GECC 102-Purposive Communication
LESSON 3: Barriers and Gateways to
Communication
No matter how good the communication system in an organization is,
unfortunately barriers can and do often occur. This may be caused by a
number of factors which can usually be summarized as being due to physical
barriers, system design faults or additional barriers.
Perceptual Barrier: This is one of the most common barriers to communication
because different people interpret our actions, words and mannerisms in
different ways. People want to receive those messages which are of
significance to them. Perceptions of people differ and depend on the cultural,
emotional, personal and spiritual background of the person. People normally
tend to assume things rather than clarifying it with the other person. When this
happens, communication is blocked right away and conflict arises. That is why
it is important to clarify things before reacting.
Language Barrier: Language is another barrier to communication. Sometimes,
we don‘t realize and we use such words or phrases which may or may not be
understood by the other person, thus leading to a barrier. This could be words
from a dialect that is not common to the people in your office or it could be
jargon that others don‘t know the meaning to.
Therefore, one should only use such words which are common and easily
understood by all rather than showing off how good a grasp you have over
the language and unnecessary causing a barrier between you and the
listener.
Interpersonal Barriers to Communication: Interpersonal barriers, on the other
hand, are barriers to communication that come as a result of the way different
people relate to one another. Some people may lack the social skills, therefore
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GECC 102-Purposive Communication
they withdraw. Others may find it hard to make time to get to know their co-
workers on a more personal level because of their routines like work, and after
office activities.
Information Overload: Managers are surrounded with a pool of information. It
is essential to control this information flow else the information is likely to be
WORKSHEET
Culminating Activity No. 2
General Instructions: Answer the following questions based on the discussion. Limit
your answers from 300 words only.
1. Explain each barriers of communication as perceived in your future work fields.
2. Identify 2 other communication barriers that you think should be included.
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