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SOP - IT Network Issue Procedure

This standard operational procedure outlines the steps taken by the IT department to address internet network issues. The procedure involves: 1) Receiving reports of issues from users or departments; 2) Confirming the issue and checking other users; 3) Checking the main server connection and both internet service providers to determine if it is a widespread disruption or network issue; 4) Asking the technical support team to assist in checking for issues; 5) Informing users when the issue has been resolved after the technical support team provides a ticket; and 6) Confirming the issue has been fully resolved.

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153 views1 page

SOP - IT Network Issue Procedure

This standard operational procedure outlines the steps taken by the IT department to address internet network issues. The procedure involves: 1) Receiving reports of issues from users or departments; 2) Confirming the issue and checking other users; 3) Checking the main server connection and both internet service providers to determine if it is a widespread disruption or network issue; 4) Asking the technical support team to assist in checking for issues; 5) Informing users when the issue has been resolved after the technical support team provides a ticket; and 6) Confirming the issue has been fully resolved.

Uploaded by

musyafak musyafak
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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STANDARD OPERATIONAL PROCEDURE IT INTERNET NETWORK ISSUE PROCEDURE PII SOP/IT/01

Version: 00

Major step Key points Responsible Method

1 Received Report of Issue 01. Received Issue from any User or Department related Network Connection PII IT Email/Ticket
Menerima Laporan Issue
Menerima Laporan adanya gangguan dengan Koneksi Jaringan Internet

01. Check into User or Department that reported to make confirmation about the issue PII IT Direct check/Email
Mengecek di user atau Deparment yang melaporkan issue untuk mengkonfirmasi issue
Check into User or Deparment to confirm issue
2 Check ke User atau Department yang melaporkan 02. Check connection into other User and Deparment PII IT Direct check
Mengecek Koneksi dari user lain apakah mengalami hal yang sama atau tidak

3
Mass Disruption Checking Network 01. Check Main Connection in the Server PII IT Direct Check/Email
Connection Mengecek Koneksi Utama di server
Mengecek Koneksi 02. Check connection from both ISP is that MASS DISRUPTION or NETWORK ISSUE PII IT Direct Check/Email
Mengecek Koneksi dari Kedua ISP ( Gmedia & Telkom ) Jjika ditemukan GANGGUAN MASSAL Pada
Maka kita harus menunggu hiingga gangguan massal tersebut telesai ( 3.A )

Network issues

01. asking MAS-TS to support network checking PII IT Direct Check/Email


Waiting for ISP fix this Ask MAS-TS for checking Meminta MAS-TS untuk mengecek issue
Menunggu ISP membetulkan masalah ini 4 Meminta MAS-TS untuk checking
02. MAS-TS give ticket about issue and will inform after resolve PII IT Direct Check/Email
MAS-TS memberi ticket handling issue dan akan diberi tahu jika issue diatasi

01. MAS-TS give information issue has been sorted PII IT Direct Check/Email
5
MAS-TS memberi tahu bahwa issue telah selesai melalui ticket
Inform Issue sorted
Mengirim informasi kepada user masalah teratasi
02. inform to USER / Deparment that issue has been Resolved PII IT Direct Check/Email
memberi tahukan kepada user bahwa issue telah teratasi

PII IT Direct Check/Email


01. issue has been sorted
6 Issue Solved masalah teratasi
Masalah telah selesai

Prepare By Approved By Approval Date Establish Date


Major Step

Key Points

February 25, 2022 February 25, 2022


Assitant IT Finance Manager

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