MKT465 - Final Report - POLO
MKT465 - Final Report - POLO
MKT465 - Final Report - POLO
on
Rebranding POLO Mint in Bangladesh
MKT465, Section: 1
Fall 2021
North South University
Submitted to,
Sherina Idrish
Lecturer, Department of Marketing
North South University
Submitted by,
Serial Name ID
1 Adib Raiyan Haque 1812193630
2 Nusrat Sultana Afroj 1731772630
3 Alif M A Rahim 1812244630
4 Ahmed Muttaquee 1812355630
5 Arka Barua 1821327030
6 Afia Nazmul 1813081630
7 Nameeha Suhana Nadeem 1812801630
8 Nabila Nawrin Nijhum 1812309630
Letter of Transmittal
To
Sherina Idrish
Senior Lecturer, Department of Marketing & International Business
School of Business and Economics.
North South University, Dhaka-1212
Dear Miss,
We are glad to inform you, with much respect, that we have successfully completed our group
report on "Polo Candy O" as part of MKT 465's final report. We followed your instructions to
put up a well organized report, which allowed us to acquire substantial knowledge regarding
Strategic Brand Management and its long-term ramifications for marketing activities and
rebranding.
As a result, we pray and hope that you would be kind enough to accept our proposition and
thereby comply.
Yours Sincerely,
Team 1
Group Contribution list
Serial Name ID Contributions
Number
Part 1:
Values:
· Traditional thought
process
· Curious
· Love for all
· Freedom of thought
· Loyalty
Prizm Profile of TG
Redesigned Brand Elements:
Our new brand name is Polo Candy O. Due to our token endorsement strategy, our new brand
logo will include the corporate brand name "POLO" and the new SBU brand name "Candy O."
Color:
Our logo contains three colors; Royal Blue, Leaf Green & Marble white color.
● The royal blue hue of the logo conveys a sense of tranquillity, compassion, relaxation,
and harmony.
● The white color used in the logo symbolizes peacefulness, openness, and stress reduction.
● The green leaf colour scheme will provide customers with a sense of vitality, freshness,
and inner peace.
Symbolic Logo:
Tagline:
We live on a planet where we depend on its natural resources and environment for many of our
daily activities. If we talk about a product, from sourcing its raw materials to delivering the final
product to customers, we directly or indirectly impact the environment. But now, in the
ever-evolving world, "Going green" is more than two words; it's a standard and practice that
every fast-moving company must implement while operating their business activities. Many
companies have taken sustainable initiatives with a vow to create a world that is a sustainable
living place.
We are no different from taking this initiative further. As a part of the initiative, we want to
create a new product with sustainable packaging. For our new product, Polo Candy O, we will
implement a "Plastic-Free Packaging" strategy.
As the name suggests, the packing will be plastic-free. To keep the mints in fresh condition, we
will have a tamper-proof package instead of plastic made from the card approved by the FSCBD
(Forest Steward Council, Bangladesh) and xylitol, a plant-based mint sweetener.
With this packaging, we believe that we will have less impact on the environment and meet the
needs of our target groups.
Fruity Lozenges
Chewy Mint
Water Soluble Fizzy Drinks:
Brand Character:
Competitive
POPs:
Own Delivery No No No No
Service
(B2C)
Personalization No No No No
E-commerce 3rd party sites 3rd party sites 3rd party sites 3rd party sites
experience
Straddle Positioning: We will straddle with Mentos and Cavic C with different products under the
Candy O brand.
Mentos is known for their chewy toffee delights targeting kids and adults alike. However, their
sugar free variant is not widely marketed in the Bangladeshi market. Candy O Sugar free Chewy
mint will target the adult segment of candy lovers and capture the untapped market of candies
where the sugar free variant is a desirable benefit (POD).
Cavic-C is perceived as a medicine drink which provides vitamins and nutrients, focusing less on
the quality of flavor. Candy O will introduce Portable Fizzy Drink Tablets that will be targeted
towards outgoing and sporty kids which will replenish their energy after a tiring day at school. It
will be replenishing, nutritious and delicious. It will not only cover the nutrient segment, but also
the quality of taste (POD).
Tic-tac is a small portable breath mint with many fruity flavors available and is usually shared
with friends. Candy O will also be offering many fruity flavors and targeting all groups from
children to adults. However, our fruit lozenges will be more playful and fun to consume due to
its unique shape.
Brand Resonance Model:
Level 1: Salience
● Recognition: Products will be recognized by the striking and eye-catchy packaging and
the logo. Further recognition will be leveraged with the years of existing brand
experience, brand reputation and online and offline promotion.
