C O R P O R AT E P R O F I L E

Providing vision and vigour

As the global leaders in air-conditioning, Daikin People in India appreciate quality products and
has made significant investments to create the the Daikin range is ideally suited to consumers
infrastructure that no other HVAC company has who are willing to enjoy the superior Daikin
made till date in India. The setting up of India experience that is now available across the
facility at Neemrana, Rajasthan encapsulates length & breadth of the Indian sub-continent.
this vision of Daikin for its consumers as India We are committed to provide unmatched
is Daikin's one of the fastest growing markets consumer experience with a network of highly
globally and this investment is in line with trained sales and service manpower and our
strong channel partner network.
Daikin's objective to gain a leadership position
Daikin remains committed to taking the
in the India.
necessary strategic initiatives in developing the
cultural & professional fabric at Daikin India.
So, resource allocation on brand, processes &
people development forms its core as it gains
momentum to becoming the market leader.

Mr. Toshio Nakano,

Chairman
Daikin Industries (Thailand) Ltd.
& Daikin Airconditioning India Pvt. Ltd.

Having dedicated ourselves to developing new many revolutionary technologies such as

technologies that add quality to life in every Daikin's VRV III (Variable Refrigerant Volume)
form, we at Daikin walk on to realise our dream that was successfully launched in 2006.
for a better world. Consumer satisfaction Innovative products such as the Cassette type
remains our top priority and your trust is our indoor equipment & multi-split proved to
biggest asset. We strive towards a holistic be a landmark in the Indian air-conditioning
development of the world through innovative, market. The last eleven years have seen us
eco-friendly technologies. strengthening our roots in the Indian market.

We set foot in India in April 2000. Now with our state of the art 40 acre fully
Our efforts towards efficient use of energy operational manufacturing facility in Neemrana,
along with effective utilisation of resources Rajasthan, we will be able to serve you
bore fruit as we progressively introduced more closely and swiftly. I am confident that
this union and trust that we share will only
strengthen with time as we continue to weave
harmony into our lives.

Kanwal Jeet Jawa

Managing Director
Daikin Airconditioning India Pvt. Ltd.
 Contents
2 Heritage

4 About us

6 Daikin India Network

7 Product Range

12 Technical Support & After Sales Support

14 Daikin Solution Plaza

15 Social & Environmental Commitments

16 Daikin India's Production Facility

When we innovate today, we know that tomorrow

we'll want to improve on it. When we create an aura
of comfort, we ensure it spreads to the entire world.
When our customers applaud us, we know that it is
time for us to do something better, again. Why do we
continue to innovate?

Because the road never ends.

There's always more to be done.
Heritage
As World's No. 1 Air-conditioning
Company, Daikin is committed to
delivering air-conditioning solutions that
enhance the quality of life all around
the world.

A diverse multinational company, Daikin

Industries Ltd. was established in 1924.
With headquarters at Osaka, Japan, the
Daikin family has more than 40,000
members, working across 60 production
base units and 191 consolidated
subsidiaries worldwide. As the world's
sole manufacturer that develops a
long line of products from refrigerants
to air-conditioners, Daikin advocates
comfortable living on the strength of
advanced technologies.

Today, the world has become a single

global market and we continue to address
Daikin - The Indian
new challenges as we move ahead Corporate Citizen
towards our goal.

Vision Environment Policy

Key Highlights To be India's most preferred Daikin Air conditioning India
air-conditioning company. is committed to protecting the
Daikin Global environment & the ozone layer

Net Sales:14,504 million USD * Mission This is ensured in all our operations
from pre-sales, installation and
Paid-In Capital: 1063 million USD To contribute to the society by after support of air-conditioning
providing the most advanced air-
Incorporated: Feb 11th, 1934 solutions by:
conditioning solutions
Deploying group management
* As on 31st March 2011
To ensure continuous customer
philosophy & environment
satisfaction
guidelines
To establish Daikin brand
Adapting procedures for
as a brand of trust and
refrigerant handling, resource
confidence and a brand which
conservation and waste
our customers, dealers and
management
employees are proud of
Constantly improving the
environmental management
Philosophy systems
Absolute credibility
Preventing pollution and adverse
Enterprise management environmental impacts.
Harmonious personal relations Legal compliances
2
Daikin As A Global Corporate Citizen

