Teams environment is automatically created for the selected team when you create an app or
bot in Microsoft Teams for the first time or install a Power Apps app from the app catalog for the first time. The
Dataverse for Teams environment is used to store, manage, and share team-specific data, apps, and flows. Each
team can have one environment, and all data, apps, bots, and flows created with the Power Apps app inside a
team are available from that team's
Dataverse for Teams database.
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/about-teams-environment

Question #90

HOTSPOT -
You have a model-driven app. You create five Microsoft Excel templates for analyzing customer data.
Four of the templates must be available to all users. The remaining template must be available only to you. You
configure the appropriate security roles for users.
You need to determine how to upload the Excel templates.
Which method should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Correct Answer:

Box 1: In the Settings menu, select Document Templates

Templates uploaded from the Settings page are available to all users. You don't need to take any further action.
Administrators can use the Settings page to upload the Excel template. A template uploaded in Settings is
available to all users.
For admins: Upload the Excel template
1. Go to Settings > Templates > Document Templates.
2. Click Upload Template.
3. Drag the Excel file into the dialog box or browse to find and upload the file.
4. Upload Template dialog box.
5. Click Upload.
Box 2: In the view for the email records, select Excel templates
Note: For non-admins or admins wanting to create a personal template: Upload the Excel template
Open a page with a list of records, for example, the list of Sales Opportunities. Go to Sales > Opportunities >
My Open Opportunities.
1. On the menu bar, click Excel Templates > Create Excel Template.
2. Click Excel Template > Upload.
3. Click Upload to add the Excel template.
4. Drag the file into the dialog box or browse to find and upload the file.
5. Click Upload.
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/analyze-your-data-with-excel-templates

Question #91

Introductory Info Case Study -

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to
complete each case. However, there may be additional case studies and sections on this exam. You must
manage your time to ensure that you are able to complete all questions included on this exam in the time
provided.
To answer the questions included in a case study, you will need to reference information that is provided in the
case study. Case studies might contain exhibits and other resources that provide more information about the
scenario that is described in the case study. Each question is independent of the other questions in this case
study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to
make changes before you move to the next section of the exam. After you begin a new section, you cannot
return to this section.

To start the case study -

To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore
the content of the case study before you answer the questions. Clicking these buttons displays information such
as business requirements, existing environment, and problem statements. If the case study has an All
Information tab, note that the information displayed is identical to the information displayed on the subsequent
tabs. When you are ready to answer a question, click the Question button to return to the question.

Background -
Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow
sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50
years. The company has been able to remain profitable while not needing to adopt new technologies.

Current environment. General -

Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class
experience for guests. The company also plans to target corporate meetings and events.
The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resort‫ג‬€™s
existing FAQs.
Current environment. Communication
Communication between staff members is primarily conducted through email and SMS text messages.
Conversations between staff members and guests are often lost.
Conference calls are used for all group meetings.
Current environment. Event registration
Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch
and choice of either an inside-spa experience
or a seasonally appropriate outdoor activity.
Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will
attend the meeting.
Current environment. Check-in proׁess
Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions
and select their activity preference. This can result in long wait times and crowding at the front desk.
For health and compliance reasons, guests must answer a series of questions with a yes or no answer during
check-in. The front desk will ask and record these answers for the resort‫ג‬€™s records.

Current environment. Marketing -

At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive
weekend stay at the resort. The resort uses the business card information to send announcements about
promotions and upcoming events.
Current environment. Resort policies and event inquiries
A guest can call or send an email to the event coordinator at the resort to get information about hotel policies,
snow conditions, or to pre-select their after- meeting event.
Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over
the years. Many of the answers to the FAQ‫ג‬€™s are out of date.

Requirements. General -
Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to
develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution
created must use the capabilities of current team members.
All solutions must be simple to use, easy to maintain, and represent the brand of the resort.
You must implement the following solutions:
a centrally managed communication solution
a customer service solution
a resort portal
a chat solution
a check-in solution

Requirements. Communication -
Communication between team members must be centrally managed and unified in Microsoft Teams.
When the company confirms an event, they must provide a list of guest‫ג‬€™s names and email addresses.
You must send guests a welcome email that includes a unique registration number for authentication with the
resort‫ג‬€™s portal.

Guests must receive a separate email to verify proof of ownership for their registration.

Requirements. Event attendance -

Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select
an after-meeting event.
Prior to the event, guests must be able to identify any personal dietary restrictions.
Requirements. Check-in processes
Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in
solution will use some data that is stored in
Microsoft Excel.
The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not
available, staff must be able to use the check-in solution from within their communication solution.
The check-in solution must have a screen where the guest will select either yes or no to health and wellness
questions. Guests must physically interact with each answer before proceeding to the next screen.
Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones
at this time.
Data must be entered in each screen before users move on to the next screen.

Requirements. Marketing -
To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the
business cards into Alpine Ski House‫ג‬€™s marketing system.
The solution must not require any effort or manual entry from the guest to prevent any mistyped information
and to make it more appealing to the guest to participate.
Requirements. Hotel policies and event inquiries
The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and
current weather conditions at the resort.

Requirements. Chat solution -

The chat solution must specifically address the following key words. No additional key words will be added
until a later implementation phase:
Snow reports
Weather conditions
Start time
End time
Event date
Outdoor activities
Indoor activities

Most popular -

The chat solution must be available always and not require staff to answer all of the questions. If a question
does require a staff member‫ג‬€™s attention, the solution must determine which staff member is best to assist the
customer with the question.
The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data
from the website should not be required. If guests ask about topics that are not listed in the FAQ, the chat
solution must identify the issue and escalate to a staff member.
Team members must be able to ask their own questions through a centrally managed communication solution
instead of using the guest portal. Team members must be able to access the same FAQ across multiple
solutions.

Issue -
Guest1 inquires about snow conditions several times during each day of their stay. Question You need to add
controls to the check-in solution for the health and wellness questions.
Which form control should you use?

• A. Drop down
• B. Check box
• C. Text input

Correct Answer: B

Question #92

Introductory Info Case Study -

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to
complete each case. However, there may be additional case studies and sections on this exam. You must
manage your time to ensure that you are able to complete all questions included on this exam in the time
provided.
To answer the questions included in a case study, you will need to reference information that is provided in the
case study. Case studies might contain exhibits and other resources that provide more information about the
scenario that is described in the case study. Each question is independent of the other questions in this case
study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to
make changes before you move to the next section of the exam. After you begin a new section, you cannot
return to this section.

To start the case study -

To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore
the content of the case study before you answer the questions. Clicking these buttons displays information such
as business requirements, existing environment, and problem statements. If the case study has an All
Information tab, note that the information displayed is identical to the information displayed on the subsequent
tabs. When you are ready to answer a question, click the Question button to return to the question.

Background -
Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow
sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50
years. The company has been able to remain profitable while not needing to adopt new technologies.

Current environment. General -

Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class
experience for guests. The company also plans to target corporate meetings and events.
The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resort‫ג‬€™s
existing FAQs.
Current environment. Communication
Communication between staff members is primarily conducted through email and SMS text messages.
Conversations between staff members and guests are often lost.
Conference calls are used for all group meetings.
Current environment. Event registration
Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch
and choice of either an inside-spa experience
or a seasonally appropriate outdoor activity.
Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will
attend the meeting.
Current environment. Check-in proׁess
Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions
and select their activity preference. This can result in long wait times and crowding at the front desk.
For health and compliance reasons, guests must answer a series of questions with a yes or no answer during
check-in. The front desk will ask and record these answers for the resort‫ג‬€™s records.

Current environment. Marketing -

At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive
weekend stay at the resort. The resort uses the business card information to send announcements about
promotions and upcoming events.
Current environment. Resort policies and event inquiries
A guest can call or send an email to the event coordinator at the resort to get information about hotel policies,
snow conditions, or to pre-select their after- meeting event.
Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over
the years. Many of the answers to the FAQ‫ג‬€™s are out of date.

