QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR LOGISTICS INDUSTRY

Contents
1. Introduction and Contacts..………..…………P.1
2. Qualifications Pack………………………...……..P.2
3. OS Units……………………..…………………..….…P.2
4. Glossary of Key Terms ………………………….P.3
5. Annexure:Nomenclature for QP & NOS..P.25

 OS describe what 6. Assessment Criteria……………………………..P.27

individuals need
to do, know and
understand in
Introduction
order to carry out
a particular job
role or function
Qualifications Pack – Consignment Booking Assistant

SECTOR: INFORMATION TECHNOLOGY- INFORMATION TECHNOLOGY ENABLED SERVICE

 OS are SECTOR: LOGISTICS
performance (IT-ITES)ces Helpdesk Attendant
SUB-SECTOR: Land Transportation
standards that
individuals must OCCUPATION: Consignment Booking Assistant
achieve when
carrying out REFERENCE ID: LSC/Q1120
functions in the
workplace, ALIGNED TO: NCO-2004/1226.54
together with
specifications of Brief Job Description: Consignment Booking Assistant is also known as Booking
the underpinning Assistant, Booking Clerk or Order Booker. Individuals in this role are responsible
knowledge and for receiving customer order details, checking market prices, availability and
understanding making bookings with transport companies to pick up the consignment. They are
also responsible for going to the client location, checking the goods, preparing
the Lorry Receipt (LR), updating the information in the computer system and
LOGISTICS SKILLS COUNCIL billing.
IIT Madras Research Park
Unit "E", 10th floor
Kanagam road
Personal Attributes: This job requires the individual to work well with various
Taramani individuals including truck drivers, warehouse representatives and transport
Chennai- 600113 coordinators. The individual must be able to prioritize and execute tasks within
scheduled time limits. The individual should be able to maintain high
Email:
[email protected] concentration levels and have a thorough understanding of routes and vehicle
loads.
 Qualifications Pack For Consignment Booking Assistant

Qualifications Pack Code LSC/Q1120

Job Details

Job Role Consignment Booking Assistant

Credits (NSQF)
TBD Version number 1.0

Sector Logistics Drafted on 02/02/2015

Sub-sector Land Transportation Last reviewed on 25/02/2015
Consignment Booking
Occupation Next review date 02/08/2016
Assistant
NSQC Clearance on 19/05/2015

Job Role Consignment Booking Assistant

(Booking Assistant, Booking Clerk, Order Booker)
Role Description Receive and log in consignment orders
NSQF level 3
Minimum Educational Qualifications* Class XII
Maximum Educational Qualifications* Diploma/Diploma (Engineering, Arts, Commerce, Science)
Training
NA
(Suggested but not mandatory)

Minimum Job Entry Age Above 18 years

Experience No experience necessary

Compulsory:
1. LSC/N1117 (Prepare for Booking)
2. LSC/N1118 (Perform Consignment Booking)
Applicable National Occupational 3. LSC/N1119 (Peform Post Booking Activities)
Standards (NOS) 4. LSC/N1128 (Maintain Health, Safety and Security
Measures while booking consignments)

Optional:
Not Applicable
Performance Criteria As described in the relevant OS units

2
 Qualifications Pack For Consignment Booking Assistant

Keywords /Terms Description

Sector Sector is a conglomeration of different business operations having similar
Definitions

businesses and interests. It may also be defined as a distinct subset of the

economy whose components share similar characteristics and interests.
Sub-sector Sub-sector is derived from a further breakdown based on the
characteristics and interests of its components.
Occupation Occupation is a set of job roles, which perform similar/related set of
functions in an industry.
Function Function is an activity necessary for achieving the key purpose of the
sector, occupation, or area of work, which can be carried out by a person
or a group of persons. Functions are identified through functional
analysis and form the basis of OS.
Job Role Job role defines a unique set of functions that together form a unique
employment opportunity in an organization.
OS OS specify the standards of performance an individual must achieve
when carrying out a function in the workplace, together with the
knowledge and understanding they need to meet that standard
consistently. Occupational Standards are applicable both in the Indian
and global contexts.
Performance Criteria Performance Criteria are statements that together specify the standard
of performance required when carrying out a task.
NOS NOS are Occupational Standards which apply uniquely in the Indian
context.
Qualifications Pack Qualifications Pack Code is a unique reference code that identifies a
Code qualifications pack.
Qualifications Pack Qualifications Pack comprises the set of OS, together with the
educational, training and other criteria required to perform a job role. A
Qualifications Pack is assigned a unique qualification pack code.
Unit Code Unit Code is a unique identifier for an Occupational Standard , which is
denoted by an ‘N’.
Unit Title Unit Title gives a clear overall statement about what the incumbent
should be able to do.
Description Description gives a short summary of the unit content. This would be
helpful to anyone searching on a database to verify that this is the
appropriate OS they are looking for.
Knowledge and Knowledge and Understanding are statements which together specify the
Understanding technical, generic, professional and organizational specific knowledge
that an individual needs in order to perform to the required standard.
Organizational Context Organizational Context includes the way the organization is structured
and how it operates, including the extent of operative knowledge
managers have of their relevant areas of responsibility.
Technical Knowledge Technical Knowledge is the specific knowledge needed to accomplish
specific designated responsibilities.

