Business Process as a Service (BPaaS)

Business Operations

Awards & Recognition

2016

To know more
Visit the Business Operations page on tcs.com
Email: [email protected]
Blog: AgileBusiness

About Tata Consultancy Services Ltd (TCS)

Tata Consultancy Services is an IT services, consulting and business solutions organization that
delivers real results to global business, ensuring a level of certainty no other firm can match.
TCS offers a consulting-led, integrated portfolio of IT and IT-enabled infrastructure, engineering
and assurance services. This is delivered through its unique Global Network Delivery ModelTM,
recognized as the benchmark of excellence in software development. A part of the Tata Group,
India’s largest industrial conglomerate, TCS has a global footprint and is listed on the National
Stock Exchange and Bombay Stock Exchange in India.

For more information, visit us at www.tcs.com

IT Services
Business Solutions
TCS Design Services I M I 02 I 17

Consulting

All content / information present here is the exclusive property of Tata Consultancy Services Limited (TCS). The content / information contained
here is correct at the time of publishing. No material from here may be copied, modified, reproduced, republished, uploaded, transmitted, posted
or distributed in any form without prior written permission from TCS. Unauthorized use of the content / information appearing here may violate
copyright, trademark and other applicable laws, and could result in criminal or civil penalties.
Copyright © 2017 Tata Consultancy Services Limited

www.tcs.com
Organizations are focusing on catering to dynamic customer requirements in real time to stay ahead in
today's competitive environment. However, establishing the infrastructure and stabilizing operations
demand significant effort and time, which could otherwise be used to enhance critical customer-focused
functions. Moreover, complex business ownership structures and the presence of diverse stakeholders
result in longer timelines and introduce change inertia. Enterprises also find it difficult and expensive to
ensure constant technology upgrades as well as hire and retain skilled professionals.
Tata Consultancy Services' (TCS') Business-Process-as-a-Service (BPaaS) enables seamless migration to a
modern platform, backed by robust processes and technology – helping organizations focus on their
core competencies. The offering enhances customer experience with self-service capabilities, maximized
straight through processing (STP), and prompt exception management. TCS' delivery model provides
flexibility to rapidly scale-up or scale-down operations, based on variable demands.