Subsidiaries Employees

The Americas
28 4,465
Europe, Africa and Middle East
56 5,810
China
30 11,434
South-east Asia and Oceania
37 8,714
Japan (Daikin Headquarters)
40 11,146
3
About Us
Daikin Airconditioning India Pvt. Ltd.
a subsidiary of Daikin Industries Ltd.,
Milestones
Japan is one of the leading global
manufacturers of both commercial and
residential air-conditioning systems.
2000
After introducing our superior Daikin enters the Indian market in a JV with Usha
air-conditioning solutions in India in the Shriram Group at 80:20 stakes respectively as
year 2000, we gained the trust of our Daikin Shriram Airconditioning Pvt Ltd.
valuable customers with our innovative
range of products and dedication
towards quality. Our never-ending quest
for innovation has made us the market
leaders for both commercial-use and
high-end residential air-conditioning
systems. An ISO 14001 certified company;
we remain committed to keep customers
at the core of everything we do. Imbued
with a 'Quality First' global philosophy, we
at Daikin walk on to realise our dream for
a better world.

2002
Daikin introduces the VRV technology to India

Daikin India Team

Key Highlights
Daikin India
Net Sales Rs.850 crores* 2004
Investment in India: Rs. 7,427 million
Daikin India becomes a wholly owned
CAGR: 133% subsidiary of Daikin Industries Ltd., Japan
* As on 31st March 2011

4
2007
Daikin India relocates HQ to Gurgaon

Daikin commences business of McQuay

Chillers in India

2008
Groundbreaking ceremony of Daikin India's
manufacturing base at Neemrana, Rajasthan

2009
Production commences at the manufacturing
plant in Neemrana, Rajasthan

5
 Daikin India Network
With a wide, comprehensive distribution network and well spread spare parts centres pan India,
we ensure that we are well within your reach at all times. Well equipped with trained manpower,
stocks of spare parts and tools, our service centres are ready to cater to a variety of your air-
conditioning needs. On the other hand, the warehouses ensure availability, proper storage and
timely delivery of products across India.

11 Branch Offices (Sales & Service)

Chandigarh

13 Resident Offices
Delhi NCR
Gurgaon
4 Mother Warehouses Neemrana
Jaipur Lucknow
17 Supporting Warehouses

Daikin Solution Plaza (DSP) - 57

Ahmedabad Kolkata

Channel Partners - 805

Authorised Service Providers (ASP) - 61

Bhiwandi
Mumbai
Hyderabad
Pune

Bengaluru
Chennai

Branch Offices
Mother warehouses
Manufacturing Facility

Manufacturing Unit at Neemrana, Rajasthan Daikin India Head Office at Gurgaon, Haryana
6
Exhaustive
Product Range
Experience bliss with every Daikin
product. With innovative and eco-friendly
technologies, Daikin's energy-saving
air-conditioning solutions create a
peaceful and harmonious environment all
around you. Daikin has the unique ability
to add a sense of calm to your space both
aesthetically and functionally.

Full Range of Split ACs

0.75 TR to 4.65 TR

High Energy Efficiency

Super Quiet Operation

Self Diagnosis Function

Sophisticated Design

Long Piping Length

Durability

Ceiling Mounted Cassette

(Round Flow) Type Ceiling Mounted Cassette Type Wall Mounted Split Type

Ceiling Suspended Type Wall Mounted Split Type

Floor /Ceiling Suspended DualType Floor Standing Type Air Purifier

7
Widest Range of VRV Systems

3.2 TR to 45 TR (Single Unit Capacity)

High COP (Coefficient of Performance)

Environment Friendly (R-410A)

Efficient and High Performance Systems

Flexibility in design & operations

Long piping length

Compact-space saving

Ceiling Mounted Cassette Slim Ceiling Mounted

Wall Mounted Type (Round Flow) Type Duct Type Ceiling Suspended Type

Ceiling Mounted Ceiling Mounted Cassette

Ceiling Mounted Duct Type Cassette Corner Type (Double Flow) Type Floor Standing Duct Type