3
LSC/N1117 Prepare for Booking
----------------------------------------------------------------------------------------------------------------------------- ----------

National Occupational
Standard

----------------------------------------------------------------------------------------------------------------------------- ----------
Overview

This unit is about preparing for booking activities.

4
LSC/N1117 Prepare for Booking

Unit Code LSC/N1117

Unit Title
National Occupational Standard

(Task) Prepare for Booking

Description This unit is about preparing for booking activities.

The unit/ task covers the following:

Scope  Obtain all the necessary information

 Prepare computer system and obtain required stationery

Performance Criteria (PC) w.r.t. the Scope

Element Performance Criteria
To be competent, the user/individual on the job must be able to:
PC1. Obtain the work schedule, the list of clients to be visited for the day and the
sequence from the transport manager.
Obtain all the PC2. Obtain the consignment details for each client and the booking checklist from
necessary the transport manager.
information PC3. Find out if which are the first time clients and the account balance, credit limit
details for long term clients.
PC4. Understand priorities or special conditions (if any) among the consignments.

PC5. Switch on the computer and login using company credentials.

PC6. Check and ensure that the computer and the logistics software are working
Prepare computer well without any issues.
system and obtain PC7. Ensure there is sufficient stationery like paper, pens, lorry receipts (LR), etc.
required stationary PC8. Switch on printer, check ink levels in cartridge, refill/change if required and
ensure that the printer is in working condition.
PC9. Have any issues/problems solved before starting work.

Knowledge and Understanding (K)

A. Organizational The user/individual on the job needs to know and understand:
Context KA1. Types of documentation in organization
(Knowledge of the KA2. Knowledge of organizational products and procedures
company / KA3. Procedures for accepting customer orders
organization and KA4. Risk and impact of not following defined procedures/work instructions
its processes) KA5. Knowledge of computer systems used for documentation of consignment
information.
KA6. Knowledge of all relevant safety and security procedures

5
LSC/N1117 Prepare for Booking
KA7. Knowledge of Standard Operating Procedures (SOPs) and how to react in
emergencies.
KA8. Knowledge of procedure followed while booking trucks to pick up and
transport consignments.
KA9. Knowledge of transport companies the organization works with and their
processes
B. Technical
The user/individual on the job needs to know and understand:
Knowledge
KB1. Knowledge of processes involved in inbound and outbound transport.
KB2. Knowledge of details required while booking a customer order.
KB3. Knowledge of distances to different destination.
KB4. Knowledge of pricing strategies in the market.
KB5. Knowledge to use the computer for electronic documentation of information.
KB6. Types of workplace hazards that one can encounter on the job and safe
operating practices.
KB7. Knowledge of possible difficulties in booking customer orders.
KB8. Knowledge of possible common challenges and solutions for booking orders
(delays, low capacity utilization etc.)

Skills (S)
A. Core Skills/ Writing Skills
Generic Skills The user/ individual on the job needs to know and understand how to:
SA1. Note down details regarding the inspection of outbound customer
consignments.
SA2. Fill out forms, inspection checklists pertaining to the customer consignments.
SA3. Prepare detailed reports for management.
Reading Skills
The user/individual on the job needs to know and understand how to:
SA4. Read and follow instructions in the checklists, order lists etc.
SA5. Read and understand instructions from the SOP.
Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to:
SA6. Communicate clearly with managers, peers and other staff at the hub/station
SA7. Regularly communicate with all employees to ensure activities are running
smoothly
SA8. Provide advice and guidance to peers and juniors
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. Act objectively , rather than impulsively or emotionally when faced with
difficult/stressful or emotional situations

