AFTER SALES SERVICE food & snack

SERVICE MANUAL

“ SNAKKY ”
BASIC TECHNICAL MANUAL
THE CONTENTS OF THIS DOCUMENT ARE INTENDED FOR NECTA’S AFTER SALES PERSONNEL.

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 TABLE OF CONTENTS
1 Layout - Models Page 3/4
2 Electrical systems, connections and configuration Pages 5/6/7/8/9
3 Release - dispensing - storage systems Pages 10
4 Wiring Page 11
5 Power supply Page 12
6 Cooling unit Pages 13
7 Cabinet Page 14
8 Door Page 15
9 Wiring diagrams Page 16/17/18
10 Trouble-shooting Pages 19/20
11 HACCP directive (Use instructions) Page 21
12 Periodical cleaning and hygiene Pages 22/23

NOTE
The above systems and functional units are specific to this machine.
All functional units installed but not listed in this document, are also used in other machines in the same range; therefore they
will be described in a separate manual for machines belonging to the same range, where all base functional units will be
described more in detail.

Snakky: View of user interface

6
Reference Description
1 Door opening frame

8 2 Advertising spaces
3 Provision for bill accepters
4 Machine status information display
5 Provision for key-type payment
4 systems
6 Coin slot
7 Key lock

8 Selection keypad
2
9 Glass door
10 Coin return compartment
11 Product dispensing compartment

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 1 – LAYOUT - MODELS

DESCRIPTION VARIABLES

TRAYS Up to 6 max
HEIGHT 0F TRAYS 96 mm min and up to 219 mm max
PARTITIONS PER TRAY 2 triple - 3 double - 6 single
PRICES PER TRAY One for each selection
TIME BANDS Available for configuration
PAYMENT SYSTEMS Serial – EXE- as standard feature
MDB – BDV – with additional board
VEND SYSTEMS With single and double spiral
DIMENSIONS H 1700 x L 700 x D 800
WEIGHT -----
OVERALL DIMENSION H 1700 x L 700 x D 1252
LAMP 1 x 36 W (Neon)
ABSORBED POWER 450 W

Layout Italy - Version 6-30R / I Q

Meaning: Snakky with 6 trays for a total of 30 selections

Refrigerated version R (a non refrigerated version is also available)
Country: Italy I
Approved by IMQ Q (if the letter Q is not present it means that such version is not approved by IMQ, or that it is awaiting
approval

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Examples of different tray configurations with indication of their position
The examples shown below correspond to real layouts (indicated on the side); in any case there are many
configurations options with simple and quick change operations (see specific paragraph)

Snakky 6-27R/F Snakky 6-30R/I

Snakky 6-32R/F Snakky 6-33R/E

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 2 - Electrical systems - Connections - Configurations
The machine is designed to operate under a single-phase voltage of 230 V AC (+5-10V)
It is protected with two T 6,3 fuses on both phases.
A safety transformer supplies power to very-low voltage components (24 V), while the cooling unit and the lamps
are powered with the mains voltage.
With regard to the transformer:
The primary winding is protected with a T 800 mA fuse
The secondary winding 25 V is protected with the following fuses:
T 1 A – T 1A
The slide-out compartment is fitted with a safety switch. (10)
The switch is located on the front panel of the power supply unit, and when opening the compartment it
disconnects the power from all parts that can be accessed for normal maintenance and cleaning operations.
The only parts that stay energised are those protected by suitable covers carrying a plate with the warning
"Disconnect power before removing the cover”; to clear the voltage the power the power supply cable must be
disconnected from power outlet.

The power cable can be supplied as standard feature and chosen among
the following types:
HO5 RN – F copper with a 3 x 1.5 mm2 section
HO5 V V – F ,, ,, ,, ,,
HO7 RN – F ,, ,, ,, ,,
Fitted with a fixed SCHUKO plug.
NOTE: For UK there is a specific plug conforming to the standards in
force, which is adopted for that specific market.
In the event of replacement cables of exactly the same
characteristics must be used.
Since the “Snakky” vending machine is approved by an electrical
safety certification institute (IMQ), replacements with non-original
components are not permitted.
Otherwise the electrical safety certificate and the warranty will be Detail of Power supply compartment
void.

