Salaries and Wages Administration As A Tool For Improving Employee's Performance
Salaries and Wages Administration As A Tool For Improving Employee's Performance
Salaries and Wages Administration As A Tool For Improving Employee's Performance
BY
AUGUST, 2012.
APPROVAL PAGE
This project has been approved for the Department of Industrial Relations and
Caritas University.
By
This work is dedicated to Almighty God for His divine grace upon my life to believe
in truth and hard work.
ACKNOWLEDGEMENT
My gratitude goes to my parents, Mr. and Mrs. Godfrey Imode for their keen interest
and Godly advice which helped in realizing my dreams, my profound gratitude goes to
I will not fail to acknowledge my sister Oluchi, Chinazor and my two little brothers
a success. Mr Isiaku, Mr Obidi, Mr Nnamdi and Mr Oliver. They all worked together
Finally and above all my gratitude goes to God Almighty for His divine grace upon
Imode Thelma N.
TABLE OF CONTENT
Title page - - - - - - - - - - i
Approval page - - - - - - - - - ii
Dedication - - - - - - - - - - iii
Acknowledgement - - - - - - - - - iv
Table of Content - - - - - - - - - v
Abstract - - - - - - - - - - vi
List of tables - - - - - - - - -
CHAPTER ONE: INTRODUCTION
1.1 Background of the Study - - - - - - - 1
1.2 Statement of the Problems - - - - - - - 3
1.3 Significance of the study - - - - - - - 3
1.4 Scope of the study - - - - - - - - 4
1.5 Limitations of study - - - - - - - - 5
1.6 Research questions - - - - - - - - 5
1.7 Hypothesis - - - - - - - - - 6
1.8 Objectives of the study - - - - - - - - 7
1.9 Definition of Terms - - - - - - - - 8
1.10 Theoretical framework - - - - - - - 9
CHAPTER TWO: LITERATURE REVIEW
2.1 Theoretical Review - - - - - - - - 12
2.2 Empirical review - - - - - - - - 24
CHAPTER THREE
3.1 Design of the study - - - - - - - - 49
3.2 Area of the study - - - - - - - - 50
3.3 Population of the study - - - - - - - 50
3.4 Sample and Sampling Technique - - - - - - 51
3.5 Instrument for data collection - - - - - - 51
3.6 Validity of the Instrument - - - - - - - 52
3.7 Reliability of the Instrument - - - - - - 53
3.8 Method of Data Collection - - - - - - - 53
3.9 Method of Data Analysis - - - - - - - 53
CHAPTER FOUR: DATA PRESENTATION
4.1 Discussion of Results - - - - - - - 55
CHAPTER FIVE: SUMMARY OF FINDINGS, DISCUSSIONS, CONCLUSION,
RECOMMENDATIONS, IMPLICATIONS AND LIMITATIONS
5.1 Summary of Findings - - - - - - - 71
5.2 Conclusion - - - - - - - - - 72
5.3 Recommendations - - - - - - - - 73
5.4 Implications - - - - - - - - - 75
5.5 Limitations of study - - - - - - - - 75
5.6 Suggestion for further study - - - - - - 76
Bibliography - - - - - - - - - 77
Appendix - - - - - - - - - 78
ABSTRACT
This work is concerned with salaries and wages administration in Nigeria public
sector, a case study of Olamaboro Local Government Area of Kogi State. It is on this
premise that the study is set to evaluate and highlight the significances of salaries and
wages as factors towards achieving the aims and objectives of an organization. The
employers of labour are aware of the fact that salary is also one way of motivating
workers in an organization. The research design used in this study is descriptive
research method. The sample used is 150 and the sampling technique simple random
technique. The sources of data collection used in this research are personal interview,
personal observation and the use of questionnaire. Method of data analysis used is
Chi-square formular. Based on the analysis of data for the study, the following
findings were pertinent. (1) That salary and wages administration is an essential part
of any productive organization. (2) The researcher also found out that salary and
wages improves the performances of the employee’s in an organization. The major
conclusion of this study is that importance of salary and wages administration in an
organization cannot be overemphasized. In view of the above, the following
recommendation are. That the salary administration policy to be implemented across
board so that all the level officers especially the junior cadre can have a sense of
belonging. The promotion policy in the public services especially in Olamaboro local
government be improved.
LIST OF TABLES
Table 4.1.11 Respondents’ views on whether salary increment boosts their morale 66
INTRODUCTION
resources to pilot its affairs. People or human resources have been identified as the
The concept of organization has been variously defined, for instance, Waldo (1978)
work sub-divided are arranged, defined and coordinated for the designated objective
specific aims and objectives in turn, the organization attract individuals who wish to
become members for the purpose of their own need for money, interest status and
symbols.
Organization is said to be a holistic of both human, capital and material resources with
the aim of putting their resources together to meet goals and objectives. Ideally an
organization should seek to accomplish all its set objectives. However, salary is one
of the first and basic fundamental human needs. This is because the immediate
problems confronting a school graduate or a new applicant is how to secure a good job
so that he can earn a living. Therefore, salary administration, means a method and
process that any organization uses for compensating their workers for service
of employee’s compensation.
On productivity, the need for productivity improvement exists virtually in all countries
of the world whether developed or developing countries like Nigeria etc. The primary
reason for this, is precisely because of increased productivity and performance and
generally accepted that salaries and wages have to bear some relationship to
productivity. The theory is that wages cannot diverge significantly from productivity
The usually enhanced remuneration paid to the civil servants, have been rendered
inadequate by the high rates of inflation pervading the economy over the years. The
civil and public services have witnessed a lot of neglect which has led to a drop in
salary and wages and efficiency of both civil and public servants. In response to this,
study in the public and civil services, the employers of labour (government and private
through what is called salaries and wages administration. Though, employers will
performance. This work is set to solve the problems of salaries and wages and
awarded as at when due. From the analysis above, it shows that if workers’ salaries
and wages are equitable it will enhance the performance of the employees. The
problems of salaries and wages not paid as at when due, salaries and wages increment
etc need to be solved through good salaries and wages policy. There should be no
delay on annual leave, maternity leave, transport allowance, housing allowances, and
medical allowances.
would discuss salaries and wages administration in Nigeria and its impact on
performance in an organization. The research work is of a great importance to the
(1) To attract and retain sufficient and suitable employees that will help the
organization.