6
LSC/N1117 Prepare for Booking
SB2. Ability to make a judgment as to whether a customer order can be taken up or
needs to be dropped
Plan and Organize
The user/individual on the job needs to know and understand how to:
SB3. Adjust according to volume, capacity and manpower needs during peak and
non-peak hours
SB4. Prioritize and execute tasks within the scheduled time limits
SB5. Maintain schedules and punctuality.
SB6. Flexibility to re-assess schedule in case of delays/additional orders
Customer Centricity

The user/individual on the job needs to know and understand how to:
SB7. Understand the customer requirements and ensure that they are met
Problem Solving
The user/individual on the job needs to know and understand how to:
SB8. Identify trends/common causes for errors and suggest possible solutions to
the transport manager.
SB9. Handle day to day problems like delays, staffing shortage, etc
Analytical Skills
The user/individual on the job needs to know and understand how to:
SB10. Suggest methods to streamline booking of consignments
SB11. Ability to estimate the price to be billed to the customer for transporting the
consignment to a destination.
SB12. Ability to assess the type of truck required and whether FTL or LTL is to be
used
SB13. Ability to count numbers and perform basic mathematical operations
Critical Thinking Skills
The user/individual on the job needs to know and understand how to:
SB14. Ability to concentrate on task at hand and complete it without errors

7
LSC/N1117 Prepare for Booking

NOS Version Control

NOS Code LSC/N1117

Credits(NSQF) TBD Version number 1.0

Industry Logistics Drafted on 02/02/2015

Industry Sub-sector Land Transportation Last reviewed on 25/02/2015

Consignment Booking
Occupation Next review date 02/08/2016
Assistant

Back to QP

8
LSC/N1118 Perform Consignment Booking
----------------------------------------------------------------------------------------------------------------------------- ----------

National Occupational
Standard

----------------------------------------------------------------------------------------------------------------------------- ----------
Overview
This unit is about booking consignments.

9
LSC/N1118 Perform Consignment Booking

Unit Code LSC/N1118

Unit Title
National Occupational Standard

(Task) Perform Consignment Booking

Description This unit is about booking consignments

This OS unit/task covers the following:

Scope  Receive customer orders and arrange transportation

 Coordinate consignment pick up and process documents

Performance Criteria (PC) w.r.t. the Scope

Element Performance Criteria
To be competent, the user/individual on the job must be able to:
PC1. Receive customer orders through email or through telephone calls.
PC2. Check for loading arrangements and input the details regarding the goods in
the consignment, payment method, pick up address, destination and date
when the consignment must be delivered,etc. in the system.For new
customers, create a new account (if applicable) and for existing customers,
check details of their account before accepting bookings.
PC3. Based on these details, determine the type of truck needed and whether a Full
Truck Load (FTL) or Less than Truck Load (LTL) is needed.
PC4. If FTL is to be used, find out the market rates depending on the destination and
the load.
Receive Customer PC5. Select the most economical options and contact the transport companies to
Orders and check if they have any truck available to meet the requirement.
Arrange PC6. If trucks are available, hold a booking or else contact the provider of the next
transportation most economical option, check for availability and hold a booking.
PC7. If LTL is to be used, find out the fixed market rate depending on the
destination and the load.
PC8. Contact transport companies, check for availability and hold a booking.
PC9. Add the company's mark up and provide the quote to the customer.
PC10. Receive approval from the customer and confirm the bookings.
PC11. Print booking invoices with consignment details for each customer.
PC12. Escalate to transport manager if there are no available truck companies to
meet the customer deadlines.
PC13. If the order needs to be dropped, call up the client at the earliest and explain
inability to carry out the order.

10
LSC/N1118 Perform Consignment Booking
PC14. Ensure papers like road permit are available and coordinate with the customer
and the transport companies to fix up a time to pick up the consignment.Go to
the client location at the agreed time, count and verify the consignment with
the booking invoice.
Coordinate PC15. If there are any discrepancies, have them resolved with the customer.
Consignment pick PC16. Fill out the Lorry Receipt (LR), hand over one copy to the customer, one copy
up and process to the truck driver and retain 3 copies for the department.
documents PC17. Depending on the mode of payment, add it to the account or receive the
agreed percentage of the cost as advance.
PC18. Visit other customers at the agreed times, check the goods and complete the
documentation.

