6500 Troubleshooting Guide

Alarm Troubleshooting Guide For 6500

Troubleshooting Guide For 6500 New & Existing Network.

Date: Feb. 16, 2020
Version: v1.0

© Copyright Ciena 2019. All Rights Reserved.

The information contained herein is the property of Ciena and is strictly confidential. Except as expressly authorized in writing by
Ciena, the holder shall keep all information contained herein confidential, shall disclose it only to its employees with a need to know, and shall
protect it, in whole or in part, from disclosure and dissemination to third parties with the same degree of care it uses to protect its own
Confidential Information, but with no less than reasonable care. Except as expressly authorized in writing by Ciena, the holder is granted no
rights to use the information contained herein.

6500 Troubleshooting Guide

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 CHANGE CONTROL AND APPROVAL

The document is signed by the originator, the recipients and the authorizing body to certify that the information
herein is correct and has been accepted by the recipients.

The Issue Number is incremented whenever a change or set of changes is made to the content of the document.

A history table is included to detail the increment and the reason for the change. Whenever a change is made to
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Any previously issued copies of this document are uncontrolled and unauthorized and should be discarded.

Checked and
Version Date Comments Author
Approved By
v1.0 Feb 16, 2020 Draft for Internal review

Disclaimer:
This Method of Procedure (MOP) is specific to this Project, to the included CIENA Product, CIENA Software
Release, and must be executed by a CIENA trained Engineer.

This is a CIENA Controlled Document and CIENA will not be liable if Customer decides to use this Method of
Procedure (MOP) for another Network Reconfiguration that it was not originally designed for.

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 Alarm List for Equipment & Photonics

1. Equipment Alarm List: -

Equipment alarms
1. Circuit Pack Missing. 2. Circuit Pack Mismatch.
3. Circuit Pack Failed. 4. Inter-card Suspected.
5. Internal Mgmt. Comms Suspected 6. Circuit Pack Upgrade Failed.
7. Software Auto-Upgrade in Progress. 8. Circuit Pack Unknown.
9. Circuit Pack Latch Open. 10. Slot Empty.

2. Photonics Alarm List: -

Photonic alarms
1. Adjacency Far End Not Discovered. 2. Adjacency Mismatch
3. High Fiber Loss. 4. Duplicate Adjacency Discovered.
5. Fiber Type Manual Provisioning Required. 6. Shutoff Threshold Crossed.
7. Optical Line Failed. 8. Input Loss of Signal.
9. Minimum Gain. 10. Automatic Shutoff.
11. Gauge Threshold Crossing Alert Summary 12. Optical return loss.
13. High Received Span Loss 14. Automatic Power reduction Active.

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 Alarm Troubleshoot

3. Equipment Alarm troubleshoot:

1. Circuit Pack Missing: - This alarm is raised when a slot is provisioned and the no circuit pack is in the
designated slot.

➢ Resolution: - (!) Identify the Card & module raising the alarm.
➢ (!!) If card is inserted in Mux then need to Perform Warm & Cold Restart to Card (Module).
➢ (!!!) If the alarm persists after 10 minutes then replace the Card & module (Same Pack code).
➢ (V) If the alarm does not clear, contact your next level of support.

2. Circuit Pack Mismatch: - This alarm is raised When the physical inventory in a shelf do not match the
provisioned part number, a mismatch icon appears in the Equipment and Facility Provisioning and Shelf
Level View applications in Site Manager.

➢ Resolution: - (!) Identify the Card & module raising the alarm.
➢ (!!) Select Inventory from the Equipment & Facility Provisioning Configuration menu.
➢ (!!!) Path: - Go to Configuration →Equipment & Facility Provisioning →Than Select Inventory.
➢ (!V) Mismatched modules can be the same type, but have different PECs. In these cases, ensure PECs match or an
incorrect module is installed.
➢ (V) If you have identified the mismatched, Then Replace the mismatched Card & module.
➢ (V!) If the alarm clears, the module you identified and If the alarm does not clear, contact your next level of support.

