Multiple choice questions on Management process and organizational behavior.

1. Organization structure primarily refers to…

 how activities are coordinated & controlled

2. The purpose of job enrichment is to

 increase job satisfaction of middle management

3. Strategic planning as a broad concept consists of


 strategy formulation and strategy implementation

4. According to Herzberg, which of the following is a maintenance factor?

 Responsibility


5. major problem with a task force type of management is

 accountability


6. Individuals such as Albert Einstein, Edwin Land and Steven Jobs lead through which type of
power?



 Charismatic

7. Communication begins with



 decoding

8. Functional managers are responsible


 to the upper level of management and staff


9. Policies are sometimes defined as a(n)



 substitute for strategy


10. The problem-solving process begins with



 identification of the difficulty


11. A study of the culture and practises in different societies is called


 Personality



12. ____________ is known as “the father of scientific management.”

 Fredrick W. Taylor




13. ___________ a young Welsh factory owner was one of the first to emphasise the human needs
of employees: He refused to employ young children

 Robert Owen
14. _____________ embodies a team concept, is based on the principle of mutual contribution by
employer and employees

 Collegial Model

15. Contribution/s of human relations movement is/are

 All of these

16. Edward Tolman is related to


 Cognitive approach


17. Forces affecting organisational behaviour are

Technology
 All of the above

18. Hawthorne Studies is related to which stage of the organisational behaviour evolution

 Human relations movement

19. In present context, challenges for OB are

 All of the above

20. Meso organisation behaviour is related with


 Group behaviour



21. “Leadership motivates the people to work and not the power of money”, this concept is related
to

 Custodial model



22. Organisational behaviour is a field of study backed by a body of associated with growing concern
for people at workplace

 All of the above

23. Organisational behaviour is

 A science as well as an art



24. The field of organisational behaviour examines such questions as the nature of leadership,
effective team development, and
 Interpersonal conflict resolution; motivation of individuals

25. The term ‘psychology’ is derived from the word ‘psyche’, which means ‘soul’ or ‘spirit’

 Greek


26. The field of organisational behaviour is primarily concerned with

 Both a and c
27. The study of organisation behaviour has certain basic assumptions. They are

 The goals of the employee and the employer may not necessarily coincide.

28. Which of the following represents correct sequencing of historical developments of

Organisational Behaviour?
 Industrial revolution —> Scientific management –> Human relations movement –> OB

29. Which of the following frameworks is used in the development of the overall model of OB?

 All of the above

30. Which of the following frameworks is based on the expectancy, demand and incentive concepts
 The cognitive framework

31. Which of the following forms the basis for the autocratic model of OB


 Power


32. “Might is right” is the motto of

 Autocratic Model


33. Which one of the following is the definition given by Fred Luthans
 “Organisational behaviour is to understand, predicting and controlling human behaviour at
work”
34. Which of the following is not correct for the organisational behaviour?

 Organisational behaviour is a disciplinary approach

35. The____________ is based on the environment. Though____________ like thinking,

expectations and perception do exist, and they are not needed to manage or predict behaviour.
 Behaviouristic approach, Cognitive processes,

36. OB is the study of _____________ in the organization


 Human Behaviour



37. a days a lot of stress is being put on the __________ of the employee in the organization

 Behaviour


38. OB focuses at 3 Levels-

 Individual, Groups, Organisation.

39. Scope of OB does not include

 Technology
40. High rate of ______________ increase cost and tend to place less experienced employee in job

 Employee Turnover


41. Job Satisfaction have ________________ related to Absenteeism and Turnover


 Negatively



42. ________________________ advocated that humans are essentially motivated by levels of

needs
 A. Maslow




43. Scientist of OB recognize that organisations are not static but dynamic and _________________


 ever changing


44. _______________ and fringe benefits are no longer employees first priority
 Wages




45. A manager with good ________________________ can make the work place more pleasant

 Interpersonal Skills

46. ______________________ is called as father of scientific management

 F.W.Taylor


47. book “The Psychology of management” was published by

 William Gilbreth

48. ___________________ is recognised as father of “Human relations”


