Scribd Logo
Upload

Welcome to Scribd!

  • 9 views

    Project Plant Pals Operations & Training Plan: February 15th

    Uploaded by

    Ioana
    The document outlines a plan to launch a new service providing office plants to top clients to increase revenue by 5% by the end of the year. It will deliver 1,000 plants to 100 customers, increase brand awareness and customer satisfaction. The plan details project goals, deliverables, benefits, costs, budget, scope, team, and success metrics.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Project Plant Pals Operations & Training Plan: February 15th

    Uploaded by

    Ioana
    9 views3 pages
    The document outlines a plan to launch a new service providing office plants to top clients to increase revenue by 5% by the end of the year. It will deliver 1,000 plants to 100 customers, increase brand awareness and customer satisfaction. The plan details project goals, deliverables, benefits, costs, budget, scope, team, and success metrics.

    Original Title

    WWMaVJ7tTKejGlSe7dynfg_0d49feec3c8e49249a5e78052abb7df1_Activity-Template_-Project-charter

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document outlines a plan to launch a new service providing office plants to top clients to increase revenue by 5% by the end of the year. It will deliver 1,000 plants to 100 customers, increase brand awareness and customer satisfaction. The plan details project goals, deliverables, benefits, costs, budget, scope, team, and success metrics.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    9 views3 pages

    Project Plant Pals Operations & Training Plan: February 15th

    Uploaded by

    Ioana
    The document outlines a plan to launch a new service providing office plants to top clients to increase revenue by 5% by the end of the year. It will deliver 1,000 plants to 100 customers, increase brand awareness and customer satisfaction. The plan details project goals, deliverables, benefits, costs, budget, scope, team, and success metrics.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    Project Plant Pals

    Operations & Training Plan


    February 15th

    Document Status: Draft | In Review | Approved

    Executive Summary:

    Our plan is to create a service that offers high-volume customers small, low-maintenance plants that can
    thrive in an office environment

    Project Goal

    SMART: Specific, Measurable, Attainable, Relevant, and Time-bound


    ● Increase revenue by 5% by the end of the year by rolling out a new service that provides
    office plants to top clients

    Deliverables

    1. send 1,000 plants to 100 customers


    2. increased brand awareness
    3. increased customer satisfaction

    Business Case / Background

    Why are we doing this?


    ● This is a top requested service from our customers, and it will also improve customer
    satisfaction and retention.”

    Benefits, Costs, and Budget

    Benefits:
    ● Support new service leading to 5% revenue increase, reduce late shipments
    and related costs, increase customer satisfaction
    ● Additional benefits (optional):

    Costs:
    ● Price of software, installation fees, time spent on hiring and training
    ● Additional cost areas (optional):

    Budget needed:
    ● $75,000

    Scope and Exclusion

    In-Scope:
    ● Customer service standards, delivery processes, training protocols
    ● Other in-scope items (optional):

    Out-of-Scope:
    ● Product development, vendor contracts
    ● Other out-of-scope items (optional):

    Project Team

    Project Sponsor: Director of Operations

    Project Lead: Project Manager (You!)

    Project Team: Fulfillment Director, Quality Assurance Tester, Inventory Manager,


    Financial Analyst, Human Resources Specialist, Training Manager

    Additional Stakeholders: VP of Customer Success, Account Manager, Receptionist,


    Sales Director, Sales Team, Marketing Director, Investors
    Measuring Success

    What is acceptable:
    1. a 5% increase in revenue by the end of the year
    2. a 5% increase in customer satisfaction (from 90% to 95%) three months after launch

    You might also like