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3. Circuit Pack Failed: - When a Circuit Pack Failed alarm is raised, some hardware may not be operational.
This can cause inaccuracies in the PM counts for facilities on this circuit pack.

➢ Resolution: - (!) Identify the Card & module raising the alarm.
➢ (!!) Card physically Jack out & Properly Jack in. (!!!) Perform Warm Restart to Card. (!V) Perform Cold Restart to
Card.
➢ (!!!) Path for Cold Restart: - Ne Login →Fault →Restart →Select Card →Select Warm or Cold →OK

➢ (!V) If the alarm persists after 10 minutes then replace the Card & module (Same Pack code).
➢ (V) If the alarm does not clear, contact your next level of support.

4. Intercard Suspected: - This alarm is raised when a data path or communications path fault is detected
within the product, but the fault is unable to be isolated to a specific interface module or backplane.
Because the fault cannot be isolated to a specific interface module, the alarm will be raised against more
than one interface module. Examples are:
• An interface module that has a loss of traffic or degraded signal integrity on a backplane link which
interfaces to another interface module in the shelf. The alarm would be raised against both interface
modules.

➢ Resolution: - (!) Identify the pluggable module raising the alarm.

➢ (!!) Perform a cold restart on the interface module identified.
➢ (!!!) If the alarm persists after 10 minutes then replace the pluggable module.
➢ (!V)If the alarm persists after 10 minutes, contact your next level of support
➢ Path for Cold Restart: - Ne Login →Fault →Restart →Select Card →Select Warm or Cold →OK

5. Internal Mgmt Comms Suspected: - This alarm is raised when the communication channel failure
between two modules is suspected. The alarm is raised against both modules suspected of being the cause
of the failure.

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➢ Resolution: - (!) Identify the pluggable module raising the alarm.
➢ (!!) Perform a warm restart on the module raising the alarm.
➢ (!!) Path: - Ne Login →Fault →Restart →Select Card →Select Warm or Cold →OK
➢ (!!!) If the original alarm has cleared then the procedure is complete.
➢ (!V) If the alarm persists after 10 minutes then replace the pluggable module.
➢ (V) If the alarm does not clear, contact your next level of support.

6. Circuit Pack Upgrade Failed: - This alarm is raised against a circuit pack when the upgrade process of the
circuit pack fails.
➢ Resolution: - (!) Identify the pluggable module raising the alarm
➢ (!!)Check the upgrade state of all the circuit packs from Site Manager or check the software version and clear
software upgrade is done.
➢ (!!!) Card physically Jack out & Properly Jack in.
➢ (!V) Perform Warm Restart to Card & Perform Cold Restart to Card
➢ (V) Path: - Ne Login →Fault →Restart →Select Card →Select Warm or Cold →OK.

7. Software Auto-Upgrade in Progress: - This alarm is raised if a newly inserted module is being auto-
upgraded/downgraded to the active software release of the network element.

➢ Resolution: - (!) Wait for the auto-upgrade of the module to complete. & The auto-upgrade of the module can take
up to 10 minutes.
➢ (!!) If the alarm persists after 10 minutes then Card physically Jack out & Properly Jack in.
➢ (!!!) If the original alarm has cleared then the procedure is complete.
➢ (!V) If the alarm does not clear, contact your next level of support.

8. Circuit Pack Unknown: - This alarm is raised When the on-board processor of a circuit pack cannot
communicate with the CTM after you insert the circuit pack into the shelf & When an unknown circuit pack
is inserted into an un-provisioned slot.

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➢ Resolution: - (!) Identify the pluggable module raising the alarm
➢ (!!)Check the upgrade state of all the circuit packs from Site Manager or check the software version and clear
software upgrade is done.
➢ (!!!) Card physically Jack out & Properly Jack in.
➢ (!V) Perform Warm Restart to Card & Perform Cold Restart to Card
➢ (V) Path: - Ne Login →Fault →Restart →Select Card →Select Warm or Cold →OK

9. Circuit Pack Latch Open: - This alarm is raised when the bottom/lower locking lever on the module is not
fully closed and the module is inserted into a slot, or the latch on the module is broken.