A neon lamp is located vertically on the

right-hand side inside the cabinet; the
starter is fitted inside the lamp holder.
The ballast is located inside the power
supply compartment.
The CPU board controls also the 24 V
actuations by means of TRIACs and
Darlington switches, while the lamp and
the cooling unit are controlled by a relay
card located inside the power supply
compartment.
Some versions are provided with
monitoring of the selected product fall
into the dispensing compartment by
means of a card with
receiver/transmitter diodes (infrared).
If the barrier is not interrupted it means
that a product is finished or jammed
and the system will further attempt
releasing the product with small
rotations; if also this fails the selection
is disabled and the customer is entitled
to a new selection.
ACTUATION BOARD AND CONNECTIONS

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 2.1 - ELECTRONIC BOARDS CONNECTIONS
ELECTRICAL AND BOARD CONNECTIONS:

LCD display
Board

SP push-button card

NTC Probe
Cooling unit
control

Payment
system
connections

Bord SUC

J2: to the
ratiomotors

Electric power
supply

RS232 port
Printer
PC - Programmer
Lamp
control

Transmitter
photodiode
card

Phototransistor
card Cooling unit
Receiver control

Grid: 230 V - 50 Hz

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CPU BOARD( SUC)
The CPU board is housed inside the
CPU BOARD LAYOUT payment system compartment, on
the sliding door, and includes all low-
voltage (24 V DC) actuations, it
controls the display, the push-button
card, the photodiode barrier, the
payment system and the NTC probe
that monitors that cooling unit
temperature. The software is written
in a Flash EPROM that, by means of
a special program, can be rewritten
and updated without replacing.
It is powered from the power supply
unit through connection J15 (ref. 2)
The photodiode barrier is supplied as
standard feature in some versions,
or as an after-sales kit.

COLOURED LED FUNCTIONS

GREEN LED
blinking during the normal
operation
YELLOW LED
It glows when 5 V DC is present in the
board
RED LED
it glows when the software is reset
(program malfunction)

Minidip functions 1-4 (19)

Coin mechanism setting 2-3
By default set to OFF

Minidips 1-8 (16)

Default configuration setting fixed to
OFF
Both will be eliminated in the near
future, thus since now the
configuration is only via software
setting.

Ref. N° Ref.
COMPONENT DESCRIPTION N°
COMPONENT DESCRIPTION
1 Coin mechanism power supply connector 11 Validator connector
2 Board power supply connector 12 NTC sensor connector
3 GREEN LED 13 LCD display connector
4 YELLOW LED 14 RED LED
5 Connector not used 15 Configuration minidips SW2 (will be
6 Spiral ratiomotor control connector 16 Selection push-button panel connector
7 Input/output connector 17 Expansion board connector for MFB
8 Connector not used 18 Coin mechanism setting minidips
9 Programmer device connector 19 Expansion board connector for BDV / EXE
10 Photodiode barrier connector 20 Validator connector

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 Detail of spiral
control ratiomotor

CONNECTOR

To connector
J2 - SUC
board

TRAY CONNECTION WIRING DIAGRAM

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Description of codes used in the wiring diagrams

Code
Description

CF Ratiomotor noise suppressor condenser

CM0-9 Spiral control ratiomotor cam
D Diode
EX Connector for coin mechanism with Executive protocol
FA Grid noise suppressor
FD Transmitter photodiode card
FT Receiver photo-transistor card
IP Sliding panel switch
LCD LCD display card
M1-6 Spiral control ratiomotors
MDB Connector for coin mechanism with MDB protocol
MUR Cooler unit
MVT Electric fan
NTC NTC probe for refrigerated box internal temperature monitoring and control
RS 232 Serial port for PC, printer and programmer connection
RT Neon lamp ballast
SOR Cooling unit control relay card
SP Selection push-button card
ST Neon lamp starter
SUC Central processing unit board
TR Power supply transformer
TX Delayed fuse

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 3 - VENDING AND LOADING SYSTEMS
“Snakky” is a vending machine belonging to the S & F
range, with product dispensing by means of the rotation
of spirals.
During their rotation the spirals push the product loaded
onto the tray forward.
The tray is modular, and by simply moving the partitions
and the motors one, two or three position trays can be
used to dispense any products. Different pitch spirals are
available to be able to load 20 to 76 mm wide products.
In addition the spirals can have right and left pitch, to be
used in the case of two spirals in the same partition.
The rear position motor is fitted with a minidip, permitting
the inversion of the direction of rotation.