VRV Air Cooled

Outdoor Unit

Compact Ceiling
Mounted CassetteType Floor Standing Type

VRV Water Cooled

Outdoor Unit VRV-III-S Outdoor Unit
Heat Reclaim Ventilation

8
Ductable & Packaged ACs
Wide Range -1 TR to 50 TR

Flexible and Comfortable Air Discharge

Versatility

Long Piping Length

Switchable Fan Speed

Durability

High Static
Low Static Pressure Type Pressure Type

Middle Static Pressure Floor Mounted High

Type Indoor Unit Static Pressure Type

9
Chillers
Wide range 60 TR to 2700 TR (Single
Unit Capacity)

Multiple Compressor design offers

excellent redundancy

High COP complying to Green

Building Norms

Single Compressor Double Compressor

Centrifugal Chiller Centrifugal Chiller

Water Cooled
Screw Chiller Air Cooled Screw Chiller

10
 Network Solutions Air-conditioning Management Systems

Control Systems

We at Daikin believe that even the most

advanced technology should be accessible
in the simplest manner. Our user-friendly
control systems are easy to use for all our
air-conditioning solutions. The flexibility
of our control systems enables the
technology to interact with you, leading to
an optimum utilisation of resources and
conservation of energy.

Wireless Remote
Controller

Residential Wired Navigation Wired

Wired Remote Controller Remote Controller Remote Controller

Central Remote
Schedule Timer Unified Controller Controller

11
 Promptness
Whether it is a call to provide technical
support, deliver a part or respond to an
inquiry, our technicians always respond with
prompt services.

Reliability
Our dedicated and well trained team deals with
problems using technical expertise to provide
the most reliable solutions.

Care
Daikin gives considerable importance to
communication with customers and strives to
provide an exceptional level of service.

Technical Support & After

Sales Support
We are focused on the pursuit of Total Service
Quality to provide as much comfort and
support to our customer as possible. Our
extensive technical and after-sales support
team is devoted to one thing: Customer
Satisfaction. By combining extensive
technological knowledge and experience we
ensure promptness, reliability, and care in
accordance with Daikin's Global Standards. Technical Workshop at Neemrana

Channel Partner briefing session at the Factory

12
 Problem solving sessions for technicians at ACDC, Neemrana

Air Conditioning
Development Center
(A.C.D.C) at
the factory is the
corner stone for
Live product demonstrations for technicians at factory, Neemrana continuous learning
& development at
Daikin India

Briefing session on the assembly line at the factory at Neemrana

Engineers at work in the Daikin factory

13
 Daikin Solution Plaza (DSP)
Daikin Solution Plaza is a one stop shop for all Daikin
products under one roof. These Solution Plazas across
India offer our entire array of state-of-the-art technology
products in an interactive environment for customers.
This is a unique concept that helps Daikin enjoy greater
visibility while getting closer to our customers, at
large while offering actual touch & feel of the products.
These Daikin Solutions Plazas has on display the entire
residential, light commercial & commercial range Daikin
air-conditioning products. These Daikin products bring
with them strong technology from Daikin Global that offers
lower cost of ownership topped with unmatched quality
and durability. Daikin air conditioners are now available
to the consumers through these 57 Daikin Solution Plazas
across India that has been specially designed by Daikin to
provide unmatched quality & services.

14
Contributing to Sustainable development
of Society with Environmental
Consciousness and Quality as key pillars
The Daikin Group provides customers with the ultimate convenience
and comfort through high-quality products and services and practices
a shared code of conduct that includes quality standards and vigorous
environmental protection. The world is transitioning to low-carbon
societies and anticipating this change in the times, the Daikin Group is
engaging in business activities grounded in the pillars of CSR: creation
of new value, provision of environmentally conscious products and
services on a global scale, and development of the human resources
that make these activities possible.

In addition to reducing greenhouse gas emissions from production and

raising the environmental awareness of our employees, we undertake
environmental initiatives that have tremendous potential to become
the cornerstone for our environmental strategy.