➢ Resolution: - (!) Identify the pluggable module raising the alarm.

➢ (!!) Ensure that the module raising the alarm is pushed all the way into its slot, until the locking levers touch their
latches.
➢ (!!!) Lock the module into its slot by pushing the upper locking lever down and the lower lever up at the same time.
➢ (!V) If the original alarm has cleared then the procedure is complete.
➢ (V) If the alarm does not clear, contact your next level of support.

10. Slot Empty: - This alarm is raised when an un-provisioned or out-of-service slot is empty.

➢ Resolution: -(!) Identify the pluggable module raising the alarm.

➢ (!!)Insert a filler card or a module into the slot raising the alarm Place the out of service slot back to In
Service.
➢ (!V) If the original alarm has cleared then the procedure is complete.
➢ (V) If the alarm does not clear, contact your next level of support.

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4. Photonics Alarm troubleshoot: -
1. Adjacency Far End Not Discovered: - This alarm is raised against an ADJ-LINE facility when the
adjacency cannot be automatically discovered from the far-end, And the ADJ-LINE Expected Far End
Address is incorrectly provisioned.
➢ Resolution: - (!) Verify and correct the adjacency provisioning information as required.
➢ (!!) If applicable, check the OSC facility states and confirm provisioning of the OSC in the OTS or in the Slot Sequence.
➢ (!!!) If the original alarm has cleared then the procedure is complete.
➢ (!V) If the alarm does not clear, than go to next step……
➢ (V) If this adjacency is fibered, but a fiber break & Clear any alarms that indicate a fiber break or
disconnect_ (1) Automatic Shutoff. (2) Input Loss of Signal (3) Loss of Signal (OPTMON) (4) Optical Line Fail
(5) Automatic Power Reduction Active.
➢ (V!) Verify that the provisioned values for Amplifier ADJ-LINE Expected Far End Address Format or
Expected Far End Address are correct.
➢ (V!!) If the original alarm has cleared then the procedure is complete.
➢ (V!!!) If the alarm does not clear, contact your next level of support.

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2. Adjacency Mismatch: - The alarm will be raised on an ADJ facility if the Adjacency Expected Far-End
Address is provisioned but does not match the Actual Far-End Address of a Line facing port.

➢ Resolution: - (!) Using the network planning diagram (SFD), verify if the Expected far-end address adjacency
parameter is correct.
➢ (!!) Edit the Expected far-end address and Expected far-end address format adjacency parameters so that they
match the Actual far-end address and Actual far-end address Format listed for the ADJ-LINE facility.
➢ Path: - Go to Configuration →Equipment facility provisioning →Select Direction respective card →Select Facility
type choose ADJ →fiber- Select slot & Port for Adjacency.

3. High Fiber Loss: - This alarm is raised against the originating ADJ-FIBER facility when the measured loss
between this port and the far-end port is greater than either of the provisioned loss thresholds. A 0.5 dB
hysteresis is also applied, which prevents the alarm from clearing until the measured loss has gone below
the threshold(s) by more than 0.5 dB. The calculated fiber loss is reported against the ADJ-FIBER facility.

➢ Resolution: - (!) Check High Fiber Loss alarm (all fibers between the port where the alarm is raised and the port
specified as the Far End Address for this adjacency).
➢ (!!) Check that the LC-LC cable is connected properly to the FIM or Far End connector, Check that the loopback
connector is connected properly.
➢ (!!!) If the alarm did not clear five minutes after insertion of the fiber, clean the LC-LC cables between the Amplifier
and the WSS on both ends.
➢ (!V) If the alarm did not clear than Clean the Equipment port and replace the LC-LC Cable and check again alarm.
➢ (V) after complete troubleshooting please check HFL on ADJ fiber.
➢ Path: - Go to Configuration →Equipment facility provisioning →Select Direction respective card →Select Facility
type choose ADJ →fiber →Select slot & Port.

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4. Duplicate Adjacency Discovered: - This alarm is raised against an ADJ facility when two or more ports at
the far-end have the same TID-SHELF-SLOT-PORT Addresses.

