Xorcom IP-PBX Software Features

Based on the Elastix™ Asterisk®i distribution, Xorcom’s entire family of IP-PBX appliances provide all
the standard telephone functionality supported by Asterisk at no extra cost, including:

Feature Description
Analog Phone Support Supports integrated analog ports to connect standard analog
telephones, fax machines or credit card machines.

Analog/Digital Ready Not ready to go 100% VoIP? Xorcom IP-PBX allows you to add options
such as analog line modules or T1/E1 PRI or R2 protocol interface
modules for additional connections to the Public Switched Telephone
Network (PSTN).

ANI Routing Routes calls to certain departments or certain locations based on the
incoming Caller ID or Automatic Number Identification.

Announcement Interface Create customized auto attendant announcements in two methods:

a) Upload .wav files
b) Record them through a telephone handset

Auto Provisioning Complete interoperability with phone manufacturers like Polycom,

Linksys, Aastra, Snom and Yealink allow the Xorcom IP-PBX to
automatically discover a phone on site. Input a few settings into your
Xorcom IP-PBX, plug your phone into the network, and let the system
do the work for you. Complete configuration files are downloaded to
your phone saving both time and money.

Blacklists Create a list of persons or organizations that have incurred disapproval

or suspicion and regulate the telephone system behavior accordingly.
For example, the Caller ID of these persons or organizations can be
programmed in the Xorcom IP-PBX so when they call they would hear a
message that says: “The party you are trying to reach is not accepting
calls at this time.”

Xorcom Ltd.
Misgav Industrial Park, POB 60
D.N. Misgav 20174, Israel
Tel: +972-4-9951999
[email protected]
Xorcom IP-PBX Software Features Page 2 of 10

Feature Description

Blind Transfer Transfer a call to another extension without the need to wait for the
other person to pick up. This type of transfer will also send the CID of
the outside caller to the extension where the call is transferred.

Call Detail Record (CDR) A log of all calls made including: source number; destination number;
call duration, date and time. Full graphic reporting included as
standard.

Call Forward on Busy Calls are automatically forwarded to another extension or phone
number if the phone is busy.

Call Forward on No Answer Calls are automatically forwarded to another extension or phone
number if not answered after a defined number of rings.

Call Monitoring Allows a supervisor to listen in on a phone conversation.

Call Parking Allows a call to be ‘parked’ on a virtual extension and then picked up
by a third party by dialing to that extension.

Call Pickup Answer a phone that is ringing across the office by dialing a code such
as 9* and the extension number.

Call Queuing Allows multiple calls to be placed in a queue and answered by the next
available operator.

Call Recording (Extension) Set up recording of every call made or received on an extension-by-
extension basis.

Call Recording Create a rule that dialing a particular sequence in the course of a call
(On-the-Fly Recording) (such as *1) will result in the call being recorded.

Call Return Users can access their Call Detail Records through a Web-based User
Interface. Missed calls can be viewed and returned directly from the
interface, regardless of the IP telephone being used.

Xorcom Ltd.
Misgav Industrial Park, POB 60
D.N. Misgav 20174, Israel
Tel: +972-4-9951999
[email protected]
Xorcom IP-PBX Software Features Page 3 of 10

Feature Description

Call Screening Want to know who is calling you when a call is being transferred from
the office to your cell phone? Enable Call Screening within your User
Profile and the caller will be prompted to record their name and then
the system will call you. When you answer, the system will speak the
caller’s name and give you have the option of accepting or rejecting
the call.

Call Whisper The Xorcom IP-PBX can whisper to the user taking the call who or
where the call is coming from when they answer.

Caller ID Displays the caller’s phone number on the phone’s screen.

Caller ID Blocking Block a call based on the caller’s phone number.

Caller ID Customization Allows you to customize your outbound caller ID extension. Note:
Some restrictions by carrier may apply.

Caller ID on Call Waiting See the phone number of a second caller while talking to the first
caller.

Cell Phone Integration Find Me/Follow Me interface forwards calls to your cell phone and all
the functions of the Xorcom PBX are available for you to use.

