Narrative F
Narrative F
INSURANCE AGENCY
THE PACIFIC CENTER, ORTIGAS, MANDALUYONG CITY, METRO MANILA
A Narrative Report
Presented to
By
June 2022
Republic of the Philippines
Isabela State University
Cauayan City, Isabela
APPROVAL SHEET
NAME:
ERICKA JOYCE C. MATA
Approved and accepted as partial fulfillment of the requirements for the course FM 421
(Internship) of the degree BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION
major in Financial Management.
_________________________________
JOHN VINCENT S. JAGOLINO, MBA
Program Chair-BSBA FM
________________________________________
MANUELITO C. MACAILAO, CPA, CFE, Ph.D.
Dean-CBM
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Bachelor of Science in Business Administration-Major in Financial Management 1
Republic of the Philippines
Isabela State University
Cauayan City, Isabela
ACKNOWLEDGMENT
I humbly express my gratitude and appreciation to those who, to the best of their abilities,
assisted me in completing my On-the-Job Training. To my parents, Roderick S. Mata and
Emma C. Mata, for their unwavering love and support, for meeting all of my financial and
moral needs, for their patience and understanding when I'm too tired to help them with chores,
for their never-failing advice, and for always being there for me. To my siblings: Wencell and
Ramses, who are an inspiration to me, who constantly encourage me to make the best of every
situation, and who are proud and always supportive. To my son, Ethan. You've made me
stronger, better, and more fulfilled than I ever imagined possible. This is all for you.
To the employees of Infinity Ace Summit Life Insurance Agency most importantly, my mentor,
Sir Alvin Leaban Bonifacio, whom I admired for his drive and who generously shared his
knowledge and expertise with me in order to complete all of the necessary tasks during this on-
the-job training. And for always encouraging me to keep moving forward and focusing on the
end goal. Thank you so much.
Last but not the least, we give thanks to our Almighty God for His unfailing love and all of His
blessings. Every day of my life, He showers blessings upon me. I thank Him with love and
gratitude for guiding me throughout my training and for making this On-the-Job Training
possible. For His provision and wisdom, for always keeping me and my loved ones safe, for
providing me with enough knowledge and ability to complete each task that was assigned to me,
and for the challenges He has presented to me that have made me stronger than ever. I thank Him
for His comfort when I'm on the verge of giving up. I was able to complete this training without
mishap thanks to His grace.
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Bachelor of Science in Business Administration-Major in Financial Management 2
Republic of the Philippines
Isabela State University
Cauayan City, Isabela
TABLE OF CONTENTS
I. Approval Sheet 1
II. Acknowledgment 2
III. Table of Contents 3
APPENDICES
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Republic of the Philippines
Isabela State University
Cauayan City, Isabela
Chapter 1
On-the-job training (OJT) is a method of learning new skills and competencies for a job in a real,
or nearly real, working environment. It's frequently used in a live-work practice, simulated, or
training environment to learn how to use specific tools or equipment. Students learn about the
job by doing it, rather than by watching presentations or receiving worksheets. This training
takes place at work, under the supervision of a supervisor, manager, or other knowledgeable
employee.
On-the-job training allows new students to get a firsthand look at all of the work procedures they
will encounter. They learn about workplace expectations, how to operate equipment, and any
other skills they'll need to do their job well.
Under the direction of a manager, coach, or mentor, the employee typically completes duties that
are crucial to the performance of their job. Typically, this kind of training is used to broaden a
student’s skill set and boost productivity. Students learn about their jobs by doing them, as
opposed to being shown presentations or being given worksheets. With the assistance of a
manager, supervisor, or other knowledgeable employee, this training is conducted on the job.
During their on-the-job training, students observe all the working practices they will come
across. They gain knowledge of the standards at work, how to use the equipment, and any other
necessary skills.
Depending on the tasks needed for the job, on-the-job training could last days, weeks, or even
longer. Students frequently begin by observing other workers before moving on to carrying out
these tasks under supervision.
***
The On-the-Job Training was conducted from March 28, 2022 to May 31, 2022 for a total of 200
hours at INFINITY ACE SUMMIT LIFE INSURANCE AGENCY.
***
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Republic of the Philippines
Isabela State University
Cauayan City, Isabela
1. It is a method for students to apply, enrich, and enhance their classroom knowledge in
their chosen field of endeavor.
2. It allows students to gain practical experience in situations that are similar to those they
will face on a daily basis. While being guided by an experienced trainer, students will use
the same tools and equipment they will need for their job.
3. It cultivates interpersonal relationships with other agency or office employees.
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Isabela State University
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Vision
Mission
The Isabela State University is committed to develop globally competitive human, technological
resources and services through quality instruction, innovative research, responsive community
engagement and viable resource management programs for inclusive growth and sustainable
development.