Overview
The current business environment requires organizations to TCS' offerings promote faster time-to-market with on-boarding
become extremely agile and respond faster to escalating demands accelerators for popular platforms and cloud-based infrastructure,
– without inviting operational risks or organizational upheavals. and provides single vendor accountability for people, processes,
They also need to ensure regulatory compliance, while enabling and technology. With the use of disruptive innovations, platform
business growth. It is difficult to upgrade infrastructure, consolidate modernization and service delivery transformation can be
redundancies and navigate complex shareholding matrix build over accelerated while enhancing customer experience. Enterprises can
years. Organisation need a partner who will help them achieve this also better manage compliance requirements, while ensuring
agility with minimal disruptions and smooth transition. timely technology upgrades. Benefits The TCS Advantage
A key component of TCS' digital strategy, BPaaS is an on-demand, Achieve up to 30% reduction on total cost of ownership (TCO) in By partnering with TCS, enterprises can benefit from our:
ready-to-use delivery model that leverages a modern platform with Our Solution the areas below:
Full service portfolio and global reach: We have over 45 years
support for industry-best practices. TCS BPaaS include:
Accelerate your transformation journey while ensuring no of technology experience which has helped us deploy
n Advanced platforms with support for industry best practices and disruption of existing operations with our Partnership in Business Manage over ten million business process enterprise-wide systems across customers. The top five
improved customer experience Success™ (PIBS™) framework: transactions per day with our comprehensive companies in every industry is a TCS customer. Our Global
knowledge of industry trends, and innovative Network Delivery model (GNDMTM ) ensures high availability
n Complete End 2 End service delivery: ready to use hosted n Identify inefficiencies quickly with due diligence of as-is
platform along with business operations supported by round- and gives clients access to the best resources.
operations, and benchmarking of operations and processes 10-20% savings with automation of repetitive tasks
the-clock monitoring and management capabilities Partnership and innovation led approach: TCS has 126
n Develop a transformation roadmap by identifying and self-service capabilities guided by virtual
n Flexible business models such as a pay-as-you-use model which agents alliances with various institutions and solution partners across
redundancies, structuring a legacy transformation plan, and
help optimize capital expenditure (CAPEX), while making industries, universities, subsidiaries, etc. TCS' Co-Innovation
identifying candidates for BPaaS
operational expenses (OPEX) predictable and proportionate to Network (COIN)™ is a rich and diverse collaborative network
10% savings by optimizing platform performance
n Sustain operations profitability by scaling performance up comprising research institutions, academic institutions, alliance
business volumes and ensuring coordination of technology updates
or down performance in response to business needs and partners, industry bodies, start-ups, venture capitalists etc.
optimize expensesintegration of supply chain, CRM, and COIN™ uses intellectual property management to drive
backend business processes. innovation in an environment of open communities.
5–7% savings from standardization
Our IP: Platforms and Solutions: We have invested in platforms to
An Overview of TCS’ BPaaS Offerings address diverse needs across industries. These include BaNCSTM
for banking, insurance and financial services, CHROMATM , for
BPaaS Offerings 20–25% savings from right-sourcing, with improved talent management, TAPTM, a procure-to-pay ERP on cloud
service level agreement (SLA) compliance, and platform, HOBS for the telecom domain, as well as a platform for
ERP on Cloud Financial Services Travel optimized operational expenses clinical data management and drug discovery and safety among
n Asset Servicing n Revenue Recovery others. TCS also offers TRAPEZETM, which is a suite of solution
Enterprise Solutions n Reconciliations Solutions
accelerators to support BPS customers.
n F&A n KYC Life Sciences
TM
n TAP Procure-to-Pay n Global Risk Mgmt. n Life Sciences-CDM/IDM Best in class , technology, people and process: TCS has over 30
n Sourcing & Procurement n Digital Mortgages Communication years of R&D experience and leverages dedicated labs to support
n Supply Chain Management n OTC Derivatives Clearing n Telecom OSS/BSS advanced and emerging technology trends and scientific
TM
n HCM, CHROMA Healthcare research. The Tata Research Development & Design Centre
n Travel & Expenditure Insurance Services n Healthcare RCM
(TRDDC) is our principal R&D facility and we have invested and
Customer Management n Open book
n Closed book
granted 400+ patents. TCS' Innovation Labs develop
n Customer Interaction
Management transformative, research-based solutions for and with customers
through a comprehensive 360o interconnected research
ecosystem comprising 19 labs worldwide.
Organizations are focusing on catering to dynamic customer requirements in real time to stay ahead in
today's competitive environment. However, establishing the infrastructure and stabilizing operations
demand significant effort and time, which could otherwise be used to enhance critical customer-focused
functions. Moreover, complex business ownership structures and the presence of diverse stakeholders
result in longer timelines and introduce change inertia. Enterprises also find it difficult and expensive to
ensure constant technology upgrades as well as hire and retain skilled professionals.
Tata Consultancy Services' (TCS') Business-Process-as-a-Service (BPaaS) enables seamless migration to a
modern platform, backed by robust processes and technology – helping organizations focus on their
core competencies. The offering enhances customer experience with self-service capabilities, maximized
straight through processing (STP), and prompt exception management. TCS' delivery model provides
flexibility to rapidly scale-up or scale-down operations, based on variable demands.