Conference Bridge Create a conference call between multiple parties at multiple locations
using different phone types; e.g., connect a local extension, remote
fixed line, mobile and VoIP connection – all in one conference.

Conference Rooms Bring your customers and employees together by sending an option
from your auto attendant or pointing one of your inbound phone
numbers to a conference bridge. You can have an unlimited number of
callers dialed into the conference bridge from within your phone
system. Your only limitation to external callers is based on the amount
of phone lines you have set up and available in the phone system.
Internal users or remote extensions can access the conference bridge
without tying up any of your available phone lines.

Xorcom Ltd.
Misgav Industrial Park, POB 60
D.N. Misgav 20174, Israel
Tel: +972-4-9951999
[email protected]
Xorcom IP-PBX Software Features Page 4 of 10

Feature Description

Database Integration The Asterisk Programmable Interface is kept wide open for the IT staff
to integrate the telephone system functions with their database for the
purposes of screen pops and other functions.

Database Store/Retrieval Store call information in a database for later retrieval.

Dial by Name Directory Send callers to a dial-by-name directory where they can dial the first or
last name to reach any extension in your phone system.

Direct Inward Dial Numbers Support for Direct Inward Dialing (phone numbers provided by your
(DIDs) VoIP or E1/T1 provider) which allows each person in the company to
have their own unique phone number that rings directly to their
extension. A number may also be directly dialed to an extension group,
auto attendant or custom routing rule. Take this integration a step
further by adding a description to each DID that will be displayed as
part of the inbound caller ID for users answering the phone.

Direct Inward System Access The DISA feature can be activated to allow specific employees to dial a
(DISA) pre-configured phone number and provide a pass code. Once entered
properly the person calling would have the ability of making an outside
call.

DNIS Routing Route calls to certain departments or certain locations based on the
number the caller dialed.

Do Not Disturb Incoming calls are automatically routed to voicemail, reception or an

alternate extension.

E911 Special handling for Emergency Services Number, for example, the
ability to place an emergency call when phone is locked, etc.

Interactive Voice Response An unlimited number of auto attendant messages and rules are easy to
(IVR) / Auto Attendants create and manage. An unlimited number of auto attendant messages
and rules are easy to create and manage.

Xorcom Ltd.
Misgav Industrial Park, POB 60
D.N. Misgav 20174, Israel
Tel: +972-4-9951999
[email protected]
Xorcom IP-PBX Software Features Page 5 of 10

Feature Description

Echo Cancellation - OSLEC

(Open Source Line Echo Integrated, field-tested software-based echo canceller.
Cancellation)

Extensions (Unlimited) You can add an extension at any time, with no limits and no need to
contact your telephone provider. There are no per user license fees to
create an extension.

Extension Range Flexibility Configure extension numbers with between 2 and 10 digits.

Extension Groups (a.k.a. Ring Create and name an unlimited number of extension groups on-the-fly
Groups) to ring in unison. Choose to ring that group as an option from an auto
attendant or choose to have the group rung directly from inbound
numbers. All extensions in the group will ring simultaneously while the
caller hears either the standard ring tones or your ‘on-hold’ music. The
first person to pick up will receive the call.

Fax Support Connect your current fax machine to the PBX. Xorcom guarantees the
delivery of the Fax with integrated Phase Lock Loop (PLL) technology.
VoIP faxing is supported as a best effort service.

Fax to Email Built-in Fax-to-Email engine converts inbound faxes to PDF documents
and sends them to a pre-determined email address, whether the
source be the company’s main fax number destined for the
receptionist, or configured based on DID for employees who require
their own individual fax number. Fax software for sending faxes from
your computer is also available.

Find Me – Follow Me Not working at your desk today? Out of town? Working from home?
Your customers will never know. Simply login to the user interface and
the system will look for you at up to four different phone numbers or
extensions and then send the voicemail back to your original voicemail
box.

