A Hotel Practicum Report

Republic of the Philippines
Cagayan State University
Andrews Campus
Caritan, Tuguegarao City, Cagayan
College of Hospitality Industry Management
A HOTEL PRACTICUM REPORT
On
BALAI CARMELA RESORT AND HOTEL
1250 Dunkin Drive, Enrile Boulevard, Barangay Caggay,

Cagayan, Tuguegarao City,
6,April, 2022- 10,April,2022
In partial fulfillment of the requirements for the course
-Hotel Practicum for the degree in
Bachelor of Science in Hospitality Management
Hospitality Management Department
Andrews Campus, Caritan, Tuguegarao City, Cagayan
SUMBITTED TO: MRS. HAZEL MAE CAMBRI
SUMBITTED BY:
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TABLE OF CONTENTS
I. TITLE PAGE
II. TABLE OF CONTENTS
III. ACKNOWLEDGMENT
IV. INTRODUCTION
A. NAME AND MAP
B. OBJECTIVES/ INSTITUTION’S PHILOSOPHY
C. MISSION, VISION and CORE VALUES
D. OWNER/ MANAGEMENT
E. ORGANIZATIONAL CHART
F. HOTEL RULES AND REGULATIONS
G. FACILITIES, NUMBER OF ROOMS AND TYPES, FUNCTION

ROOMS
OUTSTANDING CHARACTERISTICS OF THE ESTABLISHMENT
V. DISCUSSION OF THE FINDINGS/ANALYSIS/RECOMMENDATION
A. ORGANIZATIONAL STRUCTURE
B. OPERATIONS SYSTEM AND PROCEDURE
C. FACILITIES, EQUIPMENT, ETC.
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D. MANPOWER - SHEDULING, WORK METHOD AND STYLES OF

COMMUNICATION
E. WORK ATMOSPHERE AND INTERPERSONAL RELATIONS
F. USE OF MATERIAL RESOURCES
G. SANITATION PROCEDURES AND PRACTICES
H. STRENGTHS
I. IMPROVEMENT AREAS/ WEAKNESSES
J. RECOMMENDATIONS
VI. CONCLUSION
VII. INDIVIDUAL LEARNING INSIGHTS
VIII. APPENDICES
A. BIO DATA/ RESUME
B. DOCUMENTATIONS
C. DTR
D. PERFORMANCE EVALUATION
E. CERTIFICATION OF COMPLETION
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ACKNOWLEDGMENT
The completion of this practicum report would not

been possible without the efforts and assistance of some
persons. We would like to extend our deepest gratitude
and appreciation to the following for their assistance,
help moral and invaluable support:
First and foremost, we would like to give thanks to our

parents who extended their financial and moral support
for us throughout college. This would not be possible
without their comforting words and motivation
We would also thank our beloved OJT Adviser

Mrs.Hazel Mae Cambri and to the OJT Coordinators for the
relentless guidance and instructions to fulfill this on
the job training and exerted their efforts to find such
establishment that allows us to take this On the job
Training.
To the amiable owner and staffs of Balai Carmela who

accepted us unconditionally and being a warm-hearted
mentors who imparted us their knowledge and expertise
regarding the food and beverage service.
Most of all, to Almighty God, the source of wisdom

and strength who made this masterpiece possible. To you
be the Greatest Glory!.
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INTRODUCTION
BALAI CARMELA
In a spot distant from the city, away from the crowds

rest a peaceful resort that provides personalized
services. The modern-native design, private environment,
and warm ambiance will entice you to unwind and forget
the outside world. facilities and services are designed
to give the guests maximum comfort and convenience.
housed in a very quiet environment, close to nature,
Balai Carmela has become an ideal place for relaxation,
nature lovers and people wanting to unwind from the daily
pressures of work. away from the hassles of noise and
distractions, the villa rooms, swimming pool, and open
garden area makes a perfect choice for team building
sessions, strategic planning, seminars and social events.
more than that, staffs go out of their way to give the
guests, personalized, warm and gracious service, such
that their stay in the resort becomes a truly pleasurable
and memorable experience. Each comfortably furnished room
stirred by native modernity has been designed to meet the
needs of both business and leisure travelers, while
providing professional assistance from the friendly
staffs. you can also enjoy a homey type reception area
where you can feel and enjoy the warmth hospitality of
the accommodating staffs and its country side atmosphere.
Throughout the resort, guests are treated to a unique
modern native bali inspired home impression, complemented
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with the state-of-the art, elegance within your reach

