Accenture Duck Creek

Driving efficiency and high performance through

Property & Casualty insurance software
Accenture Duck Creek

World-class software is a The Cloud and Utilizing a component-based approach,

Accenture Duck Creek offers greater
critical component to business
success for high performing Software-as-a- flexibility to our clients by providing a
suite of software with modules that can
companies. Finding the best
software to meet your needs is
Service be implemented individually or as part of
a broader migration strategy. Our focus on
Accenture Duck Creek understands business value is further supported by client
an increasingly important part your need to combine pragmatism with advisory boards and stakeholder groups.
This customer community provides feedback
of the solutions organizations progress and take advantage of practical
implementations of new technologies. on our technology as well as functional
seek in overcoming their Consequently, we have enhanced our direction, and also participates in our
business challenges. software to take advantage of cloud product innovation efforts.
technology. We already offer the cloud to
As a business within a business, In addition to highly rated software
create an option to deliver our software
Accenture Duck Creek places strategic products, Accenture offers clients our full
via a Software-as-a-Service (SaaS)
focus on the development of innovative breadth of consulting, systems integration,
model, thereby bringing you additional
software solutions that combine deep outsourcing, and SaaS capabilities—helping
options for cost effective IT operations.
technology acumen, industry knowledge, to ensure that software investments are
Other innovations include enabling our
and the unmatched skills of experienced effectively implemented, deployed and
software to support businesses with
professionals. Our global team of maintained. Our solution centres offer
mobile, Web 2.0, HTML5, and other
approximately 2500+ professionals, is unique capabilities that provide continuous
future-user computing models.
dedicated to software excellence utilizing enhancements to our software with proven
leading-edge development processes, In a business environment where success execution and delivery.
methods and tools. Each software product is increasingly dependent on technology,
is architected to deliver business value, To thrive, insurance companies must adopt
Accenture Duck Creek can help you
drawing on industry knowledge and innovative technologies and software
achieve your goals. We develop software
understanding of high performance business solutions to remain competitive, meet
solutions built on the foundation of
processes as well as real-world experience. changing customer needs and overcome the
Accenture’s 30 years of experience in the
constraints of rigid legacy systems.
insurance industry and aligned to our high
The result is software that is cost effective, performance business processes.
high in quality and low in risk. Accenture You can count on Accenture Duck Creek
Duck Creek software is easy to implement to drive down cost and improve services
Accenture’s High Performance Business
and have low operating cost, using tools and levels while lowering implementation
research program has analyzed the
accelerators to speed up implementation risk. Whether our Property and
attributes, strategies and behaviours that
and the return on your investment. Casualty (P&C) software will enable
characterize those organizations that
you to achieve high performance.
consistently outperform their peers.

We have learned that high performance

insurers do manage their costs closely
when markets contract. But they also
take proactive steps that enable them to
grow rapidly when the turnaround comes,
increasing the gap between themselves and
their less agile competitors.

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Accenture Duck Creek

Suite Accenture Duck Creek is committed

to offering insurers a full suite of
Our integrated P&C software suite offers P&C software with independent but
modern, functionally rich applications to help interoperable modules that cover all
insurers of all sizes achieve high performance. core insurance functions. The software
is designed to address insurers’ business
It is an industry-leading suite of software requirements while helping reduce
that includes policy administration, claims implementation time and risk.
and billing applications, delivering full-
featured solutions for the three essential Clients will also benefit from continual
operations required by P&C insurance access to Accenture’s ongoing R&D
carriers. Other components of the investments into advanced technologies,
Accenture Duck Creek Suite include rating, and can rely on our commitment to
rules, product definition and configuration providing standard upgradable software,
as well as product templates and sales backed by valuable and cost-effective
enablement tools. software maintenance services.

Our vision is to provide insurers of all

sizes a robust software platform— with
multiple delivery models—capable of
effectively supporting today’s demands,
yet be flexible enough to meet the
evolving needs of the market.

