Galileo Reservation Manual
Galileo Reservation Manual
Galileo Reservation Manual
Reservation
GALILEO RESERVATION
Content
Introduction ...................................................................................................... 3
Course Objectives .............................................................................................. 4
Introduction to PC Hardware and Terminology.................................................. 5
Sign On .............................................................................................................. 7
Creating Password ....................................................................................................................... 7
Change Password ........................................................................................................................ 7
Work Areas ................................................................................................................................. 8
Sign Off.............................................................................................................. 8
Encode/Decode ................................................................................................. 9
Time Table ....................................................................................................... 11
Time Table Qualifiers ................................................................................................................. 11
Follow Up Entries....................................................................................................................... 11
Availability ....................................................................................................... 12
Availability Qualifiers .................................................................................................................. 15
Fare Shopper ................................................................................................... 18
Seat Sell ................................................................................................... 20
Reference Sell ........................................................................................................................... 20
Direct Sell ................................................................................................................................. 20
Surface Segment ....................................................................................................................... 20
Booking File Creation ....................................................................................... 22
Name Field ............................................................................................................................... 22
Phone Field – H/PHONE.............................................................................................................. 24
Ticketing Arrangement Field ....................................................................................................... 25
Received Form Field ** .............................................................................................................. 25
END Transaction .............................................................................................. 26
Retrieval of Booking Files ................................................................................ 26
Booking File Listing ......................................................................................... 28
Optional Fields ................................................................................................. 29
OSI - Other Supplementary Information ....................................................................................... 29
SSR - Special Service Requirement .............................................................................................. 30
Vendor Remarks Field ................................................................................................................ 32
Mileage Membership Field........................................................................................................... 33
Note Pad Field........................................................................................................................... 33
Review Booking Field ................................................................................................................. 35
Associated Remarks......................................................................................... 36
Seat Request ................................................................................................... 36
Divide Booking ................................................................................................. 39
Queues ............................................................................................................ 40
Message Queues ....................................................................................................................... 40
Booking File Queues .................................................................................................................. 41
Setting Queue Count Options........................................................................... 42
Action /Advice Codes ....................................................................................... 43
Miscellaneous .................................................................................................. 45
Travel Industry Phonetics ................................................................................ 46
Basic Fares Entries ........................................................................................... 47
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GALILEO RESERVATION
Introduction
Galileo Internationally
Galileo was founded in 1971 by United Airlines (based in Chicago) who introduced the Apollo® computer
reservation system (CRS), for use in their own offices to automate seat reservation, booking and tracking.
Five years later, United created the Apollo Travel Services (ATS) division, and the Apollo CRS was marketed
to travel agencies in North America and Japan.
In 1986 Apollo Travel Services, was renamed Covia, and became an independent affiliate of United
Airlines. In response to the growing need for CRS automation in Europe, The Galileo Company Ltd was
incorporated by shareholders of British Airways, Swissair, KLM Royal Dutch Airlines, Alitalia and Covia. In
the U.S., United Airlines sold 50 percent of Covia to USAir, British Airways, Swissair, KLM Royal Dutch
Airlines and Alitalia, creating the Covia Partnership. Three years later, Air Canada, Austrian Airlines, Aer
Lingus, TAP Air Portugal, Sabena and Olympic Airways became Covia’s final eleven airline owners.
In 1997, Galileo became a publicly traded company, listed on the New York and Chicago Stock Exchanges.
Four years later, in October 2001, Galileo was acquired by Cendant Corporation, forming the cornerstone
of Cendant Travel Distribution Services Group, Inc. (which changed its name to Travelport Inc. in April
2006). On August 23, 2006, Cendant Corporation sold Travelport Inc. to an affiliate of The Blackstone
Group.
Galileo, one of the world’s leading providers of electronic global distribution services, connects to 450
airlines, 52 low cost carriers, 23 car rental companies, 70,000 hotels.
Direct : + 94 11 7555155
Fax : + 94 11 2555160
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GALILEO RESERVATION
Course Objectives
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GALILEO RESERVATION
With Smartpoint®, your agency will be able to maximize productivity and efficiency. Smartpoint combines
the advanced technology of Microsoft Windows based PC software with the power of the Galileo Central
System. It uses the state-of-the-art Internet technology for connecting to the Galileo Host.