Requirements. General -
Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to
develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution
created must use the capabilities of current team members.
All solutions must be simple to use, easy to maintain, and represent the brand of the resort.
You must implement the following solutions:
a centrally managed communication solution
a customer service solution
a resort portal
a chat solution
a check-in solution

Requirements. Communication -
Communication between team members must be centrally managed and unified in Microsoft Teams.
When the company confirms an event, they must provide a list of guest‫ג‬€™s names and email addresses.
You must send guests a welcome email that includes a unique registration number for authentication with the
resort‫ג‬€™s portal.

Guests must receive a separate email to verify proof of ownership for their registration.

Requirements. Event attendance -

Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select
an after-meeting event.
Prior to the event, guests must be able to identify any personal dietary restrictions.
Requirements. Check-in processes
Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in
solution will use some data that is stored in
Microsoft Excel.
The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not
available, staff must be able to use the check-in solution from within their communication solution.
The check-in solution must have a screen where the guest will select either yes or no to health and wellness
questions. Guests must physically interact with each answer before proceeding to the next screen.
Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones
at this time.
Data must be entered in each screen before users move on to the next screen.

Requirements. Marketing -
To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the
business cards into Alpine Ski House‫ג‬€™s marketing system.
The solution must not require any effort or manual entry from the guest to prevent any mistyped information
and to make it more appealing to the guest to participate.
Requirements. Hotel policies and event inquiries
The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and
current weather conditions at the resort.

Requirements. Chat solution -

The chat solution must specifically address the following key words. No additional key words will be added
until a later implementation phase:
Snow reports
Weather conditions
Start time
End time
Event date
Outdoor activities
Indoor activities
Most popular -

The chat solution must be available always and not require staff to answer all of the questions. If a question
does require a staff member‫ג‬€™s attention, the solution must determine which staff member is best to assist the
customer with the question.
The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data
from the website should not be required. If guests ask about topics that are not listed in the FAQ, the chat
solution must identify the issue and escalate to a staff member.
Team members must be able to ask their own questions through a centrally managed communication solution
instead of using the guest portal. Team members must be able to access the same FAQ across multiple
solutions.

Issue -
Guest1 inquires about snow conditions several times during each day of their stay. Question You need to design
the resort portal to meet the business requirements.
Which data source should you use?

• A. Common Data Service

• B. Microsoft Excel
• C. Azure SQL Database
• D. SQL Server

Correct Answer: B

Question #93

Introductory Info Case Study -

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to
complete each case. However, there may be additional case studies and sections on this exam. You must
manage your time to ensure that you are able to complete all questions included on this exam in the time
provided.
To answer the questions included in a case study, you will need to reference information that is provided in the
case study. Case studies might contain exhibits and other resources that provide more information about the
scenario that is described in the case study. Each question is independent of the other questions in this case
study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to
make changes before you move to the next section of the exam. After you begin a new section, you cannot
return to this section.

To start the case study -

To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore
the content of the case study before you answer the questions. Clicking these buttons displays information such
as business requirements, existing environment, and problem statements. If the case study has an All
Information tab, note that the information displayed is identical to the information displayed on the subsequent
tabs. When you are ready to answer a question, click the Question button to return to the question.

Background -
Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow
sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50
years. The company has been able to remain profitable while not needing to adopt new technologies.
Current environment. General -
Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class
experience for guests. The company also plans to target corporate meetings and events.
The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resort‫ג‬€™s
existing FAQs.
Current environment. Communication
Communication between staff members is primarily conducted through email and SMS text messages.
Conversations between staff members and guests are often lost.
Conference calls are used for all group meetings.
Current environment. Event registration
Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch
and choice of either an inside-spa experience
or a seasonally appropriate outdoor activity.
Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will
attend the meeting.
Current environment. Check-in proׁess
Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions
and select their activity preference. This can result in long wait times and crowding at the front desk.
For health and compliance reasons, guests must answer a series of questions with a yes or no answer during
check-in. The front desk will ask and record these answers for the resort‫ג‬€™s records.

Current environment. Marketing -

At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive
weekend stay at the resort. The resort uses the business card information to send announcements about
promotions and upcoming events.
Current environment. Resort policies and event inquiries
A guest can call or send an email to the event coordinator at the resort to get information about hotel policies,
snow conditions, or to pre-select their after- meeting event.
Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over
the years. Many of the answers to the FAQ‫ג‬€™s are out of date.

Requirements. General -
Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to
develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution
created must use the capabilities of current team members.
All solutions must be simple to use, easy to maintain, and represent the brand of the resort.
You must implement the following solutions:
a centrally managed communication solution
a customer service solution
a resort portal
a chat solution
a check-in solution

Requirements. Communication -
Communication between team members must be centrally managed and unified in Microsoft Teams.
When the company confirms an event, they must provide a list of guest‫ג‬€™s names and email addresses.
You must send guests a welcome email that includes a unique registration number for authentication with the
resort‫ג‬€™s portal.

Guests must receive a separate email to verify proof of ownership for their registration.

Requirements. Event attendance -

Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select
an after-meeting event.
Prior to the event, guests must be able to identify any personal dietary restrictions.
Requirements. Check-in processes
Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in
solution will use some data that is stored in
Microsoft Excel.
The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not
available, staff must be able to use the check-in solution from within their communication solution.
The check-in solution must have a screen where the guest will select either yes or no to health and wellness
questions. Guests must physically interact with each answer before proceeding to the next screen.
Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones
at this time.
Data must be entered in each screen before users move on to the next screen.

Requirements. Marketing -
To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the
business cards into Alpine Ski House‫ג‬€™s marketing system.
The solution must not require any effort or manual entry from the guest to prevent any mistyped information
and to make it more appealing to the guest to participate.
Requirements. Hotel policies and event inquiries
The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and
current weather conditions at the resort.

Requirements. Chat solution -

The chat solution must specifically address the following key words. No additional key words will be added
until a later implementation phase:
Snow reports
Weather conditions
Start time
End time
Event date
Outdoor activities
Indoor activities

Most popular -

The chat solution must be available always and not require staff to answer all of the questions. If a question
does require a staff member‫ג‬€™s attention, the solution must determine which staff member is best to assist the
customer with the question.
The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data
from the website should not be required. If guests ask about topics that are not listed in the FAQ, the chat
solution must identify the issue and escalate to a staff member.
Team members must be able to ask their own questions through a centrally managed communication solution
instead of using the guest portal. Team members must be able to access the same FAQ across multiple
solutions.

Issue -
Guest1 inquires about snow conditions several times during each day of their stay. Question HOTSPOT -
You need to design the resort portal‫ג‬€™s email registration process.
Which solutions should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Correct Answer:

Question #94

Introductory Info Case Study -

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to
complete each case. However, there may be additional case studies and sections on this exam. You must
manage your time to ensure that you are able to complete all questions included on this exam in the time
provided.
To answer the questions included in a case study, you will need to reference information that is provided in the
case study. Case studies might contain exhibits and other resources that provide more information about the
scenario that is described in the case study. Each question is independent of the other questions in this case
study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to
make changes before you move to the next section of the exam. After you begin a new section, you cannot
return to this section.
To start the case study -
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore
the content of the case study before you answer the questions. Clicking these buttons displays information such
as business requirements, existing environment, and problem statements. If the case study has an All
Information tab, note that the information displayed is identical to the information displayed on the subsequent
tabs. When you are ready to answer a question, click the Question button to return to the question.

Background -
Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow
sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50
years. The company has been able to remain profitable while not needing to adopt new technologies.