(4) It also reveals the extent to which salary and wages administration policy
The employees and the employers are the beneficiaries of this study because when
employees are well paid, they tend to work well by so doing, the organization is
increasing their productivity because the employees are committed to their work.
The scope of the study is limited to Olamaboro Local Government Area of Kogi State.
geographical and time dimension. The fixing of such boundaries is usually resorted to
due to the problems posed by the administration of a large data. This study therefore,
conforms to enhance the salaries and wages of the worker within the organization to
The obvious limitations of time, finance and materials such as textbooks and other
comprehensive study that will cover the comparative study of the whole local
government in the state. Hence, the limitation has necessitated the choice of a case
Hence, the choice local government as a case study is not arbitrarily embarked upon
by the researcher. It was expected that the study would serve as a representation of a
state from whose inductive research finding would be of general application. The
researcher hopes that other scholars interested in salaries and wages administration
will undertake a more comprehensive study to cover the entire state in the future.
workers for services rendered by an employer. Hence, both salaries and wages are
The following research questions are posed to aid the researcher in the study.
(1) To what extent has salary and wages affected the performance of workers in
an organization.
(3) To what extent has lack of salary and wages administration affected workers’
local government?
(6) How has salary and wages affected the improvement of the workers’
performance?
1.7 HYPOTHESES
For the purpose of this study, the following hypotheses are postulated:
(a) That the salaries and wages of the organization has no significant relationship
That salaries and wages administration has a significant relationship with the
(b) Salaries and wages is not a criteria for employees’ commitment to work (Ho)
(c) There are no inadequacies in the provision of salaries and wages of workers as
(f) There is no need for salary and wages administration in an organization (Ho)
It is one thing to be blessed with abundant human resources and another to manage
improve positively without the effort of her workers and as such sound salaries or
wages is a sine qua non for improved performance of workers. They contributed in no
Therefore, this study among other things is aimed at achieving the following
objectives:
(1) To determine the relationship between salaries and wages and workers
(2) To measure if a day work: earning is directly proportional to the time worked
but rates are graded. This is mostly applied to daily paid employees.
solutions.
(5) Fringe benefit: this is an extra amount paid to employees to better their working
workers’ salaries are paid as at when due. The organization has to be certain
that salaries paid can satisfy the basic physiological and safety needs of their
employees, which when satisfied, one can expect them to put their best effort
fixed regular payment usually made every month or annually to the employees
between the employer and the employee to be paid at the end of every month
weekly basis. It is usually paid to labourer, part time workers etc. workers are
paid based on the number of hours worked and not actually on the amount of
work done. Therefore, wages are regularly or usually hourly, daily etc
However, both salaries and wages are payment for labour or services rendered.
organization and direction of resources both human and material for the
works are seen or built. The importance of it cannot be over emphasized. According
of the research. The theoretical framework of this study is based on Abraham Maslow
Self
Actualization
Esteem
Love/Social Needs
Safety Need
Psychological Needs
functioning such as satisfaction or hunger and thirst. The need for air and shelter also
the need for sleep, sensory pleasures activity and arguable sexual desire. People
Safety Needs: These include safety and security freedom from pain or threat of
physical attack, protection from danger or deprivation, the need for orderliness.
Love Needs: These include affection, sense of belonging, social activities, and both
involving the desire for confidence, strength, independence and freedom and
attention.
LITERATURE REVIEW
literature exist even though it may vary in inform of structure and system of
application.
THEORETICAL REVIEW
According to Dagget and Habu (2004:31) “Salary administration is the method and
process that an organization uses for compensating their workers”. They argued that
workers cannot obtain financial job satisfaction unless the organization achieved its
goals Stoner and Freeman (2002:97) consider a new pay approach as an approach
towards salary system that leads to the process of setting and achieving organization
objectives. These scholars advance that linking pay to the labour market and variable
pay to success of the organization, the managers can use the salary system to foster
teamwork and other organizational goals. It is therefore necessary for the reward
system not to make inflationary rate in the country into related business to be
introduced by both private and public sectors of the Nigeria economy. Strong and
Freeman observed further that every good compensation or salary policy is aimed at
also aimed at rewarding organization members for high performance and high
productivity by making sure that compensation method are such that the organization
individuals receive from organization in exchange for their labour and that every
organization has its distinct salary system. Choosing a successful salary system
determination. Lawal (2006:22) argues that there are some factors that affect salary
Lawal also argues that every orgnisation has its salary system. Choosing a successful
salary and wages depend on the consideration of salary level, structure and individual
According to Kamar (2005: 48) there are three typical ways in which organization can
Ad hoc increase in salaries and wage are given erratically often at the demand of the
employees rather than at the initiative of the company. In a small organization, it can
produce an illogical and unfair salary structure which will cause discontents and
jealousy. For obvious reasons, salaries and wages paid by this system are intended to
be confidential. Incremental scales, in this system, long service and loyalty are
confidential because all staff’s jobs are evaluated and graded. The salary and wages
range appearing as most schemes permit a manager toward increment for exception
merit or withhold an increment for unsatisfactory work or conduct but as a robe, the
Thus, unemployment can exist for only a short period of time and if unemployment
does not exist, its due to the fact that workers are shiftless are lazy and would not
work for the going wages or salaries rate. This work emphasis is placed on the supply
of labour.
of wages as a replacement for the marginal productivity (MPT). That as the marginal
productivity theory focuses on the output of labour input, wages and salary are
assumed to be a return on worker investment, then one would assume that the larger
the investment, the higher the wages and salaries. In practice, however, this will not
always be true (Ibid 1947). According to Henry Fayol as cited in Kamar (2005:17-
187) reflecting on his career as a manager. Fayol found out that all industrial
Fayol observed that the first categories were relatively well known, consequently, he
devoted his attention to what a manager does thereby giving rise to the functional
1. Division of Labour
2. Authority
3. Discipline
4. Unit of command
5. Unity of direction
6. Centralization
7. Initiative
11. Equity
Fayol however caution that these principles on their own may not be exhaustive as
basically influenced by the effect of the 19th century industrial revolution earned him a
was made less seen as movement. Taylor’s first paper entitled “a piece rate system”
was presented to the American Society of Mechanical Engineer in 1995 but was found
to be narrow in focus since only the principle used for payment of wages were
considered. His second presentation was on “shop management” and was published
following:
(1) The goal of a good management should be to earn higher productivity or lower
the unit cost to achieve the goal. Management must pay higher wages only the
management.
is crucial.
