User Guide

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Norton SystemWorks Premier Edition User Guide

The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 12.0 Copyright 2008 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, Norton, Ghost, GoBack, LiveUpdate, Norton AntiSpam, Norton AntiVirus, Norton Internet Security, Norton 360, and Norton SystemWorks are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Windows is a trademark of Microsoft Corporation. Other names may be trademarks of their respective owners. The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse engineering. No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors, if any. THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE. The Licensed Software and Documentation are deemed to be commercial computer software as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19 "Commercial Computer Software - Restricted Rights" and DFARS 227.7202, "Rights in Commercial Computer Software or Commercial Computer Software Documentation", as applicable, and any successor regulations. Any use, modification, reproduction release, performance, display or disclosure of the Licensed Software and Documentation by the U.S. Government shall be solely in accordance with the terms of this Agreement. Symantec Corporation 20330 Stevens Creek Blvd. Cupertino, CA 95014 http://www.symantec.com Printed in the United States of America. 10 9 8 7 6 5 4 3 2 1

Norton License Agreement Norton SystemWorks Premier Edition

IMPORTANT: PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT (LICENSE AGREEMENT) CAREFULLY BEFORE USING THE SOFTWARE (AS DEFINED BELOW). SYMANTEC CORPORATION, IF YOU ARE LOCATED IN THE AMERICAS; OR SYMANTEC ASIA PACIFIC PTE LTD, IF YOU ARE LOCATED IN THE ASIA PACIFIC RIM OR JAPAN; OR SYMANTEC LIMITED, IF YOU ARE LOCATED IN EUROPE, THE MIDDLE EAST OR AFRICA (SYMANTEC) IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE INDIVIDUAL, THE COMPANY, OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE (REFERENCED BELOW AS YOU OR YOUR) ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT. THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND SYMANTEC. BY OPENING THIS PACKAGE, BREAKING THE SEAL, CLICKING THE I AGREE OR YES BUTTON OR OTHERWISE INDICATING ASSENT ELECTRONICALLY, OR LOADING THE SOFTWARE, YOU AGREE TO THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, CLICK THE CANCEL OR NO BUTTON OR OTHERWISE INDICATE REFUSAL, MAKE NO FURTHER USE OF THE SOFTWARE, AND CONTACT YOUR VENDOR OR SYMANTEC CUSTOMER SERVICE, USING THE CONTACT DETAILS IN SECTION 10 OF THIS LICENSE AGREEMENT, FOR INFORMATION ON HOW TO OBTAIN A REFUND OF THE MONEY YOU PAID FOR THE SOFTWARE (LESS SHIPPING, HANDLING, AND ANY APPLICABLE TAXES EXCEPT IN CERTAIN STATES AND COUNTRIES WHERE SHIPPING, HANDLING, AND TAXES ARE REFUNDABLE) AT ANY TIME DURING THE SIXTY (60) DAY PERIOD FOLLOWING THE DATE OF PURCHASE. License Agreement (collectively the Software) is the property of Symantec or its licensors, and is protected by copyright law. Although Symantec continues to own the Software, after Your acceptance of this License Agreement You will have certain rights to use the Software during the Service Period. The Service Period shall begin on the date of Your initial installation of the Software, regardless of the number of copies that You are permitted to use in accordance with Section 1.A of this License Agreement, and shall last for the period of time set forth in the Documentation or the applicable transaction documentation from the authorized distributor or reseller from which You obtained the Software. The Software may automatically deactivate and become non-operational at the end of the Service Period, and You will not be entitled to receive any feature or content updates to the Software unless the Service Period is renewed. Subscriptions for renewals of the Service Period will be available in accordance with Symantecs support policy posted at: http://www.symantec.com/techsupp /support_policy.html. This License Agreement governs any releases, revisions, updates or enhancements to the Software that Symantec may make available to You. Except as may be modified by the Documentation, and subject to Symantecs right to terminate for Your breach pursuant to Section 9, Your rights and obligations under this License Agreement with respect to the use of this Software are as follows.

