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PROPRIETARY AND CONFIDENTIAL INFORMATION

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IMPORTANT NOTICE

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and NICE or any Affiliate with respect to the products which are the subject
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All contents of this document are: Copyright © 2019 NICE Ltd. All rights reserved.

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Revision History
Revision Date Description
3.0 1/25/19 Updated the note under Creating a Response File for the Silent Installation, 26 to
have users define the environment variable all the time, not just when they are not
saving the response file to the C:\ folder (DCR 1518).
2.2 1/8/19 Changed the default port number within the NICE Hosting environment from 9080
to 443 (DCR 1550).
2.1 9/14/18 • Removed defining an environment variable in a DOS window in Creating a
Response File for the Silent Installation, 26 (DCR 1518).
• Added Configuring the NICE WFM Client to use a Proxy Server, 19.
2.0 4/30/18 • For WFM R7.1, removed NAT routing information and updated picture for WFM
Application Server step (see WFM Application Server, 12). HTTP/S channel now
used for all RCP client communication.
• Updated Creating a Response File for the Silent Installation, 26 and Running the
Silent Install, 27 to include copying the config.ini files from the manual install as
part of the silent install.
1.2 11/15/17 Updated field name and picture for WFM Application Server step based on
WFM-29659 (see WFM Application Server, 12).
1.1 10/13/17 Updated incompatible version information (see Starting the NICE WFM Client
Software, 20 and Running the Workforce Management Configuration Program, 22).
1.0 9/12/17 Added SSL Enabled option to the installer (see WFM Application Server, 12).
Table of Contents
Client Installation Notes ...................................................................... 1
Copyright ............................................................................... 2
Revision History ...................................................................... 4
Overview........................................................................................... 6
Installing the WFM Client Software........................................................ 7
Starting the Client Installer Program .......................................... 7
Selecting the Language for the Client Installer Program ................ 8
Welcome ................................................................................ 9
Choose Install Folder ...............................................................10
WFM Application Server............................................................12
Language Selection..................................................................13
Business Type Selection............................................................14
Setup Shortcuts ......................................................................15
Select Installation Packages ......................................................17
Installation .............................................................................17
Canceling the Client Installer Program ........................................18
Configuring the NICE WFM Client to use a Proxy Server ...........................19
Starting the NICE WFM Client Software .................................................20
Supervisors with Role Assignments ............................................20
LDAP Authentication ................................................................20
Uninstalling the NICE WFM Client Software ............................................21
Configure the WFM Server for the WFM Client Software ...........................22
Overview................................................................................22
Running the Workforce Management Configuration Program ..........22
Creating a Silent Installation for the WFM Client Software ........................26
Creating a Response File for the Silent Installation .......................26
Running the Silent Install .........................................................27
Running the Silent Uninstall ......................................................27
Overview

1. Overview
Use these instructions to install and run the NICE Workforce Management (WFM)
Rich Client Platform (RCP) client software on a PC. Repeat these instructions each
time there is new or updated client software.
You can install one or more versions of the WFM client software on a PC. Install each
additional version in a different folder.
Important
The WFMData directory, which the WFM client uses for caching and logging,
is located in the user’s home directory. If the domain controller redirects
the user’s home directory (for example, to a network drive), the size of the
WFMData directory could significantly slow down the WFM client startup.
There are two possible solutions, both of which affect user roaming (users
who roam from one machine to another):
• Delete the WFMData directory when the WFM client startup becomes too
slow. The user roaming capability is lost when you delete (or rename) the
existing directory is deleted.
• Change the configuration file to keep the WFMData directory local. This
takes away the user roaming capability.

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6 NICE Ltd. Proprietary Client Installation Notes
 Installing the WFM Client Software

2. Installing the WFM Client Software

Complete these instructions to install the WFM client software on your PC by
downloading it from the server where Apache is running. This server routes the
WFM client connection to the WFM application server.
If you are installing a new release of the WFM client software to the same folder
where an older version of the client software is installed, you need to uninstall
the older release before installing the new release (see Uninstalling the NICE WFM
Client Software, 21). This allows the WFM client to use the newest files, instead of
the older existing files.
If you want to install an older version of the WFM client software on the same desktop
that has a newer version installed, you need to remove this folder before installing
the older version: <Users folder>\AppData\Local\Temp\niceclienttemp (for
example, C:\Users\jsmith\AppData\Local\Temp\niceclienttemp). This folder
contains cache information that would prevent an older version from being installed.
Important
Make sure that all software applications (besides Program Manager)
are shut down on your PC before installing the new client software.