(4) In order to increase workers output, they should be scientifically selected and
The scientific selection and placement of workers on scientific designed jobs together
with the operation reward and high productivity becomes the cardinal doctrines in
Elton Mayo and his Harvard Colleagues (1920) in their work “the human relation
his first major study on industrial psychology in 1920. During this time, it was widely
The spinning department of Philadelphia Textile Industry had a high rate of labour of
required average of 4000 employees yearly to be able to maintain, if Elton Mayo set
out to examine the effects of fatique and monetary on out and rate of retention. The
experiment was conveniently undertake in for phase with a social worker seeming as
“as a listening past” that is to listen and observe their output and record the finding in
each case.
It was discovered that the workers were pessimistic and less productive with high rate
of labour turnover under the normal condition of service. During the see and phase
when rest period was introduced workers became less pessimistic and more roductive
in their performance. The rate of labour turnover dropped with the withdrawal of rest
periods, workers became pessimistic again with lower output and higher rate of labour
turnover. At this fourth phase, rest periods were introduced with a democratic
pessimistic with the higher performance of productivity. The rate of turnover itself
became less than 5% and lasted up to the end of the now working conditions. Thus,
the general conclusion for the experiment was that there were psychological and
physiological effects on workers attitudes that was contrary to the scientific principle
of Frederick Taylor.
varies from one country to another and among states in the federal organization. The
capable, competent and qualified employee into the organization and to motivate
worker into greater and effective performance and to ensure the continued dedication,
measures, the 1972 – 74 Udoji Public Service Commission which brought the salaries
of worker in Nigeria into line light drives their principles justification employees
welfare has been improved by the employers and presumably be better able to express
are therefore treated to react quickly to those needs and demands. The economic
assumption is that, the salary administration would become more efficient if increase
in salary and wagee by virtue of their supportive ability can jack their priority in terms
of the different service that employer need. From all the above conceptualization so
far, there is a common agreement that government and organization exist and charged
with the responsibilities of executing employees policies with giving power. It must
involve the workers in salary decision through their union whom are legally entailed
with the responsibilities of protecting the interest of the workers. All the authors
above have the same ideas expressed in different forms about what those charged with
Its interesting to note that the history of Nigeria’s pay structure predates her political
independence. In the process of involving and enduring pay structure and income
3. The 1994 Review Panel on the Civil Service Reform (Ayida Panel) (1994)
(1998)
They primarily focus on the review of wages and general condition of service. The
and senior” cadre. This led to the bifurcation of the service into two rigid
geographical location of workers, especially the daily paid ones. It went further
services, similar to that created for the universities, the steel workers, Airways and
The commission focus on some aspects of the problems of tertiary institutions, such as
funding, salaries, conditions of service and curricular. On the issue of salaries, the
This review panel on the civil service reform was set up to, among others, identify the
various factors that had led to low morale in the civil service and make
recommendations to raise the moral of staff and give them a sense of security. The
panel observes that workers pay did not reflect the cost of living at all and that the gap
between the public and private sector, pay package was as wide. Also the panel
upwards and adjusted annual to reflect the general price movement with a view to
discourage corruption.
The committee undertook an in depth study of the compensation package in the civil
observed that worker salaries did not reflect the cost of living in the country and that
civil servants salaries package was far below that of its counterpart in the private
sector. It therefore suggested a harmonized salary package for the public and private
sector if Nigeria was to realistically achieve the laudable goals of the vision 2010
programmes.
Accordingly, the committee recommended the following for the public service:
2. A realistic minimum wages and adequate reward system that could sustain an
average worker and which would not be eroded by inflation at any time.
3. A review of salaries and allowances every two years based on a cost of living
quarters.
allowances in a maximum of four children per family until they graduate from
secondary school.
The mandate of this committee was to harmonies the proliferation of salary structures
in the public sector which had virgin degrees of minimum and maximum entry point
and wide disparities in allowances and fringe benefits among various establishments.
industrial harmony and specifically recommended five (5) harmonized salary structure
institutions.
(2) Harmonized Armed Forces Salary Structure (HAFSS) for the armed forces.
(3) Harmonized Police and Para-military Salary Structure (HPPSS) for the Police,
(4) Harmonized Tertiary Institutions Salary Structure (HTISS) for all staff of the
and Institutions already operating the ESUSS; the Medical doctors in teaching
(5) Harmonized enumeration of Top Federal Public office holders for the
executives, the legislature and the top judiciary arm of the public service.
salary structures and continue to fund their personnel costs without recourse to
government subventions, but with clearance from the nations salaries, incomes
adequately address the cost of living issue as well as the basic needs of the least paid
worker in the public service, bearing in mind the need to enhance workers’
should not be thought of as the only explanation of behavior, since it interacts with
and acts in conjunction with other mediating process and with the environment.
Luthan stresses that like the other cognitive process, motivation cannot be seen. All
that can be seen is behavior, and this should not be equated with causes of behavior.
While recognizing the central role of motivation, Evans (1998) states that many recent
behavior.
Definitions of motivation abound. One thing these definitions have in common is the
inclusion of words such as desire, want, aim, goal, needs, and incentives. Luthan
need that activates a behavior or a drive that is aimed at a goal incentive”. Therefore,
the key to understand the process of motivation lies in the meaning of, and
relationship among needs, drives, and incentives. Relative to this, Minner, Ebrahim
and Narchel, (1995) state that is a system sense, motivation consists of these three
are of major interest to the field of organizational behavior and the practice of human
Organization commitment on the other hand focuses on their attitudes towards the
commitment has been found, more recent research gives more supports to the idea that
commitment differently, especially in light of things like downsizing that are part of
modern organizations.
Managers and management researchers have long believed that organizational goals
cause channel and sustain human behavior in a particular committed direction. Stoke,
in Adeyemo (1999) goes on to say that there are basic assumptions of motivation
assumed to be a good thing. One cannot feel very good about oneself if one is not
motivated. Second, motivation is one of several factors that goes into a person’s
under which one performs are also important. Third, managers and researchers alike
assume that motivation is in short supply and in need of periodic replenishment.