 Elton Mayo



49. The most significant management skills are

 Technical, Human and Conceptual

50. The 3 Theoretical Framework of OB are


 Cognitive, Behaviouristic, Social



51. ______________ explains internal processes of choice among different behaviours


 Expectancy theory



52. _____________ explains how and why people react when they feel unfairly treated
 Equity Theory

53. _____________ focuses on how to set goals for people to reach


 Goal setting Theory

54. Concerning organizational cultures,

 the stronger the culture, the more influential it is on employee behavior

55. Shared organizational values are

 different for the various components of a diverse work force



56. Which of the following best explains why an employee behaves as s/he does?

 Both the environment and individual differences are important considerations in understanding
Individual employee behavior.

57. In order from lowest to highest, what are Maslow’s five classes of needs?

 Physiological-safety-social-esteem-self-actualization

58. A lack of clarity concerning what will happen is referred to as

 uncertainty


59. Employees with relatively weak higher- order needs are _______ concerned with variety and
autonomy.
 less


60. Which of the following is a strategy of job design that increases job depth by meeting employees
needs for psychological growth?

 Job enrichment



61. What is the key word in understanding organization structure?

 Control

62. Organization structures

 can be defined simply as activities that occur regularly

63. Groups created by managerial decision in order to accomplish stated goals of the organization
are called
 formal groups

64. Continued membership in a group will usually require


 conforming to group norms

65. The definition of communication implies that

 understanding must occur to have communication

66. The Least used communication channel in an organization is usually

 Horizontal

67. ____________ means the mental action or process of acquiring knowledge and understanding
through thought, experience, and the senses.

 Cognition


68. _____________ Frame work is based o the concept of Expectancy, demand and Intention of the
human being.

 Cognitive


69. According to Edward Tolman, ______________ consists of the expectancy that a particular
event will lead to a particular consequence.

 Learning


70. Every individual set his goal and he also know the _____________ which will take him to achieve
the goal.

 Behaviour

71. ________ insist that it is advisable and fruitful to the study the behaviour of the human being
which is visible than studying the mind which is elusive in nature.
 Ivan Pavlov and Jon
72. _____________ is the force of action or motivation.

 Stimulus



73. ___________ is the behaviour for a stimulus.

 Attitude

74. Behavioural framework based on ______ behaviour and ___environmental variables.

 Observable —- Observable

75. Human can project ____ behaviour for ____ stimulus and he exhibit a response depending on
environmental consequences.

 different—— same

76. As per _________ Behaviour is not the outcome of stimulus alone, but it is an outcome which
also depends on contingent environmental consequences of a behaviour
 Behaviouristic Framework

77. The social cognitive theory states that the person and the external situations are _________
with each other along with the behaviour itself to determine the behaviour.

 interdependence

78. ___________ states that along with cognitive and external situation the experiences faced
through relevant past events determines what a person becomes and this will create an impact
in subsequent behaviour.

 Social Cognitive Framework



79. _________ developed social learning theory into the more comprehensive social cognitive
theory (SCT).
 Bandura

80. ____have translated this SCT into the theoretical framework for organizational behavior.
 Stajkovic and Luthans

81. Bandura identified _____ basic human capabilities as a part of SCT.

 5


82. People process visual experiences into cognitive models. They help in future action is
 Symbolizing

83. Employees plan their actions is called as


 Forethought


84. Employees learn by observing the performance of the referent group (peers, supervisors and
high performers) and the consequences of their actions is referred as.
 Observational


85. Employees self regulate their actions by setting internal standards

 Self regulatory

86. Employees reflect back on their actions (how did I do?) and perceptually determine how they
believe then can successfully accomplish the task in the future given the context
 self- reflective

87. OB Helps to understand behaviour of human in ___________.

 work place only

88. OB does Not contributed to improve

 interpersonal relations

89. Common uniform, canteen, office does not mean common treatment is limitation of

 Organizational Behaviour

90. Due to emphasis on productivity & efficiency employee are not allowed work with harmony
with one another is a limitation of

 Organizational Behaviour
91. If modern day managers donot positively address and manage work force diversity of the
following may become negative outcomes for an organisation except

