International Journal of Research in Engineering, Science and Management 170

Volume-2, Issue-12, December-2019

www.ijresm.com | ISSN (Online): 2581-5792

A Study on Job Satisfaction of the Employees of

Axis Bank, Nagpur
Anjali Yadav1, Priti Rai2
1
Student, Department of MBA, G. H. Raisoni College of Engineering, Nagpur, India
2
Professor, Department of MBA, G. H. Raisoni College of Engineering, Nagpur, India

Abstract: The performance of an organization depends to a agriculture, companies etc. The registered office of Axis bank
great extent on the job satisfaction of the employees. It has been is in Ahmedabad. The Axis bank has its branches in eight
observed that job satisfaction leads to motivation among foreign countries including Hong Kong, Singapore and Dubai.
employees. The study has been conducted to find the degree of
The Axis bank offers services in four segments; treasury
satisfaction among the employees of Axis Bank with respect to the
various factors contributing towards the job satisfaction. The data operations, retail banking, corporate banking and other banking
used to conduct the study is of primary and secondary in nature. business. Investment in corporate debt, shares, mutual funds,
A structured questionnaire has been conducted for collecting derivative trading are the services included in treasury
primary data. The study suggests that more than half of the operations. Retail banking include services like loans, deposits,
employees are satisfied with work environment of the bank. More locker facility, internet banking, ATM facility, RTGS, financial
than three-fourth of the employees are satisfied with the career
development opportunities which are provided by the bank. The
advisory services etc. The bank offers capital market related
employees are also satisfied with the grievance redressal services, appraisals of project, cash management services and
mechanism of the bank. Almost half of the employees are satisfied management of private issue under corporate banking. Other
with the inter-personal relationship in the bank. The employees banking services include banking facilities provided to NRIs.
are satisfied with the policies framed by the management but they
are not satisfied with the implementation of the same. 2. Literature review
Keywords: Job Satisfaction Rajkatoch (2012) points out that the job satisfaction is the
degree of feeling nice or good about the job. Job satisfaction is
1. Introduction the result of decent remuneration, environment related to work,
security of job etc. A study done by Natarajan (2001) reveals
The productivity of any organization largely depends upon
that there is no relation between job satisfaction and job
the job satisfaction which employees achieve in an
experience.
organization. In some way or the other job satisfaction is also
The study conducted by Organ and Ryan (1995) pointed out
linked with life satisfaction. Every person spends a large
portion of his day, working in an organization. If a person is that the job satisfaction is directly related to employee’s
turnover and absenteeism. As per Spector (1997), job
able to derive satisfaction from his job, he will be satisfied in
satisfaction refers to the feeling about their job. C.R. Reilly
his personal life as well.
(1991) defines job satisfaction as the general attitude towards a
Many researches has pointed out that the job satisfaction
job.
plays an important role in motivating employees, increasing his
morale, enhanced work performance etc. job satisfaction means Hussami (2008) points out that job satisfaction to a large
extent depends upon the expectations from the job. As per
the level of contentment a person has from his job. In other
Vidal, Valle and Aragón (2007), job satisfaction is multi-facet
words, if an employee is satisfied from his job means he like his
phenomenon and is influenced by various factors. A study
and vice-versa.
conducted by Friedlander and Margulies (1969) reveals that
Locke (1976) says that the job satisfaction is an emotional
friendly staff-relation contributes positively towards job
state which is positive due to positive experience in job. As per
satisfaction.
the study conducted by Lease (1998), less absent from the job,
more efficient, more commitment is a result of job satisfaction.
3. Research methodology
A. Company profile –Axis bank
A. Objectives of the Study
Axis bank was formerly known as UTI bank. Axis bank is
the third largest private sector bank operating in India. The bank  To study the degree of satisfaction among the
offers various services to its customers. The customer of Axis employees of Axis Bank with respect to the various
bank varies from individuals, MSME, business related to factors contributing towards the job satisfaction.
 International Journal of Research in Engineering, Science and Management 171
Volume-2, Issue-12, December-2019
www.ijresm.com | ISSN (Online): 2581-5792

