Quezon City University 673 Quirino Highway Novaliches, Quezon City
Quezon City University 673 Quirino Highway Novaliches, Quezon City
Presented by
SBIT – 2B
Group 4
May 2022
ACKNOWLEDGMENT
The researchers would like to express their sincerest gratitude to the individuals and
groups mentioned below for their support in making this study a happen.
Most importantly, to the most loving and caring Father in Heaven for providing them with
the strength, wisdom, patience, and plenty of blessings needed to complete this study.
who generously gave her knowledge, guidance, time, and continual pieces of advice to
To the University's President, Administrators, and Faculty for their support of the
researchers' study by providing them with the necessary techniques and equipment to
To the researchers' parents for their tireless efforts and unflinching support of their
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DEDICATION
To Almighty God, for being a source of strength and wisdom. Everything is useless
To our Parents and Guardians, who have always been an inspiration to them who
provided moral, spiritual, emotional, and material support when we were on the edge of
To our friends and classmates, for support and encouragement in completing this
research.
To the future researchers, may this serve as a tool to assist and advise you. Your own
academic pursuits.
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ABSTRACT
The Researchers created the Pickup and Delivery System for the purpose to make the
laundry transaction much easier. Our model for this system is the laundry stores, they
The Researchers get the ideas and knowledge from the studies, literature and books
with the help of these we get information in creating the system that will greatly benefit
the laundry stores. We create the system and use our knowledge with the help of the
The finished Pickup and Delivery System will make a huge difference in traditional
laundry transaction. Using this system will make much easier to use and these are
online and no direct contact it will help to reduce the risk on having virus.
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TABLE OF CONTENTS
Page No.
Title
Acknowledgment…….……………………………………………………………....... i
Dedication………………………………….…………………………………………... ii
Abstract………….…………………………………………………………………....... iii
List of Appendices…………………………………………………………………….. iv
Introduction
Statement of Objectives
General Objective
Specific Objectives
Scope
Limitations/Delimitations
Methodology
Definition of Terms
BIBLIOGRAPHY 21
LIST OF APPENDICES
A Gantt Chart………………………………………………….. 23
B Context Diagram……………………………………………. 24
E Data Dictionary………………………………………………. 27
F Use-Case Diagram………………………………………….. 31
G Program Flowchart………………………………………….. 32
I Curriculum Vitae……………………………………………... 42
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CHAPTER I
Introduction
The Claim and Courier System, or in other terms, Pick-up and Delivery
System is a system where it can manage both incoming and outgoing resources in
their designated time. The method of pick-up and delivery originates way back
when civilization invented carts and chariots which are the grandparents of
transferring resources and goods to other places without exerting too much effort
In modern day, when people are availing a product, they have no time to
go to the nearest supplier or shop, but instead, they appoint other people or
companies to avail and deliver the product for them like FedEx and Amazon.
The proponents attempt to create and develop the Claim and Courier
System which has two (2) functions; Requesting for Pick-up and Delivery. To meet
these system requirements, the proponents will apply these requirements inside a
laundry business named “e-Laundry” by creating a website where the user can
register and log-in, avail the service it provides, set their location for pick-up and
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Statement of Objectives
General Objective
Claim and Courier System that will organize, and create a safe and
convenient interaction between the clients and owner. It will provide the
services that enable the user to view the price list, services and details of a
laundry shop. It will also offer a delivery to the user for conveniency and
time saving.
Specific Objectives
2. To develop a system that allows users to inquire about the price list
2
Scope and Delimitations of the Project
Scope
Limitations | Delimitations
3
Methodology
Planning - The researchers devise a strategy for developing the proposed system to
meet the laundry Needs and ensuring that it is fully completed. The researchers devise
a strategy for determining the client's problem and developing a solution to it. This
planning is for the purpose of preparing for the development of the client's proposed
system.
Analysis - The researchers examine all of the information acquired by the researcher.
clients. The researchers also look into the client's potential difficulties.
Design - A design must adhere to the requirements for creating a system. During this
phase, the researchers create the ERD, Flow Chart, and system layout to demonstrate
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to the programmer the flow and design of the system that the client wants to see in the
proposed system.
programmer creates a design in Java to show the design of the system and codes for
the system's function. The researchers assist in developing the proposed system and
Testing- During this phase, the researchers test the system to ensure that the system's
functionalities are secure, as well as to determine if there are any problems with the
company during the implementation phase. The researchers’ hand over the system to
the client so that they can conduct a reservation transaction using a computerized
system.
