SAP Time and Attendance Management by WorkForce Software,

SAP Absence and Leave Management by WFS, SAP WF Forecasting and Scheduling by WFS PARTNER

Solution Overviews Enablement Services Environments & Releases

SAP®️ Time and Attendance Management by WorkForce Software—built for the
• Required coaching and mentoring support for certified partner projects
• 3 environments provisioned – Production, Test, Development
unique enterprise—includes advanced employee time and attendance, time off, and
• Regular meetings during a project ensure WFS experts review of the project
• 3 releases a year – ie: Jan, May, September
template-driven scheduling capabilities that simplify compliance, ease administrative
• First meeting is scheduled by WFS and reviews project scope, solution design
• Data Centers in US, Canada, Netherlands, Australia
documents etc. (all in English) – certified consultants confirmed
burdens, and reduce payroll leakage,
• Includes 2 project audits that ensure partner use of best practices
SAP WorkForce Forecasting and Scheduling by WorkForce Software is an Customer Onboarding Integrations
enterprise-ready cloud-based solution that includes business volume forecasting, • Customer meets their WFS ARM (Account Relationship Manager) and receives
labor demand generation, and scheduling capabilities—from stable to highly • Integrating EC (Boomi) with Workforce Software
a Welcome to WFS presentation/packet (before implementation begins). • Integrating EC (CPI) with Workforce Software
variable—including template-driven, job-driven, and demand-driven to ensure an • Customer is onboarded to their live system at go live (approx. 30 days prior)
organization has the right people when and where they need them. presented by SAP Global Partner Support and WorkForce Software.
The SAP®️ Absence and Leave Management by WorkForce Software is a cloud- Support
based leave case management solution that provides a single source of truth for all
leaves of absence including leave eligibility determination, document management,
• Any tickets during implementation should be handled by the implementing
partner, not by the customer, directly with WFS here
Understanding the Contract
and comprehensive workflows—from initial request to return to work authorization. It • Live customers should log all issues in the SAP Support Portal as they would • Users are measured as individuals with an active profile in the
also includes support for accommodations. For the US and Canada, a regulatory any SAP SuccessFactors incident. solution and/or whose data has been processed in the solution.
update service keeps you up-to-date with federal, state, and local leave laws. • Use component XX-PART-WFR-TAM/FAS/SRV/REF (depending on solution) • SAP Workforce Forecasting and Scheduling base package is a flat
• First Level Support is provided by SAP Global Partner Support, Second and fee per year and includes 1,500 Users. A subscription is required for
Credentials and Provisioning Third Level Support is provided by WFS who will interact directly with the additional users (different SKU).
Customer and provide updates that are visible in the SAP Support Portal.
• Customer’s IT contact receives an email from Workforce Software
• Customer response levels for WFS tickets remain the same per Section 4 of
shortly after contract signature confirming their environment has been
provisioned and giving a login and password.
the Support Policy for SAP Cloud Services Contractual Documents
• Platinum Support, Preferred Care and Preferred Success are not available for • SAP Cloud General Terms and Conditions
• Certified Implementation partners must submit a ticket to Workforce
Solution Extension products.
Software directly to receive access and credentials to a customer’s • Support Policy for SAP Cloud Services (Enterprise Support levels apply)
environment. Ticket must include: • Service Level Agreement for SAP Cloud Services
• Customer access permission Upgrades • SAP Time and Attendance Management by Workforce Software
• Signed SOW for Enablement Services Supplement
• Customers on versions prior to WFS version 20.2 (May 2020) are required to
• Proof of a Level 1 certified consultant on the project approve and execute an upgrade project. Customers on version 20.2 are
Additional Resources
Implementation •
updated monthly and do not require an upgrade
For versions prior to 20.2, Customer submits a support ticket to initiate an
• Time and Attendance certified implementation partners can be found here Partner Links
• All certified partner consultants MUST BE APPROVED and CERTIFIED by upgrade to a new version and signs an SOW to kick off the upgrade
• Upgrades range from 10-25 weeks depending on age of WFS version • To become a WorkForce Software Partner click here
WFS to implement WorkForce solutions. NO EXCEPTIONS! • Partner Implementation Guide
• ALL Project scope/estimates require WFS validation prior to customer
submission Managing the relationship Customer Resource Page
• To ensure quality WFS requires all implementations to include 2 project
audits conducted by WFS (No charge) • The WFS ARM meets with customers on a regular basis for strategic account
• All Partners are required to contract with WFS Enablement Services for reviews, review any issues, etc.
coaching /mentoring on projects. (services agreement required) • The SF CEE and WFS ARM should meet prior to implementation and prior to go live
• Implementations typically take 6-9 months at a minimum. WFS ARM involvement is critical for escalations and oversight
• Go Live review and approval is required by WFS 30 days pre go live date throughout the project.
• After 2 successful pay runs, project closes and hands over to SAP Support. • The SF CEE and WFS ARM should meet once every 6 months to discuss the
account including – health status, any issues, upgrade status, usage and expansion
options.