Resume - Yamne Callejas-Edited Final Website

Yamne V Callejas
520-450-0598 | [email protected]
Summary of Qualifications
• 10+ years of experience working in higher education through student federal financial aid in multiple roles and positions. 4+
years of experience specializing in medical student financial aid including federal aid management, scholarships, relationship
building, and outreach activities. 2 years managing the hiring, training, and supervision process of student workers to ensure
the continued success of the company and student retention.
• Strong communicator and ability to present accurate information through one-on-one counseling and through community
outreach events.
• Strong advocate for students by seeking for resources, opportunities, and serving as liaison by building interdepartmental
relationships.
• Strong skills in operating Office 365, UAccess, and multiple federal database systems.
• Fluent in speaking and writing in Spanish and English.
Education
Northern Arizona University Expected May 2022
• Masters of Education in Educational Leadership- Community College and Higher Education
University of Arizona May 2015
• Bachelor of Arts in Political Science- Law and Public Policy
• Bachelor of Arts in Psychology
• Minor in Latin American Studies
Experience
University of Arizona, College of Medicine- Office of Financial Aid
Program Coordinator, Senior July 2017- Present
• Provided strategic guidance and coordinated the services provided by the Financial Aid Office for students using all current
communication methods including phone, email, in-person, and via Zoom. Including effective financial aid and debt
management counseling to minimize the impact of direct educational and cost of living expenses on medical student
indebtedness.
• Served as a liaison and connected students with other university staff members and departments.
• Analyzed and processed financial data of students to determine financial aid eligibility within federal, donor and/or
institutional guidelines including but not limited to monitoring academic progression for qualitative and quantitative
benchmarks and return of Title IV (R2T4) funds in accordance with federal regulations.
• Managed information sensitive projects such as budget adjustments, Title IV verification, departmental funding management,
all scholarship operations and awarding, outreach presentation to potential future medical students, HRSA’s Health
Professions Student Loans program, Financial Literacy Program, and others.
• Managed all office operations such as purchasing of supplies and managing the director’s appointment calendar.
University of Arizona- Office of Scholarships and Financial Aid
Financial Aid Counselor June 15-July 2017
• Assisted in the administration of approximately $800 million in Federal Financial Aid by participating in the analyzing,
planning, and organization of the award process. Impacting approximately 36,000 students per year.
• Managed the hiring, training, and supervision of approximately 20 student workers per academic year.
• Participated in community outreach activities, workshops and conferences to present information regarding the federal
financial aid process and scholarships in order to recruit and retain students at the University of Arizona.
• Execute previous Office Specialist & CS representative
Office Specialist May 2015- May 2017

• Responded to financial aid inquiries through e-mail, customer service counters, and multi-line phone systems
• Utilized UAccess to input and consult data and processed Financial Aid Consortiums Agreements and other basic processes.
• Executes previous Customer Service Representative duties
Federal Work Study Customer Service Representative June 2011- May 2015
• Composed e-mails, memos and letters based upon policies and procedures to communicate changes in office
• Operated equipment such as scanners, fax machines and copiers for important financial documentation
• Attended weekly financial aid trainings and workshops to strengthen intercommunication skills
• Official team leader as a point of contact to my peers for escalations, paperwork processing, and scheduling

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Yamne V Callejas

Office Specialist May 2015- May 2017

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