Maintenance - The researchers demonstrate how to use the system to the assigned
personnel. Following the system's implementation, the researchers will monitor the
This task will help the customers in placing their order or appoint in
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the laundry system. this will make much easier to do than going to
the physical store. These are the ones that will benefit from our study:
Laundry Owners: The laundry owners will benefit from the system because
Customers: They can use the system easily and no need to go in she actual
Definition of Terms
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readers, and Web services provider that became the iconic example of
electronic commerce.
racing.
World-Wide Web.
Technical Definition.
System. Systems encompass all working parts that are required to run a
technical process.
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Website. A group of World Wide Web pages usually containing hyperlinks
Operational Definition.
agency.
or cause.
first time through the use of the imagination or of ingenious thinking and
experiment.
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Resources. A source of supply or support: an available means —usually used in
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CHAPTER II
The Claim and Carrier or in other terms, Pickup and Delivery, has been a vital
component service aside from its product, offered by most of the companies in fast food
chains, package/parcel delivery companies, online shopping, etc. This service requires
extra fees to their customers depending on the product they purchased and how long it
would take to deliver from their desired location. Patrol-IT, an international producer and
supplier of software products created a system for this service, they said that the
system they produced for this service is, “a reliable and precise tool” (Pickup & Delivery,
n.d.). They also claim that their system function is to manage drivers and their real-time
activity to ensure that the parcel or package goes to the right route.
This service is now becoming popular to the companies stated earlier, they extend their
reach in delivery making it beneficial to consumers to make it more convenient and time
Denver, there are ten (10) benefits of availing Pickup and Delivery Service and these
Clean, the proponents did not include the remaining five (5) as they are shares one
effect Physiologically which is Satisfaction. So, this service is not only making the work
more efficient but also satisfies, to some degree, the consumers. Despite an increase in
popularity, people are still doing their laundry chore in their home, but the laundry is still
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a pain and seems never to get better (AMS, 2019, as cited in Vox, R. Sugar, 2020)
leaving them a choice between to wait until the first batch of their laundry is finished or if
they need to finish it as soon as possible, contacting the nearest establishments that
Like any business, this service is not perfect. According to Zinruss, problems in
resources are common problems based on the customer's particular need. They also
added that in this business, wrong and delayed orders may occur and can be minimized
in this business, but it is still better to fix it as soon as possible to maintain customer’s
satisfaction and not to disappoint them. With that being said, all the manpower,
especially the people assigned to manage the workplace needs to be extra careful and
composed, and at the same time, act very quickly so that before a problem gets worse,
But in the end, it is still in the customer’s perspective if the action or the executed
solution satisfies them. The end goal of the Laundry Service should be to achieve and
maintain public satisfaction, and companies who offer the service have a different
satisfaction rate based on their action towards the problem and their quality of work. It is
very necessary in this kind of industry to measure their customer’s satisfaction so that
their quality of work progresses towards success. The Designing Customer Satisfaction
SME laundry businesses. They find out in their statistics that despite the annual
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increase of the service in 2010-present (Melany, 2010, as cited in RSB, 2018), the
customer satisfaction labeled in the critical state (Bhate & Shivdas, 2017, as cited in
RSB, 2018).
In this section composed all the literary and academic work done by Filipino researchers
and scholars as the people incline themselves towards technology as it is seen its
According to Monique Retamal in November 14, 2019 entitled “Dirty Laundry in Manila:
With a new emphasis on using economies such as technology, and everyday practices.
Her study about the dirty laundry in Manila is likely to influence the dominance of either
consequences of these changes and the potential for policy to practices toward more
and using a laundry service. We find that the handwashing uses the least amount of
water and energy, but more quantities of detergents. The machine washing and laundry
services are comparable for water consumption, but energy use is much higher for
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To believe that Filipinos are inherently clean and neat people, a work done Dr. Romario
Ybanez in October 2011 entitled “The Establishment of a Laundry Shop in Tanjay City”
this review about the Filipinos is keen when it comes to cleanliness and almost every
by dirt or stains. The laundry business industry is a new market strategy for economic
development that will strengthen the local economic programs of Tanjay City. This
project which is a laundry business will be given prior attention and emphasis for further
2021 entitled “Information System Development Plan for APC Laundry Home” this
review about the strategy in business and individual living practices has developed after
so many years, and it is continuing to develop the system. It helps those people to make
their clothes individuals with a put to wash and clean clothing. This system application is
the laundry that will help the shop manage its customers. The system wants to improve
the services of this business and will help to improve the performance of the current
Based on the study conducted by Kristine Tigson on May 13 2013 entitled “Comparative
Springville, Molino III, Bacoor City” this study aims that this study will be designed to
describe the business characteristics of the selected laundry shop. The most preferred
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services by the customer and to know the problems encountered by the selected
laundry shops. The researchers selected eight (8) laundry shops with different
backgrounds of success on their own strategies. And with that note it captures the
attention of the researchers to have a further comparative study which will enable to
differentiate each of the selected laundry shops, and the researchers will be using the
purposive sampling technique. This study will also be using the analysis and
According to Joelle Bernadeth A. Amado in 2015 entitled “Molecules Laundry Shop” this
study aims to locate the Molecules Laundry Shop located at 57 BE Tanguile St.