B. Data Collection It is important to note that approximately 76% of the

The study has been done using the collection of data through respondents have completed their post-graduation. Only
primary sources and secondary sources. The secondary data has approximately 24% of the respondents are having graduation
been collected with the help of various books, websites and degree.
information from Axis Bank. The primary data have been
collected using structured questionnaire. Graph No. 4:
The questionnaire was prepared so as to fulfill the objectives
of the study. The first part of the questionnaire was related to
the demographic data of the respondents. The other part of the
questionnaire was related to the factors effecting job
satisfaction of the employees of Axis Bank, Nagpur.
In this study Simple Random Sampling Technique has been
used. In this study, total 80 questionnaires were given to the
employees of Axis Bank, Nagpur. After receiving the filled
questionnaire only 74 questionnaires were appropriate for the
study. The remaining questionnaire were either incomplete or The above graph shows that approximately 58% of the
were left blank. respondents are married and the rest are not married.

4. Data analysis Graph No. 5:

Graph No. 1:

The above graph indicates that approximately 66% of the

employees are male and approximately 34% are females. The above graph indicates that nearly 57% of the respondents
are at low level management in the Axis bank. The respondents
Graph No. 2: belonging to the middle level management is nearly 43%.

Degree of Satisfaction with respect to the factors contributing

towards Job Satisfaction:

Graph No. 6:

The above graph shows that 50% of the respondents are in

the age group of 20-30. Approximately 31% of the respondents
are in the age group of 31-40. Only approximately 1%
respondents are above 50 years.

Graph No. 3

The above graph suggest that the approximately 20% of the

employees are highly satisfied and satisfied with the nature of
work. On the other side, approximately 77% are dissatisfied or
highly dissatisfied with the nature of work.
 International Journal of Research in Engineering, Science and Management 172
Volume-2, Issue-12, December-2019
www.ijresm.com | ISSN (Online): 2581-5792

Graph No. 7: The above graph shows that approximately 68% of the
employees are dissatisfied or highly dissatisfied with the
implementation of management policies. The employees agree
that the policy made by the management is good but its
implementation is a concern. It is equally important to note that
approximately 28% of the employees have the contrary opinion
on the same.

Graph No. 11:

The above graph indicates that nearly 58% of the employees

are dissatisfied or highly dissatisfied with the inter-personal
relationship within the organization. Also, 42% of the
employees are either highly satisfied or satisfied with the above
parameter.

Graph No. 8:

The above graph suggests that nearly 82% of the employees

are either highly satisfied or satisfied with the career
development options available at the Axis bank.

Graph No. 12:

Close to 72% of the employees feel that they do not get

compensated as per their skills. Close to 28% of the employees
are highly satisfied and satisfied with the pay and allowances
which they are receiving.

Graph No. 9:

The above graph indicates that grievance redressal is at a

satisfactory level which has been confirmed by nearly 57% of
the employees. On the other side, nearly 32% of the respondents
differ on the above statement.

Graph No. 13:

Approximately 66% of the employees are highly satisfied

and satisfied with the work environment in Axis bank. On the
contrary, approximately 34% of the employees are dissatisfied
with the work environment.

Graph No. 10:

Job security is one of the reasons which reduce job

satisfaction among the employees of Axis bank. The same has
been confirmed by 76% of the employees. On the contrary,
nearly 24% of the respondents feel that the job in Axis bank is
secured.
 International Journal of Research in Engineering, Science and Management 173
Volume-2, Issue-12, December-2019
www.ijresm.com | ISSN (Online): 2581-5792

5. Conclusion [2] Lease, S. H. (1998), Annual review, 1993–1997: Work attitudes and
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[5] Organ, D. and Ryan, K. (1995), A Meta-Analytical Review of attitudinal
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and dispositional predictors of organizational citizenship behavior,
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The employees are satisfied with the policies framed by the [6] Rajkatoch, O. (2012), Job Satisfaction Among College Teachers: A Study
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