 Increased creativity and innovation



92. The structure of an OB model includes 3 levels of analysis individual, group and organizational
systems. Issues that influence all 3 levels in various ways and thus affect behavioural dynamics
are

 change and stress



93. some of OB’s challenges and opportunities include all of the following except
 reinforcing the importance of traditional methods of management




94. A program that asks managers to reconsider how work would be done and the organisation
structured if they were starting to develop the company from the beginning is
 reengineering




95. Which of the following is not a contributing discipline of OB



 physiology


96. ____________________ is a Study of individual Behaviour

 sociology

97. _______________________ is a Study of man, his work and Culture

 Anthropology

98. ______________ focuses on the influence of people on one another



 Social psychology


99. The job satisfaction of an employee is depend on the


 attitude


100. Success of each organization is depending upon the performance of



 employee

101. A satisfied employee will be a



 High performer


102. _______________ is not a capability of an employee having Positive attitude



 Pessimism


103. Which one is not a benefit to employee which results through positive attitude of an
employee
 Promotion

104. Belief, opinion, knowledge, emotions feelings intention are the components of

 Attitude


105. Components of Attitude can majorly be segregated in to _________ types

 3


106. The attitude based on Beliefs, opinion, Knowledge, or information about the particular event
which the employee possesses is under ____________ component of Attitude.

 Cognitive

107. The attitude based on the concept that “every individual will have an Intention to react in a
certain way toward something is “ under ____________ component of Attitude.
 Behavioral

108. The attitude based on Feelings, sentiments and emotions of any person is under ____________
component of Attitude.

 Affective


109. __________________ is the only component of attitude which is visible and can be observed
directly.
 Behavioral




110. The statement “My friends are good” is an example of _____________ component of attitude

 Cognitive



111. The statement “I don’t feel comfortable in crowd” is an example of _____________ component
of attitude.

 Affective


112. The statement “I am going to apologies for my mistake” is an example of _____________

component of attitude.
 Behavioral

113. ____________ component of attitude is a result of family condition, childhood experiences

etc…

 Affective


114. Which is not a method used for changing the attitude of Employee

 Performance appraisal


115. Among the following which is not a problem in changing the attitude of the employee

 Resistant by employee
116. Motivation includes

 all of the above

117. “The combination of characteristics or qualities that form an individual’s distinctive character”
is the definition of
 Personality

118. The family condition and impact of the parents is the main base for the personality of a person.
Later it might change by ______________________.

 external influences

119. Every individual is ________ by their personality

 Unique


120. Sometimes due to any hard situation _____ of an individual will change but will take a long
time.

 Personality

121. From the below which is not a outcome from person having good personality

 Make Profit
122. The five personality traits as per Big Five Personality Traits are
 Extroversion, Agreeableness, Conscientious, Emotional Stability, Openness to experience

123. Outgoing, talkative, social are part of __________ Personality Trait as per big 5 personality trait

 Extroversion

124. Trust, nature, cooperative are part of __________ Personality Trait as per big 5 personality trait
 Agreeableness

125. , responsible are part of __________ Personality Trait as per big 5 personality trait

 Conscientious

126. and Secure are part of __________ Personality Trait as per big 5 personality trait

 Emotional Stability



127. Sensitive and intellectual are part of __________ Personality Trait as per big 5 personality trait

 Openness to experience


128. ____________________ are the theories which gives an Idea about what employees wants or
needs and what are the key factors the managers can utilize to motivate the employees.

 Content Theory
129. ___________ theory states the ways or process by which the needs can be converted into
behavior or performance.

 Process Theory


130. Myers-Briggs Personality is called as



 MBTI


131. __________ are stimulated by events and people external to themselves. They show their
feelings, learn by talking, and work well in groups.


 Extroverts


132. _____________ prefers private reflection, self-examination, and self-discovery. They hide their
feelings, prefer to work alone, and learn by watching.

 Introverts



133. MBTI test the personalities in ___________ categories


 4

134. As per MBTI ___________ personality people like real-life examples, prefer practical exercises,
and get the facts while possibly missing the main idea.

 Sensing


135. As per MBTI ___________ personality people work based on hunches and feelings, use their
imagination, and get the main idea while missing some of the facts.