During the Service Period, You may:

A. use one copy of the Software on a single computer. If a greater number of copies and/or number of computers is specified within the Documentation or the applicable transaction documentation from the authorized distributor or reseller from which You obtained the Software, You may use the Software in accordance with such specifications;

1. License:
The software (including any accompanying features and services) and documentation (including any product packaging) (the Documentation), that accompanies this

B. make one copy of the Software for back-up or archival purposes, or copy the Software onto the hard disk of Your computer and retain the original for back-up or archival purposes; C. use the Software on a network, provided that You have a licensed copy of the Software for each computer that can access the Software over that network; D. permanently transfer all of Your rights in the Software granted under this License Agreement to another person or entity, provided that You retain no copies of the Software and the transferee agrees to the terms of this License Agreement. Partial transfer of Your rights under this License Agreement shall not be permitted. For example, if the applicable documentation grants You the right to use multiple copies of the Software, only a transfer of the rights to use all such copies of the Software would be valid; and E. use the Software in accordance with any additional permitted uses which may be set forth below.

and without notice, add, modify or remove features from the Software at any time. B. Certain Software uses content that is updated from time to time, including but not limited to the following Software: antivirus and crimeware software use updated virus definitions; antispyware software uses updated spyware definitions; antispam software uses updated antispam rules; content filtering and antiphishing software use updated URL lists; some firewall software use updated firewall rules; vulnerability assessment products use updated vulnerability data and web site authentication software uses updated lists of authenticated web pages; these updates are collectively referred to as Content Updates (or alternatively referred to as Protection Updates or Security Updates at times). You shall have the right to receive Content Updates for the Software during Your Service Period.

3. Product Installation; Required Activation:

A. During the installation process, the Software may uninstall or disable other security products, or features thereof, if such products or features are incompatible with the Software or for purposes of improving the overall functionality of the Software. B. There may be technological measures in this Software that are designed to prevent unlicensed or illegal use of the Software. You agree that Symantec may use these measures to protect Symantec against software piracy. This Software may contain enforcement technology that limits the ability to install and uninstall the Software on a computer to not more than a finite number of times for a finite number of computers. This License Agreement and the Software containing enforcement technology may require activation as further set forth in the Documentation. If so, the Software will only operate for a finite period of time prior to Software activation by You. During activation, You may be required to provide Your unique product key accompanying the Software and computer configuration in the form of an alphanumeric code over the Internet to verify the authenticity of the Software. If You do not complete the activation within the finite period of time set forth in the Documentation, or as prompted by the Software, the Software will cease to

You may not, nor may you permit any other person to:
A. sublicense, rent or lease any portion of the Software; B. reverse engineer, decompile, disassemble, modify, translate, make any attempt to discover the source code of the Software or create derivative works from the Software; C. use the Software as part of a facility management, timesharing, service provider or service bureau arrangement; or D. use the Software in any manner that is not permitted pursuant to this License Agreement.

2. Software Feature and Content Updates:

A. You shall have the right to receive new features to the Software as Symantec, in its sole discretion, makes such features available with the Software during Your Service Period. Symantec continually strives to improve the usability and performance of its products and services. In order to optimize the Software Symantec may, at its discretion

function until activation is complete; at which time the Software functionality will be restored. In the event that You are not able to activate the Software over the Internet, or through any other method specified during the activation process, You may contact Symantec Customer Support using the information provided by Symantec during activation, or as set forth below.

The name given during initial setup to the computer on which the Software is being installed. If collected, the name will be used by Symantec as an account name for such computer under which You may elect to receive additional services and/or under which You may use certain features of the Software. You may change the account name at any time after installation of the Software (recommended). Other general, statistical information used for license administration, product analysis, and for improving product functionality. This information will not be correlated with any personally identifiable information. The collected information as set out above is necessary for the purpose of optimizing the functionality of Symantecs products and may be transferred to the Symantec group in the United States or other countries that may have less protective data protection laws than the region in which You are situated (including the European Union), but Symantec has taken steps so that the collected information, if transferred, receives an adequate level of protection. Symantec may disclose the collected information if asked to do so by a law enforcement official as required or permitted by law or in response to a subpoena or other legal process. In order to promote awareness, detection and prevention of Internet security risks, Symantec may share certain information with research organizations and other security software vendors. Symantec may also use statistics derived from the information to track and publish reports on security risk trends. By using the Software, You acknowledge and agree that Symantec may collect, transmit, store, disclose and analyze such information for these purposes.