Lakeview Subdivision, Bucal, Calamba Laguna. The target market was people of this
age 15 to 27 who had a population of 6,338. The Molecules Laundry Shop was
committed to provide the finest quality dry cleaning and laundry services to customers
natural soap and powder. It provided door to door pick and delivery, fast lane priority
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Synthesis of the Reviewed Literature, Studies and Systems
The team had researched numerous studies to expand and gain insights and
knowledge about the business involving the Pickup and Delivery Service.
In this study, the researchers used all the gathered information to create a Pickup
and Delivery System for companies who offer laundry services that will help the laundry
owners to have a distanced transaction where they can use their gadgets or device to
Also having this study or concept will help the students or researchers to know if
the idea or the concepts they formulated already exist and for the professors or advisers
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CHAPTER III
COST-BENEFIT ANALYSIS
FEASIBILITY STUDY
Technical Feasibility
The proposed Claim and Courier, in other terms Pickup and Delivery consist of one
provided because the shop will decide to provide the equipment and for emergency that
Operational Feasibility
The proposed Claim and Courier, or in other terms, Pick-up and Delivery allows
customers to easily and conveniently avail laundry services, pick up and deliver using a
distance transaction. During its process, the system will also help the laundry owners to
track the delivery to ensure accuracy and quality of service. By accessing the website,
customers will receive information in the website’s dashboard to choose their desired
service option so that they have an initial expectation that a company should meet.
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Economic Feasibility
The involved proponents of this study can justify that the Pickup and Delivery System
consuming activity and one of the leading sources of stress in certain parts of the world
nearest laundry service provider who implement this system as they find it a more
convenient and good alternative option than doing the laundry chore on their own.
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Cost – Benefit Analysis
An Analysis and Design of Laundry Room
TOTAL 18,750.00
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Hardware
AMD Ryzen 3
1 20,000.00 20,000.00
(PC SET)
TOTAL 22,500.00
Software
Quantity Particular Price Total Price
Windows 10 Pro
1 1,050.00 1,050.00
OEM Key
TOTAL 1,050.00
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Expenses
Particular Amount
Hardware 22,500.00
Software 1,050.00
Furniture and Fixture 6,000.00
Total 29,550.00
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BIBLIOGRAPHY
Cadmin, P., (2019b, October 2). 10 Benefits of Using a Laundry Pickup and
Delivery Service. Paradise Cleaners. Retrieved May 10, 2022, from
https://www.paradisecleaners.com/10-benefits-of-using-a-laundry-pickup-and-
delivery-service/
Sugar, R., (2020, October 22). Laundry is a never-ending chore. Vox. Retrieved
May 10, 2022, from https://www.vox.com/the-goods/21523419/laundry-hate-
chore-washing-machine
Zinruss. (2019, September 11). Pros & Cons On Using Laundry Service.
Singapore Laundry. Retrieved May 10, 2022, from
https://www.singaporelaundry.com/articles/pros-and-cons-on-using-laundry-
services.html
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R. Ybanez, R., Phd. (2011, October) THE ESTABLISHMENT OF A LAUNDRY
SHOP IN TANJAY CITY. https://www.bartleby.com/essay/Feasibility-Study-of-a-
Laundry-Business-PKE8QY4K6YZA
Ladipe, T.S., (2021, August 30) Information System Development Plan for APC
Laundry House. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3894784
Tigson, K., (2013, May 13) Comparative Study about Business Characteristics
among selected Laundry Shop in Camella Homes, Springville, Molino III, Bacoor
City. https://pdfcoffee.com/research-paper-19-pdf-free.html
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APPENDIX A
Gantt Chart
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APPENDIX B
Context Diagram
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APPENDIX C
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APPENDIX D
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APPENDIX E
Data Dictionary
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Table Name: Laundry_categories
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Table Name: Laundry List
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Table Name: Admin
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APPENDIX F
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APPENDIX
PROGRAM FLOWCHART
USER SIDE
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ADMIN SIDE
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APPENDIX H
LOGIN PAGE
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SIGNUP/REGISTRATION- IF THE USER HAVEN’T ACCOUNT YET
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Homepage - once the user log their account they can see the
username on the top left of the page, also it have a logout session.