Knowledge and Understanding (K)

A. Organizational The user/individual on the job needs to know and understand:
Context KA1. Types of documentation in organization
(Knowledge of KA2. Knowledge of organizational products and procedures
the company / KA3. Procedures for accepting customer orders
organization KA4. Risk and impact of not following defined procedures/work instructions
and its KA5. Knowledge of computer systems used for documentation of consignment
processes) information.
KA6. Knowledge of all relevant safety and security procedures
KA7. Knowledge of Standard Operating Procedures (SOPs) and how to react in
emergencies.
KA8. Knowledge of procedure followed while booking trucks to pick up and
transport consignments.
KA9. Knowledge of transport companies the organization works with and their
processes
B. Technical
The user/individual on the job needs to know and understand:
Knowledge
KB1. Knowledge of processes involved in inbound and outbound transport.
KB2. Knowledge of details required while booking a customer order.
KB3. Knowledge of distances to different destination.
KB4. Knowledge of pricing strategies in the market.
KB5. Knowledge to use the computer for electronic documentation of information.
KB6. Types of workplace hazards that one can encounter on the job and safe
operating practices.
KB7. Knowledge of possible difficulties in booking customer orders.
KB8. Knowledge of possible common challenges and solutions for booking orders
(delays, low capacity utilization etc.)

11
LSC/N1118 Perform Consignment Booking
Skills (S)
A. Core Skills/ Writing Skills
Generic The user/ individual on the job needs to know and understand how to:
Skills
SA1. Note down details regarding the inspection of outbound customer
consignments.
SA2. Fill out forms, inspection checklists pertaining to the customer consignments.
SA3. Prepare detailed reports for management.
Reading Skills
The user/individual on the job needs to know and understand how to:
SA4. Read and follow instructions in the checklists, order lists etc.
SA5. Read and understand instructions from the SOP.
Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to:
SA6. Communicate clearly with managers, peers and other staff at the hub/station
SA7. Regularly communicate with all employees to ensure activities are running
smoothly
SA8. Provide advice and guidance to peers and juniors
B. Professional Decision Making
Skills The user/individual on the job needs to know and understand how to:
SB1. Act objectively , rather than impulsively or emotionally when faced with
difficult/stressful or emotional situations
SB2. Ability to make a judgment as to whether a customer order can be taken up or
needs to be dropped
Plan and Organize
The user/individual on the job needs to know and understand how to:
SB3. Adjust according to volume, capacity and manpower needs during peak and
non-peak hours
SB4. Prioritize and execute tasks within the scheduled time limits
SB5. Maintain schedules and punctuality.
SB6. Flexibility to re-assess schedule in case of delays/additional orders

Customer Centricity

The user/individual on the job needs to know and understand how to:
SB7. Understand the customer requirements and ensure that they are met
Problem Solving
The user/individual on the job needs to know and understand how to:
SB8. Identify trends/common causes for errors and suggest possible solutions to the
transport manager.

12
LSC/N1118 Perform Consignment Booking
SB9. Handle day to day problems like delays, staffing shortage, etc

Analytical Skills
The user/individual on the job needs to know and understand how to:
SB10. Suggest methods to streamline booking of consignments
SB11. Ability to estimate the price to be billed to the customer for transporting the
consignment to a destination.
SB12. Ability to assess the type of truck required and whether FTL or LTL is to be used
SB13. Ability to count numbers and perform basic mathematical operations
Critical Thinking Skills
The user/individual on the job needs to know and understand how to:
SB14. Ability to concentrate on task at hand and complete it without errors

13
LSC/N1118 Perform Consignment Booking

NOS Version Control

NOS Code LSC/N1118

Credits(NSQF) TBD Version number 1.0

Industry Logistics Drafted on 02/02/2015

Industry Sub-sector Land Transportation Last reviewed on 25/02/2015

Consignment Booking
Occupation Next review date 02/08/2016
Assistant

14
Back to QP
LSC/N1119 Perform Post Booking Activities
----------------------------------------------------------------------------------------------------------------------------- ----------

National Occupational
Standard

----------------------------------------------------------------------------------------------------------------------------- ----------
Overview

This unit is about performing post-booking activities.

15
LSC/N1119 Perform Post Booking Activities

Unit Code LSC/N1119

Unit Title
National Occupational Standard

(Task) Perform Post Booking Activities

Description This unit is about performing post-booking activities

This OS unit/task covers the following:

Scope  Return to office and update system information

 Report to management
 Log off computer and clean up

Performance Criteria (PC) w.r.t. the Scope

Element Performance Criteria
To be competent, the user/individual on the job must be able to:
PC1. Return to office after visiting all the clients and refresh the computer system.
PC2. Verify existing details about each order and with the respective LR and update
Return to Office and any changes as required in the system.
update system PC3. Update tracking information for each order so that it can be tracked by the
information consignment tracking executive.
PC4. Send information pertaining to the documentation clerk so that billing invoices
can be raised for each customer order.
PC5. File the LR copies for records purposes according to company policies.