Overview
The current business environment requires organizations to TCS' offerings promote faster time-to-market with on-boarding
become extremely agile and respond faster to escalating demands accelerators for popular platforms and cloud-based infrastructure,
– without inviting operational risks or organizational upheavals. and provides single vendor accountability for people, processes,
They also need to ensure regulatory compliance, while enabling and technology. With the use of disruptive innovations, platform
business growth. It is difficult to upgrade infrastructure, consolidate modernization and service delivery transformation can be
redundancies and navigate complex shareholding matrix build over accelerated while enhancing customer experience. Enterprises can
years. Organisation need a partner who will help them achieve this also better manage compliance requirements, while ensuring
agility with minimal disruptions and smooth transition. timely technology upgrades. Benefits The TCS Advantage
A key component of TCS' digital strategy, BPaaS is an on-demand, Achieve up to 30% reduction on total cost of ownership (TCO) in By partnering with TCS, enterprises can benefit from our:
ready-to-use delivery model that leverages a modern platform with Our Solution the areas below:
Full service portfolio and global reach: We have over 45 years
support for industry-best practices. TCS BPaaS include:
Accelerate your transformation journey while ensuring no of technology experience which has helped us deploy
n Advanced platforms with support for industry best practices and disruption of existing operations with our Partnership in Business Manage over ten million business process enterprise-wide systems across customers. The top five
improved customer experience Success™ (PIBS™) framework: transactions per day with our comprehensive companies in every industry is a TCS customer. Our Global
knowledge of industry trends, and innovative Network Delivery model (GNDMTM ) ensures high availability and
n Complete End 2 End service delivery: ready to use hosted n Identify inefficiencies quickly with due diligence of as-is
platform along with business operations supported by round- gives clients access to the best resources.
operations, and benchmarking of operations and processes 10-20% savings with automation of repetitive tasks
the-clock monitoring and management capabilities Partnership and innovation led approach: TCS has
n Develop a transformation roadmap by identifying and self-service capabilities guided by virtual
n Flexible business models such as a pay-as-you-use model which agents 126 alliances with various institutions and solution partners
redundancies, structuring a legacy transformation plan, and
help optimize capital expenditure (CAPEX), while making across industries, universities, subsidiaries, etc. TCS'
identifying candidates for BPaaS
operational expenses (OPEX) predictable and proportionate to Co-Innovation Network (COIN)™ is a rich and diverse
10% savings by optimizing platform performance
n Sustain operations profitability by scaling performance up collaborative network comprising research institutions, academic
business volumes and ensuring coordination of technology updates
or down performance in response to business needs and institutions, alliance partners, industry bodies, start-ups, venture
optimize expensesintegration of supply chain, CRM, and capitalists etc. COIN™ uses intellectual property management to
backend business processes. drive innovation in an environment of open communities.
5–7% savings from standardization
Our IP: Platforms and Solutions: We have invested in platforms to
An Overview of TCS’ BPaaS Offerings address diverse needs across industries. These include BaNCSTM
for banking, insurance and financial services, CHROMATM, for
BPaaS Offerings 20–25% savings from right-sourcing, with improved talent management, TAPTM, a procure-to-pay ERP on cloud
service level agreement (SLA) compliance, and platform, HOBS for the telecom domain, as well as a platform for
ERP on Cloud Financial Services Travel optimized operational expenses clinical data management and drug discovery and safety among
n Asset Servicing n Revenue Recovery others. TCS also offers TRAPEZETM, which is a suite of solution
Enterprise Solutions n Reconciliations Solutions
accelerators to support BPS customers.
n F&A n KYC Life Sciences
TM
n TAP Procure-to-Pay n Global Risk Mgmt. n Life Sciences-CDM/IDM Best in class , technology, people and process: TCS has over
n Sourcing & Procurement n Digital Mortgages Communication 30 years of R&D experience and leverages dedicated labs to
n Supply Chain Management n OTC Derivatives Clearing n Telecom OSS/BSS support advanced and emerging technology trends and
TM
n HCM, CHROMA Healthcare scientific research. The Tata Research Development & Design
n Travel & Expenditure Insurance Services n Healthcare RCM
Centre (TRDDC) is our principal R&D facility and we have
Customer Management n Open book
n Closed book
invested and granted 400+ patents. TCS' Innovation Labs
n Customer Interaction
Management develop transformative, research-based solutions for and with
customers through a comprehensive 360o interconnected
research ecosystem comprising 19 labs worldwide.
 Business Process as a Service (BPaaS)
Business Operations

Awards & Recognition

2016

To know more
Visit the Business Operations page on tcs.com
Email: [email protected]
Blog: AgileBusiness

About Tata Consultancy Services Ltd (TCS)

Tata Consultancy Services is an IT services, consulting and business solutions organization that
delivers real results to global business, ensuring a level of certainty no other firm can match.
TCS offers a consulting-led, integrated portfolio of IT and IT-enabled infrastructure, engineering
and assurance services. This is delivered through its unique Global Network Delivery ModelTM,
recognized as the benchmark of excellence in software development. A part of the Tata Group,
India’s largest industrial conglomerate, TCS has a global footprint and is listed on the National
Stock Exchange and Bombay Stock Exchange in India.

For more information, visit us at www.tcs.com

IT Services
Business Solutions
TCS Design Services I M I 02 I 17

Consulting

All content / information present here is the exclusive property of Tata Consultancy Services Limited (TCS). The content / information contained
here is correct at the time of publishing. No material from here may be copied, modified, reproduced, republished, uploaded, transmitted, posted
or distributed in any form without prior written permission from TCS. Unauthorized use of the content / information appearing here may violate
copyright, trademark and other applicable laws, and could result in criminal or civil penalties.
Copyright © 2017 Tata Consultancy Services Limited

www.tcs.com