TMForum Frameworx

Training on Telecom Standards – TMForum

Today’s Topic

In this training you will learn about

The Telecom Standards – need for standards, benefits of standards. We will

discuss various standards like eTOM, SID, Open APIs in detail. We will also apply
this knowledge to given scenarios through some exercises.
Acknowledgement, Disclaim & Copyright

Trainer has a rich experience in training & consulting on the Business

Process Modelling. TMForum has Copyright ownership on the process
model eTOM ( Business Process Framework). Many Diagrams,
Designs, Process Flows used in this presentation are exclusive
property of TMForum. A few slides are contributions of some people
with expertise through their experience & contribution towards
Business Process Modeling for Global Telecom service providers. This
is to acknowledge their contribution to this presentation.
 Frameworx Overview - Part 1
Introduction to Framework
Day 1
Business Process Framework - Structure & Benefits
Frameworx Information Framework - Structure & Benefits
Overview Frameworx Overview - Part 2
Application Framework - Structure & Benefits
Day 2
Open APIs - Structure & Benefits
Business Metrics
Business Process Framework Foundation - Part 1
Introduction to Business Process Framework
Day 3
Business Process Framework - Uses
eTOM Exercise - Business Process Framework uses
Foundation Business Process Framework Foundation - Part 2
Process Flows and Business Process Framework
Day 4
Business Process Framework Extension Guidelines
Business Process Framework - Conformance
 Business Process Framework Expert - Part 1
Review of Business Process Framework
Day 5
Exercise - Business Process Framework - Mapping Customer's Process to
the Framework
Business Process Framework Expert - Part 2
Day 6 One Customer's Sample Process Flow
eTOM
Exercise - Mapping sample Customer’s Process Flow to the Framework
Expert
Business Process Framework Expert - Part 3
Day 7 Extending Business Process Framework - Do's & Don'ts
Exercise - Extending (Adopting) Business Process Framework
Business Process Framework Expert - Part 4
Day 8 Simplifying Process
Exercise - Simplifying Process
 Information Framework Foundation - Part 1
Day 9 Introduction to Information Framework
Exercise -Information Framework uses
SID
Information Framework Foundation - Part 2
Foundation
Modelling Patterns in Framework
Day 10
Information Framework Extension Guidelines
Information Framework - Conformance
Information Framework Expert - Part 1
Day 11 Review - Information Framework
Exercise - Information Framework uses
Information Framework Expert - Part 2
Day 12 Review - Modelling Patterns in Framework
SID Exercise - Applying Modelling Patterns
Expert Information Framework Expert - Part 3
Day 13 Guidelines for Extending the Information Framework
Exercise - Information Framework Extension
Information Framework Expert - Part 4
Day 14 Transforming the Information Framework
Operational Data Store and Master Data Management
 Open APIs Foundation - Part 1
Introduction to REST APIs
Day 15
Open API Structure
Open API Open API Design Patterns
Foundation Open APIs Foundation - Part 2
Open APIs Relation to the Information Framework and the Data Model
Day 16
Microservices and Open APIs
Open APIs Conformance
Open APIs Expert - Part 1
Day 17 Review of Open APIs
Exercise - Scoping APIs for business scenario
Open APIs Expert - Part 2
Day 18 Understanding Product Catalog Management API
Open API Exercise - Introducing new product (sample) in catalog
Expert Open APIs Expert - Part 3
Day 19 Understanding Product Ordering API
Exercise - Creating sample JSON for product ordering for the new sample product
Open APIs Expert - Part 4
Day 20 Extending Open APIs
Exercise - Extending Open APIs
 ODA Overview - Part 1
Day 21 Introduction to Open Digital Architecture
Open Digital ODA Elements
Architecture ODA Overview - Part 2
Foundation Components in ODA
Day 22
Sample Migration Approach
TM Forum Frameworx
Overview
Unit 1 – Frameworx Fundamentals
Lesson 1
• Introduction to Frameworx