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Accenture Duck Creek

Policy Rating and Product Product Studio

The usability of a P&C insurer’s policy Definition Accenture Duck Creek Product Studio
administration system is an important puts product lifecycle management
It’s not just rating but also product
differentiator. Products need a strong into the hands of the people who best
definition that gives P&C insurers the
distribution channel for their agents understand insurers’ products—their
opportunity to stand out in the marketplace.
along with a system that will allow business users. The wizard driven approach
Their products are more than just a
their underwriters to easily and rapidly standardizes development methodology
calculation and Accenture Duck Creek
communicate with them. Each group of resulting in consistent processes and
Rating enables insurers to quickly and easily
users have their own needs, and our system higher quality. Product Studio reduces the
develop and maintain products. An infinite
enables insurers to provide the right view, time, cost and effort it takes to respond
number of algorithms and coverages are
the right transactions and the right process to market changes by transforming
available to ensure that the pricing structure
flow for each one. product requirements into a completely
fits an insurer’s needs. And when the market
configured, self-documenting solution.
changes, insurers can quickly adapt to those
Accenture Duck Creek Policy software is changes - making sure their products are
available as a complete policy administration both relevant and priced correctly. Enabling both product development and
suite or as modular components that can maintenance, Product Studio supports an
be implemented based upon an insurer’s insurer’s unique product and functional
Utilized as a black-box rating engine or
immediate needs. Our software suite is built as a component within Accenture Duck lifecycles, facilitating in the enhancement
on a technology platform that gives carriers Creek Policy, Accenture Duck Creek Rating of current processes and supporting the
the flexibility in managing products across promotion of higher quality products.
can handle all lines of business (Personal,
multiple business lines including Personal, Commercial, and Speciality) for the P&C
Commercial or Speciality. industry. Insurers can choose a tactical- Additional features and
Our software supports any channel model
to-strategic approach and so implement a
stand-alone rating engine for a new line
benefits
and can support all transaction types, such of business, or they can opt to replace • Project management
as out-of-sequence, audit processing and a legacy rating engine. We offer a tool-
reporting forms. • Rapid prototyping
based approach that utilizes XML, browser
interfaces and Web services. • Requirement management
Additional features and • Product documentation
Accenture Duck Creek Rating can
benefits be utilized for stand-alone strategic • Product management
• Flexible binding and policy issuance rating services that deliver seamless
• Product change
integration with a company’s existing
• Automated underwriting and submission front and back-end systems. • Task management
management
• Requirements gathering and gap analysis
• Customized user interfaces Additional features and • Product development
• Easy-to-use user interfaces benefits • Product publishing and documentation
• Workflow • Rule definition and management
- Product-centric view
• Automated “batch processing” • Forms design and production
- Automated projects and tasks
- Renewals • Screen design and implementation
- Modelling • Workflow design and implementation
• Underwriting • Table design and update management
- Referral “kick-outs” • Database and XML schema support
• Statistical code feeds for reporting system • Testing, modelling and product analysis
• Improved product delivery turnarounds • Automated documentation and help
• Accurate, responsive workflows • Versioning and update management
• Tools that easily customize insurers’ - Single point of change for updates
product characteristics
- Tactical-to-strategic rollout option
• Separates insurers’ business intellectual (Evolve to full policy administration)
property from the platform allowing for
easy upgrades