These initiatives include contribution to society through the provision

of environmental technologies, worldwide expansion and enhancement
of the environmentally conscious products, full-scale entry into the
heating business using heat pump technology, and the establishment
of a structure for the applied solutions business. These actions have
made it possible for the Daikin Group to provide products that meet the
environmental & quality needs of countries and regions including Asia,
Europe, and the United States.

15
Daikin’s engine for growth - The and meeting market needs in terms of product specifications,
Daikin India plans to strengthen its leadership on the Indian
Neemrana Manufacturing Facility terrain.
Daikin's manufacturing plant at Neemrana, Rajasthan aims
at creating products that will make people's lives more Initial project investment of about Rs. 2,100 million
comfortable. It is supported by a network of production bases Spread across a sprawling area of 160,000 sq. mtrs.
throughout the world and showcases the application of advance
Projected annual production capacity:
technology and equipment. Our comprehensive quality control
system features centrally computerised management of quality 20,000 VRV (Variable Refrigerant Volume) units
and production data to facilitate timely production that bears 1,800 Chiller units
the stamp of excellent quality.
The manufacturing facility follows Daikin's Global Philosophy
Moreover, due care is taken to create a pleasant working of being an organisation committed to the environment and
environment for the employees, as we are of the firm belief that is designed to fully recycle water for its operations. More than
a superior working environment is essential to produce superior 50 percent of the open area is left as green area & 34 percent
products. Through our quality control system and corporate area is treated as green area with trees & plantations. Daikin
activities, we ensure compliance with international quality Neemrana facility incorporates Daikin's global Environmental
checks and environmental management standards. Management System (EMS) that has been implemented in the
factory promotes adapting procedures for refrigerant handling,
We aim to serve the Indian market with locally manufactured resource conservation & waste management.
products as much as possible. By reducing the supply lead-time

Strategically located at NH-8

Distance from Gurgaon:97 kms. approx.

16
 Contact Us
Head Office
DAIKIN AIR CONDITIONING INDIA PVT. LTD.
12th Floor, Building No 9
Tower A, DLF Cyber City
DLF Phase III, Gurgaon 122002
Haryana, India
Tel: 0124-4555444, Fax: 0124-4555333
Email ID: [email protected]

Neemrana Plant
SP2-12 to SP2-15 & SP-2-24 to SP2-27,
RIICO New Industrial Complex (Majrakath),
Neemrana, Alwar, Rajasthan
Tel: + 91-1494-229 100

Sales & Service Offices

Ahmedabad
Tel: 079-26583013-14, 32988495, 36583364

Bengaluru / Bangalore
Tel: 080-25590452-54

Chandigarh
Tel: 0172-5089862-64

Cool,
Chennai
Tel: 044-24314210-15

Delhi NCR
Tel: 0124-4555444

calm and Hyderabad

Tel: 040-32971231, 39134287

collected
Jaipur
Tel: 0141-2223215

Kolkata
Tel: 033-22894259-60
The character of Pichonkun represents 'morning fresh' dew Lucknow
drops, akin to Daikin air conditioners. The character first Tel: 0522-2787307, 2787340, 2787291
appeared in a TV commercial aired in Japan, to highlight
Mumbai
the humid-control feature of Daikin air conditioners.
Tel: 022-30926666
It's comforting and friendly appearance was instantly
appreciated by all. Named after the refreshing sound Pune
produced by the falling of a water droplet, Pichonkun Tel: 020-25560601, 25560300
portrays a world of calm and peace for consumers.

In all of us, The Daikin Environment Symbol

a green heart
In environmental protection activities, the little efforts that individuals contribute add up to big things.
The symbol of the Earth in the shape of a green heart represents the determination of each and every
employee of Daikin to think green (think of the Earth and take care of the environment).
 ([email protected])
concept and design at

12th Floor, Building No 9 Tower A, DLF Cyber City

DLF Phase III, Gurgaon 122002, Haryana, India
Tel: 0124-4555444, Fax: 0124-4555333
Email ID: [email protected]