Addis Ababa Medical and Business

College
Department of clinical nurse first
year

Unit of competency monitor implementation of work plan

or Activities

Pre. By Instr.Jaleto S.

BATU, ETHIOPIA
 Monitoring Implementation of Work plan/Activities

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 Overview of Leadership and management

Leadership
Leadership is the process of directing the behavior of others toward the accomplishment of some common
objectives.
I.e. Leadership is influencing people to get things done to a standard and quality above their norm.
As an element in social interaction, leadership is a complex activity involving:
• a process of influence
• actors who are both leaders and followers
• a range of possible outcomes – the achievement of goals, the commitment of individuals to reach goals, the
enhancement of group cohesion and the reinforcement of change of organizational culture.

What are 5 M`S

5m are to ensure and control the activity that found at workplace. Those are
1. Man:- a person who can give and support the service for his customer or clients. Without
person every work is nothing. E.g. HRM
2. Materials:- the totality equipments that is required for work at workplace e.g. pares and
others tools
3. Machinery :- is a electronic machine that depends on technologies system e.g. computers,
scanners, printers and counter machine
4. Money: - is the budget that is required for one project or company. And also you can modify,
update and automatically changes the projects.
5. Management:- is a system of controlling, monitoring, evaluating and analysis of the
performance of once company or projects.

Management
Management is the organization and coordination of the activities of a business in order achieve defined objectives.
Management is often included as a factor of production along with machines, materials, and money.
Roles and responsibilities of Leaders
A team will definitely perform the best if it is guided by a good leader. Leadership is considered as one of the most
essential aspects of the corporate process.
Few of such roles and responsibilities are providing:
- Motivation to the employee
- Resolving conflicts and employment discrimination, and similar others.
The general explanation of leadership roles and management functions practiced in the corporate environment
include:

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Leadership Development
Leadership development is a crucial function that a top-level executive has to follow. This includes setting up
leadership down in the hierarchy line of the company. The top-level executive has to strategically plan and set line
managers for different processes.
Planning and Implementation
Planning and implementation should also be carried out by leaders of the company or a process.
Employee and Process Assessment
Employee management is one of the typical corporate leadership roles and responsibilities of a line manager.
Example: - a project manager is responsible for how his members perform.
- a director may be responsible for managing the departments, and making sure they are working fine.
Employee Motivation
It is a fact that a leader without employee motivation skills is not a leader at all. A leader should obligatory motivate
employees to overcome their weak points. A leader should encourage employee by all means possible such as
- appreciation mails
- financial incentives
- Employee recognition awards, and similar other methods.
Decision making
Any leader certainly needs to have the decision-making skills. However, decision making should be supported by
strategic planning and thinking. A leader can always consult with his peers before taking a suitable decision.
Conflict Resolution
The leader's conflict resolution skills show their significance. The leader should consider resolving the conflict with
- a professional attitude
- impartial thinking
- Total understanding of the situation.
Problem solving
the leader has to think professionally, obtain complete understanding of the problem, sort out and compare probable
solutions, and finally reach one.
Academic
A leader must be a good communicator, a good listener, and most importantly a good guide.
The above lists are the most essential leadership roles and responsibilities required for managing a company and
employees.

Ways in which leader effectiveness is evaluated

Leaders are constantly been evaluated by organizational members, superiors, and the public.
The four fundamental approaches used to evaluate leaders:
• Success of the Group
• Member Satisfaction and Positive Affect
• Influence
• Normative Process - Most people hold a set of expectations as to how a leader should behave. Their
evaluations of the leader's effectiveness are measured in terms of how well the leader meets this set of role
expectations.

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 Supporting operations
Quality Assurance
Quality assurance refers to the processes and procedures that systematically monitor different aspects of a service,
process or facility to detect, correct and ensure that quality standards are being met.
Examples: Quality assurance helped us to eliminate defective products and increase customer satisfaction.
In developing products and services, quality assurance is any systematic process of checking to see whether a
product or service being developed is meeting specified requirements.
Principles of quality assurance
In the workplace, the ability to be a team player is valued and is critical to job performance.
Use 5S to Increase Performance in the Workplace
5S is the name of a workplace organization methodology that uses a list of five Japanese words which are:
- Seiri (Sorting) - identifying.
- seiton (Straightening or setting in order / stabilize) - storing the items used
- seiso (Sweeping or shining or cleanliness / systematic cleaning)
- Seiketsu (Standardizing) - maintaining the area and items.
- Shitsuke (Sustaining the discipline or self-discipline).
They all start with the letter "S". The list describes how to organize a workspace for efficiency and effectiveness.
5S provides the foundation for improving performance through continuous improvement.
It focuses on:
✓ Increasing quality by removing waste from the workplace.
✓ Provide reduction in operating costs by reducing non-value added activities.
✓ Improving delivery by simplifying processes and removing obstacles
✓ Improving safety through improved housekeeping and identification of hazards
✓ Provide an environment where continuous improvement is embraced through workers problem solving and
suggestions, thereby improving morale.
Work is best if the implementation of the program is based on the 5S Performance Improvement Formula:
P=Q+C+D+S+M
Where;
• P - Increase productivity.
• Q - Improve product quality.
• C - Reduce manufacturing costs.
• D - Ensure on-time delivery.
• S - Provide a safety working environment
M - Increase worker morale.
Principles of quality control refer to the various concepts that make up an organization's quality assurance program.
Principles for quality management system can also be extended to quality assurance practices.