Quality Policy
The Isabela State University endeavors to be a lead university in instruction, research, extension,
and resource generation through continual improvement of services.
In line with the Isabela State University’s vision and mission, the College of Business and
Management aims to produce competent, efficient and effective, managers, bankers,
entrepreneurs, hoteliers and restaurateurs who are equipped with conceptual human and technical
skills and are well-versed in the application of business management strategies which are vital to
succeed in the dynamic and complex domestic and Global Business Environment.
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Isabela State University
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Program Outcomes
The graduates of the Bachelor of Science in Business Administration program must be able to:
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Isabela State University
Cauayan City, Isabela
CHAPTER II
A. Historical Background
Prudence, one of the four cardinal virtues, is an enduring symbol of Prudential since 1848,
when a painting of Prudence by Sir Joshua Reynolds was used as the company seal. The face of
Prudence is a longstanding symbol of integrity and security for Prudential plc and its
subsidiaries, and a representation of the virtue of wise conduct that the Company aims to instill
among its customers and the public. Rendered by Wolff Olins as a current corporate mark to suit
modern sensibilities, the stylized Prudence still bears the icons of the timeless virtue – combining
knowledge of the past, present and future to act with the authority merited by memory,
intelligence and foresight.
The company ranked first (1st) among the country’s life insurers based on the Insurance
Commission’s Full Year 2021 rankings in terms of new business annual premium equivalent. Pru
Life UK is headquartered in Uptown Bonifacio, Taguig City.
Pru Life UK and Prudential plc are not affiliated with Prudential Financial, Inc., (a company
whose principal place of business is in the United States of America), Prudential Assurance
Company Limited (a subsidiary of M&G plc, a company incorporated in the United Kingdom),
Philippine Prudential Life Insurance Company, Prudentialife Plans, Inc. or Prudential Guarantee
and Assurance, Inc. (all Philippine-registered companies). Pru Life UK is a life insurance
company and is not engaged in the business of selling pre-need plans.
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Vision
Our success is anchored on our guiding principles of listening, understanding and delivering.
We take the risk out of people’s lives. We are the trusted leaders who listen and respond to the
financial needs of the Filipino people.
Mission
We are committed to dealing honestly and fairly with our public; exceeding customer;
expectation in services and products; caring for the well-being and development of our people;
giving a fair return to our stakeholders; and contributing to the development of the Filipino
community.
Core Values
Prudence, Security, Integrity and Initiative
Quality Policy
● We are committed to dealing honestly and fairly with our public.
● We are dedicated to exceeding customer expectation in services and products.
● We are devoted to caring for the well-being and development of our people.
● We intend to giving a fair return to our stakeholders.
● We are committed to contributing to the development of the Filipino community.
Quality Objectives
Build strong foundations for our children's future.
Promote good health and well-being nationwide.
Strive to keep communities safe and strong across the Philippines.
Continue to invest in the power of unity.
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Isabela State University
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C. Training Location
D.
Organizational Structure
Chapter III
Daily Progress Reports Compilation Operate Aspect
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Isabela State University
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A. Journal of Activities
participate in our
Webinar)
B. Operational Aspect
Our daily tasks were managed by my coordinator, who also happens to hold a very
distinctive position in the company. He meets with us twice a week to provide us with
instructions and advice on how to effectively execute our strategies. We need to contact and
invite people who we think are qualified to work as financial advisors, and people who can
gain from life insurance.
Depending on the audience we were trying to reach, we were given materials like posters,
banners, sheets, and various spiels. These posters feature the webinar's special guest speaker
as well as the campaign we are promoting. The purpose of the spiels was to provide a
preview of what would be covered in the webinar.
On some days, we must stay for a 2-hour webinar that takes place between 7:00 to 9:00
pm. The webinar includes discussions of benefits and commissions when they successfully
close the deal with the prospect clients in addition to the hiring process, qualifications, and
requirements for the people we invited to participate.
After gathering people who agreed to attend the webinar, we need to facilitate them to
answer the sheets that we provided to gain points for the time that we spent during the
invitation. Here comes the 20-point system in which we are required to approach at least 20
people every day in exchange for the 8 hours of work. But the 20-point system only works
starting at 9:00 am and will not exceed 5:00 pm.
After approaching or inviting several people, we must gather all the screenshots into one
file and show our coordinator proof of invites.
This is the pattern of our online job training.