Current environment. General -

Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class
experience for guests. The company also plans to target corporate meetings and events.
The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resort‫ג‬€™s
existing FAQs.
Current environment. Communication
Communication between staff members is primarily conducted through email and SMS text messages.
Conversations between staff members and guests are often lost.
Conference calls are used for all group meetings.
Current environment. Event registration
Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch
and choice of either an inside-spa experience
or a seasonally appropriate outdoor activity.
Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will
attend the meeting.
Current environment. Check-in proׁess
Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions
and select their activity preference. This can result in long wait times and crowding at the front desk.
For health and compliance reasons, guests must answer a series of questions with a yes or no answer during
check-in. The front desk will ask and record these answers for the resort‫ג‬€™s records.

Current environment. Marketing -

At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive
weekend stay at the resort. The resort uses the business card information to send announcements about
promotions and upcoming events.
Current environment. Resort policies and event inquiries
A guest can call or send an email to the event coordinator at the resort to get information about hotel policies,
snow conditions, or to pre-select their after- meeting event.
Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over
the years. Many of the answers to the FAQ‫ג‬€™s are out of date.

Requirements. General -
Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to
develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution
created must use the capabilities of current team members.
All solutions must be simple to use, easy to maintain, and represent the brand of the resort.
You must implement the following solutions:
a centrally managed communication solution
a customer service solution
a resort portal
a chat solution
a check-in solution

Requirements. Communication -
Communication between team members must be centrally managed and unified in Microsoft Teams.
When the company confirms an event, they must provide a list of guest‫ג‬€™s names and email addresses.
You must send guests a welcome email that includes a unique registration number for authentication with the
resort‫ג‬€™s portal.

Guests must receive a separate email to verify proof of ownership for their registration.

Requirements. Event attendance -

Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select
an after-meeting event.
Prior to the event, guests must be able to identify any personal dietary restrictions.
Requirements. Check-in processes
Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in
solution will use some data that is stored in
Microsoft Excel.
The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not
available, staff must be able to use the check-in solution from within their communication solution.
The check-in solution must have a screen where the guest will select either yes or no to health and wellness
questions. Guests must physically interact with each answer before proceeding to the next screen.
Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones
at this time.
Data must be entered in each screen before users move on to the next screen.

Requirements. Marketing -
To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the
business cards into Alpine Ski House‫ג‬€™s marketing system.
The solution must not require any effort or manual entry from the guest to prevent any mistyped information
and to make it more appealing to the guest to participate.
Requirements. Hotel policies and event inquiries
The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and
current weather conditions at the resort.

Requirements. Chat solution -

The chat solution must specifically address the following key words. No additional key words will be added
until a later implementation phase:
Snow reports
Weather conditions
Start time
End time
Event date
Outdoor activities
Indoor activities

Most popular -

The chat solution must be available always and not require staff to answer all of the questions. If a question
does require a staff member‫ג‬€™s attention, the solution must determine which staff member is best to assist the
customer with the question.
The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data
from the website should not be required. If guests ask about topics that are not listed in the FAQ, the chat
solution must identify the issue and escalate to a staff member.
Team members must be able to ask their own questions through a centrally managed communication solution
instead of using the guest portal. Team members must be able to access the same FAQ across multiple
solutions.

Issue -
Guest1 inquires about snow conditions several times during each day of their stay. Question You need to design
the resort portal‫ג‬€™s email registration process.
Which solution should you use?

• A. Default the invitation code from the email upon logging into the portal
• B. Auto-populate the invitation code field on the sign in screen from the email link
• C. Embed the invitation code in the email link URL
• D. Send the customer their username and temporary password in the email link

Correct Answer: C
Scenario: Guests must receive a separate email to verify proof of ownership for their registration.
Note: You can setup redeem an invitation code for power apps portal.
Reference:
https://carldesouza.com/how-to-setup-redeem-an-invitation-code-for-power-apps-portal/

Question #95

Introductory Info Case Study -

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to
complete each case. However, there may be additional case studies and sections on this exam. You must
manage your time to ensure that you are able to complete all questions included on this exam in the time
provided.
To answer the questions included in a case study, you will need to reference information that is provided in the
case study. Case studies might contain exhibits and other resources that provide more information about the
scenario that is described in the case study. Each question is independent of the other questions in this case
study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to
make changes before you move to the next section of the exam. After you begin a new section, you cannot
return to this section.

To start the case study -

To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore
the content of the case study before you answer the questions. Clicking these buttons displays information such
as business requirements, existing environment, and problem statements. If the case study has an All
Information tab, note that the information displayed is identical to the information displayed on the subsequent
tabs. When you are ready to answer a question, click the Question button to return to the question.

Background -
Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow
sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50
years. The company has been able to remain profitable while not needing to adopt new technologies.

Current environment. General -

Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class
experience for guests. The company also plans to target corporate meetings and events.
The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resort‫ג‬€™s
existing FAQs.
Current environment. Communication
Communication between staff members is primarily conducted through email and SMS text messages.
Conversations between staff members and guests are often lost.
Conference calls are used for all group meetings.
Current environment. Event registration
Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch
and choice of either an inside-spa experience
or a seasonally appropriate outdoor activity.
Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will
attend the meeting.
Current environment. Check-in proׁess
Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions
and select their activity preference. This can result in long wait times and crowding at the front desk.
For health and compliance reasons, guests must answer a series of questions with a yes or no answer during
check-in. The front desk will ask and record these answers for the resort‫ג‬€™s records.

Current environment. Marketing -

At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive
weekend stay at the resort. The resort uses the business card information to send announcements about
promotions and upcoming events.
Current environment. Resort policies and event inquiries
A guest can call or send an email to the event coordinator at the resort to get information about hotel policies,
snow conditions, or to pre-select their after- meeting event.
Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over
the years. Many of the answers to the FAQ‫ג‬€™s are out of date.

Requirements. General -
Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to
develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution
created must use the capabilities of current team members.
All solutions must be simple to use, easy to maintain, and represent the brand of the resort.
You must implement the following solutions:
a centrally managed communication solution
a customer service solution
a resort portal
a chat solution
a check-in solution

Requirements. Communication -
Communication between team members must be centrally managed and unified in Microsoft Teams.
When the company confirms an event, they must provide a list of guest‫ג‬€™s names and email addresses.
You must send guests a welcome email that includes a unique registration number for authentication with the
resort‫ג‬€™s portal.

Guests must receive a separate email to verify proof of ownership for their registration.

Requirements. Event attendance -

Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select
an after-meeting event.
Prior to the event, guests must be able to identify any personal dietary restrictions.
Requirements. Check-in processes
Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in
solution will use some data that is stored in
Microsoft Excel.
The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not
available, staff must be able to use the check-in solution from within their communication solution.
The check-in solution must have a screen where the guest will select either yes or no to health and wellness
questions. Guests must physically interact with each answer before proceeding to the next screen.
Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones
at this time.
Data must be entered in each screen before users move on to the next screen.

Requirements. Marketing -
To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the
business cards into Alpine Ski House‫ג‬€™s marketing system.
The solution must not require any effort or manual entry from the guest to prevent any mistyped information
and to make it more appealing to the guest to participate.
Requirements. Hotel policies and event inquiries
The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and
current weather conditions at the resort.

Requirements. Chat solution -

The chat solution must specifically address the following key words. No additional key words will be added
until a later implementation phase:
Snow reports
Weather conditions
Start time
End time
Event date
Outdoor activities
Indoor activities

Most popular -

The chat solution must be available always and not require staff to answer all of the questions. If a question
does require a staff member‫ג‬€™s attention, the solution must determine which staff member is best to assist the
customer with the question.
The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data
from the website should not be required. If guests ask about topics that are not listed in the FAQ, the chat
solution must identify the issue and escalate to a staff member.
Team members must be able to ask their own questions through a centrally managed communication solution
instead of using the guest portal. Team members must be able to access the same FAQ across multiple
solutions.