➢ Resolution: - (!) Identify the shelves raising this alarm.

➢ (!!) Note the TID-SHELF-SLOT-PORT that the alarm is raised against. In the Active Alarms table, the TID appears in
the Network Element column, and the SHELF-SLOT-PORT appears after “ADJ-” in the Unit column.
➢ (!!!) In the Site Manager Equipment and Facility Provisioning application, examine the ADJ facility type lists for each
applicable equipment and each shelf. Search for the TID-SHELF-SLOT-PORT noted in the Expected Far End Address
column. Note all matches found for all shelves within the site-ID.
➢ (!V) Determine which port has the correct Far End Address and remove the duplicate entries by setting their
Expected Far End Address formats to NULL or the correct value.
➢ (V) If the alarm does not clear, contact your next level of support or your Ciena support group.

5. Fiber Type Manual Provisioning Required: - This alarm is raised against an ADJ-LINE facility when the
fiber type for the line adjacency is set to ‘Unknown fiber type’ (not provisioned), putting the line adjacency
out of service.

➢ Resolution: - (!) Provision the Fiber Type value of the alarmed line adjacency to a value other than ‘Unknown fiber
type’.
➢ (!!) Go to Configuration →Equipment facility provisioning →Select Direction Amplifier card →Select Facility type
choose ADJ-LINE →Select NDSF fiber and ok.

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➢ (!!!) If the original alarm has cleared then the procedure is complete.
➢ (!V) If the alarm does not clear, contact your next level of support

6. Shutoff Threshold Crossed: - This alarm is raised against an AMP facility when the total input optical
power to the amplifier has fallen below the provisioned Shutoff Threshold level. Or A disconnected fiber,
A pinched fiber connection, A dirty optical fiber connector.

➢ Resolution: - (!) Identify the shelves raising this alarm.

➢ (!!) Need to check Power level (Span loss) & Clean and then reconnect the input (FDMS) fibers and connectors at the
amplifier.
➢ (!!!) If the alarm did not clear five minutes after Clean of the fiber than Replace & Reconnect FDMS patch cord.
➢ (!V) If the original alarm has cleared then the procedure is complete.
➢ (V) If the alarm does not clear, contact your next level of support.

7. Optical Line Failed: - This alarm is usually raised when there is a fiber break or an intermediate
connector disconnect between neighboring sites. And the alarm is raised against AMP facilities optically
downstream of the fiber cut/disconnect.

➢ Resolution: - (!) In the Facility Type drop-down box, select “ADJ-LINE”. Record the node name (TID) reported for
the “Actual Far-End Address” of this facility. This is the neighboring (upstream) node.
➢ (!!) Use a separate power source and power meter to measure the loss between the fiber plant ingress and port 8 of
the AMP.
➢ (!!!) Check the fiber connection manually at the downstream node. At the downstream node, systematically clean
each optical connection between the fiber plant egress/patch panel towards port 8 of the AMP showing the OLF
alarm. Replace any obviously damaged patch cords.

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 ➢ (!V) Check the fiber connections at the upstream node. At the upstream node, systematically clean each optical
connection between port 5 of the AMP showing the Automatic Shutoff alarm and the fiber plant ingress / patch
panel. Replace any obviously damaged patch cords.
➢ Verify if the alarm has cleared. If the alarm does not clear and the special case above has been ruled out,
contact your next level of support or your Ciena tech team.

8. Input Loss of Signal: - This alarm is raised against an AMP facility when the total input optical power to
the amplifier has fallen below the provisioned input LOS threshold level, And a disconnected fiber, a dirty
optical fiber connector at the receiver or adjacent transmitter, a failure of the transmitting laser at the
adjacent Tx.