PC6. Inform the transport manager about any delays in picking up of consignments,
missed pick ups by the transport providers or cancelled orders.
Report to PC7. Report any issues faced in negotiation with transport companies regarding
Management prices or any other issue while booking customer orders.
PC8. Prepare reports on the trend in market price of FTL, LTL, reasons for cancelling
or being unable to take up a customer order, etc.

PC9. Save all data, safely log off and switch off the computer.
PC10. Dispose any unnecessary documentation and forms.
PC11. Visually inspect the work area to ensure that it is clean.
Log off computer and PC12. Check to ensure that the computer is off and that the work area is ready for
clean up the next work day.

16
LSC/N1119 Perform Post Booking Activities
Knowledge and Understanding (K)
A. Organizational The user/individual on the job needs to know and understand:
Context KA1. Types of documentation in organization
(Knowledge of the KA2. Knowledge of organizational products and procedures
company / KA3. Procedures for accepting customer orders
organization and KA4. Risk and impact of not following defined procedures/work instructions
its processes) KA5. Knowledge of computer systems used for documentation of consignment
information.
KA6. Knowledge of all relevant safety and security procedures
KA7. Knowledge of Standard Operating Procedures (SOPs) and how to react in
emergencies.
KA8. Knowledge of procedure followed while booking trucks to pick up and
transport consignments.
KA9. Knowledge of transport companies the organization works with and their
processes
B. Technical
The user/individual on the job needs to know and understand:
Knowledge
KB1. Knowledge of processes involved in inbound and outbound transport.
KB2. Knowledge of details required while booking a customer order.
KB3. Knowledge of distances to different destination.
KB4. Knowledge of pricing strategies in the market.
KB5. Knowledge to use the computer for electronic documentation of information.
KB6. Types of workplace hazards that one can encounter on the job and safe
operating practices.
KB7. Knowledge of possible difficulties in booking customer orders.
KB8. Knowledge of possible common challenges and solutions for booking orders
(delays, low capacity utilization etc.)

Skills (S)
A. Core Skills/ Writing Skills
Generic Skills The user/ individual on the job needs to know and understand how to:
SA1. Note down details regarding the inspection of outbound customer
consignments.
SA2. Fill out forms, inspection checklists pertaining to the customer consignments.
SA3. Prepare detailed reports for management.
Reading Skills
The user/individual on the job needs to know and understand how to:
SA4. Read and follow instructions in the checklists, order lists etc.
SA5. Read and understand instructions from the SOP.

17
LSC/N1119 Perform Post Booking Activities
Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to:
SA6. Communicate clearly with managers, peers and other staff at the hub/station
SA7. Regularly communicate with all employees to ensure activities are running
smoothly
SA8. Provide advice and guidance to peers and juniors
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. Act objectively , rather than impulsively or emotionally when faced with
difficult/stressful or emotional situations
SB2. Ability to make a judgment as to whether a customer order can be taken up or
needs to be dropped
Plan and Organize
The user/individual on the job needs to know and understand how to:
SB3. Adjust according to volume, capacity and manpower needs during peak and
non-peak hours
SB4. Prioritize and execute tasks within the scheduled time limits
SB5. Maintain schedules and punctuality.
SB6. Flexibility to re-assess schedule in case of delays/additional orders
Customer Centricity

The user/individual on the job needs to know and understand how to:
SB7. Understand the customer requirements and ensure that they are met
Problem Solving
The user/individual on the job needs to know and understand how to:
SB8. Identify trends/common causes for errors and suggest possible solutions to
the transport manager.
SB9. Handle day to day problems like delays, staffing shortage, etc
Analytical Skills
The user/individual on the job needs to know and understand how to:
SB10. Suggest methods to streamline booking of consignments
SB11. Ability to estimate the price to be billed to the customer for transporting the
consignment to a destination.
SB12. Ability to assess the type of truck required and whether FTL or LTL is to be
used
SB13. Ability to count numbers and perform basic mathematical operations
Critical Thinking Skills
The user/individual on the job needs to know and understand how to:
SB14. Ability to concentrate on task at hand and complete it without errors

18
LSC/N1119 Perform Post Booking Activities

NOS Version Control

NOS Code LSC/N1119

Credits(NSQF) TBD Version number 1.0

Industry Logistics Drafted on 02/02/2015

Industry Sub-sector Land Transportation Last reviewed on 25/02/2015

Consignment Booking
Occupation Next review date 02/08/2016
Assistant

Back to QP 19
LSC/N1128 Maintain Health, Safety and Security Measures while booking consignments

