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Servicenow Developer/ Admin Phone: 617-977-4945

Pavan Kumar has over 5 years of experience working as a ServiceNow Developer and Administrator, with expertise in customizing various ServiceNow modules like ITSM, ITOM, CMDB, and HR. He has extensive experience developing workflows, applications, and integrating ServiceNow with other systems. Pavan is proficient in JavaScript, HTML, SQL, and other programming languages and is currently located in Houston, Texas.

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Ashwani kumar
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358 views4 pages

Servicenow Developer/ Admin Phone: 617-977-4945

Pavan Kumar has over 5 years of experience working as a ServiceNow Developer and Administrator, with expertise in customizing various ServiceNow modules like ITSM, ITOM, CMDB, and HR. He has extensive experience developing workflows, applications, and integrating ServiceNow with other systems. Pavan is proficient in JavaScript, HTML, SQL, and other programming languages and is currently located in Houston, Texas.

Uploaded by

Ashwani kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Pavan Kumar Email: pavanmkumar16@gmail.

com
ServiceNow Developer/ Admin Phone: 617-977-4945
Authorized to work in U.S: GC-EAD Current Location: Houston Tx.

SUMMARY:

• Around 5+ years of extensive experience on ServiceNow Development, Maintenance, Administration and


Architecture.
• Good experience in developing Workflows and in customizing the Applications in ServiceNow using
Javascript, AJAX, HTML.
• Expertise in ITSM, ITOM, CMDB, and HR Modules.
• Extensive experience on technical implementation of various ServiceNow modules such as Change
Management, Incident Management, Problem Management, HR Module, Test Management (2.0), Release,
Agile module, Service Catalog, Knowledge Management, Configuration Management.
• Expertise in Design and worked on ITSM (incident, change, problem, Knowledge) in ServiceNow.
• Expertise in Design and development of CMDB (Configuration Management), Discovery in ServiceNow.
• Extensive experience on building stand-alone scoped Applications in ServiceNow. Knowledge on various
Application implementation methods including Application Repository and Team Development.
• Extensive experience in building Business Rules, Script Includes, UI Actions, UI Policies, UI Scripts,
Client Scripts, Catalog Client Scripts, Scheduled Jobs, FTP Events, Email Notifications, Fix Scripts,
Validation Scripts, Severity Calculator, Assignment Rules, Data Lookup Definitions.
• Knowledge and ability to communicate business and technical concepts of ITSM.
• Expertise in end-to-end Testing, Analysis, Development, and Implementing ServiceNow Platform
Upgrades starting Dublin to New York and other patch Upgrades.
• Well versed hands-on experience on various modules of ServiceNow and implemented Incident, Problem,
Change, Knowledge V3, Incident Alert Management, On-Call Scheduling, Service Request Catalog and
Workflows, Content Management System (CMS), Security Incident, Service Portal.
• Working experience of various phases of SDLC such as Requirements, Design, Build, UAT and Delivery.
• Experience in working closely with business and clients to understand roadmap/fast track and define plan
for customer to meet their IT goals.
• Extensive experience of integrating ServiceNow with 3rd party tools with SOAP and REST services
• Strong understanding of cloud technologies, web applications, networks, protocols, and email (SMTP,
POP3)
• Expertise in writing complex T-SQL Procedures or Functions using advanced T-SQL concepts.
• Working experience in Software and Asset Management Modules.
• Expertise in building security operations module - Security Incident, Vulnerability.
• Excellent communication and interpersonal skills.
• Expertise in troubleshooting and debugging ServiceNow environments.
• Active participant in Release Management activities. Responsible for migration of Update Sets, managing
release schedules and scheduling system Clone across non-production instances.
• Experienced in documenting Requirements, creating Design, Architecture, and Implementation Plan for
releases.

TECHNICAL SKILLS:

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Ticketing Tools ServiceNow (Catalog configuration, ITSM, ITOM CMDB and
HR, Access management).
Database MicroSoft Access, Oracle 9i, SQL Server 2000/2005/2012.
Programming languages SQL, XML, JavaScript, GlideScript, JQuery.
Operating Systems Windows, Unix, Linux.
Web Technologies HTML 5, CSS, Web Services, REST Web API
Protocols TCP/IP, HTTP, FTP, SMTP, POP3

PROFESSIONAL EXPERIENCE

Client: || Role: Caesars Entertainment, Las Vegas, NV - Service Now Developer || March 2020 – Till
Date.

Roles & Responsibilities:

 • Upgraded ServiceNow platform to San diego version and then did patch upgrade.
• Implemented Performance Analytics for Catalog tasks, created indicators, Breakdown sources, data
collection jobs and widgets.
• Created custom scoped applications from the scratch using ServiceNow Studio includes Supply Chain
Strategies, Global Security Case Management as per the Stakeholder and business requirements.
• Integrate ServiceNow with third party tools/applications like Obtain using MID server, Remedy with
SOAP webservice, Jira with REST and Medallia with connector bidirectionally to flow the data between
applications.
• Creation of various workflows for service catalogs which involves sending approvals, notifications and
fulfilling requests through automation.
• Implemented HR service delivery across the enterprise and migrated existing HR service catalogs to
Scoped HR Case Management.
• Created HR Services using Record producers with different types of fulfillment activities, HR templates,
Topic Categories and topic details.
• Responsible for Implementing different Center of Excellences (COE) includes Talent Management, Total
rewards, Employee relations, Payroll, HRIT operations and Workforce Admin.
• Created HR profiles, HR groups, HR assignment rules, HR matching rules, SLA definitions HR Surveys
and trigger conditions.
• Implemented Employee Service Center, HR Catalog and custom widgets to support the business
requirements.
• Worked on integrating Workday with Servicenow to get confidential user information into Servicenow
HR profiles
• Customization of Portfolio, Project, Project Tasks, Resource plans, idea and Demand modules.
• Implemented Virtual agent for Lowes IT and store associates to submit a case from the Employee service
center.
• Create Public Service portals which does not need any authentication with custom widgets.

