PHSA Laboratories CW Site - Point of Care

Title: CWPC_HGB_0150 HemoCue Hb 201 Appendix E - Troubleshooting Guide

HemoCue Hb 201+: Appendix E - Troubleshooting Guide

Symptom Explanation Action
Analyzer shows an error May be temporary. Turn analyzer off. Turn on after 30
code seconds.
Take a new microcuvette and repeat the
measurement.
If the problem continues, see the specific
error code below.
E00 No stable endpoint found in the time Check microcuvette expiry date
range. Repeat with new microcuvette
 Cuvette faulty Analyzer requires service.
 Circuit board is faulty
E01-E05 Dirty Optronic unit or faulty Turn OFF analyzer. Clean Optronics.
E09-E30 electronic or optronic unit Analyzer requires service.
E06 Unstable blank value. Analyzer Turn OFF analyzer. Allow to reach
may be cold operating temperature (15-30oC).
E07 Battery power is too low. Turn OFF analyzer.
Replace batteries – 4 type AA
Use power adaptor if necessary.
E08 Absorbance is too high. Check that analyzer and microcuvettes
Item is blocking the light in the are being used according to instruction.
cuvette holder. Analyzer requires service.
HHH Measured value > 256 g/L Repeat with new microcuvette
Confirm with laboratory method.
No characters on the Analyzer not receiving power. Check power adaptor connection.
display Display is out of order. Check for cable damage.
Display shows Turn OFF analyzer. Replace batteries –
4 type AA
Analyzer requires service.
Display gives erroneous Display is out of order. Analyzer requires service
characters Microprocessor is out of order.
Display does not switch Magnet in cuvette holder may be Analyzer requires service.
from “Hb” missing.
to three flashing dashes Magnetic sensor is out of order.
and
(ready for measuring)
Quality Control(QC) is Microcuvettes > expiry date, Check microcuvette expiry date and
out of range too HIGH or damaged or improperly stored. storage conditions
too LOW Optical eye of the microcuvette is Check QC expiry date and storage
contaminated. conditions
QC not mixed properly/ not at room Repeat with new microcuvette
temperature. QC is mixed well and at room
Air bubbles in the cuvette temperature before repeat.
Optronic unit is dirty. Check microcuvette for bubbles
Calibration of analyzer changed. Clean optronic unit.
QC > expiry date, damaged or Analyzer requires service
improperly stored.

Medical Approval: Dr Benjamin Jung Medical Approval Date: 28 Dec 2016

Version: 1.1 Implementation Date: 1/3/2017 11:36:52 AM
Folder Name: CW\Point of Care\Hemoglobin
This is a controlled document for CW use only. Any printed copies are uncontrolled unless specified. Please refer to Lab QMS

Page 1 of 3
 PHSA Laboratories CW Site - Point of Care
Title: CWPC_HGB_0150 HemoCue Hb 201 Appendix E - Troubleshooting Guide

Symptom Explanation Action

Patient measurements Improper sampling technique
Review collection procedure.
either higher or lower Microcuvettes > expiry date,
Puncture site not dry from disinfectant,
than anticipated. damaged or improperly stored
wipe away 2 to 3 drops before collecting
Optical eye of the microcuvette is
sample.
contaminated Check microcuvette expiry date and
Air bubbles in the cuvettestorage conditions
Optronic unit is dirty. Repeat with new microcuvette to confirm
Calibration of analyzer changed.
the Hemoglobin Result.
Confirm with Laboratory Sample.
Clean optics unit.
Analyzer requires service, if none of the
above are indicated.
Refer to Appendix G – Biological
Ranges; Critical Values.
When “Analyzer requires service” is noted – contact the Laboratory for a replacement.
Point of Care Testing will review what is required to correct the instrument error.

Monday – Friday:
Point of Care Testing Technologist 604-875-2345 Ext: 7521 Pager: 41-02190 Room 2J8

Weekends/ Statuatory Holidays:

Chemistry 604-875-2345 Ext: 7820 Room 2F17

REFERENCES
HemoCue Hb 201+ Operating Manual. HemoCue AB, Box 1204 SE-262 23 Angelholm, Sweden.
[email protected] www.hemocue.com

HemoCue Hb 201 Microcuvettes, Package Insert. HemoCue AB, Box 1204 SE-262 23 Angelholm,
Sweden. [email protected] www.hemocue.com

Eurotrol HemoTrol, Assayed Controls for In Vitro Diagnostic Use, Package Insert. Eurotrol B.V.
Postbus 722 6710 BS Ede, The Netherlands [email protected] www.eurotrol.com

Medical Approval: Dr Benjamin Jung Medical Approval Date: 28 Dec 2016

Version: 1.1 Implementation Date: 1/3/2017 11:36:52 AM
Folder Name: CW\Point of Care\Hemoglobin
This is a controlled document for CW use only. Any printed copies are uncontrolled unless specified. Please refer to Lab QMS

Page 2 of 3
 PHSA Laboratories CW Site - Point of Care
Title: CWPC_HGB_0150 HemoCue Hb 201 Appendix E - Troubleshooting Guide

REVISION & APPROVAL LOG

Revision Revision Technical Medical
Version Description of Change
Type Date Approval Approval
Jun 2012 Dr. Cathy
1.0 New document Elvira Kozak
Halstead
Dr.
Document title and number change.
1.1 Minor 28 Dec 2016 Benjamin
Upload to QMS document control
Jung

Attention: This document is published on the BCCW SharePoint website

Revisions made to this document require an update to the corresponding

document published on BCCW SharePoint website

Medical Approval: Dr Benjamin Jung Medical Approval Date: 28 Dec 2016

Version: 1.1 Implementation Date: 1/3/2017 11:36:52 AM
Folder Name: CW\Point of Care\Hemoglobin
This is a controlled document for CW use only. Any printed copies are uncontrolled unless specified. Please refer to Lab QMS

Page 3 of 3