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LO2. Plan and organize work flow
Assessing current work load
Rules for Planning and Organizing
Rule # 1 Prioritizing
Even though you can’t do everything at once, prioritizing helps you to figure out which tasks are the most important
and which tasks can wait. If you know how to prioritize, you’ll be able to break up your work into smaller pieces.
Then you can focus on each task, one at a time, starting with the most important.

Have a million things to do? Create a list of everything you have to do. Then arrange the list in order of most
important. Start tackling the things on your list in the order you created.

Rule # 2 Time Management

There is no way to increase the time you have, but you can find ways to better use your time. Time management is
making sure your actions help you finish the things you have to do. As you get better at managing your time, it will
feel like you have more time.

A time management trick goes hand-in-hand with your list of priorities. With your list of priorities, add time
estimates for each task on your list.

Rule # 3 Coordinating Resources

Every project and assignment requires the use of some type of resource. A resource is something you need to
complete a task. When most people think about resources they think about money. But resources don’t always have
to be in the form of money. Sometimes a project will require human resources, or workers. Other projects might
require the resources of space or time. Larger projects may require many different kinds of resources.

When working on a project or task, break the project into different, smaller sections. What resources do you need?
Consider people or materials you need to complete the project. Again, be honest. Do you need to find a freelance
graphic designer to help create content? Use your resources to create the best product or strategy.

Rule # 4 Delegating
This can be the most tricky. Delegating is a common and essential practice in the workplace. When you delegate,
you give some of your work to other people. Those people are then in charge of getting that work done. Delegating
simply means that you have found the best way to spread out the work.

Rule # 5 Creating Systems

When a machine is working correctly, the work gets done automatically. The machine repeats a process over and
over again, with very few errors or mistakes. Although humans aren’t machines, we can create systems or processes
that can help us to work as well as a machine.

Do you perform the same tasks? Take the time to write down your system of how you do it – a checklist. After you
create your checklist, now you have a guide in case you haven’t done the task in a while and now you have the
process to delegate to someone else.

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Rule #6 Planning Ahead
Being a successful planner and organizer has a lot to do with your ability to plan ahead. Usually, the more time you
have to plan something, the more successful you will be. Sometimes you have no control over the amount of time
you have to complete a project. An unexpected project might come up and your manager will ask you to take care of
it. In these cases, all you can do is make the best use of the time you have.

With the exception of these unexpected projects, try to plan ahead as much as possible at work. When you plan
ahead, these unexpected projects will be much more manageable.

In computing, the term workload is the amount of processing that the computer has been given to do at a given time.
It is Amount of work or number of work units assigned to a particular resource over a given period.
Customer service quality
Quality customer service is very important to any business. You may have a very good product, but if the customers
are not treated well, they will not come back. If they are satisfied, they will become your regular customers.
Good customer service helps you form a better relationship with your clients.
Assessing work flow
Workflow is a term used to describe the tasks, procedural steps, organizations or people involved, required input
and output information, and tools needed for each step in a business process.
- Work flow is the sequence of connected steps that make up a work process.
- Determining an efficient work flow can add significant value to an organization’s activities.
Principles of work planning and time management
Work planning means:
▪ Organize the activities into common groups
▪ Identify people and other resources needed to get the work done
▪ Document all the activities you need to do
▪ Collaborate with the right people to get the right things done
Time management
Time management is the act or process of planning and exercising conscious control over the amount of time spent
on specific activities, especially to increase effectiveness, efficiency or productivity.

The basic principles of time management planning include:

• Have a clear vision
• Do one thing at a time
• Evaluate your current use of time
• Create a written plan for your daily and weekly activities
• Prioritize your activities

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Assisting colleagues
Colleagues are co-worker within the same occupational level (equal level of position and responsibility).
Example: Two high school teachers at the same school with in the same occupation levels are colleagues.
Co-workers are all of those people you work with. Some are on the same level, some higher, some lower (all
people work at the same place) though as co-workers.
Work load prioritization
Workload is Amount of work or number of work units assigned to a particular resource over a given period.
In computing, the workload is the amount of processing that the computer has been given to do at a given time.
The time between a user request and a response to the request from the system (how much work is accomplished
over a period of time) is called workload.
LO3 Maintain work place Records

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 RECORD KEEPING TOOLS

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 USE ONLINE SYSTEM TO KEEEP OUR FILE

Thank you for attention!!

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