4. Privacy; Data Protection.

From time to time, the Software may collect certain information from the computer on which it is installed, which may include: Information regarding installation of the Software. This information indicates to Symantec whether installation of the Software was successfully completed and is collected by Symantec for the purpose of evaluating and improving Symantecs product installation success rate. This information will not be correlated with any personally identifiable information. Information on potential security risks as well as URLs of websites visited that the Software deems potentially fraudulent. The URLs could contain personally identifiable information that a potentially fraudulent website is attempting to obtain without Your permission. This information is collected by Symantec for the purpose of evaluating and improving the ability of Symantecs products to detect malicious behavior, potentially fraudulent websites and other Internet security risks. This information will not be correlated with any personally identifiable information. Portable executable files that are identified as potential malware, including information on the actions taken by such files at the time of installation. These files are submitted to Symantec using the Softwares automatic submission function. The collected files could contain personally identifiable information that has been obtained by the malware without Your permission. Files of this type are being collected by Symantec only for the purpose of improving the ability of Symantecs products to detect malicious behavior. Symantec will not correlate these files with any personally identifiable information. Such automatic submission function may be deactivated after installation by following the instructions in the Documentation for applicable products.

5. Sixty (60) Day Money Back Guarantee:

If You are the original licensee of this copy of the Software and are not completely satisfied with it for any reason, please make no further use of the Software and contact Symantec Customer Service, using the contact details set out in Section 10 of this License Agreement, for a refund of the money You paid for the Software (less shipping, handling, and any applicable taxes except in certain states and countries where shipping, handling and taxes are refundable)

at any time during the sixty (60) day period following the date of purchase.

6. Limited Warranty:
Symantec warrants that any media manufactured by Symantec on which the Software is distributed will be free from defects for a period of sixty (60) days from the date of delivery of the Software to You. Your sole remedy in the event of a breach of this warranty will be that Symantec will, at its option, replace any defective media returned to Symantec within the warranty period or refund the money You paid for the Software. Symantec does not warrant that the Software will meet Your requirements or that operation of the Software will be uninterrupted or that the Software will be error-free. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY.

IN NO CASE SHALL SYMANTECS OR ITS LICENSORS LIABILITY EXCEED THE PURCHASE PRICE WHICH YOU PAID FOR THE APPLICABLE SERVICE PERIOD. The disclaimers and limitations set forth above will apply regardless of whether You accept the Software.

8. U.S. Government Restricted Rights:

The Software is deemed to be commercial computer software as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19 "Commercial Computer Software - Restricted Rights" and DFARS 227.7202, Rights in Commercial Computer Software or Commercial Computer Software Documentation, as applicable, and any successor regulations. Any use, modification, reproduction release, performance, display or disclosure of the Software by the U.S. Government shall be solely in accordance with the terms of this License Agreement.

9. Export Regulation:
You acknowledge that the Software and related technical data and services (collectively "Controlled Technology") may be subject to the import and export laws of the United States, specifically the U.S. Export Administration Regulations (EAR), and the laws of any country where Controlled Technology is imported or re-exported. You agree to comply with all relevant laws and will not export any Controlled Technology in contravention to U.S. law nor to any prohibited country, entity, or person for which an export license or other governmental approval is required. All Symantec product is prohibited for export or re-export to Cuba, North Korea, Iran, Syria and Sudan and to any country subject to relevant trade sanctions. USE OR FACILITATION OF SYMANTEC PRODUCT IN CONNECTION WITH ANY ACTIVITY INCLUDING, BUT NOT LIMITED TO, THE DESIGN, DEVELOPMENT, FABRICATION, TRAINING, OR TESTING OF CHEMICAL, BIOLOGICAL, OR NUCLEAR MATERIALS, OR MISSILES, DRONES, OR SPACE LAUNCH VEHICLES CAPABLE OF DELIVERING WEAPONS OF MASS DESTRUCTION IS PROHIBITED, IN ACCORDANCE WITH U.S. LAW.