Features
Smartpoint provides multiple windows with five work areas for different functions.
Allows customization of your workstation to the way you work.
Screen colors can be edited and personalized.
Many applications can be ‘set default’ to your personalization.
Programmable Keys to program frequently used Smartpoint entries.
Configurable Toolbar.
Provides on-line help.
Smartpoint companion provide assistance with your daily business needs.
Replay - enables you to capture and store Galileo central system commands and is an indispensable
feature for repetitive bookings.
Hardware
Software
The program or applications loaded on the hardware, which instructs the hardware how it should
perform.
It is here that programs are executed and all data processed. The system unit contains the permanent
storage space or memory.
Monitor
It has standard typewriter keys as well as additional keys to facilitate various functions of the software
in use. The mouse is a device, which helps accessing of icons on the program. Both keyboard and mouse
are connected to the system unit by a cable.
Printer
It is an output device where the hard copies of the required programmes or applications are printed.
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GALILEO RESERVATION
ATL + C Copies the Terminal content as Text & for the entire host content
ATL + D Changes from the upper (1) to the Lower (2) Terminal partition
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GALILEO RESERVATION
Sign On
As a part of the system security it is necessary to identify yourself as an authorized user to the
system. This is done by signing on to the system. Each agency location using Galileo is assigned a
unique 3 or 4 Character code, called a Pseudo City Code (PCC).
Note: You do not need to include the format SON/ in the Sign-on box.
Creating Password
Passwords must be:
Change Password
Galileo system prompts you when you need to assign yourself a new password after 90days expires. You
can change the password before it expires by using the following entry:
STD/Z79G2/AB
STD – To display Sign on profile
Z – Mandatory character advising you is an agent
79G2 – Agency PCC (Pseudo City Code)
AB – Two character sign on or user initials
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GALILEO RESERVATION
Work Areas
There are five different work areas in the Galileo system - A, B, C, D, and E.
The five work areas enable access to five different transactions at the same time.
You can also type in SA, SB, SC etc. in the active window to change the work area.
Sign Off
SOF or
SOF/Z79G2/AB
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GALILEO RESERVATION
Encode/Decode
Galileo has the ability to encode/decode the following.
Region .RD
.RDUS
.RDUSFL
Airline (encode/decode)
City/Airport (encode/decode)
Country (encode/decode)
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GALILEO RESERVATION
ACCRA LIS
DENVER PNQ
BERLIN LAX
HYDERABAD VIE
LAHORE AMS
JET AIRWAYS BH
SINGAPORE AZ
AIRLINES
AIRASIA LX
FINLAND CN
BELGIUM VE
IRELAND DE
KENYA BH
ZIMBABEWE PK
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GALILEO RESERVATION
Time Table
(Help: H/TT)
The timetable function allows you to view the schedules or frequencies of direct flights for specified city
pairs. The system will default to today’s date if no date is included in the input and will show the schedule
for the next 28 days.
TT01JANFRAAMS
Follow Up Entries
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GALILEO RESERVATION
Availability
(Help: H/AVAIL)
System Defaults:
ACMBLON
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GALILEO RESERVATION
Availability Status
Carriers have contracted to display their flight availability using Alpha Availability Status (AVS) or Numeric
Availability Status (NAVS).
AVS NAVS
A Available 1-9 Seats available
R On Request R On Request
L Waitlist only 0 Waitlist only
C Waitlist Closed C Waitlist Closed
X Cancelled X Cancelled
Blank Scheduled level only Blank Scheduled level only
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GALILEO RESERVATION
Availability Qualifiers
(Help : H/AVFU)
Codes you might come across on the Availability & Timetable displays
- before the departure airport Denotes a change of airport, for connection points
# between the departure & arrival times Denotes that arrival is the next day to the departure date
* between the departure & arrival times Denotes that arrival is two days later to the departure date
- between the departure & arrival times Denotes that arrival is the day prior to the departure date
C after the equipment code Denotes carrier has Carrier Specific Display function
B after the equipment code Denotes carrier has Carrier Specific Display as well as
Last Seat Availability function
* in the second last column of the line Denotes carrier has Inside Availability function
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GALILEO RESERVATION
1) What is the entry to obtain a carrier specific availability from MUMBAI to SINGAPORE on
Singapore Airlines?