function halls. choose from the two function halls to
host weddings, parties, banquets, conferences,
conventions, reunions and other gatherings. we offer a
wide selection of packages for every taste and budget.
The spacious rooms, pampering amenities and friendly
services will surely make your stay memorable and truly
revitalizing. this resort is the ultimate lifestyle
resort.
Welcome to Balai Carmela!!!!!
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HISTORY
In 2014, history was made when Balai Carmela opened

its doors. The iconic resort and events place soon became
the city's venue of choice for glittering balls, marriage
ceremonies and party gatherings, making the name Balai
Carmela with “place to be”. With this auspicious
beginning, Balai Carmela Resorts and Events brand was
born.
A shed of light materials located in a spot distant

from the city, away from the crowds formerly known as
Lifestyle Villa, and the resort initially operates a
pool, an open function hall and few rooms. It has
expanded and later upgraded in July of 2014 when the
power couple Dr. Valeriano Combate Jr. & Dra. Maria Raul
Carmela Combate decided to buy the property and took over
the management having named the resort after her - “Balai
Carmela”. A Balinese inspired resort to cater to your
every need. A spot at the heart of the city but proud of
its ambiance and private personalized services, designed
to give our guests maximum comfort and convenience. A
total eclipse from your busy schedule, housed in a very
quiet environment. It lets you embrace nature away from
the hassles of noise. Our rooms and villas, swimming
pools, open garden and function rooms make a perfect
choice for your special events. Whether to say your vows,
to build relationships, to foster team unity, to
celebrate life, to bless a child or any other occasion
worth your while is at the palm of your hands.
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Each comfortably furnished rooms stirred by native

modernity has been designed to meet the needs of both
business and leisure travelers as you continue to enjoy
the warmth hospitality of our friendly staff.
With the success of its flagship brand, it opened

its doors, making sure you'll always come back for more.
From countless weddings and debutante balls to ongoing
events that were the highlight of local social life,
Balai Carmela have always been the venue of choice for
life's most significant milestones, and have played a
cherished role in the communities' collective memory.
Balai Carmela have also served other functions in times
of need, surprises and revelations; while momentous
events, famous visitors and lavish parties may garner the
attention, equally meaningful to Balai Carmela are the
personal, every day travel experiences that are unique
and significant to each guest. Balai Carmela offers more
than a comfy room, a stylish lobby, soothing lawn,
tranquil pool, chic halls or fine dining. Balai Carmela
offers a chance to create lasting memories.
Over the years, Balai Carmela's popularity grew from

its humble beginnings. Balai Carmela has established
itself as a household name in Tuguegarao; with its
inevitable growth and evolution injected by modernization
and advancement - Balai Carmela remained to be on the run
and on top of the race continuing its passion to serve
and bringing everyone the “perception of how should it be
done”. Maintaining a resorts and events place that is
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comprehensive and exceptional in its attention to every

detail of operation – the owner’s personal touch making
people at ease assuring every account is taken cared of;
their edge and the cut above the rest.
At present the company operates additional fully

air-conditioned function hall, hotel rooms from regular
villa garden rooms to sophisticated executive suites, and
open garden for all occasions. The new Balai Carmela is
truly a must-visit for both residents and tourists as it
is one of the city's finest escape experiences.
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LOCATION MAP OF BALAI CARMELA
LOCATION: 1250 Dunkin Drive, Enrile Boulevard, Barangay

