My Cloud® Storage Device

Release Notes for Firmware 04.06.00-111

These release notes provide information on My Cloud storage device.

Information on the firmware is provided as listed below:

Firmware Release:
• Firmware Version 04.06.00-111
• Firmware Version 04.05.00-353
• Firmware Version 04.05.00-342
• Firmware Version 04.05.00-334
• Firmware Version 04.05.00-327
• Firmware Version 04.05.00-320
• Firmware Version 04.05.00-315
• Firmware Version 04.04.05-101
• Firmware Version 04.04.04-101
• Firmware Version 04.04.03-113
• Firmware Version 04.04.02-105
• Firmware Version 04.04.01-112
• Firmware Version 04.04.00-308
• Firmware Version 04.04.00-307
• Firmware Version 04.04.00-303
• Firmware Version 04.01.04-422
• Firmware Version 04.01.03-421
• Firmware Version 04.01.02-417
• Firmware Version 04.01.01-413
• Firmware Version 04.01.00-408
• Firmware Version 04.00.01-623
• Firmware Version 04.00.00-607
• Firmware Version 03.04.01-230
• Firmware Version 03.04.01-219
• Firmware Version 03.03.02-165
• Firmware Version 03.03.01-156

My Cloud Storage Device Firmware Release Notes 1

 • Firmware Version 03.01.04-139
• Firmware Version 03.01.03-127
• Firmware Version 03.01.02-125
• Firmware Version 03.00.03-413 – Initial Release
• Firmware Installation Procedure

My Cloud Storage Device Firmware Release Notes 2

Important:
Before updating to the latest firmware, it is recommended that you’ve installed the most recent
updates and service pack on your computer.
• For Windows®, go to the Start menu and select Windows Update For Mac®, go to the
Apple® menu and select Software Update

Firmware Version 04.06.00-111 (04/15/2022)

As of April 15, 2022, support for prior generations of My Cloud OS has ended. We’ve made the
following changes as part of this release:

• Disabled Cloud Access support

• Disabled Notification Email support
• Added My Cloud OS 3 End of Support message in the My Cloud dashboard

You will continue to have local access to your stored content. Remote access, security updates, and
technical support will no longer be provided. Check out our recent My Cloud updates to learn more.

Firmware Version 04.05.00-353 (11/17/2021)

• Added the following pop-up notification message to inform users about end of support for
prior generations of My Cloud OS. Here is the entire message:

On April 15, 2022, support for prior generations of My Cloud OS, including My Cloud OS 3,
will end. Your device isn’t compatible with critical security updates that are only available
for My Cloud OS 5-compatible devices. As a result, you’ll only be able to access it locally.
After April 15, 2022, your device will no longer receive remote access, security updates, or
technical support. To help protect your content, we recommend that you back up your device,
disconnect it from the internet, and protect it with a strong, unique password. Check out our
recent My Cloud updates to learn more.

Firmware Version 04.05.00-342 (09/04/2019)

Resolved Issues:

Security Fixes
• Addressed SACK Panic Vulnerabilities (CVE-2019-11477, CVE-2019-11478, and CVE-
2019-11479).

My Cloud Storage Device Firmware Release Notes 3

 • Resolved Twonky directory traversal (CVE-2018-7171).
• Addressed privilege escalation vulnerability.

Please visit Western Digital’s Product Security Portal to find more information about our security
fixes.

My Cloud Storage Device Firmware Release Notes 4

Firmware Version 04.05.00-334 (03/12/2019)

Resolved Issues:
Security Fixes

• Resolved security vulnerability (CVE-2018-1160) - Netatalk Arbitrary Code

Execution Vulnerability.
• Resolved Samba security vulnerability (CVE-2017-7494).
• Resolved multiple command injection vulnerabilities including CVE-2016-10108 and
CVE 201610107.
• Resolved multiple cross site request forgery (CSRF) vulnerabilities.
• Improved the security of volume mount options.
• Components Updated

o Apache - v2.4.10
o OpenSSL - v1.0.1t
o libupnp - v1.6.25 (CVE-2012-5958)
• Improved remote host port handling
• Resolved USB drive unlocking mechanism.
• Other Bug Fixes

Firmware Version 04.05.00-327 (05/08/2018)

Resolved Issues:
• Updates to enable compliance with EU privacy regulations.

Firmware Version 04.05.00-320 (11/28/2017)

Resolved Issues:
• Resolved SMB server (samba) security vulnerability (CVE-2017-7494) - Malicious
clients can upload and cause the SMB server to execute a shared library from a
writable share.

My Cloud Storage Device Firmware Release Notes 5

 • Improved Cloud Access connectivity from the device.
• Resolved issue of MyCloud device waking up from standby despite no activity.