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About Us - When you click the About us navigation it has our
organization chart at the bottom.
Laundry Page – the user can request this laundry to their admins.
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Admin login- It can access the admin
Admin Homepage – See the admin who is the customer for today in
total profit for a day and claimed laundry.
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Laundry List – The admin can see the customer’s name and their
request laundry.
Laundry Category – Admin can edit and see the price of their laundry
services.
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Supply Form- They can add and at the same time edit the soap that
they can use.
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Reports Page- Admin can see the actual amount of customer that
didn’t pay, also they can filter it and print it the reports.
User page – Admin can manipulate the admin by giving their staff
accounts to open this admin
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CURRICULUM VITAE
TIMA-AN, KENNETH P.
______________________________________________________________________
PERSONAL INFORMATION
Birthday: January 9, 1999
Birthplace: Manila
Gender: Male
Citizenship: Filipino
Age: 23
Religion: Roman, Catholic
Civil Status: Single
______________________________________________________________________
EDUCATIONAL BACKGROUND
Primary: Eulogio E.Rodriguez Elementary School
Secondary: Balingasa High School (JHS Grade 7-8)
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RIVERA, KURT CHRISTIAN EDRIAN F.
____________________________________________________________________
PERSONAL INFORMATION
Birthday: August 31, 2001
Birthplace: Santiago City, Isabela
Gender: Male
Citizenship: Filipino
Age: 20
Religion: Christian
Civil Status: Single
______________________________________________________________________
EDUCATIONAL BACKGROUND
Primary: Creative Thinkers Educational School
______________________________________________________________________
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AMIT, DAVE FLOURENZ V.
____________________________________________________________________
PERSONAL INFORMATION
Birthday: December 23, 2001
Birthplace: Ormoc, Leyte
Gender: Male
Citizenship: Filipino
Age: 20
Religion: Roman, Catholic
Civil Status: Single
______________________________________________________________________
EDUCATIONAL BACKGROUND
Primary: Better Children Learning Center
______________________________________________________________________
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ESCOBAR, BENEDICT C.
______________________________________________________________________
PERSONAL INFORMATION
Birthday: February 2, 2002
Birthplace: Quezon City
Gender: Male
Citizenship: Filipino
Age: 20
Religion: Roman, Catholic
Civil Status: Single
______________________________________________________________________
EDUCATIONAL BACKGROUND
Primary: Bagbag Elementary School
Secondary: San Francisco High School (JHS Grade 7-10)
______________________________________________________________________
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BRILLON, OSWALD M.
______________________________________________________________________
PERSONAL INFORMATION
Birthday: September 9, 2000
Birthplace: Tondo, Manila
Gender: Male
Citizenship: Filipino
Age: 21
Religion: Roman, Catholic
Civil Status: Single
______________________________________________________________________
EDUCATIONAL BACKGROUND
Primary: San Bartolome Elementary School
Secondary: San Bartolome High School (JHS Grade 7-10)
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CHAN, KURT ZAIMOND S.
09997647140
______________________________________________________________________
PERSONAL INFORMATION
Citizenship: Filipino
Gender: Male
______________________________________________________________________
EDUCATIONAL BACKGROUND
Tertiary:
______________________________________________________________________
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SINTOS, JOSEPH M.
____________________________________________________________________
PERSONAL INFORMATION
Birthday: November 2, 2002
Birthplace: Novaliches, Quezon City
Gender: Male
Citizenship: Filipino
Age: 19
Religion: Born-Again Christian
Civil Status: Single
______________________________________________________________________
EDUCATIONAL BACKGROUND
Primary: San Gabriel Elementary School
______________________________________________________________________
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JEROME J. CHUA
_____________________________________________________________________
PERSONAL INFORMATION
Date of Birth: June 26, 2002
Place of Birth: Caloocan City
Citizenship: Filipino
Gender: Male
Civil Status: Single
Interest: Sports, Gaming
______________________________________________________________________
EDUCATIONAL BACKGROUND
Primary: Placido Del Mundo Elementary School
______________________________________________________________________
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