Starting the Client Installer Program

To start the Client Installer program by downloading it from the server where
Apache is running:
Note
You can only download the Client Installer program from the server where
Apache is running if you have the download links enabled. If you need help,
contact your Systems Administrator.
1. Open a web browser and enter the path to the server where Apache is running:
http://<server name or IP address>/RCP (where <server name or IP
address> is the name or IP address of the server where Apache is running). This
displays the page containing the link to the WFM client software to download.
2. Click rcp-installer-7.0.X.X-<build>.exe to download the Client Installer
program.
3. Follow any prompts to download and run the Client Installer program. When you
click Run after downloading the software, the system can take some time to
show the Extracting window because it is installing the Java JRE.
4. Continue to Selecting the Language for the Client Installer Program, 8 .

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Client Installation Notes NICE Ltd. Proprietary 7
Selecting the Language for the Client Installer Program

Selecting the Language for the Client

Installer Program
If you are using other applications while the WFM Client Installer program is
downloading, the Language Selection page may not appear in front of the other
application windows. In this case, you need to close or minimize the windows from
the other applications to see the Language Selection page.
Figure 1 Language Selection Page

To select the language to use for the Client Installer program:

1. Select a language from the list of available languages. For example, if you want
to run the Client Installer program in English, select English.
2. Click OK to continue to the next step of the Client Installer.
3. Continue to Welcome, 9 .

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8 NICE Ltd. Proprietary Client Installation Notes
 Welcome

Welcome
The Client Installer guides you through installing the NICE WFM client software.
Figure 2 Welcome Step

On the Welcome step:

1. Click Next to continue to the next step of the Client Installer.
As you continue through the Client Installer, click Previous if you want to change
something on a previous step. Click Quit if you want to cancel the installation.
For more information, see Canceling the Client Installer Program, 18.
2. Continue to Choose Install Folder, 10.

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Client Installation Notes NICE Ltd. Proprietary 9
Choose Install Folder

Choose Install Folder

Enter the installation path on the Choose Install Folder step of the Client Installer.
Figure 3 Choose Install Folder Step

To enter the path in which to install the WFM client software:

1. If this is the first time you are installing the WFM client software on the PC, you
can accept the default install folder (C:\Program Files (x86)\NICE_WFM) or
change the folder and install the client software to a different location. Enter a
directory path or click Browse and select a directory path to install the client
software.
Since you can have multiple instances of the client software installed on the
PC, do one of the following:
• Accept the default install folder (C:\Program Files (x86)\NICE_WFM) and
overwrite that instance of the client software in that folder.
• Change the install folder and install the client software to a different location.
Enter a directory path or click Browse and select a directory path to install
the client software.
2. Click Next.
• If this is the first time you are installing the WFM client software on the PC,
or you are installing the client software to a different location, a message

Release 7.2
10 NICE Ltd. Proprietary Client Installation Notes
 Choose Install Folder

box appears indicating the target directory will be created. Click Cancel to
return to the Choose Install Folder step and change the install directory. Click
OK to continue to the next step of the Client Installer. Continue to WFM
Application Server, 12.
• If there is already a version of the client software installed at the location you
selected, this message appears when you click Next: The directory already
exists! Are you sure you want to install here and possibly overwrite existing
files?
In the message box, click Yes to continue and overwrite the existing version of
the client software, or click No to return to the Choose Install Folder step to
change the install directory and install to a new location.
– If you click Yes to continue and overwrite the existing version, the system
displays the WFM Application Server step of the Client Installer. Continue to
WFM Application Server, 12.
– If you change the install directory to install to a new location, a message
box appears indicating the target directory will be created. Click Cancel to
return to the Choose Install Folder step and change the install directory.
Click OK to continue to the next step of the Client Installer. Continue to
WFM Application Server, 12.
Note
If you reinstall (overwrite) an instance of the WFM client software on the
PC, the system saves the server configuration parameters in the Workforce
Management Configuration program.