Two main strategies are used by insurance companies: (1) capitalization strategy and (2)
compensation strategy. (1) The capitalization strategy entails holding back a portion of
premiums in order to be able to fulfill future obligations, as in the case of life insurance and
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Isabela State University
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C. Problems Encountered
I ran into a fair amount of issues during this virtual training, as opposed to the typical
issues that arise during the actual, on-the-job training. And these are the following:
1. The internet connection was the first and most frequent issue I encountered. We are not
peculiar to this type of issue because, as we all know, internet service providers in the
Philippines charge exorbitant rates despite the slow and sporadic nature of our connection.
This is very hard during webinars and meetings with our coordinator, although it's
understandable that this kind of problem is inevitable, it is really a shame on my part
because it happens a lot.
2. The invitations are greatly reduced by the lack of energy access, primarily because it occurs
between 9 am and 5 pm. Without electricity, it is impossible for me to connect and
communicate with my coordinator, potential clients, and my co-trainee.
3. The first and second issues are related to my location, which explains why I encounter them
frequently. The main office is in Manila, where they have a better internet connection than
we do here and there will never be a sudden power outage unless there is a typhoon or you
have not paid the bill.
CHAPTER IV
A. Summary
In this digital age, the efficacy of online job training has only become increasingly
prevalent. Nothing is significantly simpler unless you are familiar with it, as I can attest. I
guess I am really lucky to have access both actual and virtual training but I choose the latter
because of the convenience which I needed to because I am also working.
I was overwhelmed by the workload and responsibilities during my first week of work,
but with the assistance of my coordinator, who has years of experience in the field, I felt
more confident and I felt encouraged knowing that my work would be verified and that any
ambiguities would be clarified. I was able to pick up advice and learn various types of skills
by watching and listening to him and the guest speakers. These skills ranged from learning
how to interact and communicate with others to reading and understanding a variety of plans
for approaching clients.
Selling these kinds of services is not an easy job; My training experience broadened my
perspective and made me very appreciative of those who do it. Not every invitation and
zoom meeting can ensure that it's a sale because there are many people who don't give a
damn about what you communicate.
The opportunity to experience and learn about many different aspects of what goes into
a project, the general process of how a project is initially planned, developed, and
completed, as well as how much work and detail goes into every stage, came to me during
my work experience at Infinity Ace Summit Life Insurance Agency. The variety of tasks
that Financial Advisors and Financial Consultants must carry out was another important
lesson I picked up during these nine weeks. This knowledge has helped me better understand
the range of potential roles and responsibilities for me as a trainee.
Overall, I had a good working experience at an insurance company. I was pleased with
the breadth of knowledge and experiences I gained during my eight-week training period
with the business. I think that this aspect of taking an online course should remain, as it does
give students the experience they need to later find employment (even if the experience is
over a short amount of time). Additionally, it can be very helpful because it might result in a
more permanent position, which is what I was being offered. My hard work paid off because
they offered me a job at the end, and I learned a lot more than I anticipated I would be able
to in the allotted time. I'm overjoyed and immensely proud to have finished my training.
B. Conclusion
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Republic of the Philippines
Isabela State University
Cauayan City, Isabela
Although many academics emphasize the lack of interpersonal interaction during online
learning, class schedules, the use of speakers, and web cameras may minimize this issue.
All the necessary elements for the successful implementation of the Internet are created by
innovative technologies and human desire to incorporate them into business and daily life
as much as possible. It is impossible to imagine even traditional group training without
media or other cutting-edge technologies, despite some specific challenges. As a result, the
majority of employers are interested in online training; however, due to a lack of
technological support and sufficient knowledge, not all businesses are ready to
immediately begin offering online training programs.ng its drawbacks will aid the business
in completing the highest level of human resource development. All of the benefits of
online learning are geared toward the times we live in now, where people don't have a lot
of free time, have to adapt to their environment, and need to make the most of their extra
time.
C. Recommendations
This is absolutely necessary to lessen the difficulties of being regulated and having a
geographically dispersed workforce. Additionally, it is the only way to guarantee that the
update occurs quickly and reaches the clients on time. Offering virtual job training in
particular enables students to adjust in the comfort of their own homes, improving
completion rates and retention.
One benefit of working from home is this. You can save money by not having to
commute or pay for breakfast or lunch. Additionally, your wardrobe won't typically be as
important as when you need to be in the office, saving you money there as well. Being
able to work from home will help me save money and strengthen my relationship with
my son as a mother.
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Republic of the Philippines
Isabela State University
Cauayan City, Isabela
APPENDICES
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Appendix 8 - Documentation
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Isabela State University
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Pictures from our weekly meetings with Mr. Alvin Bonifacio discussing the most efficient methods of
getting a client.
These are the sample campaign banners and posters that I send to financial advisors and qualified
clients.
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