Caggay, Cagayan, Tuguegarao City, Philippines.
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Objectives
Keep a multi-skilled workforce; which consists of

team players who have pride of ownership in translating
the organization’s mission and vision into reality.
Encourage its staff to provide quality service, to

keep abreast of the changing needs of the travelling
public, and to promote good relationships between the
industry and the community.
Provide exceptional experiences for every

individual, having a passion for exceeding the
expectations of guests through personalized services.
Partnering with others, where possible to increase

goals, inviting customers, suppliers and contractors to
participate in our efforts. Ensuring maintenance of hotel
and resort standards and development of our human
resources through training and making use of customer’s
feedback as a source of improvement.
Understand each guest; designing and delivering products

and services which perfectly fit their needs.
Demonstrate care for every customer through

anticipation of their needs, attention to details,
distinctive excellence, warmth and concern.
Be seen as ‘Best in Class’ hotel operators by

delivering superior profitability whilst maintaining high
levels of guest satisfaction.
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Ensure we attract, develop and retain the highest

quality employees. We want Balai Carmela to be the
company to work for.
Recognizable by service and product quality

standard; and to be consistent in the promotion of
excellence, novelties and future development.
Remain at the forefront of growth, success and

leadership in the industry to be the company of choice.
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MISSION, VISION and CORE VALUES
MISSION
Balai Carmela is dedicated to provide exceptional

experiences for every individual. A passion for exceeding
the expectations of our guests through personalized
services accented by the cultural values and professional
provisions. We aim to meet the highest standards in
location, accommodation as well as events and leisure
activities, while incorporating the charm, history and
customs of the local destination.
Continuing such leadership in the hotel industry by

understanding each guest; designing and delivering
products and services which perfectly fit their needs. We
will always demonstrate care for our customers through
anticipation of their essentials, attention to details,
distinctive excellence, warmth and concern.
Turning every moment into unforgettable memories!
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VISION
Balai Carmela envisions to be recognized as the premiere

resort and hotel based on standard quality; and to be
consistent in the promotion of excellence, novelties and
future hotel developments. Exceeding guest expectations.
Inspiring and motivating employees. Achieving excellent
financial outcome.
Driven by our passion to serve thus will remain at the
forefront of growth, success and leadership in our
industry.
Guest who returns – employee who progresses – capital

which grows.
Core Values
Courteous and Competent
Attentive to the guests’ needs
Responsible Employee
Motivated
Efficient
Loyal and Trustworthy
Amiable and Friendly
Dr. Ma. Raul Carmela

(Owner)
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ORGANIZATIONAL CHART
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HOUSE RULES AND REGULATIONS
1. NO SMOKING Policy inside the Rooms and Function

Halls.
2. Maximum of two (2) persons in a room including

children.
3. Before going out, please turn off all the lights,

aircon and running
water. Lock the door and leave the room key at the
reception counter.
(Lost or damaged keys will be charged accordingly)
4. The Management will not be liable for any loss, or

other damage claims
or obligations resulting from any injuries or losses both

inside and in the
immediate vicinity outside the facility. Take care of

your belongings.
5. DO NOT bring into the resort: weapons, narcotic,

explosive, toxic
and inflammable products.
6. DO NOT disorder the room or add more person into the

room without
prior notice to the receptionist.
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7. Games are not allowed inside the room. Please take

care of Balai
Carmela’s Property. (Any damage will be charged

accordingly)
8. For additional toiletries, beds and blankets, please

ask for
assistance. (Charges may apply)
9. Taking out the hotel room decorations, linens,

and/or any stuff
is prohibited. All displayed items are collectibles,

please handle
with care. (Any lost and/or damage will be charged

accordingly)
10. For any concerns, kindly contact the staff-on-duty

and or the manager.
Check-in Time – 2:00pm Check-out Time – 12:00nn
Resort rules and regulations
Welcome to Balai Carmela! For everyone to enjoy their