7. Disclaimer of Damages:
SOME STATES AND COUNTRIES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL SYMANTEC OR ITS LICENSORS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT, OR SIMILAR DAMAGES, INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF SYMANTEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. General:
This License Agreement will be governed by the laws of the State of California, United States of America. This License Agreement is the entire agreement between You and Symantec relating to the Software and: (i) supersedes all prior or contemporaneous oral or written communications, proposals, and representations with respect to its subject matter; and (ii) prevails over any conflicting or additional terms of any quote, order, acknowledgment, or similar communications between the parties. Notwithstanding the foregoing, nothing in this License Agreement will diminish any rights You may have under existing consumer protection legislation or other applicable laws in Your jurisdiction that may not be waived by contract. This License Agreement shall terminate upon Your breach of any term contained in this License Agreement and You shall cease use of and destroy all copies of the Software and Documentation. The disclaimers of warranties and damages and limitations on liability shall survive termination. This License Agreement may only be modified by the Documentation or by a written document that has been signed by both You and Symantec. Should You have any questions concerning this License Agreement, or if You desire to contact Symantec for any reason, please write to Symantec Customer Service, 555 International Way, Springfield, OR 97477, U.S.A. or visit the Support page at www.symantec.com. CPS / S 2.0 / USE

hard drive on the device from which the disaster recovery image was made or on a replacement device provided that the software has been removed from the original device. D. You may use the Software to clone a hard drive from a device to a replacement device, in the manner described in the Software documentation and to use the Software on the replacement device provided that the Software has been removed from the original device. E. You may not use the Software commercially or non-commercially for the purpose of creating an image on multiple devices or hard drives, except for multiple hard drives installed in or attached directly to the original device. F. For the purposes of this License Agreement, a virtual device is considered the same as a physical device. G. If the Software You have licensed includes the Symantec Recovery Disk (Component) the following uses and restrictions apply to the Software: (i) The Component contains Windows software licensed from Microsoft Corporation. Microsoft Corporation has no liability to You for the Component. Any support for the Component will be provided by Symantec in accordance with Symantecs then-current support guidelines. (ii) THE COMPONENT CONTAINS A TIME-OUT FEATURE THAT WILL AUTOMATICALLY RE-BOOT THE DEVICE AFTER SEVENTY-TWO HOURS OF CONTINUOUS USE. THIS TIME-OUT FEATURE WILL RESET EACH TIME THE COMPONENT IS RE-LAUNCHED. (iii) The Component may be used as a boot, diagnostic, disaster recovery, setup, restoration, emergency service, installation, test, and configuration utility program. Use of the Component as a general purpose operating system or as a substitute for a fully functional version of any operating system product is strictly prohibited. Windows is a registered trademark of Microsoft Corporation. H. The Software may include access to the Google Desktop search engine (Application). Your use of the Application is governed by an agreement between you and Google. Symantec has no liability to You for your use of Application and does not warranty or provide technical support for Your use of the Application.

Additional Terms and Conditions:

In addition to Section 1 above, the following terms and conditions will also apply to Your use of the Software: A. You may use the Software on one device to clone, or apply an image of a hard drive on that device, or to another hard drive on the same device, a replacement device, secondary media, or network drive. B. You may use the Software on a device to create an image file of a hard drive on that device and store the image file on fixed or removable media for disaster recovery purposes. C. You may use the Software as a boot disk to re-apply the hard drive image that was created for disaster recovery purposes to the

Google and Google Desktop are trademarks of Google Inc. I. The Software may contain third party device drivers. Such device drivers are provided solely for Your convenience. It is Your responsibility to confirm whether such device drivers are applicable to Your environment. The device drivers are provided by Symantec "AS IS" WITHOUT ANY TECHNICAL SUPPORT OR WARRANTY OF ANY KIND, INCLUDING BUT NOT LIMITED TO FITNESS FOR A PARTICULAR PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT AND UNDER NO LEGAL THEORY SHALL SYMANTEC OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY DIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE OR INDIRECT DAMAGES OF ANY KIND ARISING OUT OF OR RELATED TO THE THIRD PARTY DEVICE DRIVER.