__________________________________________________________________________
2a) What is the entry to check the availability only for direct flights from COLOMBO to PARIS?
___________________________________________________________________________
2b) What is the follow up entry to check the availability for the same sector for next FRIDAY?
____________________________________________________________________________
3) How would you check the flight information for EK505 operating on 20 Sep?
____________________________________________________________________________
4) How would you convert a timetable display into carrier specific availability?
____________________________________________________________________________
5) What is the total journey time for a journey from MUMBAI to SINGAPORE on Singapore?
Airlines?
_____________________________________________________________________________
6) Using any date how would you display the frequency of UL flights from COLOMBO to LONDON?
______________________________________________________________________________
7) How will you convert the above Time table display, to display the return schedule?
_______________________________________________________________________________
8) How will you convert the Galileo Neutral availability to a carrier specific one?
________________________________________________________________________________
________________________________________________________________________________
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GALILEO RESERVATION
Sell Agreements
Agreements that the airlines have with Galileo, which determine the access the airlines give Galileo. The
higher the level of agreement the more access to the airline inventory from the Galileo system. The
agreements also determine whether the airline will return a vendor locator (airline PNR) or not.
Agreement Secured Sell Super Guaranteed Sell Guaranteed Sell Standard Sell
Codes HS / HK SS / HK SS / HK NN / PN
LL / HL LL / HL LL / HL
Vendor YES(Airline PNR returned) YES(Airline PNR returned) NO(Airline PNR NOT NO(Airline PNR NOT
Locator returned) returned)
Description Highest level, direct link Link to airline Link to airline No link.Teletype
into carrier system, inventory on end. inventory on end. message generated
inventory depleted to airline on end.
instantly. Segment status to
be changed to NN
before end.
An O, S, or G indicator would display at the end of the line for confirmed flights. In case the O, S or G
indicator does not display for the confirmed flight, it is important that the user changes the status of the
segment to NN before Ending the booking file, by making the entry @(Line Number)NN eg., @1NN for
segment one.
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GALILEO RESERVATION
Fare Shopper
Easy way to quote fares with taxes
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GALILEO RESERVATION
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Seat Sell
Sell Seats
Reference
Direct Sell
Sell
Reference Sell
N3M1Y2H3 Need 3 seats in M class from line 1, Y class from line 2, H class
from line 3
Waitlist
Direct Sell
Instead of checking the availability & then selling, a direct sell entry can be used, when the flight details
are already known.
0 AI 111 K 1 MAY BOM LHR NN3 Need 3 seats for AI 111 in K class for travel on the 1st May from
BOM to LHR (airport codes to be used).
0 AI 11 K 1 MAY BOM LHR LL2 In case the flight is only open for Waitlisting
Surface Segment
0A or
ARNK – Arrival Unknown
Y
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GALILEO RESERVATION
Segment Change
All the segment change entries to rebook the Flight, Dates, Class & Number of passengers, should be
done only BEFORE end transact.
Cancel Segments
X1 Cancel segment 1
X3-5 Cancel segments 3, 4 & 5
X1-3.5 Cancel segments 1, 2, 3 & 5
XI Cancel entire Itinerary
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GALILEO RESERVATION
Mandatory Fields
The 5 Mandatory fields of the Booking File are as follows & can be entered in any order:
P - Phone Field
R - Received from field
I - Itinerary
N - Name Field
T - Ticketing / Time limit Field
Once the above information has been added it is required to save the booking file & then add on the optional fields.
Name Field
H/N.