Firmware Version 04.05.00-315 (04/12/2017)

Resolved Issues:
• Enhanced SMB server (samba) to support Apple Time Machine protocol extensions.
• Enhanced SMB server (samba) to operate using SMB-3 protocol by default.
• Resolved critical security vulnerabilities.
• Improved MyCloud Cloud connectivity across MyCloud web, mobile & client apps.
• Added analytics for network connection configuration.
• Resolved issue where analytics logs were not updated as expected.

Firmware Version 04.04.05-101 (12/13/2016)

Resolved Issues:
• Improved MyCloud Cloud connectivity across MyCloud web, mobile & client apps.

Firmware Version 04.04.04-101 (09/20/2016)

Resolved Issues:
• Resolved issue where macOS-10.12 user is unable to create a new Time Machine backup.

Firmware Version 04.04.03-113 (05/23/2016)

Resolved Issues:
• Resolved issue of USB shares being renamed after a reboot
• Minor bug fixes

My Cloud Storage Device Firmware Release Notes 6

Firmware Version 04.04.02-105 (01/27/2016)

Resolved Issues:
• Resolved issue of unable to connect to device while syncing/uploading files from
multiple clients
• Resolved issue of unable to access dashboard
• Resolved issue of Share name conflict if share name matches previous USB volume name
• Resolved issue of media crawler crash during resizing certain images
• Resolved issue of sharing a file from mobile app causing AFP and Time Machine
disconnection
• Resolved issue of auto-update not being triggered for the 2nd update if the default time
has been modified.
• Resolved issue of USB volume with large directory tree causing
inaccessible/unresponsive/sluggish device behavior
• Improved analytics logging support

Firmware Version 04.04.01-112 (10/21/2015)

Resolved Issues:
• Resolved issue of Network connection failure on Android after firmware update
• Resolved issue of My Cloud device unable to reconnect to the new relay servers after relay
fall over
• Resolved issue of Public folder owned by root:root not writable after firmware update
• Improved analytics support

Firmware Version 04.04.00-308 (9/28/2015)

Resolved Issues:
• Resolved issue of unable to create new folders or write to folders after firmware update

My Cloud Storage Device Firmware Release Notes 6

Firmware Version 04.04.00-307 (9/23/2015)

Resolved Issues:
• Resolved issue of capacity in home page disappears after firmware update
• Improved logging

Firmware Version 04.04.00-303 (9/10/2015)

Resolved Issues:
• Improved security
• Addressed known command injection, SSH default password and CSRF security
vulnerabilities
• Applied fix for Poodle security issue
• Improved Time Machine performance
• Supports My Cloud OS 3 operating software
• Supports WD Sync™ which syncs data across multiple PCs, notebooks and Mac computers
• Supports MyCloud.com – web access portal and Learning Center (replacement for
WD2go.com)
• Supports My Cloud mobile app with sharing and Automatic Camera Roll Backup
• Supports NAT-PMP that allows automatic port forward connection on Apple routers
• Minor bug fixes

Firmware Version 04.01.04-422 (5/11/2015)

Resolved Issues:
• Resolved issue of inability to stream audio files after updating to iTunes ® 12.1
• Resolved issue of POODLE (CVE-2014-3566) SSLv3 security vulnerability
• Resolved stability issue when attaching a USB drive that contains previously created
Time Machine backups
• Resolved issue of Safepoint instability

Firmware Version 04.01.03-421 (2/23/2015)

Resolved Issues:

My Cloud Storage Device Firmware Release Notes 7

Resolved issue of Apple Time Machine® performance degradation

Firmware Version 04.01.02-417 (12/17/2014)

Resolved Issues:
• Resolved a specific AFP performance degradation

Firmware Version 04.01.01-413 (11/19/2014)

Resolved Issues:
• Resolved issue of instability with remote access connections
• Resolved issue of some mobile apps displaying "Remote Access Disabled"
• Resolved issue which could result in no response from web server

Firmware Version 04.01.00-408 (10/27/2014)

Update to the My Cloud OS 1.5 experience

Resolved Issues:
• Resolved issue of iTunes is unable to connect
Resolved issue of Shellshock (CVE-2014-6271, CVE-2014-6277, CVE-2014-6278,
CVE-2014-7169, CVE-2014-7186, CVE-2014-7187) bash security vulnerability
• Resolved issue of full factory restore process is slower
• Supports media file name search in WD My Cloud™ mobile app
• Supports media view filtering in WD My Cloud mobile app

Firmware Version 04.00.01-623 (9/23/2014)

Resolved Issues:

My Cloud Storage Device Firmware Release Notes 8

 • Resolved issue of data transfer interruption when copying files between the unit and an
attached USB drive
• Resolved issue of the Help Content does not display the chapters on left panel in English
language dashboard
• Resolved issue of .smi subtitle files are not displayed when streaming videos to LG®
Smart TVs
• Resolved issue of slow dashboard web interface response time
• Resolved issue of slow data transfer speeds
• Resolved issue of unable to restore a Safepoint from an attached USB drive

Firmware Version 04.00.00-607 (7/9/2014)

Resolved Issues:
• Resolved issue of device losing connection to the network
• Resolved incorrect translations in dashboard for Russian, Polish and Korean
languages
• Resolved issue of dashboard is not accessible when the admin user is deleted
• Resolved issue of share permissions are not able to be changed
• Resolved issue of .srt subtitle files are not displayed when streaming videos to LG®
Smart TVs
• Updated device read and write performance
• Updated video metadata extraction performance

Firmware Version 03.04.01 -230 (4/21/2014)

Resolved Issues:
• Updated OpenSSL to address TLS Heartbleed Extension (CVE-2014-0160)

Firmware Version 03.04.01 -219 (3/5/2014)

Resolved Issues:
• Resolved remote connection through www.wd2go.com web portal is blocked when
updating to Java™ 7 Update 51.

My Cloud Storage Device Firmware Release Notes 9

 • Added 3 seconds of white/blinking LED to indicate the system restore upon power up
function has initiated.
• Added blinking LED to indicate the hardware reset process has initiated once the reset
button on the back of the unit has been depressed long enough.
• Added Product Improvement Program option. This option will allow WD to improve
future updates by collecting information such as the product serial number during a
firmware update.
• Resolved issue of NTP is still running after being disabled through the dashboard.
• Resolved issue of support web page links in the dashboard are opening in English
despite the dashboard running in another language.
• Resolved issue of a USB drive named as "backup" will not mount when attached to
the USB expansion port.
• Resolved issue of a created scheduled safepoint is not run automatically.
• Resolved issue of firmware update duration is taking too long to complete.
• Resolved issue of no indication is shown when an incorrect username/password is
entered when creating a safepoint on a private share.
• Resolved issue of dashboard displays inconsistent number of media files.
• Resolved issue of the dashboard media scanning progress displays incorrect status.
• Resolved issue of created user names are displayed only in lowercase text.
• Resolved issue of notification emails are still sent after being disabled through the
dashboard.
• Scheduled automatic firmware update is now randomized to occur within the selected
hour.

Firmware Version 03.03.02 -165 (1/29/2014)

Resolved Issues:
• Resolved issue of dropped mobile cloud access connections after updating to firmware
03.03.01-156.
Resolved issue of a scheduled safepoint update that does not run automatically.
• Resolved issue of device performance degradation caused by certain MPEG-4
(MOV/MP4) video formats used to record slow motion videos.

Firmware Version 03.03.01 -156 (1/7/2014)

My Cloud Storage Device Firmware Release Notes 10

Resolved Issues:
• Resolved issue of drives randomly losing connection to the network.
• Resolved issue with Internet Explorer® 11 displaying inaccurate error messages during
a manual firmware update.
• Resolved issue of the power up system restore using the reset button not working.
• Resolved issue of the dashboard not displaying accurate capacity usage of an attached
USB external drive.
• Resolved intermittent bootup issue.
• Resolved issue of device dashboard screen not displaying after a factory restore in
Mac OS® X.
• Resolved issue of some USB external drives are not mounted.
• Resolved issue of slow device performance once an iPhoto® library is added to a
share.
• Resolved issue of ability of a file to be deleted if someone other than the originator of
the file renames it.
• Allows the removal of Mirrored and Uploaded folders that appear under the Shared
Media folders.
• Device LED will blink white when an automated file systems check is run and will
reset to solid white when the process completes.

Firmware Version 03.01.04 -139 (11/4/2013)

Resolved Issues:
• Resolved issue of not being able to access shares through WDMyCloud.com remote
web access from Windows XP computers.
• Resolved issue of some instances where Twonky® does not correctly scan for media
files.
• Resolved issue of slow file transfer performance or intermittent WDMyCloud.com
remote web access connection.
• Resolved issue of USB external drives not mounting when connected to the My Cloud
USB expansion port.
• Resolved issue of WD My Cloud™ mobile app not connecting to the My Cloud drive.