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Client Installation Notes NICE Ltd. Proprietary 11
WFM Application Server

WFM Application Server

Indicate the server where Apache is running in the WFM Application Server step
of the Client Installer.
Figure 4 WFM Application Server Step

To select the default server the WFM client software connects to:
(If you need help, contact your Systems Administrator.)
1. In the Enter Apache host name or IP address field, enter the hostname or IP
address of the server where Apache is running. If you are using a load balancer
enter the hostname or IP address of the load balancer. This server routes the
WFM client connection to the WFM application server.
The server IP address is a unique address that identifies the server. The IP
address you enter contains four integers from 0 to 255, separated with periods
(for example, 192.42.98.31).
You can only enter the name of a server if your PC has domain name services
(DNS) available.
2. Enter the Port number for the client software to use to connect to the server.
Use port number 80 for a non-SSL environment. Use port number 443 or other
SSL port for an SSL environment and select the SSL Enabled option. The port
number within the NICE Hosting environment is SSL port 443.

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12 NICE Ltd. Proprietary Client Installation Notes
 Language Selection

3. Select the SSL Enabled option if you use SSL encryption. Clear this option if you
do not use SSL encryption. This option defaults to cleared.
Important
WFM client connections from outside a customer's internal network or
firewall are not supported.
4. Click Next to continue to the next step of the Client Installer.
5. Continue to Language Selection, 13.

Language Selection
Select the WFM client language in the Language Selection step of the Client Installer.
Figure 5 Language Selection Step

To select the language to use when running the WFM client software:
1. Select a language from the list of supported languages in this release of the
client software. For example, if you want to run the client software in English,
select English.
2. Click Next to continue to the next step of the Client Installer.
3. Continue to Business Type Selection, 14.

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Client Installation Notes NICE Ltd. Proprietary 13
Business Type Selection

Business Type Selection

Select the business type for the WFM client in the Business Type Selection step
of the Client Installer.
Figure 6 Business Type Selection Step

To select the business type terminology to use when running the WFM client software:
1. Select a business type option:
• Contact Center
• Back Office
• Retail
Note
If the WFM system does not yet support the selected language and
business type combination, the WFM client software uses the language
selected in Language Selection, 13 with the contact center business type.
2. Click Next to continue to the next step of the Client Installer.
3. Continue to Setup Shortcuts, 15.

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14 NICE Ltd. Proprietary Client Installation Notes
 Setup Shortcuts

Setup Shortcuts
Add shortcuts in the Setup Shortcuts step of the Client Installer.
Figure 7 Setup Shortcuts Step

To add a WFM shortcut to the desktop or Windows Start menu:

1. To add a shortcut to the desktop, select Create additional shortcuts on the
desktop (shortcut name will default to Workforce Management). If you
do not want to add a shortcut to the desktop, clear this option.
2. To add a shortcut to the Windows Start menu, select Create shortcuts in the
Start-Menu. If you do not want to add a shortcut to the Start menu, clear
this option.
If you select this option:
• Select the program group in which to add the shortcut.
• Enter the name of the shortcut to add under the program group in the Windows
Start menu. Click Default to return to the default program group and name.
• Select to create the shortcut for the current user or all users.
If you do not select the Create shortcuts in the Start-Menu option,
you need to run the WFM client configuration program from the <install
folder>\client-configuration folder (see Configure the WFM Server for the
WFM Client Software, 22).

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Client Installation Notes NICE Ltd. Proprietary 15
Setup Shortcuts

If you do not select the Create additional shortcuts on the desktop option
or the Create shortcuts in the Start-Menu option, you need to run the WFM
client application from the <install folder>\wfm folder (see Starting the NICE
WFM Client Software, 20).
3. Click Next to continue to the next step of the Client Installer.
4. Continue to Select Installation Packages, 17.

