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    TOTAL QUALITY MANAGEMENT December-2020

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    Rammohanreddy Rajidi
    The document discusses topics related to total quality management including the four absolutes of quality, features of quality, differences between competitive and functional benchmarking, roles of quality circle functionaries, organization structure for TQM implementation, conducting a cost of quality study, and the basic stages of ISO 9000 certification.

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    TOTAL QUALITY MANAGEMENT December-2020

    Uploaded by

    Rammohanreddy Rajidi
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    The document discusses topics related to total quality management including the four absolutes of quality, features of quality, differences between competitive and functional benchmarking, roles of quality circle functionaries, organization structure for TQM implementation, conducting a cost of quality study, and the basic stages of ISO 9000 certification.

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    JNTUH TQM Previous Question papers2

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    The document discusses topics related to total quality management including the four absolutes of quality, features of quality, differences between competitive and functional benchmarking, roles of quality circle functionaries, organization structure for TQM implementation, conducting a cost of quality study, and the basic stages of ISO 9000 certification.

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    © All Rights Reserved
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    3 views1 page

    TOTAL QUALITY MANAGEMENT December-2020

    Uploaded by

    Rammohanreddy Rajidi
    The document discusses topics related to total quality management including the four absolutes of quality, features of quality, differences between competitive and functional benchmarking, roles of quality circle functionaries, organization structure for TQM implementation, conducting a cost of quality study, and the basic stages of ISO 9000 certification.

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    of 1

    Code No: 138HC R16

    JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD


    B. Tech IV Year II Semester Examinations, December - 2020
    TOTAL QUALITY MANAGEMENT
    JN
    (Common to CE, EEE, ECE, CSE, IT)
    Time: 2 Hours Max.Marks:75
    Answer any Five Questions
    All Questions Carry Equal Marks
    TU
    ---

    1.a) What are considered the four absolutes of quality?


    b) What are the underlying assumptions and guiding principles of TQM? [7+8]
    H
    2.a) What are the various features of quality?
    b) What is the weakness of the ‘policy of inspection’ as a quality improvement measure?
    U
    [7+8]
    se
    3.a) What is the difference between ‘competitive benchmarking’ and ‘functional
    ‘Benchmarking’?
    b) Distinguish between ‘internal customers’ and ‘external customers’. [8+7]
    d
    4.a) What are the operations and characteristics which should be compared during
    benchmarking?
    Pa
    b) What are the most important reasons for failures of benchmarking? [9+6]

    5.a) What are the roles are various functionaries of quality circle?
    pe
    b) What is the role check-sheet in locating quality problem? [9+6]

    6. Describe the organization structure for TQM implementation. [15]


    rs
    7.a) What is the step-by-step approach to conduct of cost of quality study in an
    organization?
    b) What is process cost approach reporting cost of quality? [9+6]
    20
    8. What are the basic stages of ISO 9000 certification process? Explain the steps of
    assessment procedure by the certifying agency. [15]
    20

    ---ooOoo---

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