N.SAMARAKOON/PADUMAMR Single passenger (Adult)
N.VIDANAPATHIRANA/KRISHANMSTR*P-C07 Child
N.I/DESILVA/MAHESHAMISS*10DEC15 Infant
An Infant name cannot be the first name in
the booking file
An Infant name cannot be the only name in
a booking file
Number of Infants cannot exceed the
number of adults in the booking file
Infant names can be added or deleted
even after end transact
An SSR is automatically generated to all
airlines containing the infant details
The name filed contains the passengers surname,first name and title. Each name item can have minimum 2
and maximum 27 characters.
There are 5 IATA approved titles, Mr, Mrs, Ms, Miss & Mstr, any other titles apart from these should be
fed in as a name remark.
The Passenger Type Code (PTC) can be input in the name remark field, this will then be used during Fare
Quote processing.
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GALILEO RESERVATION
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GALILEO RESERVATION
When creating a Group booking the Group name is entered first & the individual names are entered
only after ending the booking, using the normal entries to add names. Maximum names per group are
98.
Before end transact, the Name items can be amended any number of times. In cases when a name
change is to be carried out after end transact, the same needs to be verified with the airline.
The Phone field is a multiple item field which contains contact information. Atleast one Phone item must
be included in the booking File. Each Phone item can contain a maximum of 69 characters.
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GALILEO RESERVATION
H/EMAIL
**This is a single item field per transaction & contains a minimum of 1 character & maximum 61 characters.
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GALILEO RESERVATION
Change / Delete
ERM End Transact, redisplay the same booking file & email the booking to the first email address
Ignore
I Ignore transaction
IR Ignore transaction & retrieve Booking in original state
*-S* Retrieve all Booking files in which the surname begins with “S”
**A1P-DESILVA Retrieve the Booking for passenger Patel created in branch pseudo city A1P
**B-JOSHI Retrieve Booking with same name for all branch locations
(A Received From field must be entered into the Booking File before the Repeat Booking File entries are
used.)
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GALILEO RESERVATION
Passenger Names
Mr Paduma Samarakoon
Mrs Mash Samarakoon
Miss Prasangi Samarakoon – 05 yrs
Miss Dinushi Samarakoon - 09 months
Intinerary
CMBDXB
DXBLON
PARROM
ROMDXB
DXBCMB
Telephone Contact
Received
Mr Samarakoon
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GALILEO RESERVATION
LD/UTK/28DEC-D Lists all Unticketed Booking Files with a travel date of 28Dec
LD/ALL/1MAR*28MAR-D Lists all Booking Files with travel dates between 1Mar – 28Mar
LD/ALL/C10JAN*31JAN/1MAR*28MAR-D Lists all Booking Files which were created between 10Jan –
31Jan,with travel dates between 1Mar - 28Mar
A list of Booking Files created by the specific agency or by an associated agency may be displayed,
queued or printed.
Booking Files may be listed by their ticketed status & the segment type i.e. Air, Hotel, Car & Auxiliary.
Basic minimum entries, one of ALL, TKT or UTK must be present.
Service Information
*SVC Display Service Information for all segments in the Booking File
*SVC3 Display Service Information for segment 3 in the Booking File
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GALILEO RESERVATION
Optional Fields
In addition to the Mandatory fields of the booking file there are also other fields which are used to send
information to the airlines, request services from the airlines or enter information for the travel agency only.
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GALILEO RESERVATION
This field is used to request special services from the airlines, to advise ticket numbers, Passport details,
Form of Identification information and any other details to be conveyed to the airline.
The SSR field contains Programmatic SSRs & Manual SSRs. Programmatic SSRs can be requested for
with the AIRIMP codes, Manual SSRs will have free text in a fixed format after the AIRIMP codes.
(H/MEALS ,GC*200/9 , GC*200/7)
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GALILEO RESERVATION
Manual SSRs
SI.P1/SSRDOCSULHK1/P/IN/B12345678/IN/21JUN66/M/23OCT09/PATEL/ASHOK
Passenger 1/Passport issued in IN/Passport number/Indian National/Date of Birth/
Gender/Passport expiry date/Passenger’s full name
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GALILEO RESERVATION
Delete
SSR items cannot be changed, they would need to be deleted & then added.
SSR Reinstate
This functionality will provide you with a quick & easy method to Reinstate programmatic associated
SSRs which get cancelled when an air segment is cancelled.