Issue -
Guest1 inquires about snow conditions several times during each day of their stay. Question HOTSPOT -
You need to embed the check-in solution into the communication solution. To answer, select the appropriate
options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Correct Answer:

Box 1: Power Apps Web Studio -

Scenario: The check-in solution must continue to function if there are internet issues. If the self-service kiosks
are not available, staff must be able to use the check-in solution from within their communication solution.
PowerApps Studio is a browser application used to edit your apps. PowerApps Studio includes a drag-and-drop
canvas in the center of the screen and a screen or object list pane on the left. Properties, Rules, and Advanced
Properties for selected screens or controls are displayed in the right pane.

Box 2: in a tab -
You can customize the Teams experience by adding Power Apps canvas apps to your channels in Teams using
the PowerApps tab.

Question #96

Introductory Info Case Study -

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to
complete each case. However, there may be additional case studies and sections on this exam. You must
manage your time to ensure that you are able to complete all questions included on this exam in the time
provided.
To answer the questions included in a case study, you will need to reference information that is provided in the
case study. Case studies might contain exhibits and other resources that provide more information about the
scenario that is described in the case study. Each question is independent of the other questions in this case
study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to
make changes before you move to the next section of the exam. After you begin a new section, you cannot
return to this section.

To start the case study -

To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore
the content of the case study before you answer the questions. Clicking these buttons displays information such
as business requirements, existing environment, and problem statements. If the case study has an All
Information tab, note that the information displayed is identical to the information displayed on the subsequent
tabs. When you are ready to answer a question, click the Question button to return to the question.

Background -
Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow
sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50
years. The company has been able to remain profitable while not needing to adopt new technologies.

Current environment. General -

Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class
experience for guests. The company also plans to target corporate meetings and events.
The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resort‫ג‬€™s
existing FAQs.
Current environment. Communication
Communication between staff members is primarily conducted through email and SMS text messages.
Conversations between staff members and guests are often lost.
Conference calls are used for all group meetings.
Current environment. Event registration
Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch
and choice of either an inside-spa experience
or a seasonally appropriate outdoor activity.
Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will
attend the meeting.
Current environment. Check-in proׁess
Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions
and select their activity preference. This can result in long wait times and crowding at the front desk.
For health and compliance reasons, guests must answer a series of questions with a yes or no answer during
check-in. The front desk will ask and record these answers for the resort‫ג‬€™s records.

Current environment. Marketing -

At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive
weekend stay at the resort. The resort uses the business card information to send announcements about
promotions and upcoming events.
Current environment. Resort policies and event inquiries
A guest can call or send an email to the event coordinator at the resort to get information about hotel policies,
snow conditions, or to pre-select their after- meeting event.
Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over
the years. Many of the answers to the FAQ‫ג‬€™s are out of date.
Requirements. General -
Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to
develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution
created must use the capabilities of current team members.
All solutions must be simple to use, easy to maintain, and represent the brand of the resort.
You must implement the following solutions:
a centrally managed communication solution
a customer service solution
a resort portal
a chat solution
a check-in solution

Requirements. Communication -
Communication between team members must be centrally managed and unified in Microsoft Teams.
When the company confirms an event, they must provide a list of guest‫ג‬€™s names and email addresses.
You must send guests a welcome email that includes a unique registration number for authentication with the
resort‫ג‬€™s portal.

Guests must receive a separate email to verify proof of ownership for their registration.

Requirements. Event attendance -

Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select
an after-meeting event.
Prior to the event, guests must be able to identify any personal dietary restrictions.
Requirements. Check-in processes
Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in
solution will use some data that is stored in
Microsoft Excel.
The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not
available, staff must be able to use the check-in solution from within their communication solution.
The check-in solution must have a screen where the guest will select either yes or no to health and wellness
questions. Guests must physically interact with each answer before proceeding to the next screen.
Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones
at this time.
Data must be entered in each screen before users move on to the next screen.

Requirements. Marketing -
To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the
business cards into Alpine Ski House‫ג‬€™s marketing system.
The solution must not require any effort or manual entry from the guest to prevent any mistyped information
and to make it more appealing to the guest to participate.
Requirements. Hotel policies and event inquiries
The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and
current weather conditions at the resort.

Requirements. Chat solution -

The chat solution must specifically address the following key words. No additional key words will be added
until a later implementation phase:
Snow reports
Weather conditions
Start time
End time
Event date
Outdoor activities
Indoor activities

Most popular -

The chat solution must be available always and not require staff to answer all of the questions. If a question
does require a staff member‫ג‬€™s attention, the solution must determine which staff member is best to assist the
customer with the question.
The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data
from the website should not be required. If guests ask about topics that are not listed in the FAQ, the chat
solution must identify the issue and escalate to a staff member.
Team members must be able to ask their own questions through a centrally managed communication solution
instead of using the guest portal. Team members must be able to access the same FAQ across multiple
solutions.

Issue -
Guest1 inquires about snow conditions several times during each day of their stay. Question HOTSPOT -
You need to design the FAQ solution to handle unknown responses.
Which component should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:

Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off

Question #97

Introductory Info Case Study -

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to
complete each case. However, there may be additional case studies and sections on this exam. You must
manage your time to ensure that you are able to complete all questions included on this exam in the time
provided.
To answer the questions included in a case study, you will need to reference information that is provided in the
case study. Case studies might contain exhibits and other resources that provide more information about the
scenario that is described in the case study. Each question is independent of the other questions in this case
study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to
make changes before you move to the next section of the exam. After you begin a new section, you cannot
return to this section.

To start the case study -

To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore
the content of the case study before you answer the questions. Clicking these buttons displays information such
as business requirements, existing environment, and problem statements. If the case study has an All
Information tab, note that the information displayed is identical to the information displayed on the subsequent
tabs. When you are ready to answer a question, click the Question button to return to the question.

Background -
Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow
sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50
years. The company has been able to remain profitable while not needing to adopt new technologies.

Current environment. General -

Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class
experience for guests. The company also plans to target corporate meetings and events.
The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resort‫ג‬€™s
existing FAQs.
Current environment. Communication
Communication between staff members is primarily conducted through email and SMS text messages.
Conversations between staff members and guests are often lost.
Conference calls are used for all group meetings.
Current environment. Event registration
Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch
and choice of either an inside-spa experience
or a seasonally appropriate outdoor activity.
Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will
attend the meeting.
Current environment. Check-in proׁess
Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions
and select their activity preference. This can result in long wait times and crowding at the front desk.
For health and compliance reasons, guests must answer a series of questions with a yes or no answer during
check-in. The front desk will ask and record these answers for the resort‫ג‬€™s records.

Current environment. Marketing -

At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive
weekend stay at the resort. The resort uses the business card information to send announcements about
promotions and upcoming events.
Current environment. Resort policies and event inquiries
A guest can call or send an email to the event coordinator at the resort to get information about hotel policies,
snow conditions, or to pre-select their after- meeting event.
Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over
the years. Many of the answers to the FAQ‫ג‬€™s are out of date.

Requirements. General -
Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to
develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution
created must use the capabilities of current team members.
All solutions must be simple to use, easy to maintain, and represent the brand of the resort.
You must implement the following solutions:
a centrally managed communication solution
a customer service solution
a resort portal
a chat solution
a check-in solution

Requirements. Communication -
Communication between team members must be centrally managed and unified in Microsoft Teams.
When the company confirms an event, they must provide a list of guest‫ג‬€™s names and email addresses.
You must send guests a welcome email that includes a unique registration number for authentication with the
resort‫ג‬€™s portal.

Guests must receive a separate email to verify proof of ownership for their registration.

Requirements. Event attendance -

Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select
an after-meeting event.
Prior to the event, guests must be able to identify any personal dietary restrictions.
Requirements. Check-in processes
Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in
solution will use some data that is stored in
Microsoft Excel.
The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not
available, staff must be able to use the check-in solution from within their communication solution.
The check-in solution must have a screen where the guest will select either yes or no to health and wellness
questions. Guests must physically interact with each answer before proceeding to the next screen.
Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones
at this time.
Data must be entered in each screen before users move on to the next screen.

