1.

Vacancy Information

Vacancy Announcement: Addis-2022-004

Position Title: Travel Assistant - All Interested Applicants/All Sources
Series: 0910
Grade: 7
Location(s): Addis Ababa, ET
2. Personal Information

Name: JEMALEDIN SEID

Email: [email protected]
Telephone 1: Mobile - +251910334766
3. Veterans' Preference and Military Service

Veterans' Preference: Not a veteran.

4. Eligibility Questions

PERSONAL INFORMATION

1.Does your relative work in this Embassy or Consulate?

Answer: No

NOTE: Relative is a husband, wife, domestic partner, member of household, father,

father-in-law, stepfather, mother, mother-in-law, stepmother, son, son-in-law,
stepson, daughter, daughter-in-law, stepdaughter, brother, brother-in-law, half-
brother, sister, sister-in-law, half-sister, uncle, aunt, first cousin, nephew, or niece.

2.Are you able to legally work in this country?

Answer: Yes

NOTE: U.S. Government does not sponsor work visas unless specified on the
Vacancy Announcement.

3.If this job includes driving a U.S. Government vehicle, do you have a current and
valid driver's license?

Answer: Yes

CITIZENSHIP

Select all that apply and include the required documents (as stated) with the
application. Additional documents may be requested by HR at the interview phase.

4.Are you a U.S. citizen listed on the travel orders or approved OF-126 (or other
agency equivalent) of a direct hire FS, CS, or uniformed service member assigned
(not TDY) to this U.S. Mission and under Chief of Mission authority, or to an office of
the American Institute in Taiwan?
Answer: No
5. Education & Experience

Education
Do you have any education
Yes
you would like to include?:

1. Education

Education Level: Trade/Technical

School Name: Lion Ethiopia Tourism and Hotel College

Attended From: Month: 09 Year: 2009

Attended To: Month: 06 Year: 2011

Education Duration: 1 year 9 months

Location: Addis Ababa

Degree / Diploma /
Diploma
Certification:

Major Subject: Hotel Management

Did you Graduate?: Yes

Work Experience
Do you have any work
experience you would like to Yes
include?:

1. Work Experience

Job Title: Concierge

Job Type: Full Time

Employed From: Month: 09 Year: 2018

Employed To: Current

Work Duration: 3 years 5 months

 Employer Name: Sheraton Addis

Employer Address: Taitu St, Addis Ababa

Employer Phone Number: +251115171717

Salary: Not Answered

Salary Currency: Not Answered

Salary Frequency: Not Answered

Hours Per Week: 48

Supervisor Name: Henok Mitiku

Supervisory
Yes
Responsibilities?:

My duty and responsibilities are as follow, -

Responsible for greeting and welcoming guests -
Act as the point of reference for guests who need
assistance or information and attend to their wishes
and requirements. -Understand customer’s needs
Main Duties & and provide them with personalized solutions by
Responsibilities: suggesting activities and facilities provided by the
hotel and outside the hotels. -Make reservation for
guest who would like a reservation for airlines
tickets, Sporting events, Spa service, Tour and
travel, Ground transportation etc... - Arrange airport
pickup and drop for guest.

Reason for Leaving: To advance my career

Languages

1. Language

Language: ENGLISH

Speaking: Fluent

Reading: Fluent

Writing: Fluent
 2. Language

Language: AMHARIC

Speaking: Fluent

Reading: Fluent

Writing: Fluent

Additional Information
Other Names Used: jemal
6.Vacancy Questions

All grades responses

1.Are you able to legally work in this country?

Answer: Yes
Follow-up Questions

1.If yes, tell us more about yourself and if applicable, select the type of permit you
currently possess (upload the appropriate paperwork in the Documents section)

Answer: I am a citizen of this country.

2.Are you a current employee of this mission/consulate?

Answer: No

3.Are you a former employee of this mission/consulate?

Answer: No

4.Do you have the required education as stated in the Vacancy Announcement?

Answer: Yes

5.What is the highest level of education you have completed?

Answer: College (2 years)

6.Do you have the required experience as stated in the Vacancy Announcement?

Answer: Yes

7.Select your years of experience for this position. (See Vacancy Announcement.)

Answer: 3 to 4 years
 8.Do you have the required language level (s) for the listed language (s) in this
vacancy announcement?

Answer: Yes

9.Where did you first see/hear about this position?

Answer: Online Job Board (i.e. Indeed, Monster, Glassdoor)

10.Have you worked on multiple projects at the same time?