----------------------------------------------------------------------------------------------------------------------------- ----------

National Occupational
Standard

----------------------------------------------------------------------------------------------------------------------------- ----------
Overview

This unit is about maintaining health and safety measures while booking
consignments

20
LSC/N1128 Maintain Health, Safety and Security Measures while booking consignments

Unit Code
LSC/N1128
National Occupational Standard

Unit Title
(Task) Maintain Health, Safety and Security Measures while booking consignments
Description This unit is about health and safety measures

This OS unit/task covers the following:

Scope
 Maintain health, safety and security measures during all activities

Performance Criteria(PC) w.r.t. the Scope

Element Performance Criteria
To be competent, the user/individual on the job must be able to:
PC1. Comply with safety regulations and procedures in case of fire hazards, bio-
hazards, etc.
PC2. Wear all safety equipment including protective gear, helmets etc. when
visiting customers and checking goods.
PC3. Follow organization procedures with respect to documentation.
PC4. Recognize and report unsafe conditions and practices.
Maintain health, safety PC5. Adhere to security regulations of the company
and security measures PC6. In case of signs of any emergency situation or accident or breach of safety
during all activities immediately follow organizational protocol to deploy action
PC7. Identify reasons for occurrence of incident
PC8. Capture reasons and response/action taken into incident report/note to
manager
PC9. Report any deviations from standard protocol along with reasons (if any)
PC10. Visually inspect the activity area and equipment for appropriate and safe
condition.

Knowledge and Understanding (K)

A. Organizational The user/individual on the job needs to know and understand:
Context (Knowledge KA1. Types of documentation in organization
of the company / KA2. Knowledge of organizational products and procedures
organization and its KA3. Procedures for accepting customer orders
processes) KA4. Risk and impact of not following defined procedures/work instructions
KA5. Knowledge of computer systems used for documentation of consignment
information.
KA6. Knowledge of all relevant safety and security procedures

21
LSC/N1128 Maintain Health, Safety and Security Measures while booking consignments
KA7. Knowledge of Standard Operating Procedures (SOPs) and how to react in
emergencies.
KA8. Knowledge of procedure followed while booking trucks to pick up and
transport consignments.
KA9. Knowledge of transport companies the organization works with and their
processes
B. Technical
The user/individual on the job needs to know and understand:
Knowledge
KB1. Knowledge of processes involved in inbound and outbound transport.
KB2. Knowledge of details required while booking a customer order.
KB3. Knowledge of distances to different destination.
KB4. Knowledge of pricing strategies in the market.
KB5. Knowledge to use the computer for electronic documentation of
information.
KB6. Types of workplace hazards that one can encounter on the job and safe
operating practices.
KB7. Knowledge of possible difficulties in booking customer orders.
KB8. Knowledge of possible common challenges and solutions for booking orders
(delays, low capacity utilization etc.)

Skills (S)
A. Core Skills/ Generic Writing Skills
Skills The user/ individual on the job needs to know and understand how to:
SA1. Note down details regarding the inspection of outbound customer
consignments.
SA2. Fill out forms, inspection checklists pertaining to the customer
consignments.
SA3. Prepare detailed reports for management.
Reading Skills
The user/individual on the job needs to know and understand how to:
SA4. Read and follow instructions in the checklists, order lists etc.
SA5. Read and understand instructions from the SOP.
Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to:
SA6. Communicate clearly with managers, peers and other staff at the
hub/station
SA7. Regularly communicate with all employees to ensure activities are running
smoothly
SA8. Provide advice and guidance to peers and juniors

22
LSC/N1128 Maintain Health, Safety and Security Measures while booking consignments
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. Act objectively , rather than impulsively or emotionally when faced with
difficult/stressful or emotional situations
SB2. Ability to make a judgment as to whether a customer order can be taken up
or needs to be dropped
Plan and Organize
The user/individual on the job needs to know and understand how to:
SB3. Adjust according to volume, capacity and manpower needs during peak and
non-peak hours
SB4. Prioritize and execute tasks within the scheduled time limits
SB5. Maintain schedules and punctuality.
SB6. Flexibility to re-assess schedule in case of delays/additional orders
Customer Centricity

