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Unit 5 MCQ and ANS

The document contains 20 multiple choice questions related to quality control tools and techniques including: 1) Control charts, Pareto charts, process flow charts, Ishikawa or fishbone diagrams, check sheets 2) Key aspects of total quality management (TQM) like customer satisfaction, process variation, and reaction plans 3) Foundational quality experts like Deming, Taguchi, Pareto, and Shewhart 4) Steps of the problem solving process

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72 views5 pages

Unit 5 MCQ and ANS

The document contains 20 multiple choice questions related to quality control tools and techniques including: 1) Control charts, Pareto charts, process flow charts, Ishikawa or fishbone diagrams, check sheets 2) Key aspects of total quality management (TQM) like customer satisfaction, process variation, and reaction plans 3) Foundational quality experts like Deming, Taguchi, Pareto, and Shewhart 4) Steps of the problem solving process

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Unit 05

MCQ
Multiple Choice Question
No.

1. The cost of performance testing of the product comes under -------

a) Prevention cost b) Appraisal cost c) Interval failure cost d) External failure


cost

2. Total quality management (TQM) mainly aims for -------

a) Control for quality b) Usefulness of product c) Customer satisfaction d) Cost


control

3. The statistician who invented the control chart for use in industrial quality

control was:

A) Deming B) Taguchi C) Pareto D) Shewhart E) None of the


above

The horizontal line in the control chart which shows the minimum value of a quality
characteristic, before the process gets out-of-control, is called the _____

a) Upper control limit line


4.
b) Lower control limit line

c) Desired value

d) Center line

In the horizontal axis of a control chart displays _______

a) Sample number

5. b) Time

c) Either sample number or time

d) Neither sample number or time

6. TQM is part of
A. Strategic management

B. ISO 9000 certification

C. QS 9000 certification

D. Hospital management

Flow charts indicate

A.Causes of process variation

7. B.The kind of forms to fill out

C.Who reports to whom

D.How inputs get processed into outputs

Which of the following types of tools or techniques is considered

qualitative?

A. Histograms
8.
B. Frequency distributions

C. Pareto charts

D. Process observations

A Reaction Plan is

A. A flow chart

9. B. An afterthought

C. A way to produce good products

D. A checklist to use when things don’t look right

Cause-effect diagram is used in

A. Problem identification

10. B. Vendor surveys

C. Problem analysis

D. Negotiating with unions

11. Fishbone diagrams are drawn


A.To find customer needs

B.To brainstorm causes of an effect

C.To screen workers’ suggestions

D.To explain what the process does

12 When you have too many factors on a fish-bone chart, then

A.Take top ten

12. B.Inquire to find which factors are suspected to be significant

C.Conduct design of experiments

D.Talk to customers

Which of these is not a part of SPC’s tools?

a) Pareto chart

13. b) Histogram

c) Design of Experiments

d) Check sheet

Process Flow Charts help to explain

A.Process steps and their relationship

14. B.Cost of quality

C.A clause in ISO 9000

D.Customer complaints

Which of the following shapes is used to present a termination

point in a flowchart?

A.Rectangle
15.
B.Diamond

C.Arrow

D.Oval

16. Select the one which is not the QC tools?


A.Control charts.

B.Check sheets.

C.Scatter diagrams.

D.Tree diagram

________ is also called as 80/20 rule which means 20% of problems

account for 80% of the effects.

A.VED analysis.
17.
B.Pareto analysis.

C.Stratification analysis.

D.Chi- square test.

_______.also known as tally sheet is a form for systematic data

gathering and registering to get a clear view of the fact.

A.Spread sheet.
18.
B.Work sheet.

C.Check sheet.

D.Control charts.

Pareto analysis is also known by _______

a) 80/20 rule

19. b) Demand forecasting

c) Benchmarking

d) Job Scheduling

What is the first step in problem solving process?

a) Plan

20. b) Do

c) Check

d) Action

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