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Steps To Disable Polling On Windows Servers

This document provides steps to disable polling on Windows servers to help stabilize tape devices in a SAN environment: 1. Disable device polling in the system registry by editing registry keys or running a .reg file to set a value of 0 to disable polling. 2. Update device drivers, firmware, and HBA drivers according to vendor guidelines. 3. For Insight agents, check that the "Disable Fibre Agent Tape Support" option is selected to prevent agent polling from interfering with tape devices.

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Aijaz Khan
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93 views3 pages

Steps To Disable Polling On Windows Servers

This document provides steps to disable polling on Windows servers to help stabilize tape devices in a SAN environment: 1. Disable device polling in the system registry by editing registry keys or running a .reg file to set a value of 0 to disable polling. 2. Update device drivers, firmware, and HBA drivers according to vendor guidelines. 3. For Insight agents, check that the "Disable Fibre Agent Tape Support" option is selected to prevent agent polling from interfering with tape devices.

Uploaded by

Aijaz Khan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Steps to disable Polling on Windows Servers

1. Check if the RSM is disabled in all the windows 2003 servers which can see the library.
Just disabling the service will not help but we have to also disable polling from LTO.sys.

Procedure to do that:

Disable device polling in the system registry by completing one of the two steps below:

a. The driver package contains a DisableAutoRun.reg file that can used to modify the
system registry and disable RSM polling. Logged into the system as a user with
Administrative privileges and double-click on the DisableAutoRun.reg file. The system
will prompt by asking “Are you sure you want to add the information in
c:\tmp\DisableAutoRun.reg to the registry?” (Path information will vary depending on
where the .reg file is stored.) Responding “Y” or “Yes” will modify the appropriate
registry entry to disable polling.

b. If the driver package does not include the DisableAutoRun.reg file, manually edit the
system registry using RegEdit. Logged into the system as a user with Administrative
privileges, run RegEdit, and navigate to the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\hplto.

To disable RSM polling, edit the AutoRun value found in this key.
A value of 0 (zero) indicates that polling is disabled; a value of 1 indicates that polling is
enabled.

c. In some case, having older drivers, or having upgraded from older drivers, you may not
have the key in the Registry,(Old drivers do not set the key at all, some versions of the
drivers add the key automatically, some disable the key, and some leave it as it is) in this
case, you can add it manually, or you can use the "DisableAutoRun.reg" utility as in point
a.

After completing the above steps reboot the affected system.

IMPORTANT: Adding or removing tape drivers from the system may cause an older
driver .inf file to be re-read, which in turn can re-enable RSM polling. If tape device
drivers are added or removed, check the registry for proper configuration and, if
necessary, repeat step 2 above.

You can also refer to Microsoft article in this regard


http://support.microsoft.com/kb/842411

2. Update all the device drivers & Firmware for the Library / Drive used.

3. Ensure that the Firmware level & Device drivers for the HBAs used are up to date.
4. If you are using Emulex HBA, the Emulex HBA driver has to be updated and
resetTPRLO has to be set to 2 as per HP guide lines. This can be done directly in the
System Registry or using Lputil Utility. This utility will be there along with the Emulex
device drivers.

Servers with Emulex adapters using Storport:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\elxstor\Parameters\
Device
"DriverParameters"="NodeTimeOut=10;LinkTimeOut=40;QueueTarget=1;EmulexOptio
n=0;ResetTPRLO=2;"

5. If you are using QLogic HBA, from the "Configuration settings" menu in FastUTIL,
select "Advanced Adapter Settings" and set the "Enable Target Reset" to NO, the default
is 'Yes'.
(If installed, you can also use the SANSurfer CLI or the SANSurfer GUI, check the
manual of the HBA for details).

For Qlogics FC-Adapter: Go into the registry and change this parameters
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ql2300\Parameters\
Device
"DriverParameters"="UseSameNN=0;"
To
"DriverParameters"="UseSameNN=0;rstbus=2;tapereset=0"

!! Some configuration need the SCSI reset to be enable (like clusters configuration ) to
work correctly, check with customer if these settings can be made in his configuration.

6. Update Insight agent to latest version and double check that the “Disable Fibre Agent
Tape Support” check box is flagged. Insight Manager is used from Proliant server to
check the status of all the internal and attached components. These Agents use several
SCSI command like inquiry and log sense to know the model, serial number and health
statistics of the devices. In a SAN environment these polling can cause tape and robotic
to became unstable due to the flooding of these commands coming from all the hosts that
can see the devices. Most of the time the host do not need these info because the status of
the devices are already controlled by the backup application itself. You can stop the this
using the "HP Management Agent" in the Control Panel and checking the "disable Fibre
Agent Tape Support" or using the following HP utility if you have older agents (7.0 > 7.1
and customer is not willing to upgrade them). Deploying this utility will disable only
Fibre Attached Tape Library monitoring, leaving the monitoring of all other devices and
peripherals by the Storage Agents unaffected. The HP Utility for Disabling Fibre Agent
Tape Support is available in SoftPaq SP25792 at the following URL:
ftp://ftp.compaq.com/pub/softpaq/sp25501-26000/SP25792.EXE

Important: After upgrading Agents, always check again the status of the flag, as it may
change.
Important: Never assume these actions should be made only one time, always check after
any upgrade as the new component may change the settings.

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