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Back Office Interview Questions and Answers

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Back Office Interview Questions and Answers

This section covers commonly asked and expert level Back Office Interview questions and answers. The types
of questions covered are general, conceptual, behavioral, situational and experience based. You can also find
interesting examples and sample answers with each question.

Who are these Back Office Interview Questions useful for?

These back office interview questions will be very useful for all candidates appearing for the role of back office
executive, admin, assistant, manager in domains like banking, data entry or any other. Both freshers and
experiened candidates will be benefited by these questions and answers.

1. What is a Back Office?

Answer:

The back office of a company is that part of the business which houses
employees taking care of administrative and support tasks. These employees
do not need to come directly in contact with the customers but are the ones
who form the back bone of the company and help in running the show
smoothly.
For e.g. In a finance or banking company, professionals taking care of
managing and settling the accounts, clearing the payments, updating the
accounts records, running the IT infrastructure, data entry, human resources
are the back office employees.

The back office does not generate the revenue for the company but without
its support the front office revenue generation team can't complete the deal.

Video : Call Center Interview: BPO Interview Questions

and Answers

2. What is the difference between Front Office and Back

Office?

Answer:

Front office is the team of people who come in direct contact with the
customers. For e.g. the sales people, the customer support employees.
These are the people who generate the revenue.

Back Office people are the people who do not come in direct contact with the
customers. They work from back stage but when a sales person gets a deal,
they are the ones to execute it and take it to consummation.

The two offices need to work hand in hand for the business to run smoothly.

3. What are the skills required to work in a Back Office?

Answer:

The skills required by Back Office personnel depend a lot on the role. But,
since this team is the one working with the data and communicating the
information with the front office people, they need to be technically good and
possess excellent communication skills both oral and written. They have to
be really good at coordinating with the front office team.
They should also know the business processes well to execute them
effectively.

4. What do you know about mid office in a financial

company?

Answer:

Between the front office and back office lies the mid office of a finance
company. Mid office hosts the team of employees who calculate and manage
the risks for the company. They calculate the profits and losses in every new
deal and scheme. They are good mathematicians, statisticians and have the
ability to harness the power of computers to deal with all the data. They
possess good analytical abilities.

This team is not the revenue generator for the business but plays an
extremely important role in conceiving the new schemes and giving the deals
a go ahead.

5. Why do companies set up their back offices in slightly

remote regions?

Answer:

Cost is usually the reason for the companies to set up their back offices
remotely.

6. Is it only some of the back office activities that the

companies outsource?

Answer:

The type of activities that a company outsources varies from business to

business. If there's a particular activity in the back office that is important
but not the core business of the company, they would consider outsourcing
it. Similarly, some companies can even outsource some of their front office
 activities. For e.g. the initial process of Passport processing in India is
outsourced because that is information collection. However, the back office is
maintained by government because that is information verification which
needs more control.
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▲Back office assistant interview questions & answers.

In this post, you can reference some of the most common interview questions
for a back office assistant interview along with appropriate answer samples. If
you need more job interview materials, you can reference them at the end of
this post.

1. What is your greatest weakness for the

position: BACK OFFICE ASSISTANT?
1. Ways to answer:

a) First way: Inadvertently turning your strong point into a weak point.

I am a perfectionist and therefore, I rarely believe anyone can work as

well as me. As a result, I am afraid to delegate important tasks to others
as I want to get them done right
This approach clearly shows an employer that you are unable to work as a
team, and may not do well in a managerial capacity.

b) Second way:Solving your weakness absolutely.

A better approach is that you state one point which was once your weakness,
but you have done well to resolve it.

For example:

I tended to be a perfectionist, and as a result I struggled to delegate to

others. However, I have found that in order to develop both individually
and as an organization, everyone in a company must be given
responsibility, and through this a solid team develops and the
organization thrives.
2. Steps to answer:You need to show it through your attitude and voice: It is
really your weakness. And, you may also state some situations how much that
weakness has caused you difficulties.Give your solution to resolve that
weakness, partly or wholly.Solutions to a weakness may be training, mentoring,
etc

3. Interview Tips for “weakness” question:This is a common question in any

interview, so don’t try to avoid answering it.

Never mention a weakness that relates to a crucial requirement of the job.

Don’t try to make up a weakness.

Don’t say you have no weakness. No one is perfect, therefore, you shouldn’t
say you have no weakness.

2. What field experience do you have for a

BACK OFFICE ASSISTANT POSITION?
Answer tips

Speak about specifics that relate to the position you are applying for. If you do
not have specific experience, get as close as you can.

If you are being asked this question from your employer then you can explain
your experience. Tell the employer what responsibilities you were performing
during your job. You can tell what programs you developed and what modules
you worked on. What were your achievements regarding different programs.

Answer sample

I have been working with computers since 2001. I also have a degree in
network support/computer repair. I have built my last 3 computers, have work
with Dell as an employee. So I have around 15 years experience working with
computers.

