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HP Gas Vitran Faqs

The document provides frequently asked questions and answers about using the HPGas Vitran app. It addresses questions about generating login credentials, error messages during login, regenerating expired passwords, finding and printing cash memos, viewing delivery registration requests, delivery authentication methods, the validity and approval process for master delivery authentication codes, payment methods and statuses, and troubleshooting loading issues with the app.

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Nikhil
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848 views2 pages

HP Gas Vitran Faqs

The document provides frequently asked questions and answers about using the HPGas Vitran app. It addresses questions about generating login credentials, error messages during login, regenerating expired passwords, finding and printing cash memos, viewing delivery registration requests, delivery authentication methods, the validity and approval process for master delivery authentication codes, payment methods and statuses, and troubleshooting loading issues with the app.

Uploaded by

Nikhil
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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HP Gas Vitran FAQs

 How to do I generate user id and password?


Once the delivery boy is registered in sales portal using Add Operator Menu-> Role as Delivery
Boy, the user id will be the respective mobile number of the delivery boy and password is the OTP
received in his mobile number. These credentials will be used for logging into HPGas Vitran app.

 While logging in, Error: Please check the role code and status in CDCMS for this mobile
no?
Kindly make sure that the mobile number entered as username in HPGas Vitran app has the role
of delivery boy in CDCMS portal with status as active. Also make sure his number is not assigned
to multiple users in CDCMS.

 What should I do if the password id expired?


You can regenerate the password using “Regenerate Password” option in Add Operator menu
from sales portal.

 I am not able to find the cash memo from Download/View cash memo menu?
Please ensure that the cash memo is in “PRNT” (Printed) status and it should be assigned to that
particular delivery boy who is logged into the app.

 Where can I view the Captured coordinates in the app?


The coordinates captured today using Capture Coordinates menu will normally reflect by the next
day in sales portal.

 How can I print cash memo?


Only cash memos which are assigned to that delivery boy and the memos are in generated and
print status can be printed using a thermal printer through Bluetooth pairing.

 Where can I view DBC registration requests?


The DBC request appear under “Notification” menu in CDCMS site.

 What are the different modes for Delivery Authentication in Delivery confirmation?
We have 5 modes for Delivery Authentication (DAC) as below:
1. DAC: It is the OTP the consumer receives on the registered mobile number during
booking.
2. Ezygas Card: The last 4 digits of the consumer’s existing Ezygas card is used for delivery
confirmation.
3. Master DAC: For cases where DAC and Ezygas card are not available, the delivery boy
can request for Master DAC to the distributorship through HPGas Vitran app.
4. QR Code: Option will be available shortly. This is scan the proposed QR Code on the
Consumer Gas Book.
5. Card Reader: Option will be available shortly to read the EzyGas Card through POS
Machine
 Till when is the Master DAC valid?
The Master DAC is valid for 1day (the day it is requested) till 9:00PM. In case Master DAC is
required the next day, it should be regenerated again and approved by distributorship.

 How to request the generation of Master DAC?


In the side menu of HPGas Vitran app there is a menu “Request/ View Master DAC”, by clicking
on the menu a request email is sent to the respective distributorship. Once the request is approved
by the distributor, the Master DAC code will start to appear in the same menu of the app for the
Delivery boy.

 How to approve the Master DAC request?


Approval is done through sales portal, once approved it can be used for delivery confirmation.

 What are the different modes for Payment in Vitran app?


We have 4 modes for payment as below:
1. Google Pay: Mobile number of consumer’s is entered, and a request is sent on the mobile
number for payment.
2. UPI: Scan the UPI QR code to make the payment.
3. Aadhaar Pay: Enter Aadhaar number of the consumer and scan the finger using morpho
device to authorise payment.
4. Bharat QR: Scan the UPI QR code to pay.

 Where can I see the payment status for payments made through the app?
Payment will reflect in the same Refill Payment report in Sales portal where the existing SBI, HDFC,
BPPS etc are appearing and it can be identified by the keyword “PHICOM” under gateway column.
PHICOM stands for Phicommerce Payment Gateway Additionally, the pay status can be checked
in HPGas Vitran app using Payment  Payment Status menu by putting the 6 digit consumer
no.

 I have entered correct user Id and password and having good internet connection, still
it keeps on showing loading…?
Go to Settings  Apps  App Info (for Vitran)  Storage  Clear Data  Clear Cache
and then re-login.

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