Answer: Yes

11.Which statement best describes your highest level of experience arranging

travel logistics for others (e.g., flight, hotel, car rental)?

Answer: I have arranged all travel logistics to support employees (e.g., flight, hotel,
rental car).

12.Which statement best describes your highest level of experience in VIP visit
support?

Answer: I have provided VIP services to ensure smooth handling of guest arrivals,
departures, and transits under the direction from a senior employee.

13.Which types of services have you provided to support VIP guests?

Answer: Hotels bookings

Answer: Transportation
Answer: Security/police services
Answer: VIP lounge reservations

14.Which types of short-notice travel requests have you supported for clients?

Answer: Scheduled flight changes

Answer: Expedited shipment of forgot/lost documents
Answer: Rerouted lost baggage or belongings
Answer: Coordinated unexpected overnight visits
 15.Have you been responsible for obtaining organizational funding to support VIP
visitors?

Answer: No

16.Which VIP guest services have you independently performed?

Answer: Greeted visitors

Answer: Facilitated check-in to the hotel

17.Which statement best describes your highest level of experience with travel
regulations?

Answer: I provided guidance on travel regulations and trained travel arrangers.

18.Have you conducted hotel visits/inspections to ensure promised standards were

met?

Answer: No

19.Have you independently resolved billing issues/discrepancies associated with

the travel services (e.g., late cancellations, no-show charges)?

Answer: No

20.For which types of travel services have you arranged payments for other
employees?

Answer: None of the above

21.Have you collected financial data to create reports detailing organizational

spending on various services (e.g., travel, shipping, leasing)?

Answer: No

22.Which choice describes your highest level of experience in verbal

communication?

Answer: I have presented to my supervisor.

 23.Which methods have you used to communicate with customers?

Answer: In person
Answer: Email
Answer: Phone

24.Which interpersonal tasks have you performed?

Answer: Resolved confrontations with difficult, hostile, and/or distressed individuals

Answer: Negotiated when competing interests among parties caused conflict
Answer: Communicated with my team when changes, delays, or unexpected events
caused major shifts in work assignments

25.How often have you interacted with customers?

Answer: Multiple times each day

26.Which activities have you performed to promote customer service?

Answer: Obtained complaints from customers

Answer: Explained products, policies, and services
Answer: Took or entered orders
Answer: Verified resolution on customers problems
Answer: Kept records of customer interactions and/or transactions (i.e., complaints,
comments, actions taken)
Answer: Resolved customer service complaints

27.Have you independently provided customer service to individuals who were not
fluent in your language?

Answer: Yes

28.Have you provided service to customers who didn't understand or agree with
policies and procedures?

Answer: Yes

29.Which tasks have you performed when solving problems?

Answer: I identified inconsistent or incomplete information.

Answer: I distinguished between relevant and irrelevant information to make logical
conclusions.

30.Which tasks have you performed using a computer?

Answer: Entered or found basic information

Answer: Used e-mail
Answer: Word processing
Answer: Managed a calendar or schedules
7.The following documents are requested for this vacancy.

Date
Submission
Document Type Description Filename Received
Type
(MM/dd/yyyy)

COM Approval for No document

Members of Household Submitted
No document
Certification
Submitted
Copy of Orders
No document
(applicants assigned to
Submitted
US Mission)
Copy of
No document
Orders/Assignment
Submitted
Notification (or equiv.)
DD-214 (Member Copy No document
4) Submitted
02/01/2022
High School Diploma ESLCE ESLCE.pdf UPLOAD 01:37:46
PM
High School Diploma or No document
equivalent Submitted
List of 3 References No document
(USAID only) Submitted
No document
Local Language Score
Submitted
02/01/2022
Supervisory Skill Supervisory Skill
Other Document UPLOAD 01:48:27
Training Training.pdf
PM
No document
Other Document 2
Submitted
No document
Other Document 3
Submitted
02/01/2022
Passport Driving License Driving L.pdf UPLOAD 01:33:11
PM
02/01/2022
Professional Diploma or
Diploma Diploma jemal.pdf UPLOAD 01:38:26
License
PM
Proof of Citizenship
No document
(applicants assigned to
Submitted
US Mi
No document
Residency Permit
Submitted
SF-50 (applicants No document
assigned to US Mission) Submitted
Trade School Course No document
Certificate Submitted
Trade School No document
Course/Diploma/License Submitted
No document
Veteran’s Affairs Letter
Submitted
No document
Work Permit
Submitted
8.Resume
9.Vacancy Announcement