Requirements. Marketing -
To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the
business cards into Alpine Ski House‫ג‬€™s marketing system.
The solution must not require any effort or manual entry from the guest to prevent any mistyped information
and to make it more appealing to the guest to participate.
Requirements. Hotel policies and event inquiries
The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and
current weather conditions at the resort.

Requirements. Chat solution -

The chat solution must specifically address the following key words. No additional key words will be added
until a later implementation phase:
Snow reports
Weather conditions
Start time
End time
Event date
Outdoor activities
Indoor activities

Most popular -

The chat solution must be available always and not require staff to answer all of the questions. If a question
does require a staff member‫ג‬€™s attention, the solution must determine which staff member is best to assist the
customer with the question.
The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data
from the website should not be required. If guests ask about topics that are not listed in the FAQ, the chat
solution must identify the issue and escalate to a staff member.
Team members must be able to ask their own questions through a centrally managed communication solution
instead of using the guest portal. Team members must be able to access the same FAQ across multiple
solutions.

Issue -
Guest1 inquires about snow conditions several times during each day of their stay. Question HOTSPOT -
You need to embed the FAQbot into the communication solution.
Which actions should you perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Correct Answer:

Question #98

Introductory Info Case Study -

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to
complete each case. However, there may be additional case studies and sections on this exam. You must
manage your time to ensure that you are able to complete all questions included on this exam in the time
provided.
To answer the questions included in a case study, you will need to reference information that is provided in the
case study. Case studies might contain exhibits and other resources that provide more information about the
scenario that is described in the case study. Each question is independent of the other questions in this case
study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to
make changes before you move to the next section of the exam. After you begin a new section, you cannot
return to this section.

To start the case study -

To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore
the content of the case study before you answer the questions. Clicking these buttons displays information such
as business requirements, existing environment, and problem statements. If the case study has an All
Information tab, note that the information displayed is identical to the information displayed on the subsequent
tabs. When you are ready to answer a question, click the Question button to return to the question.

Background -
Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow
sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50
years. The company has been able to remain profitable while not needing to adopt new technologies.

Current environment. General -

Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class
experience for guests. The company also plans to target corporate meetings and events.
The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resort‫ג‬€™s
existing FAQs.
Current environment. Communication
Communication between staff members is primarily conducted through email and SMS text messages.
Conversations between staff members and guests are often lost.
Conference calls are used for all group meetings.
Current environment. Event registration
Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch
and choice of either an inside-spa experience
or a seasonally appropriate outdoor activity.
Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will
attend the meeting.
Current environment. Check-in proׁess
Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions
and select their activity preference. This can result in long wait times and crowding at the front desk.
For health and compliance reasons, guests must answer a series of questions with a yes or no answer during
check-in. The front desk will ask and record these answers for the resort‫ג‬€™s records.

Current environment. Marketing -

At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive
weekend stay at the resort. The resort uses the business card information to send announcements about
promotions and upcoming events.
Current environment. Resort policies and event inquiries
A guest can call or send an email to the event coordinator at the resort to get information about hotel policies,
snow conditions, or to pre-select their after- meeting event.
Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over
the years. Many of the answers to the FAQ‫ג‬€™s are out of date.

Requirements. General -
Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to
develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution
created must use the capabilities of current team members.
All solutions must be simple to use, easy to maintain, and represent the brand of the resort.
You must implement the following solutions:
a centrally managed communication solution
a customer service solution
a resort portal
a chat solution
a check-in solution

Requirements. Communication -
Communication between team members must be centrally managed and unified in Microsoft Teams.
When the company confirms an event, they must provide a list of guest‫ג‬€™s names and email addresses.
You must send guests a welcome email that includes a unique registration number for authentication with the
resort‫ג‬€™s portal.

Guests must receive a separate email to verify proof of ownership for their registration.

Requirements. Event attendance -

Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select
an after-meeting event.
Prior to the event, guests must be able to identify any personal dietary restrictions.
Requirements. Check-in processes
Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in
solution will use some data that is stored in
Microsoft Excel.
The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not
available, staff must be able to use the check-in solution from within their communication solution.
The check-in solution must have a screen where the guest will select either yes or no to health and wellness
questions. Guests must physically interact with each answer before proceeding to the next screen.
Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones
at this time.
Data must be entered in each screen before users move on to the next screen.

Requirements. Marketing -
To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the
business cards into Alpine Ski House‫ג‬€™s marketing system.
The solution must not require any effort or manual entry from the guest to prevent any mistyped information
and to make it more appealing to the guest to participate.
Requirements. Hotel policies and event inquiries
The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and
current weather conditions at the resort.

Requirements. Chat solution -

The chat solution must specifically address the following key words. No additional key words will be added
until a later implementation phase:
Snow reports
Weather conditions
Start time
End time
Event date
Outdoor activities
Indoor activities

Most popular -
The chat solution must be available always and not require staff to answer all of the questions. If a question
does require a staff member‫ג‬€™s attention, the solution must determine which staff member is best to assist the
customer with the question.
The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data
from the website should not be required. If guests ask about topics that are not listed in the FAQ, the chat
solution must identify the issue and escalate to a staff member.
Team members must be able to ask their own questions through a centrally managed communication solution
instead of using the guest portal. Team members must be able to access the same FAQ across multiple
solutions.

Issue -
Guest1 inquires about snow conditions several times during each day of their stay. Question HOTSPOT -
A guest asks about the start time of a specific scheduled event and wants to know what the snow conditions will
be like during their stay.
You need to determine how to design the chat solution to answer those questions.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Correct Answer:
Box 1: Load the extracted topic into a variable
Power Virtual Agents uses entities to understand and identify a specific type of information from a user's
responses. When saving the identified information to a variable, a variable type will be associated with it. The
variable type is analogous with the entity.
In Power Virtual Agents, a topic defines a how a bot conversation plays out.
A topic has trigger phrases ‫ג‬€" these are phrases, keywords, or questions that a user is likely to type that is
related to a specific issue ‫ג‬€" and conversation nodes ‫ג‬€" these are what you use to define how a bot should
respond and what it should do.

Box 2: Create a custom entity -

The prebuilt entities cover commonly used information types, but on some occasions, such as when building a
bot that serves a specific purpose, you'll need to teach the bot's language understanding model some domain-
specific knowledge.
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-entities-slot-filling

Question #99

Introductory Info Case Study -

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to
complete each case. However, there may be additional case studies and sections on this exam. You must
manage your time to ensure that you are able to complete all questions included on this exam in the time
provided.
To answer the questions included in a case study, you will need to reference information that is provided in the
case study. Case studies might contain exhibits and other resources that provide more information about the
scenario that is described in the case study. Each question is independent of the other questions in this case
study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to
make changes before you move to the next section of the exam. After you begin a new section, you cannot
return to this section.

To start the case study -

To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore
the content of the case study before you answer the questions. Clicking these buttons displays information such
as business requirements, existing environment, and problem statements. If the case study has an All
Information tab, note that the information displayed is identical to the information displayed on the subsequent
tabs. When you are ready to answer a question, click the Question button to return to the question.

Background -
Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow
sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50
years. The company has been able to remain profitable while not needing to adopt new technologies.

Current environment. General -

Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class
experience for guests. The company also plans to target corporate meetings and events.
The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resort‫ג‬€™s
existing FAQs.
Current environment. Communication
Communication between staff members is primarily conducted through email and SMS text messages.
Conversations between staff members and guests are often lost.
Conference calls are used for all group meetings.
Current environment. Event registration
Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch
and choice of either an inside-spa experience
or a seasonally appropriate outdoor activity.
Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will
attend the meeting.
Current environment. Check-in proׁess
Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions
and select their activity preference. This can result in long wait times and crowding at the front desk.
For health and compliance reasons, guests must answer a series of questions with a yes or no answer during
check-in. The front desk will ask and record these answers for the resort‫ג‬€™s records.

