S Shailesh

Dhokale

Position: Head- Business Growth & IT Operations

Company: Mobisoft Infotech - Digital Solution Experts
Location: Pune, Maharashtra, India
Experience: 19 years exp

Skills
Amazon Web Services (AWS) Business Analysis Hardware Infrastructure IP Phones ITIL

IT Infrastructure Operations IT Operations Linux Management Networking Operating Systems

Requirements Analysis Servers System Administration System Deployment Team Management

Technical Support Telecommunications Troubleshooting Vendor Management Windows WSUS

Work experience
May 2020 - current time Head- Business Growth & IT Operations
Mobisoft Infotech - Digital Solution Experts
Aug 2018 - current time Head-IT Operations & Administration
Mobisoft Infotech - Mobile Solution Experts
Aug 2018 - May 2020 Head-IT Opeations and Administration
Mobisoft Infotech
Jan 2014 - current time Manager-IT Infrastructure & Administration
Mobisoft Infotech
•Managed a $1 million IT operations budget for all hardware, software, and IT
staffing requirements. •Responsible for corporate network with 2 offices and 05
onsite servers, 100+ Cloud (AWS/Linode) Server, 180 desktops, 50
Laptop/MacBook, 100+ Mobile Devices (Apple/Android) on different platforms
Ubuntu, Macintosh and Windows etc. with Google Apps for Work. • Supported
the entire IT enterprise, including corporate headquarters, training and service
centers, factories, and global remote sales offices. • Researched, evaluated, and
assisted in implementation of an integrated IP telephony system, and achieved
$2,000 in reduced project costs through effective vendor negotiations. •
Created virtualization roadmap to reduce physical server count by 80% and
save ongoing annual cost by the virtualization of 03 servers. • Defined
requirements for a new help-desk ticketing program that improved overall
reporting and visibility of operational performance metrics. • Recognized for
achieving a 99% up time for the corporate-wide IT infrastructure. • Generated
significant savings in travel time and travel expenses for employees in other
states or countries by implementing Internet based departmental portals to
quickly share information and collaborate on projects. • Virtually eliminated
long-distance telephone charges by implementing an Internet-based VoIP
solution. • Proactively and effectively managed day-to-day IT support requests
and resolution workflow for technical operations issues. Reduced helpdesk
service requests by 50 %. • Coordinated and supervised ongoing technical
operations and IT support initiatives for firm applications implementation
projects. • Troubleshooting network systems and recommended improvements
to infrastructure. • Promoted ITIL-based policies and procedures that
addressed incident, problem and change management. • Managed IT
operations and infrastructure budgets and assets. Responsible for contracts,
vendor negotiations, and bid proposal
Jul 2013 - Feb 2014 Sr. System Administrator at Mobisoft Infotech
Mobisoft Infotech
Linux, Ubutntu, Windows Server Administration, Maintenance, Deployment. IT
Infrastructure management, Vendor Management. IT Operation and
management.
Aug 2008 - Jul 2013 System Administrator
Lester, Inc.
Windows Server Administrator, Active Directory, DFS, WSUS server management.
Aspect Dialer Operations and Management.
Aug 2006 - Aug 2008 Technical Support Executive-Register.com
Lester, Inc.
Support and troubleshoot Client's queries related to Domain name registration,
Domain Hosting, Email hosting and SEO
Jan 2002 - Mar 2005 Desktop Engineer
Mechanized Infantry Regimental Center, Ahmednagar.
Hardware and Network related issues. Desktop support.

Educat ion
2002 - 2002 Computer Systems Networking and Telecommunications
Diploma in Computer Technology
Cms Computer institute
1999 - 2002 Computer/Information Technology Administration and Management
Diploma in Computer Technology
Pravaranagar Rural Education Societys Pravara Rural Engineering College, Loni
Head line
Business Growth | Information Technology

Summary
Accomplished and performance driven IT Infrastructure Head with 15 plus years of progressive experience in
design, development, delivery & program management of successful cost-effective, high-performance network &
security solutions. Expertise acquired in the domain of Operations, IT Systems Management and Infrastructure
Administration in a Software Development and Telecommunication. Versatile Operations/Administration Head who
applies exceptional organizational skills while overseeing both smaller and larger administrative teams. Adept at
coordinating meetings and conference calls planning itineraries and designing detailed spreadsheets. Focused on
ensuring efficient office operations through effective management methods.

Languages
English
Hindi
Marathi

Courses
ITIL Foundation
Lean Six Sigma-Green Belt
Microsoft Certified Professional- Windows Server 2012
Microsoft Certified Solutions Associate: Windows Server 2012
Microsoft Certified System Administrator 2012- Appearing
Windows NT 4.0

Cert if icat ions

Microsoft® Certified Solutions Associate: Windows Server 2012 (MCSA)
E402-8811
Microsoft® Certified Professional
E401-1971