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Views for the business user Templates We understand that carriers must adapt
quickly to ever-changing business demands
• Product view—Organize insurance Accenture Duck Creek Templates for and internal process improvements; and
products in a clear, concise and Commercial Lines are off-the-shelf XML to do so with older technologies can be
logical view. documents containing complete product costly and difficult. Insurers can propel
definitions for major ISO® lines of their business by leveraging technology
• Project view—Create, launch and track
business such as property, general liability, that separates their intellectual property
project workflows that emulate a specific
commercial auto and garage, crime, inland and platform, so that they can implement
product development model. This includes
marine and umbrella. Other Commercial changes quickly and effectively.
projects to build new products, take
Templates include Workers Compensation.
current products to new markets, or
Our customers benefit from improved
modify existing products. Our templates streamline the operational efficiencies for billing
• Dashboard view—View and navigate work implementation process by providing and collection processes, built by a
items most applicable to each business out-of-the-box templates with current powerful plan configuration engine.
user’s role. ISO®, NCCI® and state-bureau-based Considered a leader for performance
content. This ready-to-use policy and scalability, we can handle a diverse
• Rapid prototyping—Provides rapid administration solution also gives insurers range of billing needs for both standard
prototyping that is easily leveraged into the ability to launch new insurance and unique insurance products.
product definition. products quickly by adapting the base
• Collection—Create, gather, view and configuration to their own market needs. As a stand-alone billing system or
revise product requirements in a business The templates are continually updated integrated with our policy administration
friendly collaborative approach. with the latest ISO® and NCCI®, ensuring software or an insurer’s existing policy
that insurers’ products are compliant system, insurers can lower their total cost
• Development—Improves efficiencies by with the latest bureau standards. of ownership and technology investment by
giving insurance professionals control
replacing multiple billing systems with one,
of all aspects of the insurance product We have a team of insurance experts built on an affordable technology stack.
development and maintenance process, dedicated to bureau updates for ISO®,
freeing technical resources to focus on NCCI® and state Workers Compensation
technical tasks. template content. Our Commercial Additional features and
• Rule builder—Create and manage Lines product team has a 98% success benefits
business rules. rate for “on-time release” of template
updates, with the target being to deliver • Agent and Customer Service
• Form mapper—Manage and modify the bureau circular changes 90 days Representative support
product forms. in advance of their effective date—a • Instalment plan and receivables
• Table editor—Edit any table within a standard unmatched in the industry. scheduling
product.
• Customized invoice support
• Publishing—Automates the Additional features and
• Receiving and allocating payment support
documentation and publishing of benefits • Commissions, disbursement and
products based on an insurer’s product
definition. Business requirement • Rating, rules, stat codes and form collections support
documents can also be published in support for standard commercial
insurance products. • Account balancing and internal control
support of the development process.
support
• Timely ISO® circular updates—as a
Project and task maintenance option. • Enterprise-grade, standard and real-time
reporting
management • Subscription service that provides speed-
to-market and helps keep carriers current • Powerful and flexible rules-based plan
• Task management system—View, launch configuration engine
and edit tasks associated with a project. with ISO®, NCCI® and WC Bureaus.
• Modern user interface with intuitive
• Workflow editor—Define and manage
project workflows within a graphical Billing screen workflow design

user interface. • Enables multiple distribution channels

Accenture Duck Creek Billing delivers
• Script editor—Create and manage flexibility, performance and efficiencies • Scalable system to adapt to modern
wizards for the collection and for billing and receivables management collection technologies
development of requirements by processes. The enterprise solution supports
business users. an insurer’s entire book of business whether
it’s Personal, Commercial or Speciality
• User management—Administer roles lines, with centralized management
and privileges of each user. of billing activities. With modern Web
functionality and a carefully designed
user experience, insurers are able to
increase workflow efficiencies and
focus on relationship management.