Current environment. Marketing -

At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive
weekend stay at the resort. The resort uses the business card information to send announcements about
promotions and upcoming events.
Current environment. Resort policies and event inquiries
A guest can call or send an email to the event coordinator at the resort to get information about hotel policies,
snow conditions, or to pre-select their after- meeting event.
Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over
the years. Many of the answers to the FAQ‫ג‬€™s are out of date.

Requirements. General -
Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to
develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution
created must use the capabilities of current team members.
All solutions must be simple to use, easy to maintain, and represent the brand of the resort.
You must implement the following solutions:
a centrally managed communication solution
a customer service solution
a resort portal
a chat solution
a check-in solution

Requirements. Communication -
Communication between team members must be centrally managed and unified in Microsoft Teams.
When the company confirms an event, they must provide a list of guest‫ג‬€™s names and email addresses.
You must send guests a welcome email that includes a unique registration number for authentication with the
resort‫ג‬€™s portal.

Guests must receive a separate email to verify proof of ownership for their registration.

Requirements. Event attendance -

Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select
an after-meeting event.
Prior to the event, guests must be able to identify any personal dietary restrictions.
Requirements. Check-in processes
Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in
solution will use some data that is stored in
Microsoft Excel.
The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not
available, staff must be able to use the check-in solution from within their communication solution.
The check-in solution must have a screen where the guest will select either yes or no to health and wellness
questions. Guests must physically interact with each answer before proceeding to the next screen.
Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones
at this time.
Data must be entered in each screen before users move on to the next screen.

Requirements. Marketing -
To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the
business cards into Alpine Ski House‫ג‬€™s marketing system.
The solution must not require any effort or manual entry from the guest to prevent any mistyped information
and to make it more appealing to the guest to participate.
Requirements. Hotel policies and event inquiries
The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and
current weather conditions at the resort.

Requirements. Chat solution -

The chat solution must specifically address the following key words. No additional key words will be added
until a later implementation phase:
Snow reports
Weather conditions
Start time
End time
Event date
Outdoor activities
Indoor activities

Most popular -

The chat solution must be available always and not require staff to answer all of the questions. If a question
does require a staff member‫ג‬€™s attention, the solution must determine which staff member is best to assist the
customer with the question.
The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data
from the website should not be required. If guests ask about topics that are not listed in the FAQ, the chat
solution must identify the issue and escalate to a staff member.
Team members must be able to ask their own questions through a centrally managed communication solution
instead of using the guest portal. Team members must be able to access the same FAQ across multiple
solutions.

Issue -
Guest1 inquires about snow conditions several times during each day of their stay. Question You need to design
the chat solution to answer the inquiry from Guest1.
Which three components can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A. Variables
• B. Escalations
• C. Smart match
• D. Synonyms
• E. Topics

Correct Answer: ACD

Scenario: Guest1 inquires about snow conditions several times during each day of their stay.
Variables let you save responses from your customers in a conversation with your bot so that you can reuse
them later in the conversation.
Synonyms allows you to manually expand the matching logic by adding synonyms. Smart match and synonyms
seamlessly work together to make your bot even smarter.
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/authoring-variables https://docs.microsoft.com/en-
us/power-virtual-agents/advanced-entities-slot-filling

Question #100

Introductory Info Case Study -

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to
complete each case. However, there may be additional case studies and sections on this exam. You must
manage your time to ensure that you are able to complete all questions included on this exam in the time
provided.
To answer the questions included in a case study, you will need to reference information that is provided in the
case study. Case studies might contain exhibits and other resources that provide more information about the
scenario that is described in the case study. Each question is independent of the other questions in this case
study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to
make changes before you move to the next section of the exam. After you begin a new section, you cannot
return to this section.

To start the case study -

To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore
the content of the case study before you answer the questions. Clicking these buttons displays information such
as business requirements, existing environment, and problem statements. If the case study has an All
Information tab, note that the information displayed is identical to the information displayed on the subsequent
tabs. When you are ready to answer a question, click the Question button to return to the question.

Background -
Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow
sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50
years. The company has been able to remain profitable while not needing to adopt new technologies.

Current environment. General -

Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class
experience for guests. The company also plans to target corporate meetings and events.
The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resort‫ג‬€™s
existing FAQs.
Current environment. Communication
Communication between staff members is primarily conducted through email and SMS text messages.
Conversations between staff members and guests are often lost.
Conference calls are used for all group meetings.
Current environment. Event registration
Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch
and choice of either an inside-spa experience
or a seasonally appropriate outdoor activity.
Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will
attend the meeting.
Current environment. Check-in proׁess
Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions
and select their activity preference. This can result in long wait times and crowding at the front desk.
For health and compliance reasons, guests must answer a series of questions with a yes or no answer during
check-in. The front desk will ask and record these answers for the resort‫ג‬€™s records.

Current environment. Marketing -

At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive
weekend stay at the resort. The resort uses the business card information to send announcements about
promotions and upcoming events.
Current environment. Resort policies and event inquiries
A guest can call or send an email to the event coordinator at the resort to get information about hotel policies,
snow conditions, or to pre-select their after- meeting event.
Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over
the years. Many of the answers to the FAQ‫ג‬€™s are out of date.

Requirements. General -
Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to
develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution
created must use the capabilities of current team members.
All solutions must be simple to use, easy to maintain, and represent the brand of the resort.
You must implement the following solutions:
a centrally managed communication solution
a customer service solution
a resort portal
a chat solution
a check-in solution

Requirements. Communication -
Communication between team members must be centrally managed and unified in Microsoft Teams.
When the company confirms an event, they must provide a list of guest‫ג‬€™s names and email addresses.
You must send guests a welcome email that includes a unique registration number for authentication with the
resort‫ג‬€™s portal.

Guests must receive a separate email to verify proof of ownership for their registration.

Requirements. Event attendance -

Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select
an after-meeting event.
Prior to the event, guests must be able to identify any personal dietary restrictions.
Requirements. Check-in processes
Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in
solution will use some data that is stored in
Microsoft Excel.
The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not
available, staff must be able to use the check-in solution from within their communication solution.
The check-in solution must have a screen where the guest will select either yes or no to health and wellness
questions. Guests must physically interact with each answer before proceeding to the next screen.
Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones
at this time.
Data must be entered in each screen before users move on to the next screen.

Requirements. Marketing -
To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the
business cards into Alpine Ski House‫ג‬€™s marketing system.
The solution must not require any effort or manual entry from the guest to prevent any mistyped information
and to make it more appealing to the guest to participate.
Requirements. Hotel policies and event inquiries
The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and
current weather conditions at the resort.

Requirements. Chat solution -

The chat solution must specifically address the following key words. No additional key words will be added
until a later implementation phase:
Snow reports
Weather conditions
Start time
End time
Event date
Outdoor activities
Indoor activities

Most popular -

The chat solution must be available always and not require staff to answer all of the questions. If a question
does require a staff member‫ג‬€™s attention, the solution must determine which staff member is best to assist the
customer with the question.
The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data
from the website should not be required. If guests ask about topics that are not listed in the FAQ, the chat
solution must identify the issue and escalate to a staff member.
Team members must be able to ask their own questions through a centrally managed communication solution
instead of using the guest portal. Team members must be able to access the same FAQ across multiple
solutions.

Issue -
Guest1 inquires about snow conditions several times during each day of their stay. Question You need to create
the FAQ solution content.
What should you do first?