Lesson 2
• eTOM – Business Process Framework

Lesson 3
• SID – Information Framework

Lesson 4
• TAM – Application Framework

Lesson 5
• Open API –Integration Framework

Lesson 6
• TM Forum Business Metrics
Lesson 1: Introduction to Frameworx
TMFORUM
Frameworx
Telecom Industry Evolution

Monopolies -> Open Markets

Circuit -> IP Networks Proprietary -> Standards

Voice -> Data -> Video

2G -> 3G -> 4G (LTE)
Products & Services
Telecom Industry Trends

Source: http://trendsafari.com/visual-culture/how-technology-changes-the-world/
Multiple providers & end-points in the eco-system

Smart
Tablet Phone PC Games Smart
TV console meter

Application
service
provider Wireless / fixed
Access
Infomediary: App
networks
broadband
store/aggregator
Cloud App
computing Store
service provider Aggregator
Transport /
network
service provider

Application
MPLS or CDN
service
provider
service
Everchanging Dimensions

• The landscape of the telecommunications industry is changing and growing

rapidly.
• The industry is experiencing significant change in Technology, products,
vendors, customer expectation, and competition.
The World is changing

“Communications service providers (CSPs) are the lead partners in just 16% of the 600+ enterprise 5G
projects identified globally up to and including Q1 2021, down from 21% a year earlier”
Mary Lennighan, Telcom TV, Jul 7, 2021​

“Telcos further side-lined in enterprise 5G market”,

Omdia
The need for change

• The telecoms industry is going through a profound transformation. Market saturation,

technical & business legacy together with fast changing customer expectations have
placed continuous pressure on operating costs and operational agility.

• To emulate and collaborate with the hyperscale and more nimble players, CSPs need to
fundamentally rethink their operating model and processes, speed of decision making,
culture, ways of working and systems that support them.

• A rapid and radical shift to an open, modern software-based technology architecture

that enables new operating and business models is therefore needed
• One which is loosely coupled, cloud native, data and AI driven made up of standard
components which can be easily procured and deployed
HealthCare Business Model – Products & Services
A new approach to software
• The Operator’s share of the industry profit
pool has declined over the years and that
trend continues
• This decline has, in part, been attributed to
the slow reaction to changing circumstances
and a failure to change business strategy
• The drive to reduce costs, quicken time-to-
market and find new revenue streams is
becoming an imperative
A new approach to Business Models

• For CSPs, capturing value in the digital infrastructure market will mean
offering attractive new services and embracing new business models
• These new revenues will come from a broad range of services, typically
delivered in partnership with others. In many cases, there will be an
extended ecosystem of partners, commonly referred to as B2B2x.
• 5G, as part of the digital infrastructure market, holds the potential to
unlock new revenue streams from many industries, from manufacturing
to smart health, and from automotive to smart cities
• The available margins and digitization business cases for these
industries will often require scale to be effective, meaning service
providers will need the capacity to deliver and operate 10x or 100x the
diversity of services they do today and 10x or 100x more efficiently
A new approach to procurement

• Legacy OSS/BSS were designed and customised to operate for a known

product set, to a known scale often on customised hardware configurations

• The process of selecting and procuring software in the telecoms industry is

an expensive business. TM Forum research shows the cost to the industry
is as much as $1Bn per year, and those are only the direct costs.

• The true cost of the inflexibility, risk and impact on business agility of
running lengthy RFP processes is certainly far higher

• The procurement / implementation timescale is often measured in months

A new approach to infrastructure

Tra i onal igi al ar ner

ero ouch ar nering
Tra i onal
omain igi al omain ar ner omain
Opera ons

ero ouch n ero era ili y

na le , eal Time era on

SSSS
SS
lou a e T ro uc on om onen
OSS

etwork Vir uali e n ra ruc ure

• Central to addressing these issues, is the move away from traditional monolithic and
customised software silos to an infrastructure based on software which is
autonomous and powered by artificial intelligence
• The need therefore is to adopt an infrastructure development model that can be
more easily integrated and deployed that will allow companies to treat operations as
flexibly as modern software, meaning that they can automate operational processes
from initial deployment to continuous upgrades and full lifecycle management
Why Standards?

