Chapter One
Chapter One
INTRODUCTION
1.0. Introduction
As the size of the world’s population increased so the number of queues and their
queue length. In the business world, more customers mean more business
transactions. Out of the many ways to attract customers, an efficient queuing system
plays an important role as it reduces a customers waiting time. As a result, the shorter
waiting time makes customer happy, and one thing for sure is that a happy customer
will come back for business again. Queuing as the mathematical study of waiting
processes, including the arrival of the queue, waiting in the queue and being served by
Due to the advent of computer system over the years, has brought considerable
changes to many areas of human endeavor. This technology has led to speed and
accuracy of information that are processed with it. With the introduction of computer
in almost all spheres of life, cumbersome jobs are now done with a little time and
energy. Our present day computers can be used in airlines reservation, transportation,
Computer system described as an electronic device that accepts data as input, process
the data and brings, output as information.. Its uses are not overlooked in the area of
noting the results, which occur, It is used in a technique referred to as the computer
are specified along with other variables, Example identifying the objectives of the
simulation, identifying the input variables. Distinguish between controlled and non-
controlled variables etc. the interactions of these event new rules, which further
and pencil and board game production of situations to complex computer aided
in realistic way with vital concern. The use of computers can be employed in
simulation model. With the computer results in the real world can be accurately
determined. For instance if a simulation model for investment practices has been
developed various investment strategies can be tried to ascertain, which has the
likelihood of success.
The term queue as line up of individual, waiting to be served is found in transport like
people waiting to purchase tickets for their journey, in banks, supermarkets, hospitals,
offices, restaurants etc. this constitutes one important and particular application of the
rates etc. help can be obtained for making decisions available at particular times of
day in order to process customers faster or whether more queuing spaces are needed.
Lagos State (BRT) Transport Company has several terminals; their processes are not
computerized. Tickets are issued to customers on payment, job are done manually.
Their queuing system can be stimulated; this is with the help of models that are
computerized. This will go a long way to facilitating efficiency and aid at proper
There are many factors that lead to the investigation or study of this system, queuing
operation. Some of the problems that motivate the research to study of this system
include:
1. Time wasting
mode.
1. To test hypothesis and to design or experiment with system that may not
too much facility is provided, the service facility will be often idle. And
if too little service is provided, it will lead to excessive waiting cost.
The significance of this study cannot be overemphasized owing to the various areas in
which it is applied. The study of stimulation by the use of model in getting results in
the world, which can be more accurately determined, Its significance can also be seen
system itself.
provided, the service facility will often be idle and if too little service is
2. With the use of simulation model, the risk involved in working on the
The research is basically limited to the case study of Imo state transport company.
Lagos state transport company formally called Imo Transport Corporation is a limited
liability company incorporated under the companies Act of 1968, the company
commenced transport business in August 1988, the same month it was commissioned.
On inception in August 1988, the company’s “fleet” size was 20 vehicles made up of
10 nos 0365, 42 seater Mercedes Benz buses and 10 nos. 17 seater J-5 buses
distributed over nine operational routes. The main objective of the company is to
provide transport and allied services in the stave and beyond at an affordable rate.
establishment with over fourth two (42) branches handover two hundred (200) buses
serving as the background of the study. The research is faced towards different
the results, which occur. It can also be defined as the imitation of some real things,
circumstance.
arrivals
Service Facility: this describes how customers are served and how they leave the
queue system.
First Come First Serve: (FCFS) services are rendered to customers in the order in
Last Come Last Serve: (LCFS) services are rendered to customers in the reverse
situations on a computer so that it can be studied to show how the system works.
Computer: computer is an electronic device that accepts data as input and processes
it to give information as its output. It has been describe by several authors to mean
described computer as a robot, an idiot, a magic machine etc. the author defined
accept data as input, processes the data and produces result as output.
Okafor (2006) file design, organization and management said that efficient file/data
management requires the use of a computer database, which implies that computer is