• A. AI Builder
• B. Automate
• C. Suggest topics
• D. Trigger phrases

Correct Answer: C
You need to make sure there are three main steps need to do while doing import FAQ and add the topic to your
bot application.
1. Import Suggested Topics from FAQ webpage.
2. Add a topic.
3. Enable the topics
Reference:
https://social.technet.microsoft.com/wiki/contents/articles/53820.power-virtual-agents-faq-chatbot.aspx
Question #101

Introductory Info Case Study -

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to
complete each case. However, there may be additional case studies and sections on this exam. You must
manage your time to ensure that you are able to complete all questions included on this exam in the time
provided.
To answer the questions included in a case study, you will need to reference information that is provided in the
case study. Case studies might contain exhibits and other resources that provide more information about the
scenario that is described in the case study. Each question is independent of the other questions in this case
study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to
make changes before you move to the next section of the exam. After you begin a new section, you cannot
return to this section.

To start the case study -

To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore
the content of the case study before you answer the questions. Clicking these buttons displays information such
as business requirements, existing environment, and problem statements. If the case study has an All
Information tab, note that the information displayed is identical to the information displayed on the subsequent
tabs. When you are ready to answer a question, click the Question button to return to the question.

Background -
Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow
sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50
years. The company has been able to remain profitable while not needing to adopt new technologies.

Current environment. General -

Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class
experience for guests. The company also plans to target corporate meetings and events.
The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resort‫ג‬€™s
existing FAQs.
Current environment. Communication
Communication between staff members is primarily conducted through email and SMS text messages.
Conversations between staff members and guests are often lost.
Conference calls are used for all group meetings.
Current environment. Event registration
Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch
and choice of either an inside-spa experience
or a seasonally appropriate outdoor activity.
Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will
attend the meeting.
Current environment. Check-in proׁess
Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions
and select their activity preference. This can result in long wait times and crowding at the front desk.
For health and compliance reasons, guests must answer a series of questions with a yes or no answer during
check-in. The front desk will ask and record these answers for the resort‫ג‬€™s records.

Current environment. Marketing -

At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive
weekend stay at the resort. The resort uses the business card information to send announcements about
promotions and upcoming events.
Current environment. Resort policies and event inquiries
A guest can call or send an email to the event coordinator at the resort to get information about hotel policies,
snow conditions, or to pre-select their after- meeting event.
Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over
the years. Many of the answers to the FAQ‫ג‬€™s are out of date.

Requirements. General -
Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to
develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution
created must use the capabilities of current team members.
All solutions must be simple to use, easy to maintain, and represent the brand of the resort.
You must implement the following solutions:
a centrally managed communication solution
a customer service solution
a resort portal
a chat solution
a check-in solution

Requirements. Communication -
Communication between team members must be centrally managed and unified in Microsoft Teams.
When the company confirms an event, they must provide a list of guest‫ג‬€™s names and email addresses.
You must send guests a welcome email that includes a unique registration number for authentication with the
resort‫ג‬€™s portal.

Guests must receive a separate email to verify proof of ownership for their registration.

Requirements. Event attendance -

Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select
an after-meeting event.
Prior to the event, guests must be able to identify any personal dietary restrictions.
Requirements. Check-in processes
Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in
solution will use some data that is stored in
Microsoft Excel.
The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not
available, staff must be able to use the check-in solution from within their communication solution.
The check-in solution must have a screen where the guest will select either yes or no to health and wellness
questions. Guests must physically interact with each answer before proceeding to the next screen.
Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones
at this time.
Data must be entered in each screen before users move on to the next screen.

Requirements. Marketing -
To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the
business cards into Alpine Ski House‫ג‬€™s marketing system.
The solution must not require any effort or manual entry from the guest to prevent any mistyped information
and to make it more appealing to the guest to participate.
Requirements. Hotel policies and event inquiries
The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and
current weather conditions at the resort.

Requirements. Chat solution -

The chat solution must specifically address the following key words. No additional key words will be added
until a later implementation phase:
Snow reports
Weather conditions
Start time
End time
Event date
Outdoor activities
Indoor activities

Most popular -

The chat solution must be available always and not require staff to answer all of the questions. If a question
does require a staff member‫ג‬€™s attention, the solution must determine which staff member is best to assist the
customer with the question.
The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data
from the website should not be required. If guests ask about topics that are not listed in the FAQ, the chat
solution must identify the issue and escalate to a staff member.
Team members must be able to ask their own questions through a centrally managed communication solution
instead of using the guest portal. Team members must be able to access the same FAQ across multiple
solutions.

Issue -
Guest1 inquires about snow conditions several times during each day of their stay. Question HOTSPOT -
You need to design and create the solution for gathering contact information from guests for marketing
purposes.
What should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:

Reference:
https://docs.microsoft.com/en-us/ai-builder/prebuilt-overview

Question #102

Introductory Info Case Study -

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to
complete each case. However, there may be additional case studies and sections on this exam. You must
manage your time to ensure that you are able to complete all questions included on this exam in the time
provided.
To answer the questions included in a case study, you will need to reference information that is provided in the
case study. Case studies might contain exhibits and other resources that provide more information about the
scenario that is described in the case study. Each question is independent of the other questions in this case
study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to
make changes before you move to the next section of the exam. After you begin a new section, you cannot
return to this section.

To start the case study -

To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore
the content of the case study before you answer the questions. Clicking these buttons displays information such
as business requirements, existing environment, and problem statements. If the case study has an All
Information tab, note that the information displayed is identical to the information displayed on the subsequent
tabs. When you are ready to answer a question, click the Question button to return to the question.

Background -
Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow
sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50
years. The company has been able to remain profitable while not needing to adopt new technologies.

Current environment. General -

Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class
experience for guests. The company also plans to target corporate meetings and events.
The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resort‫ג‬€™s
existing FAQs.
Current environment. Communication
Communication between staff members is primarily conducted through email and SMS text messages.
Conversations between staff members and guests are often lost.
Conference calls are used for all group meetings.
Current environment. Event registration
Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch
and choice of either an inside-spa experience
or a seasonally appropriate outdoor activity.
Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will
attend the meeting.
Current environment. Check-in proׁess
Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions
and select their activity preference. This can result in long wait times and crowding at the front desk.
For health and compliance reasons, guests must answer a series of questions with a yes or no answer during
check-in. The front desk will ask and record these answers for the resort‫ג‬€™s records.

Current environment. Marketing -

At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive
weekend stay at the resort. The resort uses the business card information to send announcements about
promotions and upcoming events.
Current environment. Resort policies and event inquiries
A guest can call or send an email to the event coordinator at the resort to get information about hotel policies,
snow conditions, or to pre-select their after- meeting event.
Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over
the years. Many of the answers to the FAQ‫ג‬€™s are out of date.

Requirements. General -
Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to
develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution
created must use the capabilities of current team members.
All solutions must be simple to use, easy to maintain, and represent the brand of the resort.
You must implement the following solutions:
a centrally managed communication solution
a customer service solution
a resort portal
a chat solution
a check-in solution

Requirements. Communication -
Communication between team members must be centrally managed and unified in Microsoft Teams.
When the company confirms an event, they must provide a list of guest‫ג‬€™s names and email addresses.
You must send guests a welcome email that includes a unique registration number for authentication with the
resort‫ג‬€™s portal.

Guests must receive a separate email to verify proof of ownership for their registration.

Requirements. Event attendance -

Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select
an after-meeting event.
Prior to the event, guests must be able to identify any personal dietary restrictions.
Requirements. Check-in processes
Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in
solution will use some data that is stored in
Microsoft Excel.
The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not
available, staff must be able to use the check-in solution from within their communication solution.
The check-in solution must have a screen where the guest will select either yes or no to health and wellness
questions. Guests must physically interact with each answer before proceeding to the next screen.
Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones
at this time.
Data must be entered in each screen before users move on to the next screen.

