Essam Hasan: Executive Leader: IT Management - Infrastructure Management - Operations Management

ESSAM HASAN
Jordanian National
050 2212300 [email protected]
Executive Leader: IT Management | Infrastructure Management | Operations Management

An accomplished IT leader with over two decades of robust experience in infrastructure and operation management, setting-up and
managing mission-critical IT services setup, and IT operations and data center management. Hands on experience in driving IT
strategies and execution of special projects, upgrading infrastructure of technology system and collaboration technology to enhance
communication aspects. Precise in leading corporate technology initiatives; multidisciplinary approach with multi-task in a
demanding environment
 Proven ability in communicating solution strategy and product offerings with the clients, key decision makers and
stakeholders for providing strategic inputs and IT vision for implementing new technologies.
 Hands on experience in implementing IT strategies to move applications/infrastructure, formulating vision, improving
vision/culture, innovation and change management.
 Well versed in Avaya Telecommunication Infrastructure, Zoom Technologies and Microsoft Teams.
 Well proficient in Passive Infrastructure Enterprise level network design.
 Demonstrated success in delivering total cost of ownership and experienced in implementing pragmatic IT infrastructure
support solutions and plans designed for maximum return at lowest possible cost.
 Skilled in managing large scale delivery assignments for various platform technologies coupled with established credibility in
providing domain support for managing operations round the clock while establishing command center and IT operation.
Seeking a senior role in IT Infrastructure and Operations Management functions with a progressive organization to contribute
accrued skills and expertise towards achievement of unparalleled and sustainable business excellence.
KEY CAREER HIGHLIGHTS
 Expert in deploying and managing distance learning technologies ({Zoom,Team,Avaya,Webex){design and infrastructure.
 Managed Smart Classroom Project from design phase to deployment and management.
 Significant record of accomplishment in reorganizing operations, managing core infrastructure including Datacenter Design,
Enterprise Level Network Design, Enterprise Level Telecommunication Infrastructure, Zoom Technologies Infrastructure and
Designing Call Center.
 Consistently maintained knowledge, project needs and progress on different projects in the IOS Section by effectively
communicating with management and senior stake holders.
 Built and maintained technical capacity and capabilities of Infrastructure Team Members by professional level training,
hands on experience and workshops.
 Developed a well-proven method of deploying services using workshops, proof of concepts, and test phase approach.
 Worked with University Management and Sharjah Public Work to provide Technical and Project Management for the
following projects:
o One of the teams which participated in Datacenter and Network Design, Deployment at Alqasimia University-
o Sheikh Sultan for Gulf Studies –Network Design.
o Sharjah University Hospital- Full Passive and Network Design including Datacenter.
o Sharjah Dental Hospital - Full Passive and Network Design including Datacenter.
o Wireless Project over 5000 AP deployment- Full Design and Implementation.
o Full University of Sharjah Network Passive Infrastructure Upgrade and consolidation over 400 IDF across Campus
and Branches.
SKILLS
 Project Management, Infrastructure Solution, Strategic Technology Planning, System Administration;
 ITIL implementation, Service Desk Management Systems (BMC Service Desk Express);
 Technology Operations, Process Improvement, IT Risk Management, Delivery Management;
 Strategic Transformation, Training & Mentoring, Business Continuity, Benefit Analysis, Resource Optimization;
 Well Experiences in Avaya Technologies Deployment and Management.
 Experiences in managing and integrating ASCOM Systems to Avaya Infrastructure.
 Zoom and Teams Technologies professional deployment, management and integration into educational concepts of
classrooms and remote business needs.
 Experienced in designing, implementing and managing Call Centers and Messaging Systems.
 Professional Level Design and Implementation in Passive Infrastructure
ESSAM HASAN
Jordanian National
PROFESSIONAL EXPERIENCE
University of Sharjah, Sharjah, UAE Sept 2015 – Present

Telecommunication Unit Team Leader | Sept 2015 – Present
Highlights
Spearheaded Telecommunication units in the Information Technology Center, that includes Passive Team and
Telecommunication.
Led IT Infrastructure for over 65 Administrative building, 600 Residential units for faculty and 20 students’ dorms along with
remote sites Kalba, Al Dhid, Khorfakkan and Sharjah Co-Location, ensuring smooth running of operations with zero or
minimum downtime.
Provided, maintained, and secured Telecommunication and Collaborative Services for the UOS Community members, including
Telecommunication, Zoom, Teams, Call Centers and Avaya Technology Services.
Presented latest technology and explored different technologies to help with business cause by organizing information session
with different IT vendors.
Designed, implemented, administered and maintained the information technology infrastructure that includes passive,
network, telecom and datacenter.

