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    Jermaine Anne P. Balagosa: Career Objectives

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    ayakent
    The document provides information about the author's career objectives, education history, work experience, expertise, and companies worked for including positions held and length of service. It includes details on the author's bachelor's degree in elementary education, associate degree in computer technology, and various roles in customer service, real estate, and technical support fields.

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    Jermaine Anne P. Balagosa: Career Objectives

    Uploaded by

    ayakent
    11 views1 page
    The document provides information about the author's career objectives, education history, work experience, expertise, and companies worked for including positions held and length of service. It includes details on the author's bachelor's degree in elementary education, associate degree in computer technology, and various roles in customer service, real estate, and technical support fields.

    Original Title

    BALAGOSAJAP_VARESUME

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    The document provides information about the author's career objectives, education history, work experience, expertise, and companies worked for including positions held and length of service. It includes details on the author's bachelor's degree in elementary education, associate degree in computer technology, and various roles in customer service, real estate, and technical support fields.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    11 views1 page

    Jermaine Anne P. Balagosa: Career Objectives

    Uploaded by

    ayakent
    The document provides information about the author's career objectives, education history, work experience, expertise, and companies worked for including positions held and length of service. It includes details on the author's bachelor's degree in elementary education, associate degree in computer technology, and various roles in customer service, real estate, and technical support fields.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    CAREER OBJECTIVES

    To obtain the position that allow me to utilize, develop


    and sharpen the knowledge and skills I acquire to a
    more dynamic and productive means.

    Proficiently to continue for Our further growth.

    EDUCATION HISTORY

    JERMAINE ANNE
    2011- 2012 2013
    Bachelor of Associate in

    P. BALAGOSA Elementary Education


    Major in SPED (BEED-SPED)
    Computer Technology
    (ACT)
    FREELANCER
    St. John Paul II Interface
    College of Davao Computer College
    Phone (Davao City) (Davao City)

    0910 8416 394


    WORK EXPERIENCE
    0927 6483 111

    March 2020– JUNE 2022


    Email REAL ESTATE APPOINTMENT SETTER
    Global Tech V.A (Impact Homes)
    [email protected]
    [email protected]

    Outbound cold calling to prospects using the dialer and scripts


    Choosing dispositions for the prospects/contacts according
    within cold call platform.

    Address

    Handling objections properly.


    Utilization of a time tracking app
    2 Count St. Kingsville Court,

    October 2018 - February 2020


    Brgy. Mambugan
    Care Laboratory Specialist
    Antipolo City, Rizal 1870
    Concentrix Philippines (AEG SWIVEL AT&T)

    Communicated effectively to appease angry customers by

    EXPERTISE suggesting the best ways to resolve service and billing issues.
    Addressed concerns and determined service needs of each
    caller.
    Collaborated with team members to implement new initiatives
    Customer for customer service and exceeded team goals.
    Service Shared front-line expertise to provide advice to in-house
    committees to improve team performance, followed
    company’s standards of procedures, and improved service to
    Real Estate customers.
    Resolved and de-escalated customer complaints by solving
    Appt. Setting issues quickly, achieving a high level of customer satisfaction

    Technical
    March 2017 - September 2018
    Care
    Live Chat Frontline
    Afni Inc. Philippines (Verizon)
    Graphics
    Editing Provided support to initiate operational improvement and
    resolve problems, resulting in A-1 customer/client service.
    Controlled all confidential and proprietary information
    released to company clients.
    Conducted alarm systems demonstrations for customers/
    clients to illustrate all features of each system.

    LENGTH
    COMPANIES ACCOUNTS POSITION of
    May 2016 - February 2017
    SERVICE Technical Support Representative
    Convergys Phil. (AT&T DirecTV)
    SITEL Bell Canada CSR 10/2013-9/2014
    Conducted maintenance on TV, Internet and Cellular servers
    and systems using specific tool and methods to ensure it’s fully
    10/2014- functional during peak hours of operation.
    Convergys Microsoft ADO
    03/2016
    Provided simplified terms for technological details to various
    individuals in various jobs.
    Responded to customers experiencing connectivity issues and
    provided step-by-step instructions to resolve issues including
    rebooting hardware.

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