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Service Report - Valeo US (SCADA Modification)

The service report summarizes work done to address a problem reported by Mr. Eric from Valeo Climate Control. A data mapping issue in the PLC logic was causing new model jobs to display as not good (NG) in the SCADA and MES data. The service engineer checked the PLC logic, reassigned the data mapping, and now the new model jobs are displaying correctly. The customer rated their satisfaction with the quality of the job and response as a 10 out of 10, excellent.

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Velmurugan (TEAL AS)
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60 views1 page

Service Report - Valeo US (SCADA Modification)

The service report summarizes work done to address a problem reported by Mr. Eric from Valeo Climate Control. A data mapping issue in the PLC logic was causing new model jobs to display as not good (NG) in the SCADA and MES data. The service engineer checked the PLC logic, reassigned the data mapping, and now the new model jobs are displaying correctly. The customer rated their satisfaction with the quality of the job and response as a 10 out of 10, excellent.

Uploaded by

Velmurugan (TEAL AS)
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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SERVICE REPORT MBA

Report Date and time 23/04/2020,7:52 P.M Machine Name T1XX HVAC ASSEMBLY
LINE-1
Reported By Mr.ERIC Station Number
Call attended By Mr.Chandra Sekar Equipment Number
Response Date and time 23/04/2020,7:52 P.M Warranty Yes / No
Call Nature Verbal / E-Mail / Work Order Chargeable Yes / No
Customer Name VALEO CLIMATE CONTROL Notification No.
Address HAMILTON OH UNITED Activity Start Date 14/05/2020

Contact Person Mr.ERIC Activity End Date 27/05/2020

Phone +91 Ext. Serviced by Velmurugan


Mail Id [email protected] Supported Engineers Bharath
Rajeswari

Service Problem Reported AMC Good Will


Nature of Job Serv Request
Pro Third Party

Problem Reported:
Details Of Service Visit Performed:
New model all jobs are shows as NG
1. Checked SCADA and MES data, Its fine. NG status sent from PLC.
2. Checked PLC logic, It is Data Mapping issue
3. Reassign the data in PLC Logic.
4. Now new model jobs are okf

Customer Remarks:

Customer satisfaction rating with respect to quality of job performed and response to customer.
1 to 6 - Poor / 7 to 8 - Good / 9 - Very Good / 10 - Excellent

1 2 3 4 5 6 7 8 9 10

Any other comments you would like to give:

Service Engineer Signature Customer Signature & Name

TITAN Engineering & Automation Limited, Precision Engineering Division 28, Sipcot
Industrial Complex, Hosur- 635 126. Tel.: 04344 664931/932; Fax: 04344 276523;
E-Mail: [email protected], Format No.: 4532/ 001

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