Xorcom Ltd.
Misgav Industrial Park, POB 60
D.N. Misgav 20174, Israel
Tel: +972-4-9951999
[email protected]
Xorcom IP-PBX Software Features Page 6 of 10

Feature Description

Hot Dial (a.k.a. Ring Down When the handset is lifted on an analog or IP Telephone it will
Phone) automatically ring a pre-determined extension or outside number. This
feature is commonly used in hotels, elevators and airport terminals.
The dial pad can be disabled for this application.

Inbound Call Description Place a label or description on the inbound call in order to identify the
type of call being received.

Interactive Directory Listing Allows inbound callers to lookup a person’s extension by their name.

Least Cost Routing (LCR, a.k.a. The complete outbound dial map allows you to prioritize how local,
Outbound Dial Map) long distance, international and 911 calls are routed. For example, you
may want to use the standard telephone lines for local calls and when
those are unavailable, move to another provider. Or you may want to
route your long distance or international calls through a specific
provider.

Local and Remote Call Agents Staff can log onto the PBX from any phone using a login ID, allowing
them to make and take calls as if they were in their office.

Multiple Music on Hold For each department, group or company using the PBX you can create
an Extension Group and assign each group custom Music On Hold.

Music on Hold No external device is required. Xorcom IP-PBX comes standard with a
varied selection of message on hold and music tracks.

Music on Transfer Plays music when transferring calls between extensions.

OSLEC (Open Source Line Echo

See “Echo Cancellation”
Cancellation)

Outbound Dial Map (a.k.a.

See “Least Cost Routing”
Least Cost Routing)

Paging (Integrated) Page any phone or all phones on the phone system by dialing a paging
code.

Xorcom Ltd.
Misgav Industrial Park, POB 60
D.N. Misgav 20174, Israel
Tel: +972-4-9951999
[email protected]
Xorcom IP-PBX Software Features Page 7 of 10

Feature Description

Paging (Overhead) Integrate with your existing overhead paging system using the Xorcom
Rapid PA connector.

Privacy Manager If a remote caller ID is blocked against automatic display, the Privacy
Manager prompts the caller to manually enter their phone number,
which is then checked against a blacklist or whitelist. The call will then
be blocked or permitted as appropriate.

PSTN or Digital Failover Augment your VoIP strategy with a failover solution. The administrator
can easily set outbound dial maps that will automatically allow your
E1/T1 PRI or analog lines to take over in the case that your Internet
connection or VoIP provider is down.

Remote Call Pickup Calls can be picked up at a remote location.

Remote Office Support Connect phones located in a remote office to the office PBX as local
extensions.

Remote Phones There is no limit to the amount of Remote Phones you can set up and
no toll charges for extension-to-extension calls, anywhere you have a
high speed Internet Connection, so take your IP phone with you when
you travel.

Remote Linked Servers Easily link two or more offices together enabling extensions to dial
each other as though they were in the next room on the same network
(using 3- or 4-digit extension numbers). All traffic is routed over the
Internet via IAX or/and SIP protocol.

Ring Down Phone

See “Hot Dial"
(a.k.a. Hot Dial)

Ring Groups See “Extension Groups”

Xorcom Ltd.
Misgav Industrial Park, POB 60
D.N. Misgav 20174, Israel
Tel: +972-4-9951999
[email protected]
Xorcom IP-PBX Software Features Page 8 of 10

Feature Description

Roaming Extensions Individuals are given an extension number rather than phones having
an extension. A person logs into the phone in the morning (using a PIN)
and all calls to their extension are then routed through to that phone.
Single sign-in is also available, so that logging into Windows will also
log you into the phone next to the computer.

Route by Caller ID Connect a call to a given extension, call queue, or group of extensions
based on the caller’s phone number.

Skills-Based Routing Minimize customer hold time by sending the caller to the agent that is
properly trained to handle their query. Transfer callers who require
specific handling in a certain area, such as technical support or sales,
directly to those agents. Keep the callers in queue if all agents are busy
and provide choices to go to another group, supervisor or even have
the system call them back.

Speed Dial Numbers Creates a speed dial code so that when any phone on the system dials
this code, the phone number that you have programmed is
automatically dialed.