stay, please be guided by the following rules and
regulations. The management has the right to retract any
reservation if any of the rules are violated.
Check-in Time:2:00pm Check-out Time: 12:00nn
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FACILITIES
 Troy’s Bar & Cafe – get a

sumptuous introduction to
local sweet treats and
snacks on its item.
 Lobby Lounge
 Parking area
 Function/Meeting room
 Lanai Reception
 Swimming Pool
 Cabana/Cottages
 Villa Garden Rooms
 Hotel Rooms
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VILLA GARDEN ROOM
Experience a
Balinese inspired
hotel room in our
Villas.
 Separate toilet and bath with hot and cold

shower
 Matrimonial Bed
 Cabled Television
 Air-conditioned Room
 Writing Desk
 Side Table and Chair
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EXECUTIVE Feel the luxury and experience to be an

executive. Fully furnished room stirred by native
modernity,
designed to meet
the needs of both
business and
leisure traveller.
 Lobby
Lounge

Receiving
Area
 Wall-Sized mirror
 Queen size bed
 Closet
 Dresser
 Writing Desk
 Wash Basin
Separate toilet and bath with hot and cold shower UITE
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FAMILY ROOM
Perfect for travellers in the

company of their families or with
a group. A master’s bedroom with a
connecting room that can
accommodate up to 4 guests.
 2 Connecting Rooms
 2 Matrimonial beds
 Coffee Table
 Closet
 Study Table
 Side Tables
 Floor Lamps
Shared toilet and bath with hot and cold shower
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DELUXE TWIN ROOM
 Matrimonial Bed
 Coffee Table
 Closet
 Study Table
 Cabled
Television
 Side Tables
 Study Lamps
 Air-conditioned room
 separate toilet bowl with hot and cold water
 wash basin
MATRIMONIAL ROOM
This accommodation is
good for 2 guests.
 Matrimonial Bed
 Coffee Table
 Closet
 Study Table
 Cabled
Television
 Side Tables
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 Study Lamps
 Separate toilet and bath with hot and cold shower
 Wash basin
SUPERIOR SINGLE ROOMS
Looking for a great budget single room? Have an

affordable stay while still enjoying total privacy with
the Superior Single room. This accommodation is good for
1 guest.
 Superior Single Bed

 Side Tables
 Study Lamps
 Toilet and bath with hot and cold shower
DORM TYPE ROOMS
Have a very comfortable yet affordable stay in our

Dormitory Rooms. This accommodation is good for big
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travelling groups of 6-17 members with matrimonial and

single double-deck bed.
 Matrimonial/Single double-deck beds.
 Side Tables
 Study Lamps
 Common toilet and bath with hot and cold shower
 Wash Basin
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Room Rates
Room Types Overnight 6 Hours
Executive Suite 5,000

3,200
Dorm Type (17 Heads) 9,500
Dorm Type (8 Heads) 5,000
Family 2,500
1,700
Matrimonial 2,000
1,300
Single-Single 2,000
1,300
Garden Villa 1,500

750
Superior Single 1,300

650
Check – In: 1pm Check – Out: 12nn
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SERVICES
 24-hour reception
 Free Wi-Fi Internet access (Public Areas)
 24-hour Room service
 On-call massage services
 Laundry service
 Car rental service
 Safe at the front desk, luggage room
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The Management will not be liable for any loss, or

other damage claims or obligations resulting from any
injuries or losses both inside and in the immediate
vicinity outside the facility. Take care of your
belongings and personal safety should be observed.
This is a Public Area the use of tobacco or smoking-

related products is prohibited within all buildings,
facilities, and spaces (including covered walkways,
parking lots, and commons) in accordance with Republic
Act No. 9211.
Do not bring into the resort: weapons, narcotic,

explosive, toxic and inflammable products.
It is the duty of every citizen to keep his

environment or surroundings clean and wholesome; trash
bins are provided; we encourage proper waste disposal.
It’s not cool to litter.
Guests must maintain peace and serenity within the

resort at all times. Videoke, Sound System and/or other
devices emitting disturbing noise must be turned off
after 10:00 pm. The use of Videoke, Sound System and/or
other devices inside the villas and hotel rooms are
prohibited.
The Management will not allow any guests for a Pool