The user/individual on the job needs to know and understand how to:
SB7. Understand the customer requirements and ensure that they are met
Problem Solving
The user/individual on the job needs to know and understand how to:
SB8. Identify trends/common causes for errors and suggest possible solutions to
the transport manager.
SB9. Handle day to day problems like delays, staffing shortage, etc
Analytical Skills
The user/individual on the job needs to know and understand how to:
SB10. Suggest methods to streamline booking of consignments
SB11. Ability to estimate the price to be billed to the customer for transporting the
consignment to a destination.
SB12. Ability to assess the type of truck required and whether FTL or LTL is to be
used
SB13. Ability to count numbers and perform basic mathematical operations
Critical Thinking Skills
The user/individual on the job needs to know and understand how to:
SB14. Ability to concentrate on task at hand and complete it without errors

23
LSC/N1128 Maintain Health, Safety and Security Measures while booking consignments

NOS Version Control

NOS Code LSC/N1128

Credits(NSQF) TBD Version number 1.0

Industry Logistics Drafted on 25/02/2015

Industry Sub-sector Land Transportation Last reviewed on 25/02/2015

Consignment Booking
Occupation Next review date 25/08/2016
Assistant

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 Qualifications Pack for Consignment Booking Assistant

Annexure

Nomenclature for QP and NOS

Qualifications Pack
9 characters
[ABC]/ Q 0101

[Insert 3 letter code for SSC] QP number (2 numbers)

Q denoting Qualifications Pack Occupation (2 numbers)

Occupational Standard

An example of NOS with ‘N’ 9 characters

[ABC] / N 0101

[Insert 3 letter code for SSC] OS number (2 numbers)

N denoting National Occupational Standard Occupation (2 numbers)

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 Qualifications Pack For Consignment Booking Assistant

The following acronyms/codes have been used in the nomenclature above:

Sub-sector Range of Occupation numbers

Warehousing Storage 21,23

Warehouse Packaging 22,23
Land Transportation 11,14
Shipping Transportation 12,14
Air Transportation 13
Courier 30

Sequence Description Example

Three letters Industry name LSC

Slash / /

Next letter Whether QP or NOS N

Next two numbers Occupation code 01

Next two numbers OS number 01

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 Qualifications Pack For Consignment Booking Assistant
CRITERIA FOR ASSESSMENT OF TRAINEES
Job Role: Consignment Booking Assistant
Qualification Pack: LSC/Q1120
Sector Skill Council: LSC

Guidelines for Assessment

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance
Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for
Theory and Skills Practical for each PC.
2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC.
3. Individual assessment agencies will create unique question papers for theory and skill practical part for each
candidate at each examination/training center.
4. To pass the Qualification Pack , every trainee should score a minimum of 40% in every NOS overall 50% pass
percentage.
5. In case of successfully passing only certain number of NOS's, the trainee is eligible to take subsequent assessment on
the balance NOS's to pass the Qualification Pack.

Marks Allocation
Assessment Assessment Criteria for outcomes Total Out of Theory Skills
outcomes Marks Practical
1. LSC/N1117 PC1. Obtain the work schedule, the list of clients 10 2 8
(Prepare for Booking) to be visited for the day and the sequence
from the transport manager.
PC2. Obtain the consignment details for each 15 3 12
client and the booking checklist from the
transport manager.
PC3. Find out if which are the first time clients 10 2 8
and the account balance, credit limit
details for long term clients.
PC4. Understand priorities or special conditions 10 2 8
(if any) among the consignments.
100
PC5. Switch on the computer and login using 15 3 12
company credentials.
PC6. Check and ensure that the computer and 10 2 8
the logistics software are working well
without any issues.
PC7. Ensure there is sufficient stationery like 10 2 8
paper, pens, lorry receipts (LR), etc.
PC8. Switch on printer, check ink levels in 10 2 8
cartridge, refill/change if required and
ensure that the printer is in working
condition.

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 Qualifications Pack For Consignment Booking Assistant
Marks Allocation
Assessment Assessment Criteria for outcomes Total Out of Theory Skills
outcomes Marks Practical
PC9. Have any issues/problems solved before 10 2 8
starting work.
Total 100 20 80
2.LSC/N1118 PC1. Receive customer orders through email or 8 2 6
(Perform through telephone calls.
Consignment
Booking)
PC2. Ask and input the details regarding the 4 1 3
goods in the consignment, payment
method, pick up address, destination and
date when the consignment must be
delivered,etc. in the system.
PC3. For new customers, create a new account 4 1 3
(if applicable) and for existing customers,
check details of their account before
accepting bookings.
PC4. Based on these details, determine the type 8 2 6
of truck needed and whether a Full Truck
Load (FTL) or Less than Truck Load (LTL) is
needed.
PC5. If FTL is to be used, find out the market 8 2 6
rates depending on the destination and
the load. 100
PC6. Select the most economical options and 4 1 3
contact the transport companies to check
if they have any truck available to meet
the requirement.
PC7. If trucks are available, hold a booking or 8 2 6
else contact the provider of the next most
economical option, check for availability
and hold a booking.
PC8. If LTL is to be used, find out the fixed 4 1 3
market rate depending on the destination
and the load.
PC9. Contact transport companies, check for 8 2 6
availability and hold a booking.
PC10. Add the company's mark up and provide 4 1 3
the quote to the customer.
PC11. Receive approval from the customer and 4 1 3
confirm the bookings.
PC12. Print booking invoices with consignment 4 1 3
details for each customer.