System Diagnostics Provides the administrator with a snapshot view of vitally important
system status and usage information.

Talk Detection Detects when a person is talking. Useful for detection of answering
machines.

Three-Way Calling Connects three people into a mini conference call.

Time and Date Announces the time and date to the caller.

Time of Day Routing Route incoming calls to a separate auto attendant or call routing rule
during off hours (nights, weekends, holidays).

Transcoding Conversion between the different voice compression methods.

Trunking Connection to PSTN, ITSP or other PBXs via analog or digital lines or via
SIP or IAX2 VoIP communication channels.

Xorcom Ltd.
Misgav Industrial Park, POB 60
D.N. Misgav 20174, Israel
Tel: +972-4-9951999
[email protected]
Xorcom IP-PBX Software Features Page 9 of 10

Feature Description

Unified Messaging Define a single DID number to:

a) Receive a Fax that can be sent to you as a PDF document via email
b) Locate you at the phone number of your choice
c) Leave you a Voicemail message that can be sent to you as a .wav file
to your favorite email client.

In addition, you can have a dedicated Fax DID number and a separate
DID number to receive voice calls to provide the same functionality at
no additional cost.

User Interface Every user is provided a unique Web portal interface to manage
specific functions relative to their call preferences. Find Me/Follow Me,
Unified Messaging, Call Recording, Voicemail .wav files, and personal
call history logs. Supports different languages.

Voicemail Blast Groups Distribute a single voicemail message to multiple extensions by

creating a group of voicemail boxes from any group of extensions on
the phone system.

Voicemail Boxes (Unlimited) Voicemail boxes are automatically set up for a user when an extension
is created. In addition, you can create a voicemail box without
attaching an endpoint to the extension.

Voicemail Bypass The receptionist on the Xorcom IP-PBX can transfer the outside caller
directly to the voicemail box without forcing him to wait while the
extension is rung, saving the outside caller time and frustration.

Voicemail Callback Caller ID information of the person leaving a voicemail is recorded,

allowing the user to choose to call the person back directly from the
voicemail box. This comes in very handy when retrieving messages
from your cell phone as you can return the call and the person you are
calling receives the caller ID of your office extension, and not your cell
phone.

Voicemail Web Access Access voicemail messages through the Web-based user interface,
both from within the office or outside the office.

Xorcom Ltd.
Misgav Industrial Park, POB 60
D.N. Misgav 20174, Israel
Tel: +972-4-9951999
[email protected]
Xorcom IP-PBX Software Features Page 10 of 10

Feature Description

Voicemail to E-mail Sends voicemail messages as .wav files to the email client of your
choosing.

Voicemail Notification via SMS Sends an SMS message to your cell phone to notify you that you have a
new voicemail message in your Xorcom IP-PBX mailbox. Details include
caller ID, length of the message and the time and date that the
message arrived. Note: Requires external SMS server, and
development resources for integration.

Voicemail Call Out Program the voicemail system to Call Out to your cell phone when a
voicemail message is left in your mailbox. Upon answering you can:

 listen to the message

 call back the party that left the message using a few keystrokes

VoIP Compression The bandwidth required for VoIP connections depends on the method
used to transport it. The standard G.711(u) that ships with Xorcom IP-
PBX is sufficient in most installations. This method uses 80 – 100Kbps
per simultaneous phone call. The G.729(a) codec is an industry
standard that supports placement of more calls in limited bandwidth to
utilize IP voice in more cost effective ways. G.729(a) reduces the call to
25-40Kbps. This compression eliminates the need to replace or
upgrade your Internet connection without sacrificing call quality.
G.729(a) compression can be installed for a one time license fee of $15
per the number of simultaneous calls you wish to place. Contact your
sales representative for more details.

Elastix is a trademark of Palosanto Solutions. Asterisk is a registered trademark of Digium, Inc.

Xorcom Ltd.
Misgav Industrial Park, POB 60
D.N. Misgav 20174, Israel
Tel: +972-4-9951999
[email protected]