Party inside the Valeriano’s Hall for it is tiled and
slippery when wet and/or to sit on the Sala Sets while
still wet and dripping; the Renter shall take full
responsibility on any damages that may occur.
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The Renter assume full responsibility for the

discipline of members and guests and others who may be in
attendance and to see that orderly conduct is maintained
both inside and in the immediate vicinity outside the
facility. The management has the right to charge and do
necessary actions, if need be.
Corkage Fee applies for all the Food and Drinks that
will be coming inside the Resort.
Alcoholic Beverages inside your Rented Villas and

Hotel Rooms are strictly prohibited. Any damages that
will arise in violation of this rule will be charged
accordingly.
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Swimming Pool Rates are as follows:
Swimming Guests: 120 (Adults)
80 (Kids)
Non – Swimming Guests: 80 (Adults)
50 (Kids)
Cabana / Cottages: 400 (6 Hours)
Swimming Pool is only up until 10pm. Guests are advised

to head off after the cut-off time.
Putting up of tents in the garden is proscribed

unless/otherwise permitted by the management.
For inquiries and other concerns; Events, Private

Parties, & Exclusivity the office is available for
transaction from 9am to 6pm. Also, try to visit our
Facebook Page - Balai Carmela, queries are entertained
online for convenience.
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DISCUSSION OF THE FINDINGS/ANALYSIS/RECOMMENDATION
Areas of Status Strength Weaknesses Recommendati

concern on
A.Organization Team oriented,all All staff Sometimes The Hr

structure staff are existing are flexible ,mutual should
in the workplace and Risk respect conduct
and they work taker does not activity
together towards exist like team
their mission. building or
open forum
to voice out
their
concern to
everyone
Chief executive A CEO is the She is a She must

Officer /Owner highest ranking well rounded also give
executive in a person also, importance
company whose in which to the
primary monitor all employees
responsibilities of his staff salaries ,be
include making and oversees cause as far
major corporate if all of now,the
decisions,managing them are establishmen
the overall following t is not in
operations and the rules the minimum
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resources of the and wage ,where

company ,Communicat regulations in there are
ion between the and see if staff who
board of directors they also wants to
and corporate the quit their
operations ,being restaurant job.
the face of the standards.
company He is a
strict
person when
it comes to
work
Hotel Manager Overseas/ monitor He is

the entire tolerantly
operation if the strict and a
restaurant . well rounded
Responsible of person
effective having all
planning ,delegatin the
g,Coordinating ,sta knowledge
ffing and decision and
making to ti attain strategies
desirable profit to monitor
making result for operational
an organization. flow of the
restaurant .
strict in
terms of the
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following
schedule .
Assistant Hotel They are generally The always They are The
Manager responsible for all monitor all to management
business operation of their friendly must also
of service and staff if to other monitor some
production they perform staffs of the head
establishment.Dutie well. that cause if they
s include employees follow also
interviewing not giving SOP and make
hiring, training their best them aware
scheduling, and when the that they
managing employees, manager on must
as well overseeing duty is cooperate
inventory ,includin not their also to
g food and beverage vibes in their staff.
supplies and other short The managers
Hotel equipment. manager should
Manager also and conduct
responsible for employees seminars
solving costumer have and training
complaints favoritism about
regarding food . dealing
quality and service properly
making sure the with staff.
business complies
with health and
safety
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regulations .In
addition ,most
managers perform
administrative task
such as managing
payroll and writing
budgets .
Production Staffs responsible They can During Proper

staff int the pre -cooked also work peak hours communicatio
foods in the under because of n and good
kitchen . pressure. to many leadership .
costumer
they not
understand
each other
cause of
wastage’s
of foods.
Front desk Represents the They perform Some Be active