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Environment: ServiceNow Rome, Paris, LDAP, SSO Integration, HRSD module Customization, Service
Catalog Items, Script Include, Workflows, Notifications and ACL’s, HTML, CSS, Java Script, Ajax, XML,
SOAP, REST API, Agile.

Client: Meeami Technology, Hyderabad, IN || Role: ServiceNow Developer/Admin || May 2018 – Nov
2019.

Roles & Responsibilities:


• Interacting with the Business Analysts and understanding the functional requirements in the preparation
of stories.
• Worked on the LDAP Integration, to populate the user records in user table from Active Directory.
• Hands-on experience in the LDAP Listener to maintain the Active User Sync and Disabled User Sync.
• Worked on the Orchestration workflows for onboarding and Offboarding users from the Active
Directory.
• Hands-on Experience in the self-service password reset orchestration, with multiple credential stores.
• Worked on CMDB to import all the CI’s using data source connections in intra and intro network, like
FTP, SFTP, Rest services.
• Performed some customizations in the Service Desk module, based on the requirement.
• Involved in customization of OOB Workflows as per the requirement in the ITSM, change and
Knowledge management module.
• Expertise in the creation and redesigning the workflows and flow designer for Service Catalog items. 
• Designed a company-wide Service Catalog that offers a collection of Self-Services to everyone.
• Moving Update sets from one environment to another environment within the instances (Dev, Test, and
Prod).
• Implemented ServiceNow configuration and customization assistance including workflow
administration, report setup, data imports, custom scripting, and third-party software integrations.
• Development of Service Catalog, Record Producers and Workflows which includes new catalog items,
defined SLA’s per request and created UI Policies, Catalog Client Scripts, Approvals, Tasks and
Notifications.
• Implemented CMDB module using Discovery (SCCM, Citrix, Nutanix) tool in ServiceNow.
• Technical implementation of various ServiceNow modules such as Change Management, Incident
Management, Problem Management, Software and Asset Management, Configuration Management,
Service Portal. Also, implemented Incident Management, Incident Alert and On-Call Scheduling modules
within ServiceNow.
• Worked on mobile application for Mobile now and Agent Now for approval and notification (Change,
Request items, CER, Knowledge).
• Worked on Configuring the IP Addresses to identify the undiscovered CI's and insert them into CMDB.
• Developed a standalone custom business application (using Application Studio) from scratch with SFTP
functionality to pick up files and process, custom Tables, SLA’s, Access Roles, Approvals, and other Task
activities.
• Creating custom Reports and scheduling Reports for distribution across business areas and creating
Gauges for Homepage.
• Data loading from external Applications using Data Sources and Transform Maps.
• Worked on Integration with Rest API for Third party vendors.
• Integration of Workday, ITIM with ServiceNow to manage HR Administration like On-Boarding, Leave
of Absence, Name Change and Terminations

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• Created onsite - offshore model to support development from offshore. Lead and provide guidance to
offshore team on best practices and key design features.
• Created Events, inbound Email Actions, Email Notifications, used Update Sets to capture changes and
move between instances.
• Configuring email with the SMTP and POP3 protocols in Service Now. Creation of advanced
workflows
• Implemented ServiceNow ITSM applications using ITIL V3 services best practice processes, methods,
testing, and training projects for multiple, diverse organizations.
• Post Implementation worked as ServiceNow Administrator and supported any issues and resolved them
accordingly.
• Involved in daily, weekly, and monthly meetings with client on the work progress and discussions on the
upcoming work.
• Good knowledge on configuring different languages on forms, service portals.
• Worked with GeoFluent vendor to convert additional comments and work notes into 12 different
languages.
• Good knowledge on troubleshooting the issue and resolve it before the SLA Breach time.

Environment: AJAX, JavaScript, CSS, XML, HTML, CMDB, REST, SQL, SOAP, Linux.

Client: Metasense, Hyderabad, IN || Role: | ServiceNow System Administrator| Internship Aug 2017 –
April 2018.

Roles & Responsibilities:

• Design and developed workflows, forms, scripts and underlying logic using SCRUM/Agile
methodologies.
• Involved in analysis of end user requirements and worked closely with team lead and business analysts
in understanding the current ServiceNow System.
• Monitored and performed ServiceNow admin activities which involve user and group adminstration.
• Implemented and maintained the ServiceNow platform to meet the business process and support ITIL.
• Designing and customizing new applications and modules as per the requirements.
• Worked on creation of Workflows from scratch and customizing the existing Workflows and workflow
activities based on the customer requirements.
• Experience in creation of Catalog items & Record producers, Inbound actions, Custom reports and
scheduling the same.
• Experience on Import Sets, data sources, Transform maps for data loads and management.
• Worked on creating and scheduling of custom reports, designing the dashboard.
• Create and use update sets to move customizations between ServiceNow instances.
• Worked on skip changes on every patch upgrade and version upgrades.
• Good knowledge on troubleshooting the issue and resolve it before the SLA Breach time.

Environment: ServiceNow, JavaScript, CSS, XML, HTML, CMDB, REST, SQL, SOAP, Linux

EDUCATION

Osmania University - Hyderabad, India


Bachelor of Commerce - December 2018

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