➢ Resolution: - (!) Identify the Amplifier raising the alarm

➢ (!!) Use a separate power source and power meter to measure the loss between the fiber plant ingress and port 8 of
the AMP.
➢ (!!!) Check the fiber connection manually at the downstream node. At the downstream node, systematically clean
each optical connection between the fiber plant egress/patch panel towards port 8 of the AMP showing the Input
LOS alarm. Replace any obviously damaged patch cords.
➢ (!V) Check the fiber connections at the upstream node. At the upstream node, systematically clean each optical
connection between port 5 of the AMP showing the Automatic Shutoff alarm and the fiber plant ingress / patch
panel. Replace any obviously damaged patch cords.
➢ If the original alarm has cleared then the procedure is complete.
➢ (V!!!) If the alarm does not clear, contact your next level of support.
.

9. Minimum Gain: - This alarm is raised when the actual span loss is less than designed value.

➢ Resolution: - (!)Identify the shelves raising this alarm,

➢ (!!) Check if the equipment is deployed according to network design.
➢ (!!!) After alarm identified need to check span loss between Both section (Near end & Far END).
➢ (!V) Check if the Peak Power Target is provisioned as designed.
➢ (V) For line facing amplifiers, Check if the actual span loss is less than the design value, than please inform to (V!)
Ciena team, and please updated design loss according to updated (Ciena-Planning) design loss,

➢ (V!!) Path: - Go to Configuration →Equipment facility provisioning →Select Direction Amplifier card →Select
Facility type choose ADJ-LINE → Click Edit open will new window →Select Target Span loss →Put the target value
according to LDT and ok.

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➢ (V!!!) If the original alarm has cleared then the procedure is complete.
➢ (!X) If the alarm does not clear, contact your next level of support.

10. Automatic Shutoff: - This alarm is raised against an AMP facility when an ALSO condition is triggered, and
is raised against any amplifier that has been shut off. An ALSO condition is cleared when the OSC receives a
clean signal from an upstream network element.

➢ Resolution: - (!) In the Facility Type drop-down box, select “ADJ-LINE”. Record the node name (TID) reported for
the “Actual Far-End Address” of this facility. This is the neighboring (upstream) node.
➢ (!!) Use a separate power source and power meter to measure the loss between the fiber plant ingress and port 8 of
the AMP.
➢ (!!!) Check the fiber connection manually at the downstream node. At the downstream node, systematically clean
each optical connection between the fiber plant egress/patch panel towards port 8 of the AMP showing the OLF
alarm. Replace any obviously damaged patch cords.

➢ (!V) Check the fiber connections at the upstream node. At the upstream node, systematically clean each optical
connection between port 5 of the AMP showing the Automatic Shutoff alarm and the fiber plant ingress / patch
panel. Replace any obviously damaged patch cords.
➢ Verify if the alarm has cleared. If the alarm does not clear and the special case above has been ruled out, contact
your next level of support or your Ciena tech team.

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11. Gauge Threshold Crossing Alert Summary: - This is a summary alarm for each AMP and OPTMON
facility, and is raised if one or more of the physical gauge power values crosses its provisioned PM
threshold.
➢ Conditions that can result in reduced power levels at a port include: - (!)A PM threshold setting that is
too low for a gauge power value (!!)A faulty or incorrectly provisioned transmitter module (!!!) A faulty or
incorrectly provisioned receive module (!V) An optical signal degradation caused by a bent optical fiber or
dirty optical connector. (V) Improper optical cable mating (V!) A disconnected optical fiber at the amplifier
output. (V!!) An optical fiber cut. (V!!!) A disconnected or missing termination.

➢ Resolution: - (!) If this alarm was raised as a result of a maintenance activity Window or during activity and it is
expected no action is required.
➢ (!!) The alarm will clear when the maintenance activity or SLAT is completed.
➢ (!!!) Verify that the PM threshold values for the alarmed facility are correctly provisioned. Adjust the value if
required).
➢ (!V)If the alarm does not clear, contact your next level of support.

12. Optical return loss: - The ORL alarm is raised against the input or Line A output port of an AMP facility.
The ORL condition is caused by a reflection somewhere downstream from the AMP facility.
➢ This reflection can be caused by: - Dirty optical connectors (2) Improper optical cable mating (3) A
disconnected optical fiber at the amplifier output (4)A degraded optical fiber.