● Recall: The unique taste and features of the newly launched products will act as a major
plus point for customers to choose these over other available alternatives. Whenever they
think of fruits, mints in general they will recall these products as they will give them the
experience individually.
Level 1 ExPros:
Level 2 ExPros:
● Communication- Show all the POP and PODs through Advertising, PR
campaigns, External & Internal company communications.
● Visual and verbal identity- Names and colors will deliver secondary features.
● Product presence – Packaging will deliver all performance attributes and Brand
personality differing variants from one another. Product design reflects style and
design, brand personality. Also, Display will deliver brand personality, price and
characteristics.
● Spatial environments- Deliver purchase situations, Brand personality.
● Web sites: Show the all the POP and PODs throughout posts on different
platforms
● Co-Branding - Event Marketing to show performance attributes as well as Brand
personality and User profile.
Level 4 ExPros:
● Communication: Show all the attributes through Advertising, PR campaigns,
External & Internal company communications.
● Visual and verbal identity: Names, Logo, and colors will deliver fun and
excitement feeling, as well as deliver credibility.
● Product presence: Design and packaging will deliver fun, excitement and
refreshing vibe.
● Co-Branding: Event Marketing, sponsorship, product placement will deliver
Consideration and feeling attributes
● Web sites: Integrate all the positive feelings and reactions into web site
operations.
Part 2:
Expro 1: Product:
We will be introducing 3 new product lines under our new brand “POLO Candy O” (token endorsement).
Firstly the category that will be introduced is Candy O fruity lozenges with 4 different fruit flavors that will be
chosen according to customer preference (from the survey). We’ll also be introducing a chewy mint along
with a sugar free variant. And finally, we will be introducing a water soluble fruity fizzy drink with 4 flavors
as well. The product categories under the new brand are:
2. Chewy Mint:
Gamification:
We will introduce a mobile game based on our
mascot, Mr. POLO, influenced by classic arcade
games like Super Mario Bros and Sonic the
Hedgehog. This will be a way of familiarizing
the brand with the target audience. We will also
have Mr. POLO stickers with the lozenges for
keeping the kids entertained.
Game: MR. POLO | Release: Christmas Day |
Theme: Halloween
The mobile game will consist of MR. POLO and
his trustee sidekick froggy king. They will have
to go through a series of parkour levels to reach
the boss level and face Mr. Red-eyes. This will
be launched during Halloween as a treat to our
younger customers.
Expro 2: Pricing:
Bangladesh's market is extremely price sensitive in almost every segment. Every buyer seeks the greatest deal,
whether they are buying a small item or a large item. Because pricing is such a crucial component of
rebranding, it must be achieved with some rapid changes. In terms of pricing, we ran an online survey
(Appendix) and based our pricing on the replies. We shall relate the pricing plans for the things in our various
types of offers, taking into account all significant pricing aspects.
For the overall pricing strategy, we will choose Product Line Pricing. When a company has multiple
products in a product line, product line pricing is a pricing approach that is applied. It is a method used by
marketers to divide products from the same category into distinct price groups in order to instill different
quality levels in the minds of customers. Since ‘Polo Candy O’ has three different product lines and different
product lines have different pricing.
Fruity Lozenges
The pricing strategies we will choose for Fruity Lozenges are as follows:
● Value-based pricing: Based on the high brand value of Polo and the existing loyal
customer base the price of the Fruity Lozenges will be higher than the competitors.
Customers will be willing to pay more because of the perception of high-quality products.
● Psychological pricing: We are choosing price 29 instead of 30, which may produce a
positive mood because it appears to be less expensive. It will imprint psychological
messages on the minds of clients.
This interactive print will appear in "Kishor alo" magazine. This is a monthly Bengali magazine targeted
towards children and teenagers who are the vast majority of our target audience.
Justification:
Our customers decided which flavor they wanted through a survey that we conducted. This interactive content
shows them the results. Our mascot, Mr. POLO is announcing that the results are here and giving instructions
on how to find them. When people read this text they will read it from a third person perspective. This will
invoke the feeling of listening. The message is in Bangla because "Kishor alo" is a Bangla magazine and to
effectively communicate with this audience the message needs to be in Bangla. The results are hidden with
sticky tabs that can be pulled to reveal the results. That is the interactive aspect. After pulling the tabs the
flavors are revealed to be Grape, lemon, orange and strawberry. They are each described with an adjective
because adjectives make a product more desirable. People will start imagining the sweet and tangy taste of
grapes when they see the candy and the text below it. The text for the flavors matches the candies. In the
bottom of the page the launch date of the product is given with an instruction to buy it from that day forward.