1 - Adjustable tray motor

2 - Minidips controlling the
direction of rotation
3 - Limit micro-switch
4 - Three-pole connector

Example of tray configuration with three partitions; a

single one, a double one and a triple one.

Availability of spiral pitches and direction

of rotation
Useful pitch:
20, 30, 42, 50, 60, 76 right rotation

30, 42, 50, 60 left rotation

The tray is held into position by a stop

located on the guides; to slide out the tray
it need to be lifted slightly and then pulled
to the second safety stop. To extract it
completely it needs to be lifted further and
then removed (after disconnecting the
connector located on the right side).

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 4 - WIRING

The Snakky is certified by IMQ, therefore the

wiring is complying with the standards and
Wiring for regulations in accordance with current EC
trays
directives.
They are completely sheathed and double
- Door insulated.
wiring The door can be completely removed, as all
cables can be disconnected by means of
connectors all starting from the power supply
unit (FIG. 1).
All main connections for the different function
start from the power supply unit (FIG. 2).
All connections for the vending machine control
start from the CPU board: push-buttons,
payment systems, ratiomotors, heating elements,
display (FIG. 3).

TR The 230 V 50 Hz grid power supply is

transformed by means of 24 V AC transformer
TR, then sent to the machine board that rectifies
it to DC and sends it to the users through the
actuations.
A relay card for the 230 V AC actuations is
located in the power supply box, with the
FIG. 1
function of controlling the cooling unit.

Positioning of machine board and relevant

cables on the central sliding partition

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 5 – POWER SUPPLY
The power supply unit is totally enclosed in a
galvanised metal box.
It is composed of a safety transformer, supplying
power to all low-voltage functions.
The input from the mains is protected with a main
switch and two fuses on both phases.
It is also fitted with a noise suppressor.
The CPU boards controls also a relay card for the 230 V
50 Hz actuations.
Lamps, cooling unit and electric fans.
The same box houses the ballasts for the neon lamps
and all main fuses, easily accessible from the outside
with the door open.

Grid input

Lamp ballast
Connector and fuse
assembly

Grid noise Safety key

Relay card suppressor
Transformer

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 6 – COOLING UNIT AND INTERNAL VENTILATION

The internal temperature control is by means of an NTC type electronic probe fitted with an internal 2267-ohm
resistance (± 7 ohm) at a temperature of 3° C.
As the internal temperature decreases the resistance is increased progressively as indicated in the following table.
This variation allows the software to control the internal temperature with extreme accuracy.

Ref. box int. Value in ohm Allowed tolerance

temperature
30° 733 +/-7 ohm
15° 1348 ,,
3° 2267 ,,
The cooling unit is controlled by the relay
0° 2612 ,, card located inside the power supply box
and powered at the grid voltage (SOR
CARD).
When the machine is started, the software
cables reads the value (in Ohm) from the NTC
probe and, according to the temperature
evaporator setting, sends a signal to the relay card
fan that activates or deactivates the cooling
unit operation.
The cooling unit is very compact and of
the slide-in type; in any case it is designed
probe to be extracted easily and quickly.
To access the cooling unit, the last tray
must be extracted, then the anti-theft
grille and the dispensing compartment
must be removed.
At this point the complete cooling unit can
be extracted.
evaporator
compressor List of components:
Electric fan
1 - COMPRESSOR
2 - CONDENSER
3 - CONDENSER FAN
4 - EVAPORATOR
5 - EVAPORATOR FAN
6 - PROBE
7 - CABLES

The software includes the option of setting

time bands for switching on or for safety
temperatures: see details in the
programming manual.