Fourth, motivation is a tool with which managers can use in organization. If managers
do not drive the people working for them, they can tailor job assignments and rewards
to what makes people “tick”. Motivation can also be conceived of as whatever it takes
(2000), “it is goal directed, and therefore cannot be outside the goals of any
salary structures. These are job rates, which relates to the importance the
(2) Money: Akintoye (2000) asserts that money remains the most significant
motivational strategy. As far back as 1911, Frederick Taylor and his scientific
of money through the process of job choice. He explains that money has the
which has identical job characteristics with his current job, but greater financial
reward, the worker would in all probability be motivated to accept the new job
accomplishment and success. Bankoko (1996) states that many managers use
(3) Staff Training: No matter how automated an organization may be, high
The organization must have good training programmes. This will make the
emotional state resulting from the appraisal of one’s job or job experience. Job
those things that are viewed as important. According to Mikhell and Lasan
Luthan (1998) posited that there are three (3) important dimensions to job
satisfaction.
working much harder than others, in the department but are receiving fewer
rewards, they will probably have a negative attitude towards the work, the
boss and or co-workers. On the other hand, if they feel they are being
treated very well and are being paid equitably, they are likely to have
1997: Jamal, 1997). Sometimes workers may quit from public to the private sector
The administrative measures on improving salary and wages based on the Teachers’
launching nations into the world of science and technology and with consequential
environment. This is because education in the light of any nation is the live wire of its
Education is the force and bulwark of any nation defense. The reform, no nation can
afford to pay lip service to the education of its people. The nation which thinks lightly
on education does so to its own perils. In this regard, it has been observed that no
nation rises above the level of its education and no educational system outgrows the
This must have informed the decision of this International Labour Organisation (ILO)
government was a signatory made a very strong case of the primacy of importance the
teaching profession should enjoy in the scheme of things, but also presented a solid
over and above what obtains in the nations public service grid. Circumstances of this
nature gave the NUT the impetus to look inward with a view to adducing facts and
information that would aid the Federal Government of Nigeria in going consideration
for enhanced conditions of service for the Nigerian teachers. The administrative
measures of the wages and salaries should be based on the demand for Teacher’s
Salary Structure (TSS). For over two decades, the teachers of Nigeria under the aegis
of the NUT have been consistent in their request for a separate condition of service
and salary structure and for teachers in primary schools in the country. This demand
had been backed up with moral persuasion and historical trade union struggles as
occasion warranted.
education and was subsequently reviewed in 1995 and well defended before the
national salary and wages commission. The seriousness of the demand for the
Teachers salary structure has taken its took on the industrial life of the nation,
committee on Teacher’s Salary Structure, the report of which was submitted to the
federal government on 3rd October, 1996. The next cheering information the public
heard of the teacher’s salary structure was made by the federal government in federal
broadcast of 1998. The minister of education categorically stated that the federal
government would take teachers out of the public service salary structure. The
implementation of that budget broadcast remains subsumed in the nations archive till
date. The federal government of Nigeria has accorded due recognition to the global
clamour for education for all (EFA) as a veritable instrument of social and political
mobilization and economic development. This is in keeping with the set objectives of
according the citizenry free, compulsory, and qualitative education to all school age
children for the first nine (9) years of schooling, in order to ensure compliance with
In this regard, the government signed into law, the compulsory free Universal Basic
Education Act, 2004 and other related matters which was a positive see in the right
direction, aimed at actualizing the above stated goals. A location Investment in the
exercise as well as the overall objectives of the programme would only bear fruit and
be result oriented if the teachers who constitute the executives of the process are
adequately motivated and well remunerated. The union insisted that there should be a
total departure and revolutionized policy thrust on the wages and salaries of teachers
in primary and post primary schools in Nigeria from the age long, public service
structure which has not given any image to the teachers. It does not require spinted
argument to show that the job expectations and the job analysis of a teacher are
teachers do not have limited working hours, as they have to cope with many contacts
and non contact hours for which no adequate remuneration can be given. Lesson
preparation research on topics, the search for teaching materials, contact teaching
and over co-curricular activities which they may help to mould the child’s life,
constitute some of the vital professional areas of duties performed by the teachers.
These duties have mostly, till date, remained unrecognized and unrewarded but still
and central and germinate to use overall development of the child. Ironically, while
with their occupational and professional calling, those in primary and post-primary
schools who constitute the foundation and critical levels are ignored and left out. Yet,
they all possess the same prerequisite for professional qualifications to be registered
and licensed with the Teachers Registration Council of Nigeria (TRCN), and exercise
discrimination. Consequent upon the delay in establishing the TSS and in view of
rising pressure from teachers, the NUT took fresh step by resuscitating demand for
TSS in 2001. A view memorandum was submitted by the Nigerian Union of Teachers
Teacher Salary Structure (TSS) and this received the attention of the Joint
technical committee of the JCCE was set up to exercise this submission and make
appropriate recommendations to the National Council of Education (NCE) which is
the highest policy making body of government on all education matters in the country.
desirability or otherwise of the TSS and came up with some findings and
1. The teachers at tertiary levels had over a decade enjoyed special salaries and
allowances.
2. That in the past, special allowances were given to teachers at the lower levels
3. That lack of motivation and appropriate incentives had negatively affected the
educational system.
4. That the poor financial had implication for the quality of education of both the
5. That the justification for the TSS was highly appreciated and duly
recommended.