first point of their duty Receptioni and have a
contact with the well . Good st Leaving peace of
clients of a Relationship their mind .Verify
business and hotel. with the station the items or
In charge in Guest. needs taken
billing process. In by the
charge in taking Guest.
payments and liable
to give their
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change.
Housekeeping server Responsible for The best Sometimes The

keeping the room housekeepers they are management
clean.
take not must monitor
Responsible for
checking rooms even exceptional following its staff
there is no guest. pride in the the any time if
Accommodation work they standards the follow
Management Staffing carry out. of the standards .
The housekeeping They arrive establishm
department of a at work on ent.
hotel is time, have
responsible for cleaning
‘cleanliness‚ maint schedules
enance‚ aesthetic which have
upkeep of been agreed
rooms‚ public with their
areas‚ back areas employer,
and surroundings.’ are
The department is meticulous
not always given in their
the respect it is standards
due in terms of and enjoy
work load‚ the size using their
of which can be housekeeping
estimated by the knowledge to
fact the department create a
often employs the relaxing
largest workforce. environment
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There are a variety for

of areas the everyone.
housekeeping
department must
manage‚ the
following table
taken from Hotel
Housekeeping
Operations and
Management
Operation Standard operating Well Sometimes The

System and procedures and organize . SOP are management
Procedures polices implemented not follow must
in restaurant are . strictly
visible and clear . implement
the SOP of
the
Establishmen
t for the
employees to
obey SOP.
Dining Area All table in The whole

server’s are must dining area
be inspected for is cleaned
cleanliness ,floors and well
are clean and organize .
mirrors are all The ambiance
wiped , chairs and is
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tables are properly comfortable

put down and for guest to
arrange. stay .
Front Desk Clean and The area is

Area Organizing Front well .Organi
desk Area. zed
Kitchen Area Staffs on Duty are The area is The

responsible in well management
cleaning kitchen Organized. must monitor
utensils and the
equipment. performance
of all the
Chefs/
because
sometimes
they do not
follow the
standards of
the
establishmen
t.
POOL AREA To provide The area has Sometimes, They need to

relaxation to those a good they maintain the
cleanliness
guests who's ambiance didn't of the pool
looking for a good that will change the area
place to relax, make the water of
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enjoy and unwind. guests relax the pool

and at ease.
Manpower Employees work in Manpower are Sometimes They must

each station or flexible and they don’t follow all
where they are task multi - follow the time the
to work with. tasker. their standards of
respective the
task. Also establishmen
some of t so the,
the staffs management
needed must be
some strict to
training them when
to improve applying
more standards.
skills and
knowledge.
Work Atmosphere The over all All corners

(Lay out and design, ambiance are fully
ventilation) and lay out of the furnished
establishment and
Comfortable
to
accommodate.
The lay out
design is
elegant and
interiors
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are very
captivating
. The
ambiance
make the
Guest
Comfortable
during their
stay in the
establishmen
t.
Interpersonal Employees have They have When they They have to

Relations strong and deep or good have their be more open
close association communicatio own group to each
or acquaintance to n skills the other. They
each other towards each isolate must have
other each other good
s. communicatio
n and
connection .
Build
camaraderie
and
friendship
inside the
establishmen
t.
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Used if The materials are It is always

Material properly unharmed. organized
resources
Inventory form Form contain All

inventory list that information
can be used to mus be
record equipment provided.
acquisitions.
Flyer Used to Sometimes The

encourage /attract the flyer management
the costumers. is not ensure that
captivatin all flyer
g to the are
guest captivating
to all guest
.I think
they need
some effort
to promote
their flyer
Sanitation Sanitation
Procedures and Procedure are
Practices strictly
implemented /also
the health protocol
Good Grooming All staffs and They always Sometimes Management

trainees are look they are should
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following good presentable not in strictly

grooming strictly in the eyes tack in implement
wearing of everyone. and they the proper
hairnet ,apron ,den are not grooming
im pants , tack in using the
and black belt . proper
shoes
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CONCLUSION
The On-The-Job training is the best way to learn the

