TR8769616468
TR8769616468
TR8769616468
Please Note: It is mandatory to follow the travel guidelines of your source and destination state for travel. View Guidelines:
https://bit.ly/redbus-guidelines
1. redBus* is an online ticketing platform. It does not operate bus 3. Passengers are required to furnish the following at the time of boarding
services of its own. In order to provide a comprehensive choice of the bus:
bus operators, departure times and prices to customers, it has tied (1) A copy of the ticket (A print out of the ticket or the print out of the ticket
bus operators, departure times and prices to customers, it has tied (1) A copy of the ticket (A print out of the ticket or the print out of the ticket
up with many bus operators. redBus's advice to customers is to e-mail).
choose bus operators they are aware of and whose service they (2) A valid identity proof
are comfortable with. Failing to do so, they may not be allowed to board the bus.
redBus responsibilities include: 4. Change of bus: In case the bus operator changes the type of bus due to
(1) Issuing a valid ticket (a ticket that will be accepted by the some reason, redBus will refund the differential amount to the customer
bus operator) for its network of bus operators upon being intimated by the customers in 24 hours of the journey.
(2) Providing refund and support in the event of cancellation
(3) Providing customer support and information in case of any 5. Amenities for this bus as shown on redBus have been configured and
delays / inconvenience provided by the bus provider (bus operator). These amenities will be
provided unless there are some exceptions on certain days. Please note
redBus responsibilities do not include: that redBus provides this information in good faith to help passengers to
(1) The bus operator's bus not departing / reaching on time. make an informed decision. The liability of the amenity not being made
(2) The bus operator's employees being rude. available lies with the operator and not with redBus.
(3) The bus operator's bus seats etc not being up to the
customer's expectation. 6. In case a booking confirmation e-mail and sms gets delayed or fails
(4) The bus operator canceling the trip due to unavoidable because of technical reasons or as a result of incorrect e-mail ID / phone
reasons. number provided by the user etc, a ticket will be considered 'booked' as
(5) The baggage of the customer getting lost / stolen / long as the ticket shows up on the confirmation page of www.redBus.in
damaged. 7. The GST on fare, if any, is charged by the Bus Operator. The tax invoice for
(6) The bus operator changing a customer's seat at the last the same would be separately issued by the Bus Operator.
minute to accommodate a lady / child.
(7) The customer waiting at the wrong boarding point (please 8. Grievances and claims related to the bus journey should be reported to
call the bus operator to find out the exact boarding point if you redBus support team within 10 days of your travel date.
are not a regular traveler on that particular bus).
(8) The bus operator changing the boarding point and/or using 9. Please note the following regarding the luggage policy for your journey:
a pick-up vehicle at the boarding point to take customers to the (1) Each passenger is allowed to carry one bag of upto 10 kgs and one
bus departure point. personal item such as a laptop bag, handbag, or briefcase of upto 5 kgs.
(2) Passengers should not carry any goods like weapons, inflammable,
2. The departure time mentioned on the ticket are only tentative firearms, ammunition, drugs, liquor, smuggled goods etc and any other
timings. However the bus will not leave the source before the time articles that are prohibited under law.
that is mentioned on the ticket. (3) Bus Operator reserves the right to deny boarding or charge additional
amount in case passenger is travelling with extra luggage than what is
mentioned above.
10. Partial Cancellation is allowed for this ticket. Charges for complete ticket
cancellation are mentioned below.
Cancellation time Cancellation charges
Till 03:00 AMon 12th Jul Rs. 162.3
Between 03:00 AMon 12th Jul - 06:00 AMon 12th Jul Rs. 811.5
11. Cancellation of this ticket is NOT allowed after bus departure time.