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16 NICE Ltd. Proprietary Client Installation Notes
 Select Installation Packages

Select Installation Packages

The installation packages display in the Select Installation Packages step of the
Client Installer.
Figure 8 Select Installation Packages Step

This step displays the required installation packages and the disk space required and
available. Please review the disk space information before continuing. Click Next to
install the NICE WFM client software on the PC.

Installation
Click Next on the Installation step after the installation completes. When you
complete the WFM client software installation on your PC, the Installation Finished
step displays:
• Installation has completed successfully.
• The uninstaller program location. To uninstall the WFM client software, see
Uninstalling the NICE WFM Client Software, 21.
• The Generate an automatic installation script button to use for a silent install
(see Creating a Silent Installation for the WFM Client Software, 26).
Click Done to quit the installer.

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Client Installation Notes NICE Ltd. Proprietary 17
Canceling the Client Installer Program

Note
If you installed the WFM client software while another version of the WFM client
software was running, restart your computer to complete the installation.

Canceling the Client Installer Program

You can cancel the Client Installer program by clicking Quit. If you click Quit,
the Are you sure you want to quit? dialog displays this message: This will cancel
the installation!
If you cancel the installation, the system does not complete the WFM client
installation. To continue with the installation, click No. To cancel the installation and
clear the Client Installer program, click Yes.

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18 NICE Ltd. Proprietary Client Installation Notes
 Configuring the NICE WFM Client to use a Proxy Server

3. Configuring the NICE WFM Client to

use a Proxy Server
You may require a proxy server if your network does not allow outbound HTTP(S)
traffic directly from the WFM user’s desktop. In this scenario, all outbound
communication must be routed through an internal proxy server. The WFM RCP
client can support the use of a proxy server for any outbound communication to the
WFM backend services.
To enable use of a proxy server by the RCP client, additional properties
need to be added to the RCP client’s config.ini file that resides in the
C:\Users\<RCP user>\WFMData\totalview\configuration folder (for example
C:\Users\jsmith\WFMData\totalview\configuration\config.ini). Adding the
proxy server properties in this file controls both the WFM RCP client and Distribution
Rules client.
To configure the RCP client to use a proxy server:
1. Get these proxy server details from your system administrator:
• PROXY_SERVER_HOST: either the host name or IP address of the proxy
server
• PROXY_SERVER_PORT: port on which the proxy server will be listening
2. Identify the RCP client protocol (either HTTP or HTTPS).
The protocol determines the name of the additional properties you need to define.
3. Add these new properties to the C:\Users\<RCP
user>\WFMData\totalview\configuration\config.ini file to enable the
proxy server based on the protocol (If the config.ini file does not exist in
this directory, create it.):
For HTTP protocol:
http.proxyHost=<PROXY_SERVER_HOST>
http.proxyPort=<PROXY_SERVER_PORT>
For HTTPS protocol:
https.proxyHost=<PROXY_SERVER_HOST>
https.proxyPort=<PROXY_SERVER_PORT>
Example:
https.proxyHost=10.80.198.21
https.proxyPort=8080

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Client Installation Notes NICE Ltd. Proprietary 19
Starting the NICE WFM Client Software

4. Starting the NICE WFM Client

Software
After installing the NICE WFM client software on your PC, start it just as you start
other Windows applications.
1. To start the client software, do one of the following:
• Use the shortcut you created on the desktop or in the Start menu during
installation.
• Run the wfm.exe application from the <install folder>\wfm
folder by double-clicking on the file (for example C:\Program Files
(x86)\NICE_WFM\wfm\wfm.exe).
2. When the Login dialog appears, select a WFM customer in the Customer field.
You can quickly change the customer for which you are running the NICE WFM
software by logging out and then back in for another customer.
Note
If you receive an error message that the client and server versions are
incompatible, you must upgrade your client software. Click OK to exit the
application and upgrade your client software.
If you receive an informational message that the server and client versions
are different, but compatible, you can run the client software. Click No
to close the message box and not see the informational message the
next time you log in. Click Yes to close the message box and see the
informational message the next time you log in.
3. Enter your user ID in the User ID field and your password in the Password field.
4. Click Login to log in to the client software, or click Cancel to cancel the login
and exit the client software. If you log in successfully, the NICE WFM Main
Window appears.

