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    Latasha Updated CV

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    Siddharth Shekher
    Lata Rana is seeking a job to contribute to a progressive organization that provides career growth and meaningful work. She has a B.Com degree from Delhi University and experience in digital marketing, customer service, and process roles. Her skills include self-confidence, a positive attitude, and strong communication abilities.

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    Latasha Updated CV

    Uploaded by

    Siddharth Shekher
    26 views2 pages
    Lata Rana is seeking a job to contribute to a progressive organization that provides career growth and meaningful work. She has a B.Com degree from Delhi University and experience in digital marketing, customer service, and process roles. Her skills include self-confidence, a positive attitude, and strong communication abilities.

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    Lata Rana is seeking a job to contribute to a progressive organization that provides career growth and meaningful work. She has a B.Com degree from Delhi University and experience in digital marketing, customer service, and process roles. Her skills include self-confidence, a positive attitude, and strong communication abilities.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    26 views2 pages

    Latasha Updated CV

    Uploaded by

    Siddharth Shekher
    Lata Rana is seeking a job to contribute to a progressive organization that provides career growth and meaningful work. She has a B.Com degree from Delhi University and experience in digital marketing, customer service, and process roles. Her skills include self-confidence, a positive attitude, and strong communication abilities.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    You are on page 1of 2

    Lata Rana

    G-198, Phase -6, Aya Nagar


    New Delhi - 110047
    Email: [email protected]
    Mobile: +91 7042641501

    Objective
    To contribute to the growth of a progressive organization this can provide high quality of work life
    for its entire member through opportunities of a meaningful career, job satisfaction and
    professional development.

    Education Qualification
    Qualification Board/University Year of Passing
    B. Com Delhi University, Delhi 2018
    10+2 Central Board of Secondary 2015
    Education (CBSE) , Delhi
    10th Central Board of Secondary 2013
    Education (CBSE) , Delhi

    Professional Experience
    Company : Cognizant Technology Solution
    Position :- Senior Process Associate
    Duration :- March 2020 To Till Date
    Role & Responsibilities
     Worked in Google Ad-word and Google business profiles.
     Analyzing campaign performance and formulating optimization strategies.
     Identifying ROI opportunities in client accounts.
     Expert in any on the Search, Display, advertising networks.
     Identifying and executing opportunities for process improvement.
     Knowledge on the tools and technologies for digital marketing campaign optimization.
     Handing client query through emails.
     Experience in adds creation and modification on google ads platform.
     Strong service skill including the ability to make decision based on the best interest of
    the client.
     Understanding client’s requirement and accurately implementing them with quality
    parameter.
     Communicate effectively through chat, email and voice with the client.
     Handling queries, trouble shooting on assigned cases within the service level agreement.

    Page 1 of 2
    Company : IGT Solutions Pvt. Ltd.
    Position : Process Associate
    Duration : Sept 2018 To Nov 2019

    Role & Responsibilities

     Maintain regular communication with customers prior to departure to provide updated


    travel information, including delayed departures and earlier flight availability.
     Handled customer service issues, including unhappy clients, missed flights, overbooked
    hotels, mistakes in the itinerary, and other last-minute problems.
     Educated clients on travel requirements for international destinations, including visas,
    vaccinations, passports, and customs.
     Developed and maintained outstanding relationships with clients and exceeded their
    expectations for customer service while securing their travel arrangements.
     Carefully listened to and assessed clients' needs in order to create a match for their
    vacation plans.
     Demonstrated consistent ability to close sales and achieve high productivity.

    Skills:
     Self Confidence
     Positive Attitude

    Personal Synopsis:

    Father Name : Mr. Anand Singh Rana


    Date of Birth : 28th April 1998
    Gender : Female
    Marital Status : Single
    Nationality : Indian
    Language Known : Hindi, English
    Hobby : Dancing & Traveling

    Declaration:

    I hereby declare that the information are true and correct to the best of my knowledge.

    Thanking You
    Yours Truly
    (Lata Rana)

    Resume of Mamta Mehra Page 2 of 2

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