DAVID Z.

CANTU, MBA
2491 NE Kyle Court, Issaquah, Washington, 98029
425-894-2155 * [email protected]

EXECUTIVE MANAGEMENT: Information Technology Technical Operations

Proven IT leader with more than 15 years of experience running large, high perfo
rmance network data centers for online service companies, delivering high servic
e levels of 99.999, and managing internal IT systems to achieve goals.
* Expertise in large-scale, multi-million dollar system implementations, includi
ng Software as a Service (SaaS), payments, financial services, point-of-sale, an
d e-commerce.
* Deliver Web, Web services, client / server and mainframe technologies in high
availability / reliability environments.
* Lead IT deployments, software development, and data center operations to impro
ve processes.
* Provide sales / marketing support, including client relationship collaboration
to support revenue goals / objectives.
* Communicate and collaborate with all levels of organization to create strong i
nternal and external partnerships.

Strategic / Operational Planning * Network Operations * Large Scale High Availab

ility Data Center Operations * Global Operations
P&L Management * Business Intelligence * Data Warehouse * Process Design * IT In
frastructure Library * Mergers / Acquisitions
Turnaround / Crisis Management * Product /Software Development * Infrastructure
Engineering * Change / Release Management Call Center Voice / Data Networks * Ve
ndor / Contract Management * Sales / Marketing Engineering Support * QA Manageme
nt
Service Delivery Environments of 99.999 * Custom / Packaged Systems * Network Se
curity * Program / Project Management
Agile / Lean Methodologies * Voice Systems * High Availability / Reliability SLA
s * Credit Card Transaction Service Delivery

PROFESSIONAL EXPERIENCE
LIGHTHOUSE DOCUMENT TECHNOLOGIES INC., Seattle, Washington, 2010 - 2010
Private Forensic Technology services and electronic digital discovery company f
or legal litigation .
Vice President of Operations and Technology reporting to the CEO: Led team of 58
staff through a turnaround in a very short time frame. Formulated and implement
ed a comprehensive tactical, operational and strategic business plan to improve
and increase technology, capacity, quality, reliability and accuracy to meet 100
% daily service levels to meet our client demand for flawless execution, quality
and service. Created and implemented a plan for software application developmen
t and infrastructure engineering to improve the automation, security and reliabi
lity of network and services following best practices established in the Technol
ogy industry.
* Prioritized company financial goals with technological objectives to increase
operational capacity to service the increasing number of clients and market grow
th.
* Decreased the overall capital expenses for IT hardware and software to include
reducing communication and networks services costs by 30%
* Decreased overall defect rate in product and services by 20% and increasing ou
r quality and satisfaction to clients
* Created a system of availability metric tracking, network monitoring, and secu
rity management by implementing Service Level Availability management (SLAs) usi
ng standardized variables were none existed prior to my arrival.
* Created the standard for reliability, availability, and disaster recovery of
all Technology and Operations production services implementing a 24/7 three sec
tion production operations team with department head leadership for all three se
ctions for a team of over 25 personnel in this department
* Set technology direction and improved overall technological forensic and elect
ronic discovery effectiveness by over 50% through innovation and new technology
software and hardware.
* Improved the technical operations and software development capabilities overal
l by organizationally rearchitecting the entire technology group in a systematic
and thoughtful manner ensuring business and clients remained 100% satsified.

DAVID Z. CANTU, MBA * Page 2 * [email protected]

CYBERSOURCE INC (acquired by VISA Corp., Bellevue, Washington, 2008-2009

Publicly traded financial services company and credit card payment gateway.
Director of Engineering and Program Management: Led team of 100 through acquisit
ion of Authorize.Net. Implemented reporting metrics for large, high availability
/ reliability data services with 100% daily and 99.995 annual service level tar
gets. Created strategic plan for application development and infrastructure engi
neering. Implemented balanced scorecard to measure application / software develo
pment performance. Deployed lean Agile methodologies.
* Prioritized investments and fostered innovation through high value decision-ma
king models by introducing program and project portfolio management.
* Re-structured system availability metric tracking, network monitoring, and sec
urity management by implementing Service Level Availability management (SLAs) us
ing standardized variables.
* Improved reliability, availability, and disaster recovery of production databa
ses by implementing Online Transaction Processing (OLTP) replication process usi
ng Golden Gate software.
* Increased sales, marketing, production operations, and customer support servic
es using Microsoft and Oracle technologies by leading enterprise wide business i
ntelligence and data warehouse implementation.
AUTHORIZE.NET (acquired by CYBERSOURCE), Bellevue, Washington, 2006-2008
Publicly traded financial services and credit card gateway company.
Director of Operations and Engineering Services: Turned around failing IT depart
ment with 50 employees. Ensured delivery of high availability / reliability real
time payments and enterprise product applications. Implemented 24/7 production
operations team. Evaluated sourcing options for technology. Managed outsourcing
/ vendors. Customized e-commerce applications. Deployed global infrastructure, i
ncluding voice, video, LANs, WANs, and remote access.