Supervisors with Role Assignments

If a supervisor has one or more assigned roles and successfully logs in, the system
derives the effective permissions for the supervisor by determining the union of the
user and role permissions. The effective permission is the least restrictive of the
permissions defined for the user and the roles assigned to the supervisor.
For more information to help you understand roles and permissions, see Users and
Permissions in the Administrator Guide.

LDAP Authentication
If you use the LDAP Authentication feature, when a supervisor tries to log in, the
system authenticates the user ID and password against the customer's LDAP
directory, rather than validating against the WFM database.
If you use the LDAP Role Assignments feature, the system determines the roles
assigned to the user from the LDAP directory.
For more information, see the LDAP Authentication and LDAP Role Assignments
appendix in the Administrator Guide.

Release 7.2
20 NICE Ltd. Proprietary Client Installation Notes
 Uninstalling the NICE WFM Client Software

5. Uninstalling the NICE WFM Client

Software
If you uninstall the WFM client software, use the WFM Uninstaller program to
completely remove the application.
If you uninstall an instance of the WFM client software from your PC, the WFM
Uninstaller program removes the server configuration parameters for that instance.
To uninstall the WFM client software from your PC:
1. In the install folder you selected (for example, C:\Program Files
(x86)\NICE_WFM), go to the Uninstaller directory and double-click the
uninstaller.jar file to run it. The system starts the WFM Uninstaller program.
2. In the WFM Uninstaller program, if you want to also delete the main WFM
directory, select the Force the deletion of <install folder> option. You must
have administrator privileges to delete the install folder.
3. Click Uninstall to remove the NICE WFM client software from the PC. The WFM
Uninstaller program removes all items installed by the Client Installer. It does
not remove files and folders created after the installation.
Note
Once you click Uninstall, you cannot cancel the uninstall.
Click Quit if you want to cancel the uninstall. If you click Quit, the system
exits the WFM Uninstaller program.
4. Click Quit after the successful uninstall.
5. Delete the empty Uninstaller folder and then the install folder (for example,
NICE_WFM).

Release 7.2
Client Installation Notes NICE Ltd. Proprietary 21
Configure the WFM Server for the WFM Client Software

6. Configure the WFM Server for the

WFM Client Software
Overview
The Workforce Management Configuration program allows you to view and modify
the server configuration parameters for the WFM client software installed on the PC.
Use the Workforce Management Configuration program to:
• view a list of servers to which the NICE WFM client software can connect
• add, modify, and delete servers in the list
• select the server for the WFM client connection
• click the connect icon ( ) to start the WFM client software and connect to the
server specified on that row.
One of the steps during the NICE WFM client installation is to select the
default server the WFM client software connects to. After the client installation
completes, the system saves these values in the config.ini file located in
<install-folder>\wfm\configuration, and this selected server appears as the
Default Server in the Workforce Management Configuration program.
If you reinstall (overwrite) an instance of the WFM client software on the PC, the
system saves the server configuration parameters in the Workforce Management
Configuration program. If you use the WFM Uninstaller program to uninstall an
instance of the WFM client software from your PC, the uninstall program removes
the server configuration parameters for that instance.

Running the Workforce Management

Configuration Program
To start the WFM client configuration software, do one of the following:
• Use the shortcut you created on the desktop or in the Windows Start menu during
installation.
• Run the client-configuration.exe application from
the <install folder>\client-configuration folder by
double-clicking on the file (for example C:\Program Files
(x86)\NICE_WFM\client-configuration\client-configuration.exe)

Release 7.2
22 NICE Ltd. Proprietary Client Installation Notes
 Running the Workforce Management Configuration Program

Figure 9 Workforce Management Configuration Dialog

Adding New Servers for the Client Software

to Connect
1. In the blank Add row of the spreadsheet, enter the hostname name or IP
address in the Server Name/IP Address field, of the server where Apache is
running. If you are using a load balancer enter the hostname or IP address of
the load balancer. This server routes the WFM client connection to the WFM
application server.
The server IP address is a unique address that identifies a server. The IP address
you enter contains four integers from 0 to 255, separated with periods (for
example, 192.42.98.31).
If you do not know the IP address of the server, contact your Systems
Administrator.
You can only enter the name of a server if your PC has domain name services
(DNS) available.
2. Enter the Port number for the client software to use to connect to the server.
The default port number is 80 for non-SSL or 443 for SSL. The default port
number within the NICE Hosting environment is SSL port 443.
3. Enter server description.
4. Click Add to validate and add the new server to the list.
5. Click Save to validate and save the changes to the database.