Technical Support:
In connection with Your use of the Software You may choose to access certain technical support features that may be offered from within the Software, which may include live chat with a technical support agent and/or assistance from a technical support agent via remote computer access (any such technical support offered from within the Software shall be referred to in this License Agreement as the Technical Support). Any such Technical Support shall be provided in Symantecs sole discretion without any guarantee or warranty of any kind. It is solely Your responsibility to complete a backup of all Your existing data, software and programs before receiving any Technical Support. In the course of providing the Technical Support, Symantec may determine that the technical issue is beyond the scope of the Technical Support. Symantec reserves the right to refuse, suspend or terminate any of the Technical Support in its sole discretion. CPS / S 1.1 / NSW PREMIER

Contents

Chapter 1

Installation .................................... . . . . . . . 11
Before you begin ............................... . . . . . . . Installing and activating Norton SystemWorks Premier Edition ........ . . . . . . . If the opening panel does not appear ...... . . . . . . . Installing Norton AntiVirus ................. . . . . . . . Installing Norton Save and Restore ....... . . . . . . . Installing Norton SystemWorks options after installation ......................... . . . . . . . Installing components after installation ............................... . . . . . . . 11 12 13 13 13 14 15 17 17 18 18 19

Chapter 2

Getting Started .............................. . . . . . . . Starting Norton SystemWorks Premier Edition ..................................... . . . . . . . Activating your product ...................... . . . . . . . Exploring the main window ................. . . . . . . . For more information ........................ . . . . . . .

Chapter 3

Responding to emergencies ............. . . . . . . . 23

Using the Norton Recovery Tool if you cannot install the product ............. . . . . . . . 23

Service and Support Solutions ................................. . . . . . . . 25 Index . . . ................................................................. . . . . . . . 31

10

Contents

Installation

This chapter includes the following topics:

1

Before you begin Installing and activating Norton SystemWorks Premier Edition If the opening panel does not appear Installing Norton AntiVirus Installing Norton Save and Restore Installing Norton SystemWorks options after installation Installing components after installation

Before you begin

Before you begin, you should close all open programs on your computer and ensure that you are connected to the Internet. Norton SystemWorks Premier Edition contains an antivirus program. If you have other antivirus programs that are installed on your computer, an uninstall panel may appear to help you remove them. Symantec strongly recommends that you remove the other antivirus programs. Follow the instructions on the uninstall panel.

12

Installation Installing and activating Norton SystemWorks Premier Edition

Do not install this product if you think that there is lost or destroyed data on your computer, or a problem with your disk drive.

During installation, Microsoft messages may appear. Follow Microsoft's on-screen instructions before you continue the installation of Norton SystemWorks Premier Edition.

Installing and activating Norton SystemWorks Premier Edition

You can install Norton SystemWorks Premier Edition from a CD or from a file that you download To install and activate Norton SystemWorks Premier Edition 1 Do one of the following: 1 If you install from a CD, insert the CD into the CD-ROM drive. 1 If you downloaded your copy of Norton SystemWorks Premier Edition, double-click the file that you downloaded.
See If the opening panel does not appear on page 13.

2 In the opening panel, click Install Norton SystemWorks. 3 Read the License Agreement, type your Product Key if prompted, and then click I Agree. If you do not accept the License Agreement, you cannot continue the installation. 4 In the Installation Options panel, review the options, and then click Next. The installation takes a few minutes. 5 In the Installation Confirmation panel, click Finish. 6 In the Activation panel, click Finish.

Installation If the opening panel does not appear

13

If the opening panel does not appear

Sometimes a computer's CD-ROM drive does not automatically run a CD. To start the installation from the product CD 1 On your desktop, double-click My Computer. 2 In the My Computer window, double-click the icon for your CD-ROM drive. 3 In the list of files, double-click Setup.exe.

Installing Norton AntiVirus

You can install Norton AntiVirus from a CD or from a file that you downloaded. To install Norton AntiVirus 1 Do one of the following: 1 If you install from a CD, insert the Norton SystemWorks Premier Edition CD into the CD-ROM drive. 1 If you downloaded your copy of Norton SystemWorks Premier Edition, double click the file that you downloaded. 2 In the opening panel, click Install Norton AntiVirus 3 Follow the on-screen instructions

Installing Norton Save and Restore

You can install Norton Save and Restore from a CD or from a file you downloaded.

