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eCommerce Mobile App: Sure Shot Way to Random Post

Retain Customer Loyalty and Satisfaction eCommerce Mobile App: Sure Shot Way to
Retain Customer Loyalty and Satisfaction
June 28, 2022
By Nisarg Rami | Jun 28, 2022 | Blog

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Strategies to Lower Your AWS Bill By 40% or
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Optimize Your Azure Cloud Spend
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Ultimate Guide to Travel App Development in

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

Keeping customers happy, content, and loyal to a business is a tough task and every Importance of User Stories in Agile
Development
business owner leaves no stone unturned to make it happen.  Even though it takes a toll May 31, 2022
on one’s investments and operations, business owners can’t afford to put these things
aside and move ahead.

If a customer is satisfied and sticks to a business, no one can defeat it.  That’s the end of Categories
the story.  But how to pull this off?  There are many ways, and experts prefer having a
mobile app above all. Application Development

Artificial Intelligence
It does more than have easy service delivery.  It keeps buyers happy.  This is true for e-
commerce businesses as well.  Read the blog to find out what impact a mobile app has Backoffice Data Processing

on customer loyalty and satisfaction and how it happens.

Big Data

eCommerce Mobile App – A Way For Winning Customers’ BPO Services

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If asked, even Starbucks customers will say that it’s the mobile app that they loved the Cloud Computing

most after the Vanilla Latte or Iced White Chocolate Mocha.

Cloud Computing

As per recent research, the Starbucks mobile app is supposed to be used by over 23 Ecommerce Store Development
million customers.  Users of the Starbucks app claim to have a higher user experience
Industry
with the app that is far above what they experience with high-end brands like Google and
Apple. IoT

Maintenance and support

Starbucks’ CEO also confirmed that the company’s mobile app helped capture over 36%
of the total coffee market in the US. Microsoft Asp.net MVC Development

Microsoft Practices
Is it possible that a mobile app can make such a huge
difference? Microsoft Sharepoint Development

Well, it’s very possible, provided you know how to use the mobile app in full swing.  The Microsoft Solutions

mobile app is one the most viable way using which a customer can stay connected with
Mobility Solutions
customers.  And the stronger this connection is, the higher the sales.
Open Source

Not only this; it is useful to improve customer satisfaction and build loyalty.  This is how it
Open Source Development
happens.
Project Outsourcing
 Rewards and rewards
SEO and Digital Marketing

No one hates rewards.   Customers are so obsessed with earning rewards points that Services

they often spend more just to grab some lucrative rewards.  With a mobile app, it’s easy Social Media Marketing
to build a reward program, update customers about it, and provide instant redemption.
Technology

If you know the art and science of reward programs, you can use them to attract more
Technology Solutions
customers and sales.  The Starbucks app is a live example of this.  For each purchase,
Value Proposition
they are awarded points that can be redeemed for future purchases.  This way, they get
 a discount and enjoy the privilege of being an esteemed customer.  When customers are Virtual Assistant
being treated special and made to feel privileged, it’s obvious to develop an affinity
 WordPress Developer
towards those businesses.  They stick to the businesses to receive that extra distinctive  +1 (856) 482-7700
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treatment.  Gladly, a mobile app makes this go smoothly.

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 A real-time buying experience is possible in a mobile app Related Posts

What is Windows Azure and Why Use It?

The biggest challenge for an e-commerce store is to maintain the equilibrium between
August 19, 2014
real and virtual experience with the product.   Customers often ditch an online store
because what they see and what they got to seem like two entirely different products.
Why Do You Require Microsoft .Net
 This also leads to a high return rate that causes an extra operational burden on them.
Development Framework?
August 30, 2014
With the inclusion of AI, VR, and AR, it’s possible to abridge the gap between reality and
the virtual world that online shoppers face.  Integration of these technologies helps an e- AWS Cost Optimization: Best Practices and
Strategies to Lower Your AWS Bill By 40% or
Commerce mobile app to provide a life-like buying experience. More
June 23, 2022
For instance, shoppers can create their avatars and see how the clothes or accessories
will look on them.  They can easily upload their actual photos to try make-up, clothes, and
other stuff.  Why only clothing?
Get in Touch
Other e-Commerce stores can also benefit from this technology.  IKEA has such a feature
in its app where you can upload the room photo and design it using the products from the
stores.  You can create a virtual version of your real room. Full name * 

Nike has gone a step ahead to shorten this gap by launching the metaverse showroom.
 In this showroom, people can even buy with their virtual friends. Email *

This way, they can judge a product before actually buying it and make decisions
accordingly.  When they get products that are perfect in both the real and virtual world, US (+1) Phone *
they are satisfied, will keep the products, and shop more.

But, all of this isn’t possible on a website.   These technological advancements are Message *
possible in an app and only deliver the best value in this way.

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 Quick resolution to the queries and order issues

How cumbersome is it to find a customer care number, find out the order details of the
order, and call the customer number to raise an issue?  This irks customers the most.

This is why many online shoppers hesitate to shop online from a business if they find the
customer support of that store failed to live up to their expectations.  This is also a major
reason for customers not to shop in the future.

But, with the help of an e-Commerce app, it’s easy for businesses to improve customer
support and make it extra responsive.  They can set up a live chat bot to answer all the
queries.  The in-app calling feature prevents the number dialing hassles.

A direct emailing facility is also offered.  The app already offers an order tracking facility
to find out what is happening with the order.  All these features make business-customer
communication seamless, quick, and detailed.  Customers have faith in the online store
as they can reach out to the customers immediately.

 Personalized service delivery

Personalization is the key to thriving in the e-Commerce industry.  Customers love apps
like Netflix and Amazon because they present what customers want to see or buy.

Amazon has a highly personalized Home page for every customer where
recommendations are provided as per the past purchase and search history.  Its users
have claimed to have less product finding time as they already found a relevant product
 on the Home page.
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offering personal recommendations.   Finding the right content to watch from a huge
library is difficult.  But, the Netflix app makes it happen using powerful C-Metric
AI.  ThisisServices
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many streaming lovers prefer Netflix over any other platform.  They have become loyal
to it.

 Keeping customers informed and posted about everything

An informed customer is a happy customer.  Customers don’t want to miss out on any
offer or discount.  They are happy to be associated with a business that provides instant
updates without making any efforts.

Gladly, achieving this goal is possible with the help of push notifications.

The push notification feature makes it easy to keep customers updated about anything
your store offers.  Be it the order updates or new offers, you can keep your customers
updated with everything essential.  With push notifications, it’s easily possible for your
customers to grab some lucrative deals.

The Crux of the Discussion

From the above justification, it’s clear that an e-Commerce mobile app is useful when it 
comes to improving customer experience with the store and establishing loyalty towards
the business.  But, all of this is possible when you’ve developed an e-Commerce app with
utter perfection.

Mobile app development is a task that has to be achieved by paying attention to various
aspects like:

 Personalization
 Use of advanced technologies like AI, voice search, VR, and many more
 Native or cross-platform development
 Extensive testing and development
 Integration with other platforms
 Diverse payment methods

All these aspects have to be perfected when one wants to acquire a very functional and
feature-rich e-Commerce app.   For that you need to have the help of a professional
eCommerce development company that can easily pull all these e-Commerce app
development components.

C-Metric is one name that you can bank upon when it comes to mobility solutions for
eCommerce app development.  With years of excellence and a team of skilled in-house
developers, this app development service provider has helped hundreds of businesses to
acquire and update result-driven e-Commerce apps.  Put forward your requirements to
us and wait for an exceptional mobile app that can make your customers more content
and satisfied.

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