Giving this specific time will create anticipation and an urge to buy Candy O's fruity lozenges. This ad's
objective is to carry relevant information to the target audience and make them aware what flavors are in the
Candy O's fruity lozenges so they can buy them when they are launched.
Content 3: (Support)
Candy O Air Hole with Fizzy Drinks Vending Machine
Target Audience: Pedestrian, Curious Mind
SEMs: Sense, Feel & Act
Justification:
We have decided to use many colors
since the snapchat advertisement will
appeal to the younger generation. We
have Mr. Polo here pointing to the new
Candy O logo and we have also added
some animated young girls who are
excited to show the excitement about this
competition. This campaign will also
bring out the creative side of our
customers and how nicely and creatively
they can take snaps of our product.
We will use geofencing to send the ads in
the locations where Candy Os are
available so that the customers can buy it
whenever they see this advertisement.
We’ll collaborate with snapchat so that
the customers can locate where Candy Os
are available in the Snapchat Map. The
customer will have to take a snap with
their favorite flavor of Candy O and send
us for a chance to win a gift hamper filled
with our products.
On Saturday, 15th January 2022, we will hold our Grand Launching Ceremony.
We will go with influencer marketing. We will invite Mehzabin Haque, Arefin Shuvo, Ayman
Siddique, Rafsan the Choto Bhai, Sunehra Tasnim, Abul Hayat, Dilruba Khanam to be present
there who will be representing our products to the target clients.
Place: The site will be the International Convention City of Bashundhara (ICCB), and it will be
decked with beautiful festoons, balloons, and relevant decorative objects matching the colours of
our product.
We will commemorate the day with all the entertaining activities. There will be numerous games
similar in the pre-launching activities, bringing enormous enjoyment to the visitors.
There will be a photo booth and kiosk to take photos. The visitors will be asked to post their
pictures on their social media with #PoloCandyO #GrandLaunchingEvent hashtags on their
captions.
We will invite the game winners from the pre-launching events and a Polo Candy O gift hamper.
We will have journalists on the program and share our PR article content "Polo introduces Candy
O" to publish their respective publications such as Prothom Alo, The Daily Star, Dhaka Tribune,
both online and offline.
The day will close with a concert featuring well-known performers such as Sabina Yeasmin,
Runa Laila, Bappa Majumdar, James, and Habib.
Pre-Launching Activities:
Post-Launching Activities: This part will be mostly online; We will post all the event videos
online. We will also post interactive posts such as “Share your Favorite moments at the
Launching Ceremony” etc. type of posts increase organic reach on the social media platform.
Distribution Structure
Direct channels:
Indirect Channels:
Products like candies might not be a necessity however once caught in sight, one is easily set to make an
impulse purchase. We will be opting for an indirect channel strategy through selling our products; Candy
O's fruity lozenges, Candy O's chewy mint (regular and sugar free), Candy O's fizzy drinks as well as
Polo mint through super chain shops and Retail shops such as Unimart, Wholesale Club, Meena Baazar,
Shwapno etc. We will place the products mostly beside the cash counter as that is the place people spot
candy like items and instantly make a purchase if they spot something interesting. This will maximize
our in-store product placement. Apart from retail stores, we will place our products in local groceries
(‘mudir dokan’) as well as that is a very prominent part of the mass grocery scenario of Bangladesh.
Expro 5: Physical Evidence and People
Website Ambience Strategies:
Qualities of People:
➢ Amiable
➢ Jolly
➢ Diligent
➢ Carries fun and excitement posture and gesture
➢ The dress code is Green T-shirt, athletic shoes, vibrant Blue Cap and fit band/ sportswear
on the wrist. In the touchpoint, customers can view that they are encountering and
youthful brand.
Part 3:
Company:
Among the three branding options, we have chosen a new product, "adapt/modify an existing
brand." Associating the new brand with the parent brand is an appropriate step for us as it will
give colossal leverage for brand association and brand equity. Nestle is the corporate brand of
Polo Candy O. Nestle already has good brand recognition across the world as well as the brand
parent brand Polo. The Polo Candy O is an endorsed token as we will use the logo and symbols
of the parent brand. Nestle and POLO both are well-known brands in our country. People already
have favourable judgment and feelings towards Nestle and the Polo brand; associating the name
in the packaging will provide positive awareness and good positioning in the market, providing
good brand equity with a strong brand association.
Heritage:
Nestle has a leading position in our country. It has a very good market share in various sectors
with a strong brand positioning. Nestle has been operating their business since 1994 and
currently has good brand recognition with substantial brand equity. Because of this, the
association can be easily possible.