housekeeping operation in a hotel. The trainees have
learned the standard operating procedure, their work
tasks, the responsibilities they have as hotel trainees
and their part to undertake work efficiently and
effectively.
Learning outside the four corners of a room made the

trainees learn more of the housekeeping department, its
function, the personnel s behind it and how to become an
effective hotel employee.
The experience they have had enhanced their

knowledge of the housekeeping operation and experiencing
it personally. They have experienced to be part of the
largest work force in every hotel establishment----the
housekeeping department.
It was an experience which we will be going to treasure

forever as it provided us with the many significant
things that will make us improve whatever we have now. As
we move forward to a new journey, we take with us all the
learnings, life-teachings, self-realizations, and
principles that we have gathered within that short span
of time at the Balai Carmela.
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LEARNING INSIGHTS
In the more than 40 hours of our On-The-Job

training, I can say that I have learned a lot. I was able
to discover many things that I have not yet encountered
before. I have experienced to work as a team and always
be accountable to the outcome of the task given to them.
I have learned to manage my time and effort to undertake
tasks and to be flexible enough to perform my work as
hotel trainee.
In the guestrooms, I had learned to make-up the bed;

clean the room and the bathroom and set-up a room
according to the Balai Carmela standards. I had also
learned the different room set-up in every floor. I had
also learned the different linens used when making-up a
bed, learned the proper manners and courtesy towards the
guest and learned how to become an effective room
attendant.
In the public area, I learned the tasks done in

every area of the hotel. I learned that general mopping
and polishing of the lobby should done at midnight to
avoid accidents; hotel perimeter should always be clean
all the time, glass doors and walls should also be
immaculately clean and that the different furniture and
fixtures should be treated and used with the right
chemical, tools and equipment like the floor polisher,
wax stripper, wood and metal polish and the vacuum
cleaner.
Page 43
Andrews Campus
Another aim of the trainees during the internship is

to perform the standard operating procedure of the hotel.
I have learned the SOP of the hotel in rooms, public
areas and in the linen and laundry area. In the
guestroom, they learned the standard room set-up of the
rooms in every floor, learned the standard in making-up
the bed, the bathroom cleaning standard and when cleaning
the whole room. I learned the SOP in the public area and
performed it effectively and efficiently. Public area has
SOP’s like general lobby cleaning; mopping, polishing and
vacuuming of the carpets is done at midnight; perimeter
and guest comfort room should be done every 30 minutes.
During their training, the trainees have learned the

standard operating procedures implemented in the hotel
and had performed it with the best i can.
Page 44
Andrews Campus
CURRICULUM VITAE
Marcelino L Maguen Jr
Atulayan Norte Tuguegarao City

Cagyan | 09351271381 | [email protected]
Objective
To obtain a job where I can apply my abilities,
experience as well as giving the opportunity for the
increasing level of responsibilities, professional growth
and efficiency.
PERSONAL INFORMATION:
Birth date : December-12-1999
Place of Birth: Baguio City
Citizenship : Filipino
Gender : Male
Language Spoken: Tagalog / English
Religion :Catholic
Civil Status : Single
Educational Background
TERTIARY
School: Cagayan State University

Location: Caritan Sur, Tuguegarao City, Cagayan Valley
2018-2022
SECONDARY
School: Holly Trinity Montessori High School 2012-2016
Location: San Gabriel , Tuguegarao City ,Cagayan
Page 45
Andrews Campus
ELEMENTRAY
School:Bagay Elementary School 2006-2012

Location: Bagay Tuguegarao City, Cagayan
Experience
SERVICE CREW | JOLLIBEE TANZA TUGUEGARO | 2015-2018
SERVICE CREW | JOLLIBEE ROBINSON TUGUEGARO | 2018-2021
Page 46
Andrews Campus
Strengths
 My main strength is the ability to motivate teams

and lead
them to set targets. I am at my best while working
under
pressure and faced with challenges. I am able to
achieve
optimum results by delegating tasks proactively,
multitasking and planning ahead.
 Good in Oral communication skills
Organization
 Student Body Organization officer(S.B.O)
 Senior High Publication
ARTICLES AND RESEARCH