➢ Resolution: - (!) Identify the shelves raising this alarm,

➢ (!!) APR alarm is come on only output fiber Port 5 & Port -7 Amplifier.
➢ (!!!) When ORL value is down below 17.5dB than raised APR alarm.
➢ (!V) Before clean LC-LC cable please check ORL Value in Performance monitoring.
➢ (V) Path for ORL check: - Go to Performance →Performance monitoring →Select respective Shelf & AMP slot
→AMP Port →Start monitoring.

➢ (V!) After alarm confirm then Ensure that all LC/SC connectors located after the amplifier output are properly
mated. Verify this on both ends of the connector-mating.

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➢ (V!!) Disconnect the output fiber of the alarmed optical amplifier, clean the output fiber and connectors at the
amplifier, then reconnect the fiber and check PM.
➢ (!X) If the alarm does not clear after Clean patch cord & connector, Then replace the Fiber cable.
➢ (X) Please go to Performance monitoring and check again, ORL value is up to 23dB
than alarm is cleared.

13. High Received Span Loss: - This alarm is raised when the actual span loss is higher than designed value

➢ Resolution: - (!) Identify the shelves raising this alarm,

➢ (!!) This alarm is come on only Port -8 Amplifier.
➢ (!!!) Before clean LC-LC cable please check Span loss Value in Equipment facility Provisioning Configuration menu.
➢ (!V) Path for Span check: - Go to Configuration → Equipment facility Provisioning →Select Direction AMP →Select
Facility type choose ADJ-LINE-Check Span loss.

➢ (V) If actual span loss is higher than designed value than next step.
➢ (V!) Disconnect the Direction Input fiber of the alarmed optical amplifier, and clean the output fiber and connectors
at the amplifier, then reconnect the fiber and check Span loss again.
➢ (V!!) If the alarm does not clear after Clean patch cord & connector, then replace the Fiber cable.
➢ (V!!!) Please check again actual span loss & If alarm still not clear than please check Far End Site Transmit power.
➢ (!X) If Far END site transmit power is not ok than replace fiber cable and check Near END Span loss.
➢ (X) If alarm is cleared then procedure is completed.
➢ (X!) If the alarm does not clear, contact your next level of support Ciena group.

14. Automatic Power reduction Active: - The APR alarm is raised against the input or Line A output port of
an AMP facility. The APR condition is caused by a reflection somewhere downstream from the AMP facility.
➢ This reflection can be caused by: - Dirty optical connectors (2) Improper optical cable mating (3) A
disconnected optical fiber at the amplifier output (4)A degraded optical fiber.

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 ➢ Resolution: - (!) Identify the shelves raising this alarm,
➢ (!!) APR alarm is come on only output fiber Port 5 & Port -7 Amplifier.
➢ (!!!) When ORL value is down below 17.5dB than raised APR alarm.
➢ (!V) Before clean LC-LC cable please check ORL Value in Performance monitoring.
➢ (V) Path for ORL check: - Go to Performance →Performance monitoring →Select respective Shelf & AMP slot
→AMP Port →Start monitoring.

➢ (V!) After alarm confirm then Ensure that all LC/SC connectors located after the amplifier output are properly
mated. Verify this on both ends of the connector-mating.
➢ (V!!) Disconnect the output fiber of the alarmed optical amplifier, clean the output fiber and connectors at the
amplifier, then reconnect the fiber and check PM.
➢ (!X) If the alarm does not clear after Clean patch cord & connector, Then replace the Fiber cable.
➢ (X) Please go to Performance monitoring and check again, ORL value is up to 23dB
than alarm is cleared.

Note: - “How to clear alarm” Option available in Ciena 6500.

➢ Identify the shelves raising this alarm.

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➢ If identified alarm than click and go to “How to clear” option and click.

© Copyright Ciena
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Ciena All All
2019. Rights Reserved.
Rights Reserved.
The information
The information contained
contained herein
hereinis the property
is the propertyof Ciena and
of Ciena is strictly
and confidential.
is strictly confidential. Except
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expressly
expresslyauthorized in writing
authorized by by
in writing
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