Selected Server
In the Selected Server column, select the server you want the WFM client software
to connect. You can only select one server.

Release 7.2
Client Installation Notes NICE Ltd. Proprietary 23
Running the Workforce Management Configuration Program

Server Name/IP Address

The Server Name/IP Address column displays the name or IP address of each
server the WFM client software can connect to. You can modify the name or IP
address of all servers listed except the server specified as the Default Server.
One of the steps during the NICE WFM client installation is to select the
default server the WFM client software connects to. After the client installation
completes, the system saves these values in the config.ini file located in
<install-folder>\wfm\configuration, and this selected server appears as the
Default Server in the Workforce Management Configuration program.

Port
The Port column displays the port number for the client software to use to connect
to each server. The default port number is 80. The default port number within the
NICE Hosting environment is 443. You can modify the port number for all servers
listed except the server specified as the Default Server.

Description
The Description column displays the description of each server. You can modify all
server descriptions listed, except the server specified as the Default Server.

Connect Icon
Click the connect icon ( ) to start the WFM client software and connect to the
server specified in the same row (a compatible version of the WFM software must be
running on the server you are connecting to).
When starting the client software:
• If you receive an error message that the client and server versions are
incompatible, you must upgrade your client software. Click OK to exit the
application and upgrade your client software.
• If you receive an informational message that the server and client versions are
different, but compatible, you can run the client software. Click No to close
the message box and not see the informational message the next time you log
in. Click Yes to close the message box and see the informational message the
next time you log in.
When you click the connect icon, the system saves any changes you made, closes
the dialog, and starts the WFM client software.

Changing the Order of the Servers

Click the up and down arrow buttons to move the currently selected server up or
down in the list. You can move all servers listed except the server specified as the
Default Server.

Release 7.2
24 NICE Ltd. Proprietary Client Installation Notes
 Running the Workforce Management Configuration Program

Deleting Servers
You can delete all servers listed except the server specified as the Default Server.
To delete or restore rows in a spreadsheet:
1. Click Delete ( ) on each row you want to mark for deletion.
Each row you mark for deletion shows a strike-through line. On each row you
mark for deletion, the Delete button changes to the Restore button ( ).
2. Click Restore on each row to remove the strike-through line so the row is no
longer marked for deletion.
The system deletes rows you marked for deletion when you save changes.
3. Click Save to validate and save the changes to the database.

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Creating a Silent Installation for the WFM Client Software

7. Creating a Silent Installation for

the WFM Client Software
The silent installation feature allows you to install or upgrade the NICE WFM client
software on PCs by providing a script (a silent response file) for the installation
process to use. This silent response file contains the answers to the questions
prompted during the Client Installer program.
When performing silent installations, you do not need to watch the installation and
answer the questions in the Client Installer program. The silent installation process
runs on its own to install or upgrade the WFM client software on PCs.
Refer to these topics:
• Creating a Response File for the Silent Installation, 26
• Running the Silent Install, 27
• Running the Silent Uninstall, 27

Creating a Response File for the Silent

Installation
Since a silent installation does not prompt you during the installation, a silent
installation must get its information from the silent response file. This section
explains how to easily create a silent response file (auto-install.xml). After
creating a response file, the Client Installer program reads the necessary input from
the response file at run time.
Note
If you use silent installations for both new software installations and software
upgrades (when upgrading an existing version of the WFM client software),
you need different response files.
To create the response file:
1. Download the Client Installer executable file from the server where Apache is
running and save it to a folder on the PC (for example, C:\tmp). This server
routes the WFM client connection to the WFM application server.
The name of the Client Installer executable file is
rcp-installer-7.0.X.X-<build>.exe.
2. Start the Client Installer program from the folder you just copied it to by
double-clicking the rcp-installer-7.0.X.X-<build>.exe executable file.
3. Continue through the Client Installer program to install the NICE WFM Client
software on the PC. Use the WFM configuration details for your environment to
perform the manual install. If you need help, refer to the NICE WFM Client
Installation Notes.
4. On the Installation Finished step, click Generate an automatic installation
script to create the response file (auto-install.xml) and save it to the C:\
folder. This silent response file contains the answers to the questions prompted
during the Client Installer program for the installation.