A tab stop will appear when a segment is cancelled, advising the user of the deleted SSRs & that the
same can be reinstated.
The user would, after displaying the deleted SSRs, tab to the end of the SSR to be reinstated, add the
appropriate passenger or segment number & transmit the information.
The Vendor Remarks field is used to send requests to the vendors on which immediate replies are
required. This is a multiple item field & can contain a maximum of 99 items. Each item can contain a
maximum 180 characters. Vendor remarks are also used by the various vendors to reply back to the
agent. Vendor remarks can be sent to Airline, Hotel & Car Vendors.
Delete
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GALILEO RESERVATION
M*ALL Display a list of airlines who have a Mileage Membership agreement table
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GALILEO RESERVATION
This is a multiple item field that is used to store information for the Travel Agent only. Information
contained here does not get transmitted to the airlines. This field can contain 999 Notepad items, each
item can contain a maximum of 87 characters.
NP.C**FREE TEXT Create a Confidential Notepad item, which will only be displayed to
The creating agency
NP.H**FREE TEXT Create a Historical Notepad item, This Notepad would display in the
booking history when deleted/amended.
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GALILEO RESERVATION
The Review Booking File field works as a reminder for the agent, this does not get transmitted to the
airline. On the date mentioned, the booking will automatically fall onto Queue 12 for reviewing.
This is a multiple item field it can contain a maximum of 10 items, each item can have a maximum of 255
characters of free text.
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GALILEO RESERVATION
Associated Remarks
Seat Request
S. Function Identifier to request for a specific or
generic seat
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GALILEO RESERVATION
Seat Map
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GALILEO RESERVATION
Exercise
You working for XYZ company .Miss Samanthi Etipola (secretary to pax) has called to make a reservation.
Name List
Mr Mahesh Meegahapola
Mrs Shiro Meegahapola
Miss Sonali Meegahapola 10 yrs
Mstr Dhanushka Meegahapola 05 months
Contact
Mobile – 0777 778899
Office - 0112 875678
Itinerary
CMBSIN
BKKSYD
SYDSIN
SINCMB
Request
Request a baby meal and a bassinet for Mstr Dhanushka
Request a Diabetic Meal for Mrs Meegahapola on the CMB/SIN sector
Request a Vegetarian Oriental Meal for Mr Meegahapola on BKK/SYD and SIN/CMB sectors.
Request a chicken burger for Miss Sonali on BKK/SYD and a Chocolate cake on SIN/CMB.
Mr Meegahapola is a CIP works for XYZ Company as the CEO.
Assign No Smoking window seats for Meegahapola family.
Send a vendor remark to all the airlines stating this is a test booking.
Mr and Mrs Meegahapola are frequent flyers of SriLankan Airlines.
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GALILEO RESERVATION
Divide Booking
The Divide Function is used to split a multi-passenger Booking File, when itinerary changes are required
for only some of the passengers
No changes can be made to the Booking File until the Divide procedure is completed.
An Infant cannot be singled out for the Division.
Once the Divide is completed, the Booking Files Cannot be merged.
A new Booking File Field that contains a list of all the related Bookings gets added – Divided
Bookings Field.
The history of the Parent Booking File gets copied into the Child Booking File.
A cross reference of the 2 Booking files is recorded in the Notepad field as well as in the Divided
Bookings Field
It is not possible to Divide a Booking File with Open segments
PARENT Parent booking from which all others have been divided.
CHILD Booking which has been divided from the parent.
GRANDCHILD Booking which has been subsequently divided from a child booking.
Divide Procedure
1. DP2-3 Divide the specified passengers from the Booking File, who require changes
2. R.PERERA Enter the received from field with the name of the person who has asked for the
divide
3. F To File the divided Booking
4. R.PERERA Enter the received from field with the name of the person who has asked for the
divide
5. E or ER End the Transaction
Retrieve the Child Booking File & check if a Vendor Locator has been returned. It is important that the
Booking File has a Vendor Locator before making any changes.