* Improved reliability, availability, and disaster recovery of production databa

ses with very high transaction volumes by implementing Online Transaction Proces
sing (OLTP) replication process using third party software.
* Enabled servicing of more than 250,000 resellers and merchants, and millions o
f users by raising production services availability and reliability from service
 level of 99.5 to an annual average of 99.995 to 99.999.
* Improved business decision effectiveness by implementing business intelligence
and business analytics framework using Oracle technology to put company data in
easy to understand format.
* Generated 35% annual savings by renegotiating telecommunications contracts.
UIEVOLUTION INC, SQUARE-ENIX LTD., Bellevue, Washington, 2004-2006
Privately held company delivering wireless and mobile media, video games, and on
line entertainment game solutions worldwide.
Director, Network Operations and Technical Services: Created network operations
and IT department. Built management team, reorganized department, and transition
ed skills to new technologies. Implemented reliable global network infrastructur
e with increased bandwidth, e-mail, Internet, and remote access. Developed IT st
rategic plan and budget. Led move of 3 data centers and 2 corporate offices. Man
aged global department, including Tokyo office.
* Ensured high availability and reliability of enterprise product applications a
nd embedded systems via on demand Software as a Service (SaaS) by providing serv
ice level on annual average aggregate of 99.90 to 99.995 or better.
RADISYS, Portland, Oregon, 2004
Privately held provider of microchip solutions.
Consultant / Senior Manager, Director Global Operations: Reorganized failing IT
department. Ensured delivery of enterprise IT and systems. Ensured manufacturing
technology application and systems maintained production commitments. Recruited
new employees. Led implementation of standard, reliable global network infrastr
ucture with increased bandwidth, Internet access, remote access, and e-mail. Hel
ped select incoming head of IT.
* Reduced IT costs 25% by renegotiating and pooling hardware, software, and tele
communications contracts.

DAVID Z. CANTU, MBA * Page 3 * [email protected]

EXPEDIA, Bellevue, Washington, 2003-2004

Publicly traded provider of online entertainment and travel solutions, with more
than 1,000 employees.
Consultant / Senior Engineering Consultant: Designed cost-effective system to su
pport high transaction volume, and provide high availability and reliability. Le
d design, engineering, and successful implementation of large Storage Area Netwo
rk (SAN) architecture to sustain online transactions for Expedia.com. Standardiz
ed common SAN network for worldwide Interactive Corporation. Developed and imple
mented enterprise security update program.
* Optimized and successfully implemented automation of managed servers across ne
twork infrastructure by leading design and development of internal programming p
rojects.
180 SOLUTIONS INC., Kirkland, Washington, 2003
Privately held start-up, delivering wireless media, marketing and advertising so
lutions.
Consultant / Director, Network Operations and Technical Services: Created new IT
department. Ensured delivery of high availability service level for online, 24/
7 service platform. Implemented project management to ensure on time and on budg
et completion. Developed IT strategic plan and budget. Built management team and
trained employees.
* Achieved 99.99 to 99.999 services by implementing standard, 24/7 reliable glob
al network infrastructure from ground up, including Internet access, remote acce
ss, and e-mail running commercial-driven services to customers.

TWENTIETH CENTURY FOX STUDIOS, Los Angeles, California, 2002-2003

Publicly traded film and motion picture entertainment and media company, with mo
re than 20,000 employees worldwide.
Manager, Windows and Novell Services Group, Enterprise IT managed direct staff o
f 15 employees: Managed Microsoft and Novell technologies worldwide. Directed su
pport services for 20,000 users. Led build out of new, multi-million dollar data
center. Implemented procurement / implementation procedures for software and ha
rdware. Developed strategic plan / budget.
* Increased revenue by leading and implementing first in house multi-million dol
lar business to business transaction based solution for the sale and distributio
n of movies and media via DVD and VHS.
INFOSPACE INC., Bellevue, Washington, 2000-2002
Internet start-up that became publicly traded wireless media and ISP, with more
than 1,000 employees worldwide.
Senior Systems Engineer: Supported build out of company from 1 location to globa
l presence. Built company network infrastructure, business systems, and 24/7 hig
h availability commercial online service at 99.995 level for millions of users.
Traveled to build data centers in Brazil, Europe, and Australia. Managed Web far
ms.
CAREER NOTE: Additional experience includes Tier II Systems Engineer at MICROSOF
T, Technical Executive Account Manager at ZONES, INC., and Personnel Administrat
ion Officer at U.S. NAVY SUBMARINES.
EDUCATION
Master of Business Administration, University of Washington, Foster School of Bu
siness, Seattle, Washington
Bachelor of Science in Information Technology, University of Phoenix, Phoenix, A
rizona