Key Responsibilities
Managing an enterprise level telecommunication setup which includes:
Installation, configuration and maintenance for AVAYA telephone system two AVAYA Aura Communication Servers CM8.1,
System Manger, Session Manger, SBC, AAM, AAWG, AMM, AADS and SIP trunk from Etisalat.
Maintain a High Level Disaster Recovery System consisting of Avaya Enterprise survivable server, Local. Survivable Processor
that control failover in case of main PBX failure in main campus and remote branches.
Installation, configuration and maintenance of Avaya Media Gateways across main campus and four branches for University of
Sharjah to ensure high availability and productivity.
Maintain high level of efficiency for Telecommunication Services for 8 locations of G650 cabinets ( 27 port network), Media
gateways G350, G450 G430 Telephone around 5000 telephone extension(Digital and Analog IP Phone H323 and SIP).and
Provide IP Telephone Services more than 1800 IP Phones across the main campus in University of Sharjah. Sip Application
that will allow the users to use their extension from their smart phones from any place and outside country.
Maintain and mange ASCOM Wireless Phone System for over 200 users.
Integration between deferent venders to provide extra telecommunication services. Like Zoom and Avaya XT7000 and XT 5000
endpoints. Cisco endpoint and Avaya conference system.
Manage and maintain Call billing system, which provides statistical and financial information for Telecommunication Services
usage.
Provide Business Services such as planning, designing and implementing Call Centers for University of Sharjah.
Manage and Implement Video Conferencing Solution for the university academic and business needs. The setup involves
integration of XT7000, XT5000 Codec with Zoom.
planning, management and coordination Installation of voice and network equipment and accessories.
Provide Support for University of Sharjah Main Data Center and DR data Center in term of server, networking and Passive
Requirements.
Plan and Organize the VLAN Requirements for voice and data.
Senior Telecommunication Administrator | Aug 2004 – Sept 2015
Highlights
Program phone sets (digital, IP and analog)
Perform Moves, Additions, Changes (MACs)
Program requested feature changes
Provide voicemail support
Program mailbox
Complete password resets
Add or delete user mailboxes
Provide break/fix services on telephones
Troubleshoot and resolve phone-/data-cabling issues
Knowledge of station cabling and jacks
Assist in identification and resolution of other vendor line/circuit problems
Troubleshoot issues related to lines/trunks
ESSAM HASAN
Jordanian National
Managing Call Center Features and Operation.

Managing Avaya Conferencing System.
Coordinate and act as focal point for problem resolution involving service provider.

CERTIFICATIONS AND TRAININGS

Certified IT Disaster Management. Avaya Aurora Session and System Management and
Certified Team Leader. Administration.
Juniper Networking Switching and Routing. AVAYA IP Simplex Implementation Workshop.
BICSI Fiber Optic& LAN Infrastructure Design and Avaya Media Servers and Media Gateways
Implementation. Implementation Workshop. Red Hat Linux Enterprise
ITIL Foundation V3. 5 Intermediate.
Avaya Fabric Management. Red Hat Linux Enterprise 5 Beginner.
Avaya Enterprise Switching ERS Series. Data Center Design and Operation.
Definity System Administration G3R VMware Virtualization Infrastructure 5.
Avaya Aura Session Manager & System Manager Definity System Administration
Implementation, Administration, Maintenance,
EDUCATION AND COURSES
Electrical Engineering Technology from Al Balqa University, Amman Jordan, 1985 – 1987

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ESSAM HASAN

Executive Leader: IT Management | Infrastructure Management | Operations Management

University of Sharjah, Sharjah, UAE Sept 2015 – Present

Managing Call Center Features and Operation.

CERTIFICATIONS AND TRAININGS

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