went ahead to consult with the salaries income and wages commission for their input
and sectoral advice on the issues, consequent upon which it recommended that:
1. 20% increase on the Harmonized public service salary scale (HAPSS) for
across the board implementation for the teachers in primary schools and post
The above findings and recommendation contained in the report of the committee
submitted to the National Council on Education (NCE) at its 50th session held in
Education, parastatals of the Federal Ministry of Education and other attendance, after
capacity as chairman of the NCE presented TSS as approved to the Federal Executive
Council (FEC) which referred it to the National Incomes, salaries and wages
commission for all necessary actions. It must be mentioned that the approved of the
TSS by the BCE in 2003 was received with great joy and heightened celebration by all
teachers in primary and post-primary schools in the country. The delay in actualizing
apprehension and uncontrollable restiveness among the teachers who now feel a
Following the consideration and approval given to the recommendations for the TSS
The minimum wage agitation is one that has generated so much interest amongst
Nigeria workers, considering the fact that the wages currently earned can be best
described as poverty wages. The issue has characterized by conflicting stories from
the government quarters and the media. This has confirmed the position being
advocated by the DSM that without a determined mass struggle, the government will
For instance, contrary to a report that president Goodluck Jonathan was to announce a
minimum wage for workers on July 2010, the minister of state for finance, Mr. Remi
Babalola was reported to have said that the new minimum wage to be expected will
only cover workers in tertiary institutions as agreed with government in the year 2009,
but with a caveat that the other categories of workers will subsequently enjoy the same
salary increment later. Also the Chief Executive of the Salaries and Wages
Commission, Richard Egbule, who has on April 13, 2010 in Abuja said that the
Federal government could not afford to increase workers salary at this time, was later
reported in paper in the year 2010 to have said that the government had released a
circular that suggest that as from July 2010, the new minimum wage of N17,000
would be implemented for the Federal Service workers. The president of the Trade
Union Congress (TUC), Peter Esele, at the 2010 may Day Celebration in Abuja,
announced N18,000 as a figure agreed with government by labour leaders. But this
was roundly rejected by workers as this figure is a far cry from the N52,200 being
officially demanded by labour since December 2008. Besides, the workers realized
that with inflationary trends and ever increasing cost of living, N18,000 or N17,000 is
paltry. There is also a feeling of injustice when the figure is compared with the
outrageous jumbo pay of the political office holders. Provatively, as at press time, the
House of Representatives members who earn 25 million per quarter (9 million per
Although it is still inadequate in the face of harsh economic realities and labours
consolidated upon through agitations and mass action in order to extend the victory to
living wage is achieved. It must also be stressed that no worker must lose his/her job
on account of the new minimum wage. The last one decade of the civil rule witnessed
huge job loses inspite of the increase in the oil wealth of the country. for example,
according to Professor Sam Aluko, between 1999 and 2007, the governments both
Federal and state, bank and insurance companies have sacked about 4.8 million
Nigerians, most of whom are from the civil service. These figures were some what
buttressed by Mr. Stephen Oransaya, the head of civil service of the federation, who
was reported in the Business Day of June, 21, 2010 to have disclosed that the federal
government has retrenched no fewer than 42,000 civil servants lately. Yet
government has made over 34 trillion in revenue for the period between 1999 and
2009. This has simply shown that whatever cession government and private sector
experiences have shown that most states, if not all and private sector employers would
refuse to pay the new minimum wage after the federal government starts to implement
it. Already, many state governments have warned that they are not duty bound on the
allowances for political office holders without recourse to federalism. It is only when
it comes to increment of workers wages that all types of ply are employed to defeat it.
This has always been patterned. For instance after the federal government on 7,500
minimum wage in year 2000, many states refused to pay while those who agreed only
acceded to 5,500 after strikes and other mass action by workers. Indeed, in Lagos, the
struggle led to the sack of Ayodele Alele and other trade union activists who led the
More importantly labour leaders must realize that it is counter productive both in the
short and long run to have the same government who unleash neo-liberal attacks on
the working class people to remain in power and expect the gains or concessions won
to remain without being eroded. Therefore, the struggle of the working people or
concessions like improvement in wages should be linked with the overall struggle to
wrest political power from the thieving capitalists ruling elite with the aim of forming
a working people’s government that will mobilize the resources of the society for the
provision of basic needs like education, health care, water, decent jobs, decent housing
and infrastructure, like electricity and roads. To sustain such program on a lasting
basis, it will require public ownership of the commanding heights of economy with
But as at 23rd Feb. 2011, there was a media reports from Grace FM 95.5mh that
Senate of the Federal Republic of Nigeria has approved the minimum wage of
N18,000.
brings about development at the grassroots level. It is not surprise therefore that
Olamaboro local government area is one of the local government in Kogi State in
Nigeria.
During General Ibrahim Babangida’s led administration 1991, Nigeria was divided
into 36 states among which was Kogi State with headquarters at Lokoja. This changes
Government Area. It was created out of the former Ankpa local government area with
headquarters at Okpo.
Olamaboro Local Government Area consists of three (3) districts. There are Ogugu,
Okpo and Imane districts. In Kogi State Olamaboro Local Government is located
south-eastern part boundaring Enugu State and Benue State having common boundary
particularly with Ogbadibo local government area, Ofu Local Government Area,
The settlers of Olamaboro Local Government Area are predominatly Igala, with some
other tribes like Idoma, Igbos, Onugba and so on. It has the Area total of 1,132km2
The Local Government was created to bring government nearer to the people and also
to increase the wellbeings of the rural populace. The people of Olamaboro Local
Government Area are predominantly farmers and with God’s gift of uninterrupted
mass fertile land. It is in further realization of this gift of fertile land that the local
government embarked on the popular Ejoka Farm and Ugbamaka Igah farm to boost
Olamaboro local government area also falls within the palm belt area of Kogi State
and the leading palm oil producer in the state. to this effect, the symbol of the local
government is a man with a strong rope and a cutlass which goes to show the
abundance of palm trees and the preparedness of the people to harness the palm
The local government is divided into ten (10) wards for administrative convenience.
Two (2) wards in Imane districts, three (3) wards in Okpo districts, three (3) wards in
Ogugu districts, Igah ward and Inele ward respectively. There is an uninterrupted
water supply in Okpo, the headquarters of the local government, Imane district and a
The aims and objectives of Olamaboro local government are the intensions or goal
which they are expected to achieve in order to satisfy the aspiration or the general
Prior to the 1975/76 local government reforms, the aim and objective of local
government was not clearly spelt out – it was only in this reform, the structure, aims
(b) To serve as a two channel communication between the local populace and the
(c) To mobilize human and material resources through the involvement of numbers
Government create local government through the combination of various aims like
consideration.
The 1976 local government reform wherefore brought a new lease of life into the local
recognition of local government are regarded as the Hallmarks in the Nigeria local
government reforms since the colonial era. The synopsis of the reform include the
increase in number of local government, adoption of a single tier system of which the
council consist of the chairman and councilors, the secretary traditional council and
four department namely education, health, agriculture and worker were presided over
by portfolio councilors.
