Hotel Management Training Course
Professional Waitering
• Learn about customer expectations and how you can exceed every one
• We’ll teach you how to navigate tricky scenarios and manage difficult customers
• A good waiter knows their product; you’ll learn about pairings, ingredients, seasonality
of food, wine and alcohol, and even coffee!
• We’ll show you how to set a table for family-style restaurants and fine dining
• Learn to take orders with fool proof memory methods so you never miss a single one
• From waiters friend to pencil, we’ll show you tools to make life easier
• A waiter is also a salesperson – learn to sell your business, menu, and self
• We’ll show you how to impress guests and maximize your tips and earnings
• You’ll learn how to use food ordering systems, POS, apps, and other tools
• We’ll teach you basic First Aid and health and safety practices
Food and Beverage Services
• Demonstrate appropriate service behaviors for a variety of guest types.
• Understand the concept and techniques of good service and demonstrate the skill
acquired.
• Program point-of-sale technology for service.
• Understand the scope and usage of service mise en place.
• Participate in the operation and execution of an in-room dining service.
• Participate in the operation and execution of banquet dining service.
• Participate in the operation and execution of restaurant dining services.
• Provide responsible service of alcoholic and non-alcoholic beverages.
• Demonstrate the English service technique.
• Demonstrate American Service technique.
• Demonstrate the Russian Service technique.
• Demonstrate Continental Service technique.
OFFICE NUMBER 301 LANDMARK HABIB BANK AG ZURICH, (AI JAWAHRAH
BUILDING) KHALID BIN
WALEED ROAD, BURDUBAI
+971 52 375 0856| 04 222 4191
91
Front desk Services
• Describe how the hospitality industry is structured including the size, target markets,
levels of service, ownership, and affiliation, and reasons for traveling.
• Explain how a hotel and the front office are organized.
• Trace the progress of the guest through the guest cycle and explain how front office
systems, forms, structure, equipment, and technology to help support each phase of
the cycle.
• Identify the types of reservations, how reservations are made, and how reservations
are confirmed and maintained.
• List the tasks involved in the registration function.
• Outline front office responsibilities, focusing on communications, guests’ services,
guest relations, and security functions.
• Describe accounting fundamentals and analyze basic front office financial statements.
• Summarize the procedures involved in checking a guest out and settling his or her
account.
• Explain how a “Night Audit” works and what function it serves.
• Identify basic management functions and how they affect the front office when
setting rates, forecasting room availability, budgeting, and evaluating operations.
• Measure yields using revenue management formulas, and explain the various
components of revenue management.
• List the human resource tasks involved in the front office functions of recruiting,
selecting, hiring, orienting, skills training, staff scheduling, and staff motivation.
OFFICE NUMBER 301 LANDMARK HABIB BANK AG ZURICH, (AI
JAWAHRAH BUILDING) KHALID BIN
WALEED ROAD, BURDUBAI
+971 52 375 0856| 04 222 4191