6. Retrieve the Child Booking File & make any applicable modifications (Add any OSI to
update any Infant / Child details). Add the following Vendor Remark in the Child Booking File & End the
transaction.
As soon as an agent has End Transacted a new Booking File, a history of that Booking File is created.
Each subsequent change to the Booking File is recorded in the history. The history of the entire Booking
File can be displayed or specific fields only can be displayed.History can be divided into 3 parts
Itinerary History / Customer Data History / Booking File Function History.
Queues
Queues are an electronic storage area for Booking Files & Messages, which need to be processed.
Booking Files & Messages wait in the Queues until someone looks at them & carries out the required
servicing.
Queues are broadly of 2 types, Message Queues & Booking File Queues.
Message Queues
There are 2 Message Queues, Supervisory – SPV & General Messages – GEN
A Supervisory sign on only can view messages on the SPV Queue, whereas all levels of sign ons can view
the messages on the GEN Queue.
Messages can be sent by any Galileo user either to their own agency, branch offices or even to another
Galileo agency.
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GALILEO RESERVATION
There are 100 Booking File Queues (Queue numbering from 0 –99), out of this the first 26 are
Preassigned or Programmatic Queues on which replies from airlines/vendors would reflect. It works like
a mailing system from the airlines. The remaining 74 queues are for use by the agency & can be
assigned by the agency. The Queues are numbered from 0 –99.
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GALILEO RESERVATION
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GALILEO RESERVATION
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GALILEO RESERVATION
(Based on their current status code, air itinerary segments, seat requests, and SSRs are
updated, or cancelled and removed from a Galileo Booking File as per existing rules for
Status Code changes as follows)
Air (confirmed) TK HK
KK HK
KL HK
Air (waitlisted) UU HL
US HL
Seats KK HK
SSR KK HK
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GALILEO RESERVATION
Miscellaneous
Currency Table FBT* - Currency table for all countries
FBT*GB - Currency table for country GB
FBT*AUD - Currency table for currency AUD
Bank Selling Rate (BSR) FZSHKD - Display BSR for HKD against own currency.
FZSEUR1000LKR - Convert EUR 1000 to equivalent LKR
FZS*LK - Display all BSRs for Sri Lanka
Connecting Point Display DCPDELYYZ - Applicable connecting points for specified city pair.
Minimum Connecting DCT Display Fill in format screen for Minimum Connecting Time
Time DCTLHR Display all connection times for LHR
DCTLGWLHR Display cross town connections between airports in the
same city
@MT Check Minimum Connecting Time for all segments in a
Booking File
Interline Agreement DT/AAR/DIS-AI Display Paper Ticket Interline agreement table for
Table Plating carrier AI
DT/IAT/DISBA Display E ticket Interline agreement table for
Plating carrier BA
Credit Card Verification JV373900000000000/V1 Verify whether specified credit card is valid
List Airline Alliance This facility allows the agent to list airlines belonging to the various airline
Partnerships Alliances or Partnerships.
B BRAVO O OSCAR
C CHARLIE P PAPA
D DELTA Q QUEBEC
E ECHO R ROMEO
F FOXTROT S SIERRA
G GOLF T TANGO
H HOTEL U UNIFORM
I INDIA V VICTOR
J JULIET W WHISKEY
K KILO X XRAY
L LIMA Y YANKEE
M MIKE Z ZULU
2020 Page 46 of 47
Copyright © 2020 ITQ Lanka Pvt. Ltd . All
rights reserved.
GALILEO RESERVATION
FN*2 Display Fare Notes by paragraph header for the fare on line 2
FN*3/ALL Display all Fare Notes text for the fare on line 3
FN*3/DATE Display Fare Rules text of the DATE category for the fare on line 3
FN*3/DISC Display Fare Rules text of the DISC category for the fare on line 3
FR*1 Display the Permitted Routings for the Routing based fare on line 1
FM*3 Display Mileage Surcharge table for the Mileage based fare on line 3
FH*5 Display Foot note details & add-on fare construction details as filed by the
carrier
2020 Page 47 of 47
Copyright © 2020 ITQ Lanka Pvt. Ltd . All
rights reserved.