1 Face to face suggestions are _________ More effective Less effective Not necessary Avoided

2 For effective controlling by supervisor,essential parameters are Timely and forward looking Flexible Comprehensive All

3 Marketing is exchange of values between the _____ and the ______ Production and Purchasing Seller and Buyer Input and Output Import and Export

4 When emergency situation comes _______ Continue previous planning Change the situation Change the plan None of these

5 Which information is not necessary in job description? Job name Operations Cycle time All are correct

Organisation needs Discipline starts from Lack in discipline leads to

6 Which statement is wrong? Discipline has no excuses
Discipline bottom to top loss of control

7 Communication with all department is _____ Open loop Closed loop Oral Non verbal

8 Equity is seen by few ways. Which is not the correct from the following? Pickup facility Dress code Canteen facility Chair and cabin

Measurement of actual
9 Critical point control method is concerned with __________ Taking corrective action Analysing deviations None of these
performance

10 Sales cannot be promoted by ___________ Advertisement Personal selling Sales promotion Design

11 Techniques not used for control function are_________ CPM PERT Audit Budget

12 Control system having feedback system is ___________ Reverse System Feedback Control Open Loop System Closed Loop System

Specify the correct flow:1) Selection 2) Interview 3) Advertisement 4) Vacancy Created 5) Offer
13 1-2-3-4-5-6-7 2-4-3-1-5-7-6 4-3-2-1-5-7-6 4-2-3-1-5--7
letter 6) Training 7) Joining

14 " Do what I say because I am good to you" is ________ instruction. Force Paternalism Bargain Harmony

15 Why counseling by supervisor is needed? To increase confidence Dull working conditions Need support All

Policy decisions in
16 Which of the following is not the way to lay disciplinary standards? Disciplinary actions Training for discipline Forgiving for few times.
Discipline

17 Good instruction is not ________ Reasonable Oral Complete Clearly defined.

Past oriented and future

18 Which is not the control technique ? Market control Production control Clan control
oriented

19 Funds flow analysis is _____ Past control Future control Clan control Old control

Due to link of supervisor with stores and inventory. 1.

20 Material can be received in time 2. 1 is correct Both correct 2 is correct Both wrong
Accumulation of material is avoided.

21 " You do as I say" is ________________ instruction. Force Paternalism Bargain Harmony

22 What is meant by understanding Team? Speciality of team Number of team members Requirements of team All

23 Directions by supervisor cannot avoid following problem. Wastage of time Rework Machine capacity Repetative mistakes

Instructions by proper
24 What are the features of complete instructions? Instructions at proper time Simple and clear All of these
person

25 Too many controls _________ workers. motivate assist irritate benefit

26 Controls due to Government rules are _______ Past Future control Market control Bureaucratic

27 Providing correct way of working is_____________ Planning Organizing Directing Controlling

28 Prices of products are due to which control? Past control Future control Market control Clan control
 In giving directions when supervisor says, " goal of workers and organisation are same." Then
29 Unity of commands Harmony of objectives Direct supervision Follow through
such directions are called _____

30 Instructions' is the ___________ communication Upward Downward Informal Horizontal

31 Funds flow analysis is _____ Past control Future control Clan control Old control

32 Which is not the quality of Supervisor as Counsellor? Emotional Stable Motivator Listener

33 To avoid confusion taken by higher management, decisions must be _____ Ellaborated Cancelled Forced Reversed

34 What are not ways to lay disciplinary standards? Disciplinary actions Forgetting for few times Training for discipline Policy decisins in Discipline

What is chronology of steps in Control process? 1. Setting performance 2. Comparing actual

35 1-4-2-3 1-2-4-3 1-3-2-4 2-1-4-3
performance 3.Taking corrective actions 4. Measurement of actual performance.

Change the quality

36 If material used is defective then how to correct it? Change the material Cancel the process Take action on supplier
standards of the material

Actions are taken on Performance standards are

37 After identifying the deviations___________________ Causes are analysed Measurements are taken
workers calculated

38 Out of these which is not the quantitative standards? Cost Time Relations Amount

39 What is not the quantitative control techniques? Ratio analysis Breakeven analysis Observation Audits

40 Inspection of jobs is ____________ Past control Future control Clan control New control

41 Which are needs of direction by supervisor? Harmony of objectives Direct supervision Unity of command All of these

1. Order should be clear and complete

42 Only 1 correct Only 2 correct Both correct Both wrong
2.Order should be non compatible

Match the pairs 1.

Harmony of Objects A. Do what I say or otherwise
43 2. Force B. Do what I say because I am good to you 1-D, 2-A, 3-B, 4-C 1-D, 2-A, 3-C, 4-B 1-A, 2-D, 3-B, 4-C 1-B, 2-C, 3-D, 4-A
3. Paternalism C. You do as I say
4. Bargain D. If we perform together ,each will be benefited.

In giving directions when Supervisor says "Goal of workers and Organization are same " Then
44 Unity of commands Harmony of objectives Direct supervision Follow through
such directions are called ______