3. What have you done to improve your

knowledge for a BACK OFFICE ASSISTANT
POSITION IN THE LAST YEAR?
Try to include improvement activities that relate to the job. A wide variety of
activities can be mentioned as positive self-improvement. Have some good
ones handy to mention.

Employers look for applicants who are goal-oriented. Show a desire for
continuous learning by listing hobbies non-work related. Regardless of what
hobbies you choose to showcase, remember that the goal is to prove self-
sufficiency, time management, and motivation.

Answer samples

I believe that everyone should learn from his or her mistakes. I always try to
consult my mistakes with my kith and kin especially with elderly and
experienced person.

I enrolled myself into a course useful for the next version of our current
project. I attended seminars on personal development and managerial skills
improvement.

4. Tell me about yourself

This is a common question during an interview, possibly the most asked. It is

used as an ice breaker, gets you talking about something comfortable, but you
need to have something prepared for a response. However, you don’t want it
to sound memorized. The fact is, the interviewer isn’t interested in your life
story. Unless asked otherwise, focus on education, your career and present
situations. You should work chronologically, starting as far back as possible and
working until present.

5. Why do you believe we should hire you?

This question needs to be carefully answered as it is your opportunity to stick

out from the rest of the applicants. You should focus on skills that you have,
including those not yet mentioned. Simply responding “because I’m really
good” or “I really need a job” isn’t going to work. You shouldn’t assume the
skills of other applicants or their strengths, focus on yourself. Tell the
interviewer why you are a good fit for the position, what makes you a good
employee, and what you can provide the company. Keep it brief while
highlighting achievements.

6. What knowledge do you have about the company?

You should do your research prior to the interview. Look into background
history of the company, this will help you stick out. Learn about main people,
have they been in the news lately? The interviewer doesn’t expect you to
know dates and certain people, but showing that you have enough interest to
research the company is a positive impression.

7. Why are you leaving last job?

Although this would seem like a simple question, it can easily become tricky.
You shouldn’t mention salary being a factor at this point. If you’re currently
employed, your response can focus on developing and expanding your career
and even yourself. If you’re current employer is downsizing, remain positive
and brief. If your employer fired you, prepare a solid reason. Under no
circumstance should you discuss any drama or negativity, always remain
positive.

8. What do you consider to be your best strength?

This question allows you to brag on yourself, but keep in mind that the
interviewer wants strengths relative to the position. For example, being a
problem solver, a motivator, and being able to perform under pressure, positive
attitude and loyal. You will also need examples that back your answers up for
illustration of the skill.

9. What do you see yourself doing in five years?

This is another question looking towards job commitment. Some people go

through jobs like socks because they don’t have a life plan, and your answer
can show insight into this. It can also be used for finding out if you are the type
that sets goals at all in life, because those that make long-term goals are usually
more reliable. Also, your goals can provide insight on your personality too.

You should respond with an answer that shows progression in your career is
on track with your route in the company. It’s important to do your research on
company prospects, this way you understand what to expect and if it’s in your
long-term goal. Interviewers don’t want to set you on a path that won’t provide
the results you want, resulting in you resigning.

10. What are your salary expectations?

This question is like a loaded gun, tricky and dangerous if you’re not sure what
you are doing. It’s not uncommon for people to end up talking salary before
really selling their skills, but knowledge is power as this is a negotiation after
all. Again, this is an area where doing your research will be helpful as you will
have an understanding of average salary.

One approach is asking the interviewer about the salary range, but to avoid the
question entirely, you can respond that money isn’t a key factor and you’re
goal is to advance in your career. However, if you have a minimum figure in
mind and you believe you’re able to get it, you may find it worth trying.

11. Do you have any questions?

It is common for this question to to be asked every time, and you should have
questions ready. By asking questions you are able to show that you have
enough interest to do some research, and that you want to learn all that you
can. You should limit the questions to no more than three or four.

You can try asking questions that focus on areas where you can be an asset.
Other options include asking about what your position would be, and how fast
they expect you to become productive. Also, asking about the next step in the
process and when to expect to hear about the position.
Answer customers' quiries and give advice on available services, such as deposit accounts,
bonds and securities.
• Compile information about new accounts, enter account information into computers, and file
related forms or other documents.
• Refer customers to appropriate bank personnel.
• Interview customers to obtain information needed for opening accounts.
• Inform customers of procedures for applying for services.
• Investigate and correct errors upon customers' request using customer records.
• Perform counter duties as required.
• Execute transfers of funds.

 Experience reconciling accounting figures and financial records

• Ability to identify errors
• Appropriate handling of sensitive information
• Ability to work to deadlines
• High level of attention to detail
• Excellent written and verbal communication skills
• Strong client relationship management and customer service skills
• Team player with the ability to work with multiple parties
• Intermediate to advanced computer software skills, including Excel and Accounting packages