14

Installation Installing Norton SystemWorks options after installation

To install Norton Save and Restore 1 Do one of the following: 1 If you install from a CD, insert the Norton SystemWorks Premier Edition CD into the CD-ROM drive. 1 If you downloaded your copy of Norton SystemWorks Premier Edition, double click the file that you downloaded. 2 In the opening panel, click Install Norton Save and Restore 3 Follow the on-screen instructions

Installing Norton SystemWorks options after installation

When you install Norton SystemWorks Premier Edition, the Installation Options panel provides a list of options that you can install. If you choose not to install these options during installation of the product, you can add them later by using your CD. If you downloaded Norton SystemWorks Premier Edition, you can access these options from the file that you downloaded. To install Norton SystemWorks options after product installation by using the CD 1 Insert the Norton SystemWorks Premier Edition CD into your computer's CD ROM drive. 2 In the opening panel, click Install Norton SystemWorks. 3 In the Modify Installation panel, click Modify. 4 In the Installation Options panel, ensure that the components that you want to install are checked, click Next, and then follow the on-screen instructions.

Installation Installing components after installation

15

To install Norton SystemWorks options after installation by using downloaded files on Windows XP 1 On your desktop, click Start > Settings > Control Panel > Add or Remove Programs. 2 In the Add or Remove Programs panel, click Norton SystemWorks, and then click Change. 3 In the Modify Installation panel, click Modify. 4 In the Installation Options panel, ensure that the components you want to install are checked, click Next, and then follow the on-screen instructions. To install Norton SystemWorks options after installation by using downloaded files on Windows Vista 1 On your desktop, click Start > Control Panel > Programs and Features. 2 In the Programs and Features panel, click Norton SystemWorks, and then click Change. 3 In the Modify Installation panel, click Modify. 4 In the Installation Options panel, ensure that the components you want to install are checked, click Next, and then follow the on-screen instructions.

Installing components after installation

The opening panel provides a list of components that you can install or choose not to install. Each component must be installed separately. If you downloaded Norton SystemWorks Premier Edition, you can access these components from the file you downloaded. To install components after installation by using the CD 1 Insert the Norton SystemWorks Premier Edition CD into your computer's CD-ROM drive. 2 In the opening panel, click the component that you want to install. 3 Follow the on-screen instructions.

16

Installation Installing components after installation

Getting Started

This chapter includes the following topics:

1

Starting Norton SystemWorks Premier Edition Activating your product Exploring the main window For more information

Starting Norton SystemWorks Premier Edition

Norton SystemWorks Premier Edition protects any computer on which it is installed. You do not have to start the program to be protected. If Norton SystemWorks Premier Edition detects a situation that requires your attention, a window opens to help you resolve it. At any time, you can start Norton SystemWorks Premier Edition to adjust the settings, review your protection status, or perform preventive maintenance. All of the program features can be accessed from the main window.

18

Getting Started Activating your product

To start Norton SystemWorks Premier Edition

4

Do one of the following: 1 In the Windows notification area, double-click the Norton SystemWorks Premier Edition icon. 1 On the Windows taskbar, click Start > All Programs > Norton SystemWorks > Norton SystemWorks.

Activating your product

Product activation reduces software piracy and ensures that you use authentic Symantec software.

You must activate your product within the time period that is specified, or your product stops working. You can activate your product directly from the Activate Now button in the main window. Activation should take only a few minutes. To activate your product from the main window 1 In the main window, click Activate Now. 2 In the window that appears, provide the Product Key and then click Next. 3 In the Activation Successful window, click Finish.

Exploring the main window

When you start Norton SystemWorks Premier Edition, the main window opens. The main window provides access to all Norton SystemWorks Premier Edition features, options, Help, and Support. To explore the main window 1 Start Norton SystemWorks Premier Edition

Getting Started For more information

19

2 On the top of the main window, click the link that you want to explore. Your options are:
Help & Support Lets you view the Norton Support page, the Norton Help Center, and the About Norton SystemWorks Premier Edition information

3 In the center of the main window, click the option that you want to explore. Your options are:
Tasks Lets you run the tasks that are specific to your product Lets you run LiveUpdate and a One Button Checkup repair history report

Administration

For more information

The product documentation helps you use Norton SystemWorks Premier Edition. You can find the information that you need on your computer and on the Symantec Web site.