 Intuition


136. As per MBTI ___________ personality people take a laid back, relaxed approach. They’re
flexible, open to change, and like to explore.


 Perceiving


137. MBTI stands for

 Myers- Briggs Type indicator

138. Psychological process by which individuals organize and interpret their sensory impressions in
order to give meaning to their environment is definition of

 Perception


139. A Process of receiving, selecting, organizing, interpreting, checking and reacting to sensory
stimuli or data so as to form a meaningful and coherent picture of the world is

 Perception


140. The__________________ theory states that human mind will receive or accept only those
information which it feels that it is relevant.

 Selective Perception


141. ___________________ deals with how the social perceiver uses information to arrive at causal
explanations for events.
 Attribution theory

142. _________________ is the sequence of psychological steps that a person uses to organize and
interpret information from the outside world.
 Perceptual process

143. Which of the following is not a step in perceptual Process?

 Perception


144. Putting people in to a convenient group on basis of some characteristics and make an
assumption to perceive is called as
 Stereotyping

145. Stereotyping generally affects the ________________________



 Interpersonal Relations


146. “Girls are not good at sports” is an example of

 Stereotyping


147. _______________ is our perception of one personality trait influences how we view a person’s
entire personality.

 Halo effect

148. _________________ is the process of stimulating people to actions to accomplish the goals.

 Motivation



149. __________ contains the theories which gives an Idea about what employees wants or needs.



 Content Theory

150. Which of the following is not an example of Content Theory?



 Expectancy theory


151. _______________ theory emphasis that, Unsatisfied need can influence the behaviour satisfied
one will not act as a motivator.
 Maslow Theory

152. Maslow says that Human beings are full of needs & wants. And these needs will lead to their?

 Behavior

153. The person will try for the complex level need when his ______________ is satisfied.
 Basic need
154. In _______the needs are arranged in an order as per their importance (basic to complex).
 Maslow need Theory

155. The individuality, humanness and mental health of the person will improve ___________ the
level of need he satisfied.

 at Per with


156. Salary, and basic working condition will come under _____________ Needs

 Physiological need



157. ______________ need improves the confidence level of an employee when satisfied.

 Esteem

158. Which of the following is not a part of hygiene factor of two factor theory?

 responsibilities


159. Responsibility, Advancement etc are example of

 Motivators


160. The higher order needs specified by Maslow is considered as____________ as per Herzberg.
 Motivators



161. Expectancy theory is a theory comes under ___________ theory
 Process

162. Organizational________is the systematic process by which an organization brings a new

employee into its culture.
 Socialization

163. Cultural________are words, gestures and pictures or other physical objects that carry a
particular meaning with the culture.

 Symbols



164. ________ in one form of dominance, in which the followers more or less willingly accept
direction and control by another person.

 Leadership


165. A non-specific response of the body to a situation is known as ________.

 Stress

166. T.P.M stands for total________management.

 productivity

167. The most superficial level of organizational culture consists of________.


 symbols

168. An organization engaged in manufacturing of chemicals has a safety committee comprising of

shop floor members. It is an indication of a ________ type of organization.


 Supportive


169. When an autocratic leader chooses to give rewards to his employees, then his style becomes
________-autocratic style.

 Benevolent

170. The ________ stressors relate to the personal health and family life of an individual.
 Personal




171. One of the factors causing decrement in work is ________.


 fatigue



172. A person who is in the habit of whispering something or the other to his neighbour while in a
meeting is said to be an ________.


 Interrupter


173. Manager's role changed from that of a leader to that of partner in a ________ type of organization.


 Collegial


174. The ability and willingness of group members to set goals and work towards their
accomplishment is known as ________.


 group maturation


175. In older days employees were referred to as ________

 Hands
176. It is observed that ________has an adverse impact on executive efficiency in the organizations.

 Distress



177. According to Vroom's theory, ________ is the result of multiplication of valence and expectancy.


 Motivation


178. ________came up with "Scientific Management" and created the interest in the worker and the
supervisor.

 Frederick W. Taylor

179. ________has stated twelve key casual factors that shape a company's culture.
 David Drennan

180. ________ communication is useful for flatter organizational structure.