NB. A cooling unit is a real SLIDE-IN type

condenser when it is designed as a complete single
piece unit (e.g. the unit installed on the
StarFood); for the Snakky it is more of a
partial slide-in type, as although it can be
removed completely it is not designed as a
single piece functional unit.
Exploded view of cooling unit

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 7 – CABINET

The cabinet is made of pre-varnished sheet-metal,

assembled with rivets and various reinforcements; pre-
formed polystyrene foam insulation panels are placed
between the external pre-varnished sheet-metal part and
the internal refrigerated box part.
The advantage of this solution, compared to the injected
polyurethane foam insulation, is mainly form an
environmental point of view, as in the event of future
scrapping of the machine, the cabinet can be disassembled
completely without any complications (almost impossible in
the case of cabinet injected with foam).
The base is made with varnished and welded sheet-metal,
the feet are adjustable for perfect levelling, and after
removing the lower grille; a trans-pallet can be used to
move the machine.
As optional feature, supports are provided to be placed
under the base, making it possible to position the machine
alongside 1830 mm high vending machines.
As standard feature the Snakky is 1700 mm high.

BASE
SUPPORT

Perspective view with support and frame, for installation in a bank of 1830 mm high vending
machines.

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 8 – DOOR
The Snakky is provided with two opening systems: main door and
side sliding compartment.
The main door, for loading products, is of the glass front with
double glazing.
The handle for opening is part of the perimeter profile of the
Slide-out electrical frame, and locking is by means of a single lock located inside the
compartment sliding compartment on the right.
A sliding compartment is located on the side, with the user
interface integrated on its front panel; the CPU board and the
payment system compartment are fitted inside on the central wall.
The following are fitted on the front panel: the main display, the
coin slot and the coin return button, the selection keypad and the
lock, that as well as ensuring a three-point lock it keeps the glass
door closed.
The sliding compartment is protected by a safety switch that
disconnects the 230 V AC power, leaving anyway the option of
Glass door operating in programming mode by inserting the special key in the
safety switch slot.

Exploded view of the user

interface panel with keypad,
display, coin slot and coin return
compartment.

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 9 – WIRING DIAGRAMS

POWER SUPPLY AND LIGHTING DIAGRAM

3 4
1

5 6 7

1-2 - power supply to EXE coin

mechanisms

3-4 connector J14 - 24 V DC power

supply card

5-6-7 - in/out connector J3 to board

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Wiring diagram of tray ratiomotor controls

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Wiring diagram of CPU board connection

See page 6 for

connections

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 10 – TROUBLESHOOTING
Problem
(and/or indication on the
Possible cause Solution
display)
The display indicates If the compressor runs for 24 hours Normally two to four hours are required to
the message: consecutively without the cabinet reaching reach the operating temperature (according to
“Compressor” the temperature set via the SW, the machine the load). A longer time means that there is a
is locked and the selection disabled. malfunction: check for any small leaks in the
The following could be the cause: refrigerating gas circuit; if necessary repair the
Lack of gas in the refrigerating circuit. leak and charge with the correct dose of gas.
Failure to the evaporator’s electric fan. Check that the electric fans work correctly.
Failure to the condenser’s electric fan or PTC Check for the correct cooling airflow inside the
triggered. refrigerated box. In the case of failure to
Clogged rear and/or side grille components, replace with original parts.
Failed probe (in this case the message “probe
failure” will be displayed)
The display indicates If the CPU for more than 30 seconds does Replace the coin mechanism with one that is
the message not receive communication impulses from an certain to work and check the communication.
“Coin mechanism” Executive serial coin mechanism, or 75 Check connections.
seconds from a BDV serial coin mechanism, Check the CPU board, and if necessary replace
or if it receives an impulse for longer than 2 with that is certain to work.
seconds, the machine locks and the Check that the 24 V DC power supply fuse is
selections are disabled. intact.
One or more areas of the RAM contain wrong Initialise the CPU again.
The display indicates data, which could change the operating After initialising, all data settings will go back to
the message default values. the default settings; restore the customised
The machine will continue working, but some data using the programmer or a PC.
“RAM data”
parameters could have been changed, with If, in spite of initialising, the malfunction
consequences to the general functioning - persists, replace the CPU board with an already
the RAM needs to be initialised as soon as tested one that is certain to work. It the
possible to recover data from the EPROM. malfunction persists, replace the cables or
check the suitability of connections.
The machine was designed to comply with the
EMC directive, but if located in an environment
subject to high interference immunity problems
could arise, therefore in the event of such
interference persisting the vending machine
should be moved to a different location.
The display indicates The temperature control probe in the Check the internal resistance in the NTC probe
the message refrigerated box is of the NTC type, with the using a digital multimeter: A resistance of 730
“Probe” internal resistance that changes as the ohm corresponds to a temperature of 30° C.
temperature changes. A resistance of 2612 ohm corresponds to a
If the probe is interrupted, the machine locks temperature of 0° C (melting ice).
after 5 minutes from the failure and the Replace the probe with an original one; before
selections are disabled (THE DISPLAY WILL installing the new one check that the internal
INDICATE THE TEMPERATURE – 5 ° C) resistance corresponds to the above
If there is a short-circuit in the probe, the parameters.
machine locks after 60 minutes and the Reset the failures by accessing the special
selections are disabled (THE DISPLAY WILL function
INDICATE THE TEMPERATURE +32° C)
NB: AFTER THE SENSOR FAILURE HAS BEEN
DISPLAYED FOR TWO HOURS, A
COMPRESSOR FAILURE WILL ALSO BE
INDICATED.