Accessing Help
Help is available throughout your Symantec product. Help provides links to information that assists you with the specific tasks that you want to complete. The online Help provides a guide to all of the product features and tasks that you can complete. To access Help 1 At the top of the main window, click Help & Support. 2 In the drop-down menu, click Help.

20

Getting Started For more information

3 In the Help window, in the left pane, click a tab. Your options are:
Contents Index Displays Help by topic Lists all keywords for the Help topics in alphabetical order Opens a search box in which you can type a word or a phrase

Search

You can print any Help topic. To print a Help topic 1 In the Help window, click the Contents tab. 2 In the Contents list, select the topic that you want to print, and then click Print. 3 Select whether you want to print only the selected topic, or the topic and all of the subtopics under it. 4 Click OK.

Accessing the user guide PDF

You can find the Norton SystemWorks Premier Edition User Guide on the CD in PDF format. You must have Adobe Reader installed on your computer to read the PDF.

If you purchased this product as a download, the PDF and Adobe Reader are not included. You must download the PDF from the Symantec Web site and Adobe Reader from the Adobe Web site. To install Adobe Reader from the CD 1 2 3 4 5 Insert the CD into the CD-ROM drive. In the window that appears, click Browse CD. In the CD window, double-click the Manual folder. If applicable, double-click the Adobe folder. Double-click the program file.

Getting Started For more information

21

6 Follow the on-screen instructions to select a folder for Adobe Reader, and then complete the installation. After you install the Adobe Reader, you can read the PDF from the CD. To read the user guide PDF from the CD 1 2 3 4 Insert the CD into the CD-ROM drive. In the window that appears, click Browse CD. In the CD window, double-click the Manual folder. Double-click the PDF.

You can also copy the user guide to your computer and read it from there. To read the user guide that you copied to your computer 1 Go to the location into which you copied the PDF. 2 Double-click the PDF.

Accessing the Symantec Web site

You can access the Symantec Web site from your product or from a browser. To access the Symantec Web site from your product 1 A the top of the main window, click the Help & Support. 2 In the drop-down menu, click Technical Support. To access the Symantec Web site in your browser 1 Open your Web browser. 2 Go to the following URL: www.symantec.com

22

Getting Started For more information

Responding to emergencies

This chapter includes the following topics:

1

Using the Norton Recovery Tool if you cannot install the product

Using the Norton Recovery Tool if you cannot install the product
If the installation of your product fails, you can use The Norton Recovery Tool on your product CD to check your computer for risks that may prevent successful installation. To use the Norton Recovery Tool 1 Insert your product CD into the CD-ROM drive. 2 Exit all programs, and restart your computer. 3 When you see the message, "Press any key to boot the computer from CD or DVD," click Enter. 4 In the Norton Recovery Tool window, select your language, and then click OK. 5 Type your Norton Product Key, and then click I Agree to accept the License Agreement. 6 Click Start Scan. 7 After the scan is completed, remove the CD from the CD-ROM drive and restart your computer.

24

Responding to emergencies Using the Norton Recovery Tool if you cannot install the product

Downloading the Norton Recovery Tool

If the installation of your product fails, you can download The Norton Recovery Tool. Before you begin, you should close all open programs on your computer and ensure that you are connected to the Internet. To download the Norton Recovery Tool 1 Go to the following Web site: www.norton.com/recoverytool 2 Follow the on-screen instructions.

Service and Support Solutions

About Support
If you have Norton SystemWorks, Norton 360, Norton Internet Security or Norton AntiVirus, you can access Support through the product after it is installed. For all other products, to help you find an answer to your query or issue, we have two support options available. Details of each option are explained in the relevant section.
1 1

Self Help Contact Support

Support offerings may vary based on the language or product.

Self Help
The Symantec Web site contains answers to the most common customer questions. From our Web site you can:
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Find help with your subscription, download, product activation, or other nontechnical issues. Search our knowledge base for help with technical issues, such as installing, configuring, or troubleshooting errors with your Symantec product. Find information about the latest virus threats and removal tools.

