1.

Creation of App Mock-Ups (UX wireframes)

2. Creation of App UI

3. Registration on Mobile App (Android & IOS)

4. CustomerApp Features (the mobile app which will be used by customer for food
ordering)
a. Splash Screen
b. Registration of customers on the basis of Location, Mobile number, Email, DOB,
Gender, Show me (Male/Female/Everyone) etc. or from social media login via
Facebook & Gmail.
c. Explore various restaurants located nearby which matches their taste.
d. Provide comprehensive Menu for the restaurants, customizable menu, with food
description, Ordering and group orderings. Find different cuisines and the specialty
food, food images, details about the food and ingredients.
i. Dietary: Allowing customers with dietary requirements to filter by
Vegetarian, Vegan, Gluten free, Halal and Kosher.
ii. Offers: Giving customers the option to filter by specific offers, including
Meal deals, Tasty Discounts, Plus rewards and Free delivery
iii. Categories: Allowing customers to filter specific menu categories and
cuisine types.
e. Users are also provided with the picture, price, offers, description of the food to
make the ordering process accurate.
f. Cashless transactions with payment gateway for easy ordering.
g. Wallet to add money
h. Add to cart feature for adding a wide range of foods you want to select and order.
i. Email when ordered food is delivered.
j. Ratings: Customer can rate the food, service and share suggestion with restaurant.
k. Live tracking: Track your order at every step on map with estimated time.
l. Customer Care: Help number and chat with customer support team features.
m. Your Orders: Find your orders with invoice
n. Service rating by customer
o. Notification & Alerts - Customers will receive ordering, cancelation, delivered
notification updates via email, SMS, push notifications, etc.
p. Push Notification: Your food is ordered with delivery time, biker details, route, live
tracking.
q. Invite and Earn for customers

5. Customer Profile Management

6. Restaurant Web &App Features (the mobile app which will be used by customer for
food booking)
a. Registration of restaurant on our system with location, opening and closing timing,
types of food, name of restaurant etc.
b. Reports:
c. Analytics:
d. Ratings and Suggestions:Service provider can sort the list of tables by date, time &
number of people.
e. Restaurant opening, closing time, day, types of cuisines served etc.
f. Backoffice: Manage uploading food details in the system which mainly contains
food image, food type, food descriptions, ingredients used, ingredients which can be
additionally added, food get ready time etc.
g. Food Booking Confirmation - Confirmed Order view, Order cancellation, Contact
help desk, check Rider for complaints or additional request etc.
h. Notification & Alerts –Table booking, cancelation etc.like important updates will
be sent and received via email, SMS, push notifications, etc.
i. Ratings &Reviews–Check your feedback/rating given by customer and respond to
customers feedback on them.
j. Order History k. Daily Orders l. Filters for “Order Time, Pickup time, Customer
name, Customer address, ordered food, Estimated delivery time etc.
m. Rider not assigned
i. Jordan is assigned
ii. Backy is almost there
iii. Nick is here
n. In how much time Rider is reaching the pickup address
o. In how much time Rider will deliver the food to the customer
p. Check Order history daily, weekly, monthly, yearly etc.
q. Check order status, delivered time, Rider name, and cash collected.
r. Daily, Weekly and monthly reports will be shared on email.
s. Restaurant opening and closing time, menu, images of food, food type etc. can be
added/updated.
t. Discount and Offers features

7. Rider Mobile App(the mobile app which will be used by pickup-delivery person for food
ordering)
a. Registration with this company, driving license, photos, address, PAN number,
account details, bike details are required.
b. Accept/reject option for the job.
c. Certain Time in which Rider need to accept /reject job.
d. Rider will get pickup and delivery location, distance, estimated time, customer
name, contact number etc.
e. Job location will be chosen on the basis of zones and time of delivery (preferred
time for job)
f. Offline/Online features for riders app.
g. See your acceptance rate of job (in percentage)
h. Call and chat feature with Customer Care
i. Check Order history
 j. Check order accepted history and cash collected on daily basis.
k. Weekly and monthly reports will be shared on email.
l. About this app: Rate the overall performance, functionality of this mobile app.
m. Invite and Earn for and riders.

8. Admin Panel:
a. Dashboard with data analytics with graphical representation.
b. Option to check customers list, food ordered, delivery status etc.
c. Ratings and Reviews: Rating and Reviews by customers, restaurants, Riders etc.
d. Reports:
i. Reports by restaurants
ii. Reports by customer
iii. Reports by rider
iv. Total Income
e. Restaurant listings with approval/rejection, hold on features.
f. Restaurants details and rates
g. Account details of Restaurants, Riders etc.
h. Rider approval/rejection, hold on features.
i. Customer, Rider and Restaurant block option.
j. Customer care chatfeature to restaurants, Rider and customers.
k. Live tracking: Track different order by using filters at every step of rider with
estimated time.
l. Customer Care: Help number and chat with customer support team features.
m. Your Bookings: Find your orders with invoice
n. Service rating by customer
o. Notification & Alerts - Customers will receive booking, cancelation, delivered
notification updates via email, SMS, push notifications, etc.
p. Push Notification: Your food is ordered with delivery time, biker details, route, live
tracking.
q. About this app: Check ratings for overall performance, functionality of this
customer and rider mobile app.
r. Discount and Offers features
s. Assign Rider option
t. Invite and Earn for customers and riders.

9. Service (Payment API) for payment processing.

10. Back office portal for service provider registration and user role management.

11. Testing

DELIVERABLES (WEB/APP DEVELOPER WILL PROVIDE FOLLOWING)

 Website
 Customer Mobile App (Web, Android, iOS)
 Rider Mobile (Android)
 Restaurant Web Dashboard (Web and Android)
 Admin Dashboard
 App Features
 User Profile Creation
 Map Integration
 Live Tracking
 Push Notifications
 Advanced Analytics
 API Integration o Payment Gateway Integration
 OTP Verification
 Referral earnings and friends invite
 Customer Support
 3-month maintenance(included in cost)