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 Qualifications Pack For Consignment Booking Assistant
Marks Allocation
Assessment Assessment Criteria for outcomes Total Out of Theory Skills
outcomes Marks Practical
PC13. Escalate to transport manager if there are 4 1 3
no available truck companies to meet the
customer deadlines.
PC14. If the order needs to be dropped, call up 4 1 3
the client at the earliest and explain
inability to carry out the order.
PC15. Coordinate with the customer and the 4 1 3
transport companies to fix up a time to
pick up the consignment.
PC16. Go to the client location at the agreed 4 1 3
time, count and verify the consignment
with the booking invoice.
PC17. If there are any discrepancies, have them 4 1 3
resolved with the customer.
PC18. Fill out the Lorry Receipt (LR), hand over 4 1 3
one copy to the customer, one copy to the
truck driver and retain 3 copies for the
department.
PC19. Depending on the mode of payment, add 4 1 3
it to the account or receive the agreed
percentage of the cost as advance.
PC20. Visit other customers at the agreed times, 4 1 3
check the goods and complete the
documentation.
Total 100 25 75
3. LSC/N1119 PC1. Return to office after visiting all the clients 12 2 10
(Perform Post and refresh the computer system.
Booking Activities)

PC2. Verify existing details about each order 12 2 10

and with the respective LR and update any
changes as required in the system.
PC3. Update tracking information for each 7 2 5
order so that it can be tracked by the 100
consignment tracking executive.
PC4. Send information pertaining to the 7 2 5
documentation clerk so that billing
invoices can be raised for each customer
order.
PC5. File the LR copies for records purposes 12 2 10
according to company policies.

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 Qualifications Pack For Consignment Booking Assistant
Marks Allocation
Assessment Assessment Criteria for outcomes Total Out of Theory Skills
outcomes Marks Practical
PC6. Inform the transport manager about any 12 2 10
delays in picking up of consignments,
missed pick ups by the transport providers
or cancelled orders.
PC7. Report any issues faced in negotiation 6 1 5
with transport companies regarding prices
or any other issue while booking customer
orders.
PC8. Prepare reports on the trend in market 8 3 5
price of FTL, LTL, reasons for cancelling or
being unable to take up a customer order,
etc.
PC9. Save all data, safely log off and switch off 6 1 5
the computer.
PC10. Dispose any unnecessary documentation 6 1 5
and forms.
PC11. Visually inspect the work area to ensure 6 1 5
that it is clean.
PC12. Check to ensure that the computer is off 6 1 5
and that the work area is ready for the
next work day.
Total 100 20 80
4. LSC/N1128 PC1. Comply with safety regulations and 100 10 3 7
(Maintain Health, procedures in case of fire hazards, bio-
Safety and Security hazards, etc.
Measures while
booking
consignments)
PC2. Wear all safety equipment including 10 3 7
protective gear, helmets etc. when
visiting customers and checking goods.
PC3. Follow organization procedures with 10 3 7
respect to documentation.
PC4. Recognize and report unsafe conditions 10 3 7
and practices.
PC5. Adhere to security regulations of the 10 3 7
company
PC6. In case of signs of any emergency 10 3 7
situation or accident or breach of safety
immediately follow organizational
protocol to deploy action

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 Qualifications Pack For Consignment Booking Assistant
Marks Allocation
Assessment Assessment Criteria for outcomes Total Out of Theory Skills
outcomes Marks Practical
PC7. Identify reasons for occurrence of 10 3 7
incident
PC8. Capture reasons and response/action 10 3 7
taken into incident report/note to
manager
PC9. Report any deviations from standard 10 3 7
protocol along with reasons (if any)
PC10. Visually inspect the activity area and 10 3 7
equipment for appropriate and safe
condition.

Total 100 30 70

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