Apart from the 1987 reform, since the most significant among these reforms is the
1989 local government reform; it’s considered the most significant because of certain
important changes that took place such as increase in allocation of revenue to local
Prior to the latest reforms, the administration of the local government was run by a
our (4) supervisors and a chairman appointed by the state government. However,
under the present dispensation and following clarifications made recently regarding to
guidelines of the most recent reforms, the executive arm of government council shall
silent on the position of the secretary to the local government, who understandable is a
the chairman where he commits an impeachable offense. The guidelines indicated the
(c) Debating, approving and possibly amending local government annual budget
(d) Voting and monitoring the implementation of projects and programmes in the
On the other hand, the duties of the executive arm of the local government which are
statement for security by the legislative arm. Thus, it is apparent from the foregoing
that present system of local government in Nigeria is a two tier structure comprising
appendix 1 speak for itself. However, the chart depicts the executive arm of the local
government only. The legislative arm on the other hand comprises the elected
councilors and it is headed by the leader of the council where role is synonymous with
If we look at the present dispensation following the structural chart, the chairman is at
the head of affairs, followed by the secretary to the local government who is regarded
as the head of service at the local government level. The information political and
chieftaincy and internal audit units are directly responsible to the chairman. On the
other hand, the legal unit and the council secretariat are accountable to the secretariat
to the local government who in turn is responsible to the chairman even though all six
and report to the chairman. These units are under the watchful eyes of the officer who
OLAMOBORO
CHAIRMAN
VICE CHAIRMAN
SECRETARY
Supervisor Supervisor for Supervisor for Supervisor for financial Supervisor for
for Health Education Education & economic planning work
Legislative
Internal audit
Works
Dept for Finance Education Personnel Health Agric
Dept
Supplies, dept dept dept dept
Planning
Research and
statistics
the employees. This is due to the caliber of workers found in the area. This led to the
However, no local government can hope to progress without the effective effort of her
employees and wages and salaries contribute greatly towards these. On the other
hand, workers cannot obtain financial reward and job satisfaction unless the local
government achieves its objectives. Low pay rate reduce the effective performance of
Wages and salaries alone do not constitute pay but the combined value of the basis
wages or salaries plus fringe benefits. The monetary value of the employee’s skills
and contribution must be measured against these criteria. Consequently, they must
necessarily be differential between the various job groups in the local government.
1. Local government pay structure for the unskilled employees has recognized the
individual employee who does see promotion prospects for himself will derive
some satisfaction. From the fact that his basic salary change from time to time.
2. The skilled employees demonstrate some elements of professional knowledge.
It is they who diagnose the cause of machine breakdown and take corrective
action. They perform a variety of complex jobs and generally feel more
secured in their jobs than unskilled because they are in high demand, and can
move from one organization to another for more pay and better fringe benefits.
The local government council executive and recognized their skill pay structure
to provide an income high energy to attract and hold most of the competent
3. The management group especially executive higher salary and good fringe
However, the local government takes a measure as an individual effort, hence, salary
increase for this group must be flexible status which is a major concern of the group
and the fringe benefits of the best of them are to be retained in the local government.
These measures are taken to tackle effective salaries and wages administration in
Olamaboro Local Government. In order to carry out this research effectively and
efficiently, the research adopts Abraham Maslow hierarchy of needs theory (1965).
(3) A need which has been satisfied no longer motivates an individual’s behavior.
Self
Actualization
Esteem
Love/Social Needs
Safety Need
Psychological Needs
Maslow posits that human needs are graduated from the lowest to the highest and they
physiological life itself such as for food, water, clothing, shelter and sexual
The second is the hierarchy of needs he calls the safety needs. These are needs for
safety of protection against danger, injury, threat, sickness, deprivation or loss of job,
property etc.
The third is the needs for affiliation, since people are social beings, there is also need
The fourth and fifth in the hierarchy are self esteem and self actualization needs
respectively. Self esteem refers to needs for respect by others and oneself and
produces such satisfaction as power, prestige, status and self confidence. The last and
highest order of need is self actualization. This is the need for achievement or the
desire to become what one is capable of become what one is capable of becoming
According to Maslow, man is a perpetual wanting animal. The satisfaction of the first
order need, the physiological needs necessitate the desire for the next set of needs that
is security or safety needs and in that order. He further argued that once a need is
This project work, analyzes salaries and wages as a method of motivating workers and
RESEARCH METHODOLOGY
The aim of this chapter is to discuss the various methods that have been employed in
this research work. The sample used method of collecting data, the various sources of
data and method analyzing the data. The objective of this is to provide the authority
According to Ozongrou (1992:35), methodology draws the map chart upon which the
This is concerned with the various methods to be employed in the collection of data
necessary for the computation and successful completion of the research study. The
research method and design used in any research is substantially determined by the
nature of the research problems and the purpose of the study. Since this research is a
fact finding study, descriptive research method was selected in order to appraise the
In the process of achieving the objective, the questionnaire and oral interview research
research anything that is affected in the cause of carrying out this research is
automatically a member of the area of the study. But for time and distance, the
The public sector consists of very big institutional formulations and with several
employees running into thousands. Ideally, the public service is the focus of the study,
but for resources constraints and the fact that there is a specific case study area, this
For clarity 150 staff were the population of the study in Olamaboro Local Government
_________
Total 150
3.4 SAMPLE AND SAMPLING TECHNIQUE
A sample refers to a part of a whole group or population about which observation are
made. Similarly, Ammes etal (1984) on their part defined sample as a group of units
selected from larger collection of units or universe for the purpose of drawing
The sample size for the staff was determined by the use of statistical method. This
procedure. The sampling method used in this research work was stratified random
sampling and simple random sampling (probability sampling technique). This implies
that the population is chosen at random and has a known non-zero chance of selection.
Thus homogenous groups/class of staff were grouped together to form a strata, and the
elements in each strata were sampled at random. Hence, giving all the element an
The instruments used in this research are personal interview, personal observation and
work in the various departments and sections and the reaction of workers to the
of the information and this undoubtedly makes for more accurate and reliable
information.