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Claims We offer highly componentized software
that features a unique set of capabilities
• SOA compliant—our architecture
is flexible and service-oriented
Accenture Duck Creek Claims is an end-to- for insurers looking to increase competitive architecture (SOA) compliant, providing
end claims management software solution advantage, including: accelerated integration through
covering P&C claims functions from first the ability to expose and consume
notice of loss to settlement and recovery, • A First Notice of Loss module (FNOL)— services from/to other applications.
for all lines of business. captures initial loss information, arranges
supplier services and initiates straight- • Equipped with project acceleration tools—
through processing. This module can be Accenture Duck Creek Claims comes
We bring our proven claims capabilities,
implemented as a stand-alone product. with project accelerators such as a fully
used by some of North America’s largest
automated testing facility.
carriers, to smaller carriers at affordable • A core claim desktop application—a single
prices. This gives our entire customer base desktop view of the whole claim, which • Event-driven multiple parallel workflows—
the best of both worlds. With the option to can also be implemented as a stand-alone the solution automatically assigns work
choose the right model that is tailored to product. It provides unified end-to- to claims professionals and allows more
specific implementation and pricing needs, end access to all information and tools than one person to work simultaneously
insurers of all sizes are taking advantage of needed to process claims—from setup to on the same claim.
Accenture Duck Creek Claims. final payment—including: • Dynamic, real-time claims profiling— the
Accenture Duck Creek Claims is designed - A claim handler agenda that reflects the solution tracks more than 150 events and
to help insurers improve the efficiency of insurers’ procedures and adoption of 500 attributes, reacting immediately to
their claims-handling operations through best practices. changes and setting up appropriate tasks
the automation of routine tasks. Currently and procedures.
- Access to all claims data, advanced
used by more than 65,000 claims handlers • Robust and scalable—Accenture Duck
automation and collaboration that
worldwide to process approximately Creek Claims has been successfully tested
enables key contributors across the
40 million insurance claims each year, for 17,000 concurrent users on a database
claims process.
Accenture Duck Creek Claims supports of 6 million claims, processing more than
core claims transactions from first notice • Claim Financials—a set of components 3,000 claims per hour.
of loss through to settlement and closure. that manages all of the financial
Twenty-three insurance carriers worldwide transactions necessary to replace existing
have implemented the software to handle legacy claims systems.
claims across a broad array of Commercial,
• Claims Reporting—a fully operational
Personal, and Speciality lines of business.
reporting module that provides
Accenture Duck Creek Claims is built dashboards and reports, helping to deliver
on the robust, standard .NET platform, Business Intelligence and analytics to
providing nonproprietary development claims management through reporting
tools and language. While it is certified portals, mobile or e-mail.
on the Microsoft® SQL Server® DMBS,
it is database-agnostic and has multiple Additional features and
implementations in other relational benefits
database systems.
• Real-time access to claim status— claims
organizations can reduce costs from
claims losses, lower loss adjustment
expenses, improve products and enhance
customer service.
• Improved performance—claims handlers
benefit from configurable, highly refined
business rules and automated handling,
without adding complexity.

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Accenture Duck Creek Contact us About Accenture
Accenture Duck Creek is part of a North America Accenture is a global management
portfolio of software businesses that +1 866.972.2981 consulting, technology services and
combine deep technology acumen with outsourcing company, with approximately
industry knowledge to develop market United Kingdom, Ireland, South Africa
281,000 people serving clients in
leading software products. and Nordic
more than 120 countries. Combining
+44 (0) 1932 411070
Our insurance experience includes: unparalleled experience, comprehensive
Europe and Latin America capabilities across all industries and
• More than 100 insurers in 25 business functions, and extensive research
+44 (0) 1932 411070
countries are using Accenture on the world’s most successful companies,
Duck Creek for insurance. Asia Pacific, Australia and New Zealand Accenture collaborates with clients to
• More than 65,000 claims handlers +61 (0) 4577 19147 help them become high-performance
worldwide are using Accenture Duck businesses and governments. The company
Creek Claims to process approximately Alternatively, contact us at generated net revenues of US$28.6 billion
40 million insurance claims each year. [email protected]
for the fiscal year ended Aug. 31, 2013.
• More than 10 million policies worldwide Or visit www.accenture.com/pcsoftware Its home page is www.accenture.com.
are managed through Accenture for more information.
Duck Creek. Accenture Software combines deep
technology acumen with industry
knowledge to develop differentiated
software products. It offers innovative
software based solutions to enable
organizations to meet their business goals
and achieve high performance. Its home
page is www.accenture.com/software.
For Property and Casualty Insurance
software, its home page is
www.accenture.com/duckcreek.

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