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 Problem
(and/or indication on the
Possible cause Solution
display)
The display indicates At machine start, an automatic test routine Check that there are no interferences to the
the message checks the presence of trays and their motor rotation.
“Motor failure n. XY” number, therefore a motor failure is not Check that the motor is efficiently running.
indicated, as they are not activated. When a Check that the microswitch is efficiently
selection is made a microswitch is activated, working.
which must close at the end of the cycle; Check that in fact there is not a time-out.
should this function not occur the motor If the motor does not pick up at all, check the
locks or continues running because of an electrical connection ensuring that a 24 V DC
actuation card failure. reaches the motors.
In this case a time-out is triggered to stop If all checks are OK replace the card, as the
the motor, placing it out of service. actuation or the software may be
malfunctioning.
The display indicates This information can be displayed in the The software automatically tries to make the
the message version fitted with infrared sensors. And it product drop with small movements, and if this
“product finished” means that the barrier was not interrupted fails the selection is blocked. In this case the
during a selection due to two possible failure must be reset after correcting the
causes: 1) end of product, 2) jammed problem.
product The software allows a new selection to be
made and the customer does not lose his
credit.

The display indicates a At machine start, an automatic test routine Check that the cables are correctly connected.
number of trays not checks the presence of trays and their Check that the cables are efficient.
corresponding to the number, therefore if a tray is not indicated it
is because it is not electrically detected.
real situation

The machine does not The vending machine is protected against Check that the fuses are intact and if necessary
start and the display is short-circuits with two line fuses (one on replace. First identify the cause of the blown
off each phase), fuses.
with fuses on the secondary winding and on Check the power supply cable.
CPU board power supply (see wiring The transformer’s functioning.
diagram).
The refrigerated box The cooling unit is not positioned correctly The back of the vending machine can be
does not cool down and the condenser cooling air does not have positioned right against the wall, but not in a
and the operating sufficient space for adequate circulation. bank of machines, except when the right side is
The machine is installed in a bank of kept free.
temperature is not
machines without a sufficient distance from Check for small leaks using a special instrument
reached in spite of
the wall. and detecting foam.
being correctly set The amount of refrigerant is not sufficient Restore the charge after eliminating the leak.
(After some time the display indicates the
message “probe failure” or “unit failure”, or
both)
The internal lamps do Switching on and off of the lamps can be Check the functioning of the neon lamp, starter
not light programmed; therefore check that such and ballast
option was not included in the programming. Check the functioning of the relay card
Probable failure to the starter / ballast (SOR) that controls the 230 V AC power supply
Check in the special software program that the
time band setting is correct.
The display indicates The CPU and payment system compartment Check that microswitches are activated
the message: door closure is monitored by a microswitch correctly, check that cables are not damaged or
“programming” that in the event of actuation with the door disconnected.
open indicates Replace the microswitches and/or the cables
“Programming”
and does not allow the correct function if the
warning is with the door closed. Check the
microswitch.

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 11 – HACCP DIRECTIVE

HACCP DIRECTIVE (EEC 93/43 and 96/3)

Outline and instructions for use
Notes: What is indicated by the EC Directive

Directives EEC 93/43 and 96/3 concern the hygiene of food products and are based on the HACCP (Hazard
Analysis Critical Control Point).
The purpose of this directive is to safeguard the consumer health, suggesting a series of actions to be taken by the
vending company, aimed at checking, identifying and correcting any critical aspects in the foodstuff chain, from the
purchase of products and machines to the dispensing of the product.
The HACCP is a system used to analyse any potential risks in the manufacturing and distribution cycle of food
product and to identify critical points where such risks can occur; the system also highlights the actions to be
undertaken and the decisions to be made with regard to such critical points, as well as the implementation of
checking and monitoring procedures.