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Service and Support Solutions Contact Support

You can access the Symantec support Web site at: www.symantec.com/globalsupport

Contact Support
In addition to using our Self Help options, you can also contact a support representative by chat, email, or phone.

Support offerings may vary based on the language or product. Following is an overview of our support offerings:
Chat Chat in real time with a support representative. For more complex technical issues, chat offers the option to allow a support representative to connect remotely to your computer and resolve the problem for you. Chat support is free, with the exception of our Virus and Spyware Solution service. Email Submit your question on our Web site and receive a response by email. Email support has a slower response time when compared to chat or phone. Email support is free. Phone Speak to a support representative in real time.

To contact a support representative, please visit the Symantec support Web site at the following URL: www.symantec.com/globalsupport

Service and Support Solutions Support policy

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The online support option is displayed first, followed by the contact options where you can select the type of support you prefer.

Support policy
When Symantec announces that a product will no longer be marketed or sold, telephone support is discontinued six months after the termination announcement. Technical information on these products may still be available through the support Web site at the following address: www.symantec.com/globalsupport Symantec reserves the right to change its support policies at any time without notice. You can view the latest version of the support policy at the following URL: www.symantec.com/supportpolicy

Worldwide service and support

Support solutions vary by country. For the Symantec and International Partner locations that are outside of the United States, contact one of the service and support offices that are listed in this section. You can also go to the following Web site and select your language: www.symantec.com/globalsupport

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Service and Support Solutions Worldwide service and support

For each region, please check the Web site for the appropriate phone number.
Region North America Contact information
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Symantec Corporation 555 International Way Springfield, OR 97477 U.S.A. http://www.symantec.com/norton/support/index.jsp

Australia and New Zealand

Symantec Australia Level 2, 1 Julius Avenue North Ryde, NSW 2113 Sydney Australia http://www.symantec.com/en/aa/norton/support/index.jsp

Europe, Middle East, and Africa

Symantec Ltd Consumer Services & Support PO Box 5689 Blanchardstown Dublin 15 Ireland http://www.symantec.com/en/uk/norton/support/index.jsp

Latin America

Symantec Brasil Sevico e Suporte Symantec Caixa Postal 3037 CEP 06210-970 Brasil

Portuguese language support: http://www.symantec.com/pt/br/norton/support/index.jsp Spanish language support: http://www.symantec.com/es/mx/norton/support/index.jsp

August 01, 2008

Service and Support Solutions Club Symantec

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Club Symantec
Join Club Symantec and sign up for your free monthly newsletter to receive the latest security articles, tips, and promotions! For more information, go to the following URL and select your country in the drop-down menu: www.clubsymantec.com

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Service and Support Solutions Club Symantec

Index

A
activation alerts 18 procedure 18 Adobe Reader installing 20 using to view PDF 20

C
CD-ROM opening screen 13 reading User Guide PDF from 13 starting installation 13 Club Symantec security tips 29 Contact phone 26 support 26

installation (continued) from CD 12 problems 2324 installation problems 13 installing components using the cd 15 Installing Norton AntiVirus using CD 13 installing Norton Save and Restore using CD 13 installing options after installation using a downloaded file 14 using the CD 14

M
main window Administration 19 features 18 Help 18 Help & Support 19 options 18 Support 18 Tasks 19

H
Help accessing 19 printing 19

N
newsletter 29 Norton Recovery Tool downloading 24

I
installation during installation 12 from a downloaded file 12

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Index

Norton SystemWorks Premier Edition desktop icon 18 main window 18 starting 17

S
scans Norton Recovery Tool 23 Subscription and account information 21 Support contact 25 self help 25 Support policy 27 Symantec Web site 21 accessing from your browser 21 Online Virus Encyclopedia 21

T
Technical Support for Norton SystemWorks Premier Edition 21 from Symantec 21

U
User Guide PDF on CD 20 opening 20

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Copyright 2008 Symantec Corporation. All rights reserved. Symantec, Norton, and the Norton Logo are trademarks or registered trademarks of Symantec Corporation and its affiliates in the U.S. and other countries. Other names may be tradmarks of their respective owners. PN: 14204570