 Lateral



181. ________ is caused because of the modern life and anxiety to cope with them.

 Distress


182. The first stage of alarm reaction includes an initial ________ phase, in which the resistance is
lowered.
David Drennan

 Shock

183. Colour scheme is ________ to the eyes, thereby affecting productivity.

 soothing
184. The ________ skills relate to a person's knowledge and ability in any organizational functional
area.

 Technical



185. Being friendly and responsive to others refers to the ________ role related to relationship
management.

 Encouraging


186. ________ are the rules of pattern and behaviour that are expected from all team members.

 Norms

187. The formation of specific goals, feedback on progress towards the goals and reinforcement of
desired behavior all stimulate ________.
 Motivation

188. The informal system of communication network system in an organization is known as ________.

 Grapevine



189. Sleep disturbance, bowel irritation and back ache are some of the ________ symptoms of stress.

 Psychosomatic


190. Frequent absenteeism of manager who talks about punctuality to his subordinate is a way of
________ behaviour.

 Autocratic

191. The ________ needs have a tendency of recurrence.

 Physiological


192. As per Alderfer's theory, the ________ needs are concerned with an individual's intrinsic desire
for personal development.

 Growth



193. The two dimensions of leadership which emerged from the Leader Behavior Description
Questionnaire were 'consideration' and '________'.


 Initiating structure


194. In a market culture, the relationship between an individual and the organization is________.

 contractual

195. Taking a 'straw vote', i.e.asking if the group is nearing a decision reflects the ________ role.
 Consensus testing

196. The special meaning assigned to words is called ________.


 Semantics

197. Those factors which are capable to inhibit performance by their absence but any addition in them
does not increase efficiency, are known as ________ factors.

 Hygiene


198. As per the fundamental concepts of Organizationl Behaviour ________ states that every person in
an organization should be respected.

 Human dignity
199. The multinationals which come on the Indian scene enjoy superior resources in terms
of________technology as well as market network.
 money

200. According to Peter F.Drucker, the basic and scarcest resource of any business enterprise is
________.

 Business leaders


QUESTION NO. ANSWER
1 A
2 C
3 B
4 C
5 C
6 D
7 C
8 C
9 C
10 C
11 B
12 A
13 C
14 D
15 D
16 B
17 A
18 D
19 D
20 B
21 B
22 D
23 C
24 A
25 C
26 D
27 D
28 A
29 D
30 A
31 C
32 A
33 A
34 B
35 A
36 B
37 C
38 D
39 D
40 C
41 B
42 A
43 C
44 A
45 D
46 C
47 A
48 B
49 A
50 B
51 B
52 A
53 D
54 D
55 C
56 B
57 C
58 C
59 A
60 B
61 A
62 D
63 A
64 B
65 D
66 D
67 C
68 C
69 C
70 B
71 A
72 B
73 D
74 B
75 D
76 A
77 C
78 C
79 A
80 A
81 C
82 A
83 B
84 C
85 D
86 A
87 B
88 C
89 C
90 D
91 B
92 B
93 A
94 A
95 C
96 D
97 A
98 C
99 B
100 D
101 C
102 C
103 A
104 C
105 C
106 B
107 A
108 C
109 A
110 B
111 C
112 A
113 C
114 C
115 B
116 D
117 A
118 B
119 C
120 D
121 D
122 A
123 D
124 A
125 B
126 B
127 C
128 D
129 C
130 C
131 C
132 B
133 B
134 B
135 C
136 C
137 C
138 C
139 C
140 B
141 A
142 A
143 C
144 A
145 C
146 C
147 B
148 B
149 D
150 C
151 A
152 B
153 A
154 A
155 C
156 B
157 D
158 C
159 A
160 A
161 A
162 A
163 B
164 C
165 D
166 A
167 B
168 C
169 D
170 A
171 B
172 C
173 C
174 C
175 A
176 B
177 C
178 D
179 A
180 B
181 C
182 D
183 A
184 B
185 C
186 D
187 A
188 B
189 C
190 D
191 A
192 B
193 C
194 D
195 A
196 B
197 C
198 D
199 A
200 B