Therefore, each vending company must develop a Company Hygiene Self-control Manual according to the
provisions of the directive - and if necessary use the information and recommendations formulated by some
associations in the sector. The manual must contain a programming and checking schedule for the hygiene
condition of each vending machine, and when a new machine is added this must be updated immediately.

Important notes:
For a correct use of the machine, the directives must be fully applied. The operator is responsible for correct
operations on a vending machine

HACCP Directives (EEC 93/43 and 96/3)

Guidelines for correct application

Ensure hygiene control with a special manual for correct hygiene practices.
After cleaning, do not touch the surface of any elements that may come into contact with food.
Wash your hands thoroughly, preferably using disinfectant, before starting any hygiene operations
Use disposable sterile gloves
Always use a clean cloth to wipe dry.
Keep the work area tidy.
Check that the product packages are intact and not damaged.
Use products within the recommended time period (see expiry date on the package).
Always use products from the warehouse according to the principle of “first-in first-out”.
Consumables must be kept and transported separate from the cleaning and hygiene products.
Drums and sectors must be cleaned regularly (see operating instructions).
Do not fill internal zones of the machine with products to be loaded in a second occasion.
The products that need to be kept at a refrigerated temperature must be transported to the location of the
machine in containers that maintain the products at the ideal temperature or in containers that do not allow
excessive temperature difference.
CLEANING THE MACHINE
Carefully observe the following cleaning instructions! Considering that:
The Snakky normally dispenses products with a long shelf life, but it can be enabled to dispense short shelf life
products; in this case cleaning must be more frequent and stricter.
In the following instructions, only the cleaning and hygiene operations for the FIRST case are described.

Clean the machine, preferably at the end of the day or in the morning before the machine is used, and before
loading the products to be sold.
Fill in the checklist log for cleaning operations.
When the display indicates an error message immediately check the trouble-shooting sheet.
Use only recommended cleaning products approved for foodstuff, preferably liquid; do not use powder and
abrasive products that could scratch plastic surfaces.

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 12 – PERIODIC CLEANING AND HYGIENE

DAILY CLEANING AND HYGIENE

(Expected time 3 min)

Open the door and disconnect the machine

form the power supply (FIG 1).
Clean the outside and inside of the glass front
with suitable detergent.
Clean the inside of the trays with a cloth
dampened with chlorine-based detergents.
Wipe the dispensing compartment and the
flap door with a clean cloth
(before loading the products in the morning)
(FIG 2)
Dust all of the inside of the refrigerated box,
especially the base.
Enter the operation in the HACCP log.

FIG.1

WEEKLY CLEANING AND HYGIENE

(Expected time 6 min.)

In addition to the daily

cleaning operations:
Brush the rear and side
ventilation grilles of the cooling
unit, using if necessary a
vacuum cleaner to remove the
dust.
Remove the trays and clean
the inside of the refrigerated
FIG. 1 box; check for the presence of
insects.

FIG. 2

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ANNUAL CLEANING AND HYGIENE
Expected time 20 min. (excluding the pull-down time)

Open the door and disconnect the machine

form the power supply (FIG.1
Remove all trays, placing them in a clean area
proceeding as indicated in FIG. 2

Clean the inside of the refrigerated box with a

damp cloth soaked in chlorine-based
detergents.
Completely remove the cooling unit
(FIG . 3) thoroughly clean the internal base
and make hygienic.
Remove all the dust from the fans and cooling
unit condenser (FIG. 4 ).
Clean and make hygienic the condensation tray
FIG. 1
(FIG. 4)
Reinstall the cooling unit
Reinsert into the operating position.
Clean the external parts, especially the coin-
return compartment and the push-buttons.
Reassemble all trays after cleaning the internal
product loading parts.
Thoroughly clean the inside of the dispensing
compartment.
Start the machine and bring the internal
temperature to operating value.
Load all vending products.

FIG 2

FIG. 3
FIG. 4

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