Warranty Policy Bulletin: Subject: Customer Support Program (CSP ZTL)

DISTRIBUTE TO: No.
: POL10-03
; Service Manager
; Warranty Administrator Date: 07/09/10
Page: 1 of 3
Warranty Policy Bulletin
SUBJECT: CUSTOMER SUPPORT PROGRAM (CSP ZTL)

WARRANTY ENHANCEMENT FOR SPECIFIC
MALFUNCTION INDICATOR LIGHT (MIL) “ON”
DIAGNOSTIC CODE AND/OR HARSH SHIFT OF
AUTOMATIC TRANSAXLES ON CERTAIN 2001
THROUGH 2003 MODEL YEAR RAV4 VEHICLES
Toyota will initiate a Customer Support Program (CSP) to extend warranty
coverage on specific Malfunction Indicator Light (MIL) “ON” Diagnostic Codes
and/or harsh shift of Automatic Transaxles for certain 2001 through 2003 model
year RAV4 vehicles.
Toyota has received reports that certain 2001 through 2003 model year RAV4
vehicles equipped with an automatic transaxle may exhibit a harsh shift condition
and/or MIL (check engine light) “ON” with DTC codes P0750, P0753, P0755,
P0758, and /or P1760 stored.
If this condition occurs, the check engine light may illuminate and/or the vehicle
may begin to shift harshly.
Applicability
This warranty enhancement is being offered for 10 years or 150,000 miles from
the vehicle’s date-of-first-use for a MIL (check engine light) “ON” condition with
diagnostic codes P0750, P0753, P0755, P0758, and /or P1760 stored and/or a
harsh shift of the automatic transaxle. Please verify VIN applicability for this CSP
by performing a VIN Inquiry in CPS before completing the repair.
Please note that damage incurred from abuse, a crash, vandalism and/or
other impact is not covered by the New Vehicle Limited Warranty or this
Warranty Enhancement.
Please ensure this electronic bulletin is printed and distributed to those

designated as well as any other appropriate personnel.
Warranty Policy Bulletin POL10-03
07/09/10
Page 2 of 3
What is Covered
The following is covered under this Customer Support Program (CSP):
Some vehicles will require the replacement of the Engine Control Module
(ECM) or ECM and automatic transaxle; however, the majority of
vehicles will only require replacement of the ECM.
(Please refer to Toyota Technical Service Bulletin #T-SB-0156-10.)
Applicable VIN Ranges
VIN Range
Model WMI MY
VDS Serial
GH20V 0001009 -0041683
2001 0019158 -0129192
HH20V
6000001 -6013766
0040732 -0082271
GH20V
6000001 -6011365
2002
RAV4 JTE 0127491 -0188857
HH20V
6012461 -6070240
0081361 -0120075
GH20V
6011366 -6014380
2003
0188858 -0262832
HH20V
6070241 -6098297
Claim Submission
Claim Type Opcode Labor OFP Description Rental

Time
Replace Engine Control
Repair Program 0711E1 0.5 89661-42### No
Module (ECM)
Replace ECM and
Replace Automatic Yes
Repair Program 0711E2 5.3 89661-42###
Transaxle Assembly 1 day
(2WD)
Replace ECM and
Replace Automatic Yes
Repair Program 0711E3 9.3 89661-42###
Transaxle Assembly 2 days
(4WD)
Note: If the vehicle is still under the New Vehicle Limited Basic Warranty,
submit the repair as a regular warranty claim.

Warranty Policy Bulletin POL10-03
07/09/10
Page 3 of 3
Replacement Parts and Model Application
Applicable
Part Name Part No. Qty/Unit
Model
04009 - 41242 1 2001MY 2WD
04009 - 41342 1 2001MY 4WD
04009 - 39642 1 2002MY 2WD
Engine Control Computer
04009 - 39542 1 2002MY 4WD
04009 - 39242 1 2003MY 2WD
04009 - 39142 1 2003MY 4WD
Reman Automatic Transaxle 30510 - 42110 - 84 1 2WD
Assembly 30510 - 42100 - 84 1 4WD
00279-000T4 Case 2WD or 4WD
Transaxle Fluid T-IV ATF
00279-DRMT4 Drum 2WD or 4WD
The cost for transaxle fluid for both 2WD and 4WD vehicles will be reimbursed
under the Sublet section of the warranty claim. The cost should not exceed the
maximum amounts listed in the Replacement Parts table.
Rental
When submitting claims with rental, use “RT” as the sublet type. Use “LNM” as
the sublet reason code and the rental amount should not exceed $35 per day. If
the maximum number of rental days (listed in Claim Submission table) and/or the
rental amount is exceeded, the claim will require District Service and Parts
Manager (DSPM) authorization.
Customer-Paid Repairs or Replacement of Components
If a customer with an involved vehicle has previously paid for repairs relating to
this specific MIL “ON” diagnostic code and/or harsh shift of automatic transaxle,
please direct them to mail a copy of the repair order which includes the reason
for repair, proof-of-payment, and proof-of-ownership to the address below for
reimbursement consideration. Please note that damage incurred from abuse, a
crash, vandalism and/or other impact is not covered by the New Vehicle Limited
Warranty or this warranty extension.
Toyota Motor Sales, U.S.A., Inc.

Customer Experience Center, WC10
19001 South Western Avenue
Torrance, CA 90509
The name, address, and telephone number(s) should be included in the request.
The customer should allow 4-6 weeks for processing.

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DISTRIBUTE TO: No.

SUBJECT: CUSTOMER SUPPORT PROGRAM (CSP ZTL)

Please ensure this electronic bulletin is printed and distributed to those

The following is covered under this Customer Support Program (CSP):

Applicable VIN Ranges

Claim Type Opcode Labor OFP Description Rental

Please ensure this electronic bulletin is printed and distributed to those

Replacement Parts and Model Application

Customer-Paid Repairs or Replacement of Components

Toyota Motor Sales, U.S.A., Inc.

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