Channels of distribution:
For the brand Polo Candy O, we will be utilizing the market penetration strategy to capture
market share. Retail stores have a solid role in creating brand associations. The product will be
available in all retail stores such as from super shops to typical departmental stores, etc. Nestle
already has a strong distribution channel. Utilizing it will be very beneficial for the brand Polo
Candy O.For the product, we will target the mass market segment.
Co-Branding:
We will definitely create a brand association by selling with other popular brands, capturing
market share, and enhancing our brand equity.
Celebrity Endorsement:
Celebrity endorsement is an excellent way to draw the attention of people. With celebrities,
endorsement brands can easily associate and create brand equity. Celebrity endorsement shapes
the brand's personality and positioning. The celebrity for the brand needed to be linked with the
brand according to its personality. The celebrity must be needed to be credible in terms of
expertise, likability, trustworthiness, etc. The primary goal for celebrity endorsement is to reach a
more significant audience, creating the brand association.
Sponsored Events:
Sponsored events are also a way to reach a greater audience. Sponsoring various events such as
sporting and TV shows can boost brand recognition and create the brand association.
Third-party sources:
Third-party sources create credibility for the brand and provide reliability for the brand, leading
to brand association. Third-party sources like BSTI, ISO certification, and various awards will
help associate the brand and increase the brand association and create credibility.
Brand Hierarchy for Candy O:
The brand hierarchy of Candy O is as shown above. The corporate brand for POLO is Nestle.
Under Nestle, the parent brand is POLO. And under POLO, we have done a token endorsement
which is POLO Candy O. POLO Candy O is an umbrella brand because under this brand we will
have 3 distinct product lines. The product lines are POLO Candy O Fruity Lozenges, POLO
Candy O Chewy Mint with a sugar free variant available and POLO Fizzy Fruit Drinks.
Potential Level/future Plan:
Extension 1:
Polo O Sugar
Polo does not have a sugar free variant available on the Bangladeshi market. If we find
Candy O's chewy mint's sugar free variant to be successful we would introduce Polo O
Sugar in the market. It still has the sweet taste from the use of Saccharin. It is 200-700
times sweeter than table sugar but doesn't have any calories. The name O Sugar carries
the message that it has zero sugar and the name polo makes it instantly recognizable. It is
similar to the Polo mint except it is sugar free and guilt free. The environmentally
friendly packaging will further emphasize the guilt free aspect.
Polo O Sugar is targeted at people with diabetes or adults who are trying to limit their sugar
intake but still crave candy. Approximately 8% of the total Bangladeshi population which
is about 12.88 million people suffer from diabetes. Yet the number of local sugar free
candy options is nonexistent. Polo O Sugar will fill that gap in the market.
Product visuals:
The product will have the same Polo logo and O Sugar will be written next to it in smaller
front. The product will be the same size as the regular Polo mint. But the packaging will
be made with biodegradable materials such as paper and bees wax wrapper. The foil will
be replaced with bees wax wrapper. It is cotton infused with food-grade beeswax, jojoba
oil and coconut oil. This gives the wrapper a light yellow color. The packaging will also
show that it contains 30% less calories than the regular version.
Brand development strategy
Polo mint is an existing product and the new product POLO O Sugar will carry the name
POLO. So, POLO will use the existing brand name and add to an existing product
category.
POLO's sugar free variant has been available in the UK market for some time now but it is
new to the Bangladeshi market. So, POLO will offer an existing product to a new market.
Extension 2:
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the period of the group project.
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the period of the group project.
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the period of the group project.
5 – Outstanding 4 – Good 3 – Satisfactory 2 – Poor 1 –
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with me
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the period of the group project.
1. Did 5 5 5 5 5 5 5
his/her
fair
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the work
that was
required
2. 5 5 5 5 5 5 5
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inapprop
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his/her
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on
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nicated
thoughts
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effective
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meetings
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actual
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Carefully evaluate the performance of each member of your group, excluding yourself, over
the period of the group project.
1. Did 5 5 5 5 5 5 5
his/her
fair
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the work
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2. 5 5 5 5 5 5 5
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inapprop
riately
4. 5 5 5 5 5 5 5
Complet
ed
his/her
share of
the work
on
schedule
5. Always 5 5 5 5 5 5 5
submitte
d his/her
best
effort
6. 5 5 5 5 5 5 5
Commu
nicated
thoughts
and
feelings
effective
ly
7. Was 5 5 5 5 5 5 5
always
well
prepared
for
meetings
and the
actual
presentat
ion.
8. 5 5 5 5 5 5 5
Participa
ted in,
and
contribut
ed to, all
relevant
discussio
ns
9. Attended 5 5 5 5 5 5 5
group
meetings
when
required
to do so.
10. I would 5 5 5 5 5 5 5
choose
this
person,
over all
others,
to be in
the same
group
with me
in the
future.