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Case Study - HR

Mr. Shroff is an experienced HR manager at Britestar Company who uses performance appraisal methods like checklists, 360-degree feedback, and assessment centers to evaluate employees. However, he has recently begun appraising employees known to two subordinates, Ram Kumar and P.K. Gupta, more leniently. This unfair appraisal has reduced employee productivity and commitment, with some considering resignation due to lack of proper feedback and promotion prospects.

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Anjali Tripathi
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148 views1 page

Case Study - HR

Mr. Shroff is an experienced HR manager at Britestar Company who uses performance appraisal methods like checklists, 360-degree feedback, and assessment centers to evaluate employees. However, he has recently begun appraising employees known to two subordinates, Ram Kumar and P.K. Gupta, more leniently. This unfair appraisal has reduced employee productivity and commitment, with some considering resignation due to lack of proper feedback and promotion prospects.

Uploaded by

Anjali Tripathi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Case Study

Mr. Shroff is a talented and well experienced human resources manager of Britestar
Company. He undertakes his role of HR manager by being an administrative expert and a
change agent. He has always been an inspiration for his subordinates and the employees
whose performance is measured and appraised by him. It is because of Mr.Shroff’s 15 years
of experience of working in HR departments helped him to get acquainted with various
Performance Appraisal methods for evaluating the performance of his employees in a better
way every time.
He had always been implementing only those methods which he found result-oriented in
terms of enabling the employees to know about their performance in the organization, to help
them in providing adequate training, if required, to increase their potential, to provide
concrete feedback and evaluate their current job performance to determine transfer, retention
and termination of employees. He has been working in Britestar since last 5 years and has
gained good amount of respect and faith from his employees due to his appropriate and fair
performance appraisal techniques that facilitated the uses of performance appraisal. The
mostly used techniques by him are Checklist method, 360°Feedback and Assessment centers.
Because of Mr. Shroff’s good rapport and close relations in the recent months with his
subordinates Ram Kumar and P.K. Gupta, he has developed a new tendency to appraise the
performance of those employees known to Kumar and Gupta with leniency and because he
finds them similar to him (personality and knowledge wise). As a result of this unfair and
inappropriate appraisal of Mr.Shroff, he also evaluates the performance of the employees
taking into account their recent performances only. Hence, most of the employees’
productivity has reduced and is inefficient, even some of the good employees have become
irresponsible towards their tasks along with different behavior showing no interest to put in
their best efforts to realize the goals and mission of the company. Some employees are
planning to resign as no proper feedbacks are provided when required and no better prospects
for Promotions are expected to see the light of the day.
Questions
Q.No 1: Discuss different performance appraisal methods used by Mr.Shroff.
Q.No 2: Discuss the role of Mr.shroff as an HR manager?
Q.No 3: Does 360 degree appraisal method is effective way to find out productivity of an
employee?
Q. No 4: What mistakes are committed by Mr. Shroff?

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