 TRACER STUDY ON THE GRADUATES OF HOLLY TIRINITY
MONTESSORI HIGH SCHOOL
S.Y
2008-2009 &2009-2010
REFERENCES
Mr. VIRGILIO GARCIA

Restaurant Manager
Jollibee Robinson's Tuguegarao
0939 981 9157
Lianne t. Abuan
Dean, College of Hospitality Management
Page 47
Andrews Campus
09973087885
Maricris t. Camarauan
Faculty,College of Hospitality Management
0955-8874151
Hazel Q. mae cambr

FacultyCollege of Hospitality Management
0916-189-9075
Page 48
Andrews Campus
DOCUMENTATION
Page 49
Andrews Campus
Page 50
Andrews Campus
DTR
Page 51
Andrews Campus
PERFORMANCE EVALUATION
Page 52
Andrews Campus
CERTIFICATE OF COMPLITION
Page 53
Andrews Campus
Page 54

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Republic of the Philippines

Cagayan State University

Caritan, Tuguegarao City, Cagayan

College of Hospitality Industry Management

BALAI CARMELA RESORT AND HOTEL

1250 Dunkin Drive, Enrile Boulevard, Barangay Caggay,

6,April, 2022- 10,April,2022

In partial fulfillment of the requirements for the course

-Hotel Practicum for the degree in

Bachelor of Science in Hospitality Management

Hospitality Management Department

College of Hospitality Industry Management

Cagayan State University

Andrews Campus, Caritan, Tuguegarao City, Cagayan

SUMBITTED TO: MRS. HAZEL MAE CAMBRI

Caritan, Tuguegarao City, Cagayan

College of Hospitality Industry Management

II. TABLE OF CONTENTS

A. NAME AND MAP

B. OBJECTIVES/ INSTITUTION’S PHILOSOPHY

C. MISSION, VISION and CORE VALUES

F. HOTEL RULES AND REGULATIONS

G. FACILITIES, NUMBER OF ROOMS AND TYPES, FUNCTION

OUTSTANDING CHARACTERISTICS OF THE ESTABLISHMENT

V. DISCUSSION OF THE FINDINGS/ANALYSIS/RECOMMENDATION

B. OPERATIONS SYSTEM AND PROCEDURE

C. FACILITIES, EQUIPMENT, ETC.

Caritan, Tuguegarao City, Cagayan

College of Hospitality Industry Management

D. MANPOWER - SHEDULING, WORK METHOD AND STYLES OF

E. WORK ATMOSPHERE AND INTERPERSONAL RELATIONS

F. USE OF MATERIAL RESOURCES

G. SANITATION PROCEDURES AND PRACTICES

I. IMPROVEMENT AREAS/ WEAKNESSES

VII. INDIVIDUAL LEARNING INSIGHTS

A. BIO DATA/ RESUME

Caritan, Tuguegarao City, Cagayan

College of Hospitality Industry Management

The completion of this practicum report would not

First and foremost, we would like to give thanks to our

We would also thank our beloved OJT Adviser

To the amiable owner and staffs of Balai Carmela who

Most of all, to Almighty God, the source of wisdom

Caritan, Tuguegarao City, Cagayan

College of Hospitality Industry Management

In a spot distant from the city, away from the crowds

Caritan, Tuguegarao City, Cagayan

College of Hospitality Industry Management

with the state-of-the art, elegance within your reach

Welcome to Balai Carmela!!!!!

Caritan, Tuguegarao City, Cagayan

College of Hospitality Industry Management

In 2014, history was made when Balai Carmela opened

A shed of light materials located in a spot distant

Caritan, Tuguegarao City, Cagayan

College of Hospitality Industry Management

Each comfortably furnished rooms stirred by native