My Cloud Storage Device Firmware Release Notes 11

Firmware Version 03.01.03 -127 (9/13/2013)

Known Issue:
• For those who have WD My Cloud drives that are running on firmware version
03.00.03413 and have run an Apple Time Machine backup to the drive already, please
refer to the
• KBA article as noted below. If you have already updated your device (with the Time
Machine backup saved on the drive) to this firmware 03.01.03-127, you will
experience the Time Machine backup running on your MAC OS X computer will not
be able to detect the original backup file. This is because the Time Machine backup
file was relocated to the root level share of where you saved the original backup file.
The Time Machine backup in MAC OS X will not recognize that the backup is no
longer at its original location. The Time Machine backup in MAC OS X will need to
be re-selected through the Time Machine preferences to re-establish connection to
your original backup. Refer to the KBA below to re-establish the Time Machine OS
X connection to your WD My Cloud.
KBA # 10478 Link: http://wdc.custhelp.com/app/answers/detail/a_id/10478

Resolved Issues:
• Resolved issue of shares being inaccessible in Windows 8 for accounts that do not
have a password set.
• Resolved incorrect translation text in German.

Firmware Version 03.01.02 -125 (9/5/2013)

Resolved Issues:
• Resolved inability of Time Machine to initiate a system restore from WD My Cloud.
• Resolved issue of scheduled auto update not working when enabled through the
dashboard.
• Resolved issue of the device allowing the creation of two or more shares using the
same name.
• Resolved issue of user names becoming truncated in the Select a User drop down field
for the Add Cloud Access in the dashboard.
• Removed incorrect link reference “setup.wdmycloud.com” shown in the dashboard
Help reference pages.

My Cloud Storage Device Firmware Release Notes 12

 Resolved issue of incorrect content showing in the Copyright link under the About
section.
• Resolved issue of missing translations for dashboard alert messages.
• Resolved issue of various debug message pop ups displaying when the cookies setting
in web browsers are disabled.
• Resolved issue of device serial number not appearing when launching WD My Cloud
desktop app.
• Resolved inability of device share to re-connect when the auto-tuning setting in
Windows 7 is disabled.
• Resolved distorted list of devices showing in the dashboard View Media Players link.
• Resolved issue of inaccessible shares in Windows 8 for accounts that do not have a
password set.
• Resolved issue of the dashboard capacity usage chart displaying 40 GB of used space.
• Resolved issue of critical alerts not immediately displaying in the dashboard.

Firmware Version 03.00.03-413 (8/1/2013)

Initial Release:
• Web user management interface
• User access control
• Gigabit Ethernet network adapter
• Automatic firmware update
• Drive standby mode
• Twonky DLNA® Media server
• iTunes® server support
• Apple Time Machine support
• Safepoint
• WDMyCloud.com remote access
• WD My Cloud mobile app support
• WD My Cloud desktop app support
• WD Photos™ app support

My Cloud Storage Device Firmware Release Notes 13

 Important: Make sure the AC power adapter remains connected during
the firmware update. A power disruption during the update process can
corrupt the system firmware.

Installing the Firmware Update

Firmware is an important set of instructions that tells your My Cloud how to operate and what
the interactive screens look like, as well as ensures accurate functionality. Updating the
firmware enables you to take advantage of improvements to the operation and performance of
your My Cloud drive.

To update the firmware: Automated

1. In Windows XP, Windows Vista®, Windows 7, Windows 8 or Windows 10,

launch the WD Quick View and select Dashboard to open the user interface.
Mac users can use WD QuickView for Mac or Bonjour®.
2. If you have secured your device previously with a password, enter your
password and click the Login button on the main login screen.
3. Click Settings located on the main dashboard screen.
4. Click Firmware to open this section.
5. Click the Check for Update button.
6. If new firmware is available, an Update Firmware pop up message will appear.
7. Click the Install & Reboot button to automatically download the firmware.
8. Once the firmware has been downloaded, the update process will begin followed
by a reboot of the device. This process will take a few minutes.

To update the firmware: Manual

1. Go http://support.wdc.com/KnowledgeBase/answer.aspx?ID=10440, follow instruction

to download the firmware.
2. In Windows XP, Windows Vista, Windows 7 or Windows 8, or Windows 10, launch
the WD QuickView and select Dashboard to open the user interface. Mac users can
use WD QuickView for Mac or Bonjour.
3. If you have secured your device previously with a password, enter your password and
click the Login button at the main login
4. Click Settings located on the main dashboard screen.
5. Click Firmware to open this section.
6. Click the Update from File button.

My Cloud Storage Device Firmware Release Notes 14

 7. Browse to the location where you saved the firmware file and select it.
8. The Update Firmware pop up window will appear, and then click the Ok button to
proceed with the firmware update. Once the process is complete, the device will
reboot. This process will take a few minutes.

Important product update notes:

1. Do not interrupt the firmware update process. Doing so may cause the device to
malfunction or render it unable to boot.
2. If you are using the manual update method, do not rename the firmware file or
uncompress the zip file. Doing so will cause the manual update to fail.

My Cloud Storage Device Firmware Release Notes 15