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 Running the Silent Install

Note
You must define the AUTO_INSTALL environment
variable to tell the system where to look for the file.
For example, AUTO_INSTALL=C:\auto-install.xml or
AUTO_INSTALL=C:\<directory where file exists>\auto-install.xml.
You can do this in the Advanced tab of the System Properties dialog using
the Environment Variables button.
5. Copy the config.ini files from the installation path (for example, C:\Program
Files (x86)\NICE_WFM\client-configuration\configuration\config.ini
and C:\Program Files
(x86)\NICE_WFM\distribution-rules\configuration\config.ini) to the
same folders in the response file folder.

Running the Silent Install

After creating the response file, you are ready to run the Client Installer program
in silent mode. When running an installation in silent mode, be aware the system
does not display any messages.
To run a silent installation on a PC:
1. Right-click the Client Installer executable file
(rcp-installer-7.0.X.X-<build>.exe) and select Run as administrator to run
it. The system looks for the response file (auto-install.xml) in the C:\ folder
(or the folder defined by the environment variable, if you defined one).
Important
The system overwrites the response file if you save another response file
in the same location. If you plan to reuse the response file, you need to
make a copy of it and rename it or put it in a different folder.
Depending on whether this is a new software installation or software upgrade,
make sure you use the correct response file.
2. If you are prompted to allow the rcp-installer-7.0.X.X-<build>.exe program
to make changes to the computer, click Yes.
3. The system runs the WFM client installation program in silent mode.
When the silent installation completes on the PC, the installer creates the
directory specified in the auto-install.xml file.
4. Copy the config.ini files from the response file folder (for
example, C:\client-configuration\configuration\config.ini
and C:\distribution-rules\configuration\config.ini)
to the installation path (for example, C:\Program Files
(x86)\NICE_WFM\client-configuration\configuration and C:\Program
Files (x86)\NICE_WFM\distribution-rules\configuration).

Running the Silent Uninstall

To uninstall the NICE WFM client software, you can run the Silent Uninstaller
program. When running an uninstall in silent mode, be aware the system does not
display any messages.
To run a silent uninstall on a PC:

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Running the Silent Uninstall

1. Navigate to the parent folder of your install folder. For example, if your install
path is C:\Program Files (x86)\NICE_WFM, navigate to C:\Program Files
(x86).
2. Run the command:
echo %JAVA_HOME%
3. If the command returns a location, follow the steps in JAVA_HOME Exists, 28.
If the command returns %JAVA_HOME%, follow the steps in JAVA_HOME
does not Exist, 28.

JAVA_HOME Exists
If the echo %JAVA_HOME% command returned a location, follow the steps in
this section.
1. From the same folder you ran the echo command, run the command:
java -jar <install folder>\Uninstaller\uninstaller.jar -c —f
For example:
java -jar NICE_WFM\Uninstaller\uninstaller.jar -c —f
2. The system runs the WFM client uninstall program in silent mode.
The uninstaller removes the NICE WFM client software.

JAVA_HOME does not Exist

If the echo %JAVA_HOME% command returned %JAVA_HOME%, follow the
steps in this section.
1. From the same folder you ran the echo command, run the command:
<install folder>\jre\bin\java -jar <install
folder>\Uninstaller\uninstaller.jar -c —f
For example:
NICE_WFM\jre\bin\java -jar NICE_WFM\Uninstaller\uninstaller.jar -c
—f
2. The system runs the WFM client uninstall program in silent mode.
The uninstaller removes the NICE WFM client software.
3. Delete the jre folder and its contents and then delete the install folder (for
example, NICE_WFM).

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