Requirements. Marketing -
To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the
business cards into Alpine Ski House‫ג‬€™s marketing system.
The solution must not require any effort or manual entry from the guest to prevent any mistyped information
and to make it more appealing to the guest to participate.
Requirements. Hotel policies and event inquiries
The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and
current weather conditions at the resort.

Requirements. Chat solution -

The chat solution must specifically address the following key words. No additional key words will be added
until a later implementation phase:
Snow reports
Weather conditions
Start time
End time
Event date
Outdoor activities
Indoor activities

Most popular -

The chat solution must be available always and not require staff to answer all of the questions. If a question
does require a staff member‫ג‬€™s attention, the solution must determine which staff member is best to assist the
customer with the question.
The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data
from the website should not be required. If guests ask about topics that are not listed in the FAQ, the chat
solution must identify the issue and escalate to a staff member.
Team members must be able to ask their own questions through a centrally managed communication solution
instead of using the guest portal. Team members must be able to access the same FAQ across multiple
solutions.

Issue -
Guest1 inquires about snow conditions several times during each day of their stay. Question You need to embed
the business card solution in the check-in app.
What should you use?

• A. Input control
• B. Custom component
 • C. Button control
• D. AI Builder component

Correct Answer: D
AI Builder provides two kinds of Power Apps components. Choose your component based on the models you
want to use.
Components that use prebuilt AI models that are ready to use right away:
✑ Business card reader (canvas app)
✑ Business card reader (model-driven app)
✑ Receipt processor (canvas app)
✑ Text recognizer (canvas app)
Scenario: Current environment. Marketing: At the check-in counter, the guests can drop their business cards
into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card
information to send announcements about promotions and upcoming events.

Question #103

Introductory Info Case Study -

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to
complete each case. However, there may be additional case studies and sections on this exam. You must
manage your time to ensure that you are able to complete all questions included on this exam in the time
provided.
To answer the questions included in a case study, you will need to reference information that is provided in the
case study. Case studies might contain exhibits and other resources that provide more information about the
scenario that is described in the case study. Each question is independent of the other questions in this case
study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to
make changes before you move to the next section of the exam. After you begin a new section, you cannot
return to this section.

To start the case study -

To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore
the content of the case study before you answer the questions. Clicking these buttons displays information such
as business requirements, existing environment, and problem statements. If the case study has an All
Information tab, note that the information displayed is identical to the information displayed on the subsequent
tabs. When you are ready to answer a question, click the Question button to return to the question.

Background -
Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow
sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50
years. The company has been able to remain profitable while not needing to adopt new technologies.

Current environment. General -

Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class
experience for guests. The company also plans to target corporate meetings and events.
The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resort‫ג‬€™s
existing FAQs.
Current environment. Communication
Communication between staff members is primarily conducted through email and SMS text messages.
Conversations between staff members and guests are often lost.
Conference calls are used for all group meetings.
Current environment. Event registration
Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch
and choice of either an inside-spa experience
or a seasonally appropriate outdoor activity.
Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will
attend the meeting.
Current environment. Check-in proׁess
Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions
and select their activity preference. This can result in long wait times and crowding at the front desk.
For health and compliance reasons, guests must answer a series of questions with a yes or no answer during
check-in. The front desk will ask and record these answers for the resort‫ג‬€™s records.

Current environment. Marketing -

At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive
weekend stay at the resort. The resort uses the business card information to send announcements about
promotions and upcoming events.
Current environment. Resort policies and event inquiries
A guest can call or send an email to the event coordinator at the resort to get information about hotel policies,
snow conditions, or to pre-select their after- meeting event.
Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over
the years. Many of the answers to the FAQ‫ג‬€™s are out of date.

Requirements. General -
Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to
develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution
created must use the capabilities of current team members.
All solutions must be simple to use, easy to maintain, and represent the brand of the resort.
You must implement the following solutions:
a centrally managed communication solution
a customer service solution
a resort portal
a chat solution
a check-in solution

Requirements. Communication -
Communication between team members must be centrally managed and unified in Microsoft Teams.
When the company confirms an event, they must provide a list of guest‫ג‬€™s names and email addresses.
You must send guests a welcome email that includes a unique registration number for authentication with the
resort‫ג‬€™s portal.

Guests must receive a separate email to verify proof of ownership for their registration.

Requirements. Event attendance -

Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select
an after-meeting event.
Prior to the event, guests must be able to identify any personal dietary restrictions.
Requirements. Check-in processes
Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in
solution will use some data that is stored in
Microsoft Excel.
The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not
available, staff must be able to use the check-in solution from within their communication solution.
The check-in solution must have a screen where the guest will select either yes or no to health and wellness
questions. Guests must physically interact with each answer before proceeding to the next screen.
Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones
at this time.
Data must be entered in each screen before users move on to the next screen.

Requirements. Marketing -
To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the
business cards into Alpine Ski House‫ג‬€™s marketing system.
The solution must not require any effort or manual entry from the guest to prevent any mistyped information
and to make it more appealing to the guest to participate.
Requirements. Hotel policies and event inquiries
The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and
current weather conditions at the resort.

Requirements. Chat solution -

The chat solution must specifically address the following key words. No additional key words will be added
until a later implementation phase:
Snow reports
Weather conditions
Start time
End time
Event date
Outdoor activities
Indoor activities

Most popular -

The chat solution must be available always and not require staff to answer all of the questions. If a question
does require a staff member‫ג‬€™s attention, the solution must determine which staff member is best to assist the
customer with the question.
The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data
from the website should not be required. If guests ask about topics that are not listed in the FAQ, the chat
solution must identify the issue and escalate to a staff member.
Team members must be able to ask their own questions through a centrally managed communication solution
instead of using the guest portal. Team members must be able to access the same FAQ across multiple
solutions.

Issue -
Guest1 inquires about snow conditions several times during each day of their stay. Question HOTSPOT -
You need to design the guest check-in solution.
Which technologies should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Correct Answer:

Box 1: Canvas app -

Current environment. Check-in process
✑ Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary
restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.
✑ For health and compliance reasons, guests must answer a series of questions with a yes or no answer during
check-in. The front desk will ask and record these answers for the resort‫ג‬€™s records.
Box 2: Dynamics 365 for phones and tablets

Question #104

You create a canvas app for a sales team. The app has an embedded Power BI tile that shows year-to-date sales.
Sales users do not have access to the data source that the tile uses.
Sales team users must be able to see data in the Power BI tile. You must minimize the level of permissions that
you grant and minimize administrative overhead.
You need to share another Power BI component to make the data visible.
What should you share?

• A. The Power BI dataset the tile uses as a data source.

• B. The Power BI workspace that includes the tile.
• C. The Power BI dashboard that includes the tile.

Correct Answer: C
Once shared, the PowerApps app will be accessible by all users who have permissions to access the app.
However, in order to make the Power BI content visible to those users, the dashboard where the tile comes from
needs to be shared with the user on Power BI. This ensures that Power BI sharing permissions are respected
when Power BI content is accessed in an app.
Reference:
https://powerapps.microsoft.com/en-us/blog/power-bi-tile-in-powerapps/

Question #105

You configure and test a user interface (UI) flow. You plan to run the flow as a scheduled flow.
The UI flow must run on a Windows 10 device. As part of process automation, the UI flow must sign into the
Windows 10 device with the credentials for a user account named User1.
You need to ensure that the flow runs during non-peak hours and requires no physical user intervention.
What should you do?

• A. Ensure that the User1 account has an active user session on the device.
• B. Ensure that all user sessions are signed out.
• C. Ensure that there are no active user sessions on the device.
• D. Ensure that all user sessions are signed out except for locked user sessions.

Correct Answer: C
Answer B is incorrect because it will work if you have disconnected sessions. The sessions do not need to be
signed out; they just cannot be active.
Reference:
https://docs.microsoft.com/en-us/power-automate/ui-flows/run-ui-flow