sample of the population under study it has an open ended answers questions for
respondent to agree or disagree. The open ended answers resulted from the need to
In designing the questionnaire enough reading was made on the subject matter. Also
care was taken to minimize errors. As much as possible all items of identifaction were
excluded in the questionnaire to allay the fears of the employee who could feel that
To ensure the validity of the instrument used about two people were approached for
their comments. One person being from the top cadre, and the other person from the
junior level. They were asked to examine the instrument with regard to its relevance to
the study, technicality and clarity of the items in describing the salaries and wages
Nigeria. The researcher amended the instrument in line with their comments. This
In order to maximize the reliability of the instrument used for the research, the
researcher ensured that questions were not ambiguously framed as to give the
questionnaire were distributed to the respondents. The fact that all the respondents are
staff and employees of Olamaboro Local Government Area, and are under the same
roof made it easier for the administration and collection of the questionnaires on the
The data collected were analyzed and converted into meaningful and acceptable
several questions were analyzed and expressed in percentage (90) scores and
because of its flexibilities and easy application. The hypotheses were based
2
2
Fo Fe
X
Fe
Where X2 = Chi-Square
Fo = Observed frequency
Fe = expected frequency
CHAPTER FOUR
One of the most important steps in the research process is data analysis. This chapter
seeks to present and analyse the data collected through the means of questionnaire and
personal interview with a view to finding out answers to the research questions raised
in the proposal. This chapter also seeks to test the ability of the hypotheses with
validate or reject the hypotheses. The researcher considers this order of presentation
Table 4.1.1 shows that out of the 150 respondents in Olamaboro 69 (47.59%)
(20.69%) respondents are within from the age bracket of 56 years and above. It might
local government falls within the working age. This is because as managers, they
(YEAR)
18 – 35 46 31.75
36- 55 69 47.59
The frequency distribution of respondents by gender shows that there was a wide
disparity in gender distribution of the 150 sample. Male respondents had much
greater population of the total number of employees in the local government than the
52 (35.86%) respondents constitutes the female. The gap was wider in the case of
unemployment. However, F.O.S (2001) has found that a large gap existed between
male/female rate of employment and unemployment. Chiata (2002) also pointed out
that “labour force participation was higher among male than the female due to
The table below show or summarizes the sex distribution as described above
Table 4.1.2 Sex Distribution of Respondents
Male 93 64.14
Female 52 35.86
The data shows that most of the respondents were married. The married respondents
constituted 100 representing 68.97 while 40(27.58%) respondents are single and
5(3.45%) respondents are divorced which is the lowest. It is the general belief that
married people are responsible human being. It can be deduced from the table that a
majority of the respondents is responsible. However, the table below shows the detail
Single 40 27.58
Divorce 5 3.45
The frequency of religion of respondents shows that about 132 (91.04%) respondents
are Christians, 13(8.96) respondents are Muslims. There is no other religion in the
local government. From the table below, the Christian are the majority in the local
government which means that the Muslims are just few in the religion distribution of
respondents. The table below shows the tabular explanation of the above religion
Islam 13 8.96
Others 0 0
The income distribution shows that 20 respondents representing 26.21 earn between
– N300,000 per annum. It also shows that 20(13.79%) respondents earned between
N500,000 – N590,000 per annum and 10(6.90%) respondents earned N600,000 and
above per annum. The breakdown shows that those who earn between N500,000 and
N600,000 per annum constituted the minority while those that earn between N100,000
N300,000
N400,000
N590,000
above
From the frequency, all employees completed at least secondary school. Cases of
Stark illiteracy (i.e. inability to read, write or understand very simple English
language) were not common among the local government employees. The workers
But still, more works needs to be done to get the 40(27.58%) respondents to further
their education.
OND/NCE 92 63.45
B.Sc/BA/HND 9 6.21
chapter one has been reviewed and tested in the light of all available evidence for
RESTATEMENT OF HYPOTHESES
productivity.
H1: That salary and wages administration has a significant relationship with workers
For the purpose of testing the hypotheses, table 13, table 14 and table 15 (questions, 8,
Expected frequency is
0 1 2 3 ...........................
Frequency table 13 responses on whether the methods of salary administration by
0 97 48 0
Fe
3
145
Fe
3
Fe 48.33
X2
X2 -97
Under 0.05
X2 Cal = -97
Comments: From the tested hypothesis using table 13, and the table revealed that, the
100 37 8
Fe
3
145
Fe
3
Fe 48.33
2
Fe Fe
X2
Fe
X2
Table 14
X2 -89.99
2 Under 0.05
Comments: From the tested hypothesis using table 11, it shows that salary increment
boost employees morale and lead to high productivity in the local government since
the X2 calculated is greater than X2 table, frequency table 18, responses on salary and
motivation.
90 51 4
Fe 0
3
Fe 48.33
2
Fo Fe
X2
Fe
X2
X2 Cal = 76.72
Comment: From the hypothesis tested using table 8, it could be deduced that, the
salary they earned motivate the employees to put more efforts which lead to higher
performance and productivity with respect to the salary payment system in Olamaboro
Table 4.1.6 below, it shows at glance that 55 representing 37.93% respondents have
served between 16-20 years, 25(17.24%) respondents served between 20 years and
above while 23 respondents served between 6-10 years and 22 (15.17%) respondents
served between 11-15 years while 20(13.79%) respondents served between 1-5 years
constituting the lowest percentage. The breakdown of the analysis revealed that, those
who served between 16-20 years constitute the majority of the sample size being
studied.
Table 4.1.7 below shows that 90 representing 62.07% accepted that the salary they
earn motivates them to work harder. However, 51(35.17%) respondents are with a
contrary view, while 4(2.76%) respondents says they did not know whether the
salaries have a motivating effect on their work. It will therefore be deduced that since
majority of the respondents have agreed to the view, we conclude that, what they earn
No 51 35.17
From the survey, 89 (61.38%) respondents says that they are satisfied with the way
salary and wages matters are being handled by the council while 37 (25.52%)
respondents are not satisfied and 17(11.75%) respondents said the council handles
salary and wages in a terrible manner which could be as a result of lack of prudence
and accountability while 2(1.36%) respondents said they did not know the
Table 4.1.9 respondents view on the way the council handles salaries and wages matter
Yes 89 61.38
No 37 25.52
Terrible 2 1.38
The survey indicated that 68(46.90%) of the respondents often get salary increment
every year while 29(20%) respondents get salary increment in every 2 and 5 years
respectively while this means that something is responsible for lack of constant
increase in salary ranging from lack of promotion, corruption and misappropriation of
Every 2 years 29 20
Every 5 years 29 20
The data reveals that 100(68.96%) respondents accepted that increase in salary boosts
workers morals while 37 (25.52%) respondents disagreed with that opinion and
8(5.52%) respondents are not sure whether increase in salary boosts their morale.
From the analysis, it could be deduced that if salary increases, it will also increase
Table 4.1.11 Respondents’ views on whether salary increment boosts their morale
No 37 25.52
The table below shows that 73(50.34%) respondents agreed that bank payment is used
by the local government while 40(27.59%) respondents also said that table payment is
used and 12(8.28%) respondents said they did not know because sometimes the
council uses both table and bank payment just as responded by the 20 respondents.
The data shows that 97(66.89%) respondents agreed that the method of salary
48(33.11%) respondents disagreed with the view. From the below table we can
deduce that the method of salary administration increase productivity. The table
Yes 97 66.89
No 48 33.11
Not Certain 0 0
The data show that 59(40.69%) respondents are satisfied with the promotion policy in
34(23.45%) respondents are fairly satisfied while 13(8.97%) respondents don’t know.