Announcement Number: Addis-2022-004

Travel Assistant - All Interested
Position Title:
Applicants/All Sources
Open Period (MM/dd/yyyy): 01/20/2022 - 02/03/2022
Series/Grade: LE - 0910 7
Vacancy Time Zone: GMT+3
Salary: USD $10,721 - USD $10,721
Full-time - The work schedule for this
Work Schedule: position is: • Full Time (40 hours per
week)
Promotion Potential: LE-7
None. This is advertised at the Full
Promotion Potential Explanation: Performance Level FSN-07 which is
equivalent to FP-07.
Hiring Agency: Embassy Addis Ababa
Duty Locations: 1 Vacancies in Addis Ababa, ET
Telework Eligible: No
HR Section
For More Info: 000-000-0000
[email protected]
Hiring Path: • Open to the public
For USEFM - FP is 07. Actual FP salary
Who May Apply/Clarification From the Agency: determined by Washington D.C. • All
Interested Applicants / All Sources
Security Clearance Required: Public Trust - Background Investigation
Appointment Type: Permanent
Indefinite subject to successful
Appointment Type Details:
completion of probationary period.

We encourage you to read and

Marketing Statement: understand the Eight (8) Qualities of
Overseas Employees before you apply.

The U.S. Mission in Addis

Ababa/Ethiopia is seeking eligible and
qualified applicants for the position of
Travel Assistant.

Job Summary: The work schedule for this position is:

• Full Time (40 hours per week)

Start date: Candidate must be able to

begin working within a reasonable
 period of time (4 weeks) of receipt of
agency authorization and/or
clearances/certifications or their
candidacy may end.

Supervisory Position: No
Relocation Expenses Reimbursed: No
Travel Required: Not Required
Incumbent is responsible for providing
complete travel services for direct-hire
employees, VIP’s, official
visitors, eligible family members, locally
employed staff, and other individuals
who are entitled to use Post travel
services. Arrange travel and temporary
lodging accommodations for U.S.
citizens and locally employed personnel
assigned to post and all official visitors,
considering most direct routes, salary
and per diem costs, air fares, balance
of payments considerations, and other
pertinent factors. Prepare all
documentation required for travelers to
complete trip, including: Travel
authorization (E2), diplomatic notes
requesting visas, travel message
cables, and other relevant forms and
documents. Arranges for visas and
other entry or departure requirements,
monitors status of locally-required visas
Major Duties:
and informs staff of need to renew, and
is responsible for safeguarding
employee passports during these
processes. Maintains an Embassy
visitor’s list, contacts with
working level personnel at ticket offices
of airlines, hotels, travel agencies and
relevant local Ministries to facilitate all
Embassy travel requirements, including
occasional short notice requests.
Establishes and maintains contact with
the Department of State travel
contractor for direct-hire staff and their
families. Maintains work log for travel
services. Other special projects as
assigned. Back-up to Visit &
Support Coordinator. Advises U.S.
citizen personnel of their entitlements in
a wide variety of travel situations,
including home leave, R&R leave,
medical evacuation, invitational travel,
emergency leave, etc.
 EXPERIENCE: A minimum of three
years of progressively responsible
experience in the travel field is required.
Requirements:
Note: Please upload all work
experience copies of yours under
"Other Document 1 or 2"

Please provide the required

documentation listed below with your
application:

Education: Completion of secondary

school is required.
Education Requirements:
Note: Please upload all copies of
your Education under "High School
Diploma or equivalent"

LANGUAGE: English Level 4 (Fluent)

speaking, reading, and writing and
Amharic Level 4 (Fluent) speaking,
reading, and writing are required.
(These may be tested)

SKILLS AND ABILITIES: Must be able

to deal tactfully, yet effectively, with
host country officials and with U.S.
citizen personnel and VIP visitors.
Required to have good working
knowledge of Microsoft Suite software
Evaluations:
and the Internet. (These may be
tested)

EQUAL EMPLOYMENT
OPPORTUNITY (EEO): The U.S.
Mission provides equal opportunity and
fair and equitable treatment in
employment to all people without
regard to race, color, religion, sex,
national origin, age, disability, political
affiliation, marital status, or sexual
orientation.

All applicants under consideration will

Qualifications:
be required to pass medical and
 security certifications.

All candidates must be able to obtain

and hold a Public Trust clearance.

To apply for this position click the

How to Apply: “Submit Application” button. For more
information on how to apply visit the
Mission internet site.
https://et.usembassy.gov/embassy/jobs/

In order to qualify based on education,

you MUST submit the requested
completion of high/secondary
school and /or transcripts as verification
of educational requirement by the
closing date of this announcement. If
you fail to provide requested
information, or the information you
submit is insufficient to verify your
eligibility, you will not be considered for
this position.

Required Documents: • Copy of Orders/Assignment

Notification (or equivalent)
• Residency and/or Work Permit
• Passport copy
• Completion of high/secondary
school (required)
• Work Experience (required)
• Certificate or License
• DD-214 - Member Copy 4, Letter
from Veterans’ Affairs, or other
supporting documentation (if
applicable)
• SF-50 (if applicable)

Applicants who are invited to take a

language or skills test, or who are
selected for an interview will be
contacted via email or phone.

Next Step: For further information - the complete

position description listing all of the
duties, responsibilities, required
qualifications, etc. may be obtained by
contacting the Human Resources
Office.
 Thank you for your application and your
interest in working at the U.S. Mission
in Addis Ababa/Ethiopia.

Locally Employed Staff, including

Members of Household (MOHs), and
Third-Country Nationals (TCNs),
working at the U.S. Mission in Addis
Ababa/Ethiopia may receive a
compensation package that may
Agency Benefits:
include health, separation, and other
benefits. For EFMs, benefits should be
discussed with the Human Resources
Office. The pay plan is assigned at the
time of the conditional offer letter by the
HR Office.

HIRING PREFERENCE SELECTION

PROCESS: Applicants in the following
hiring preference categories are
extended a hiring preference in the
order listed below. Therefore, it is
essential that these applicants
accurately describe their status on the
application. Failure to do so may result
in a determination that the applicant is
not eligible for a hiring preference.

HIRING PREFERENCE ORDER:

1. AEFM / USEFM who is a

preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with
Other Information: reemployment rights **

* IMPORTANT: Applicants who claim

status as a preference-eligible U.S.
Veteran must submit a copy of their
most recent DD-214 (“Certificate of
Release or Discharge from Active
Duty”), equivalent documentation, or
certification. A “certification” is any
written document from the armed forces
that certifies the service member is
expected to be discharged or released
from active duty service in the armed
forces under honorable conditions
within 120 days after the certification is
submitted by the applicant. The
certification letter should be on
letterhead of the appropriate military
branch of the service and contain (1)
the military service dates including the
expected discharge or release date;
and (2) the character of service.
Acceptable documentation must be
submitted in order for the preference to
be given.

** This level of preference applies to all

Foreign Service employees on LWOP
and CS with re-employment rights back
to their agency or bureau.

For more information (i.e., what is an

EFM, USEFM, AEFM, MOH, etc.?) and
for additional employment
considerations, please visit the
following link.

COVID-19 Requirements for Eligible

Family Members
As required by Executive Order 14043,
Eligible Family Members who will be
employed on a Family Member
Appointment (FMA) or a Temporary
Appointment (TEMP) are required to be
fully vaccinated against COVID-19
regardless of the employee’s duty
location or work arrangement (e.g.,
telework, remote work, etc.), subject to
such exceptions as required by law. If
selected for the position, the agency will
provide you additional information
regarding what information or
documentation will be needed and how
you can request a medical or religious
accommodation.

Eligible Family Members who will be

employed on a Personal Services
Agreement and compensated under the
USG pay plan will be required to attest
to their vaccination status using the
Vaccine Attestation Form. If you are not
fully vaccinated or decline to provide
this information, you will be required to
demonstrate proof of a negative
COVID-19 test completed within 72
hours of entry to a Mission facility and
comply with enhanced COVID-19
mitigation protocols. If selected for the
position, the agency will provide you
additional information regarding these
requirements.

COVID-19 Requirements for Local

Candidates
Candidates who will be employed on
either a Personal Services Agreement
or a direct hire appointment and
compensated under the Mission’s Local
Compensation Plan will be required to
follow all Mission COVID-19 policies
applicable to Locally Employed Staff. If
selected for the position, the agency will
provide you additional information
regarding these requirements.
10.Declaration

I certify that, to the best of my knowledge and belief, all of the information on and attached to this
application is true, correct, complete, and made in good faith. I understand that false or fraudulent
information on or attached to this application may be grounds for not hiring me, or for
separation/dismissal after I begin work, and may be punishable by fine or imprisonment according
to this country's law or U.S. law. I understand that any information I voluntarily provide on or
attached to this application may be investigated.

Date Received: 02/01/22 13:52:09 PM