Satisfactory 59 40.69
Unsatisfactory 39 26.89
Fair 34 23.45
professional training or the other whereas 33 (22.76%) respondents said they have
never.
Table 4.1.15 Respondents views on the way to manage salary and wage in the Council
Good government
Adequate Funding
Auditing/Prudence
Accountability
Undecided 15 10.34
Implementation
Summary of Findings
Since the X2 calculated is greater than X2, table, then to we shall accept H1
because, from the tested hypothesis, the researcher discovered that the method of
payment was also revealed that salary increment boosts employee’s morals and lead to
high productivity, and the salary they earned has a connection with motivation. The
employers of labour are aware of the fact that salary is also one way of improving
adequately paid when due and when salary increment and the method of payment,
promotion, the way salary issues are handled, training is unsatisfied, the multiplier
effect as regard to workers, output will be negative. In a nutshell, the decision for the
The purpose of this work is to examine salary and wages administration as a tool for
In the course of this work, the objectives of the study raised research question on what
salary and wages administration is all about. The study objective, questioned if the
The study made an attempt to explore the role salary administration play in increasing
productivity and performance in the development of public service. The study also
the council handles salary and wages, how salary motivates workers on the
economy. This is because employees believe that the method of payment will also
boost their purchasing power. The analysis of the data indicated that salary
administration has positive role to play and has been playing in fostering economic
5.2 DISCUSSION
The finding that salary and wages administration enhance employees’ performance
and productivity corroborated the views of Mohammed (2005) who observed that the
functions of salaries and wages administration are to attract capable, competent and
qualified employees into the organization and to motivate workers into greater and
of workers in an organization.
The findings of this study are also in accord with that of Akintoye (2000) who
asserted that money remained the most significant motivational strategy for achieving
5.3 CONCLUSION
care of the interest of employees who co-ordinate the activities of the organization.
To achieve effectiveness and efficiency of workers and to reduce wastage at the work
place, employers of labour must take care of the interest of their workers. However, it
is generally assumed that salaries and wages administrators should be a model who
should establish terms and conditions for employers which set standard for employers
to follow. The impact of salary administration on employees’ performances in this
respect has not been encouraging in Nigeria. There has been a drastic reduction in the
real salaries of workers both in private and pubic organizations which has not been
possible for them to live on their grossly reduced salaries and wages. It is therefore
inevitable that if such large reduction is real salaries and wages take place, they will
service adverse effect on morale, productivity and the devoting which the employees
It should also be noted that there will be strong pressure on them to take second job or
engage in strong pressure to take other form of income generation which could have
delicious effects on the provision of service to public. This will require that job
objectives be produced so that there are some criteria against which to judge
5.4 RECOMMENDATIONS
People are the most important of all the resources required for the attainment of
organizational goal. As such, human resources have to be managed with the greatest
care and skills in order to motivate staff and enhance productivity and performance of
provision of external rewards like pay rise and method of administration, promotions
that people can get self administered reward such as satisfaction from accomplishing
of challenging task. However, among the method of boosting employer’s morales is
salary administration.
(1) That the salary administration policy for public officers be implemented across
board so that all the level officers especially the junior cadre can have a sense
(2) That salary increment should be rewarded as at when due from the analysis, it
deserving officers.
(4) The researcher also advocates for good government. Adequate funding,
(5) Staff training and development should be pursuing vigorously. Training should
should be forum created where the top management officers interact and share
ideas with their subordinates. This will give subordinate a sense of belonging
and a psychological boost their morale which will enhance their productivity
5.5 IMPLICATIONS
The research work has the intention of discovering and understanding the effect of
performance in an organization. The study revealed that most of the staff have full
knowledge and experience of the topic of study, while some were enlightened through
inter personnel interview. However, most staff expressed their satisfaction over the
performance in an organization.
The finding of this research work had its limitations in the following aspects:
(a) Time: The research lacked sufficient time. During this research work one of
research was based on the fact that the research work was combined with the
available at the time of this research work was not enough for the researcher to
execute all she intends to execute. This lack of fund limited some aspect of the
research work.
(c) Distance: The barrier of space and distance was another factor that obstructed
the accomplishment of the actual desire of the research. This is based on the
fact that the case study for the research work was in Olamaboro local
government in Kogi State while the researcher was resident in Emene and as a
result, frequent movement was not possible all the time for the researcher.
Students are often faced with many constraints in the course of research work. These
constraints however always limit their research work to certain degree. These
limitations have in one way or the other given suggestion and direction on some other
aspect that can be researched upon. As a result of this research work, I carefully
organization.
organization.
BIBLIOGRAPHY
Goode, W.J. and Gatt, P.L.C. (1995), “Method in Social Research” New York:
McGraw Hill Book Co. Inc.
Hertzberg et al (1959), “The Motivation to work” New York: John Willey Publishers.
Maslow, A.H. (1968), “Towards a Psychology of Being” New Jersey: Van Nostrand,
Princeton.
Ngu, S.M. (1995), “Administrative and Workers Motivation” .Zaria: A.B.C. Press.
Patton, A. (1977), “Men, Money and Motivation”. New York: McGraw Hill Book
Company.
APPENDIX 1
This study is part of the requirements for the award of Bachelor of Science degree
(B.Sc.) of the Caritas University Amorji-Nike, Enugu.
This is to kindly request your help to provide me necessary information needed in the
completion of my research work which is purely for academic purpose. I therefore
request that you fill the attached questionnaire.
Whatever information given will be treated confidentially and used only for the
research purpose.
Yours faithfully,
Imode Thelma
QUESTIONNAIRE
2. Sex
(a) Male [ ] (b) Female [ ]
9. Are you satisfied the way the council handles salary and wages matters?
(a) Yes [ ] (b) No [ ] (c) I don’t know [ ]
12. What type of salary mode of payment is being administered in the local
government?
(a) Table payment [ ] (b) Via Bank [ ]
(b) Both [ ] (d) I don’t know [ ]
13. Do you agree that the mode of salary administration by the management would
improve the performance of the employees?
(a) Yes [ ] (b) No [ ] (c) Not Certain [ ]
15. Are you satisfied with the promotion policy of the local government area?
(a) Satisfied [ ] (b) Unsatisfactory [ ]
(b) Fair [ ] (d) I don’t know [ ]