New Revenue Growth, New

Services, Complex Bundles
with E2E Flexibility
AGILITY

Standards are essential

Do You need the agility to respond
to market demands quickly and
more effectively

It is critical
To Improve Margins EFFICIENCY
Core business operations must
At lower be optimized and automated to
risk and run at the lowest possible cost
cost

Time To Market
EXPERIENCE
Eg, 4G/LTE You need to deliver the
Services experience your customers
demand
Faster

All this Complexity necessitates Standards to

simplify the Business Transformation
Telecom Industry – Standards / Frameworks

Customers

Products & Services

TMN Model & Tele
Management Forum
Frameworks
Operations (OSS/BSS)
ITU-T
ETSI
ISO
Network OSI
GSM Forum
Wireline Wireless Cable WiMAX Forum
DOCSIS
Operational Support Systems (OSS) form the back office infrastructure that gives etc
Service Providers the ability to create, deploy, manage and maintain communication
services.
Participant Views

• What is eTOM?

• How it can be used?

• What is Frameworx?
Enterprise Architecture

The Lawrence Berkeley

National Laboratory
Enterprise Architecture
Framework Enterprise architecture is the organizing logic for business processes
and IT infrastructure reflecting the integration and standardization
requirements of the company's operating model. The operating model
is the desired state of business process integration and business
process standardization for delivering goods and services to customers

MIT Center for Information Systems Research

Common Elements in Enterprise Architecture

Business Process Architecture describes the business

processes that have to be put in place in order for the
business to operate efficiently and support effectively
the enterprise business objectives. Business Strategy
Business
Application Architecture provides a blueprint for the
individual application systems to be deployed, their
Application interactions, and their relationships to the core business
processes of the organization

Information (Data) Information (Data )Architecture describes the structure

of an organization's logical and physical information and
information management resources.
Technology
Technology Architecture describes the software and
hardware infrastructure intended to support the
deployment of core, mission-critical application.
Frameworx as Enterprise Architecture

Strategy, Infrastructure & Product

Infrastructure Product Readiness Fulfilment
Operations
Assurance Billing
Business
Strategy
Marketing & Offer Management Customer Relationship Management Models and
Service Development & Management

Resource Development & Management

Market Segment
Market Strategy & Plan Marketing Campaign
Service Management & Operations

Resource Management & Operations

Competitor Sales Statistic
Contact/Lead/Prospect
Sales Channel
Processes
Product Strategic Product Portfolio Plan Product Performance
Product Specification Product Offering Product Usage
Customer Customer Order Customer Problem Applied Customer Billing Rate
Customer Interaction Customer Statistic Customer SLA Customer Bill Customer Bill Inquiry
Supply Chain Development & Management Supplier/Partner Relationship Management
Service Service Applications Service Performance Service Strategy & Plan

Information
Strategic & Enterprise Service Specification
Enterprise Risk Service Enterprise Effectiveness
Configuration Service Usage
Knowledge & Research Service Trouble Service Test
Planning Management Management Management

Resource Resource Topology Resource Performance Resource Strategy & Plan

Financial & Asset Stakeholder & External Human Resources
ManagementResource Specification Resource Configuration
Relations Management Resource UsageManagement Resource Trouble Resource Test

S/P Performance S/P Bill

Supplier/Partner S/P Interaction S/P Order
S/P Problem S/P Bill Inquiry
S/P Plan S/P Product S/P SLA S/P Statistic S/P Payment

Root Party Business Interaction Usage Project Performance

Revenue Assurance

Base Types Location Agreement Policy Time

Applications

Technology
Frameworx Terminologies
Frameworx – What it is
• Frameworx is the Telecom industry’s most
comprehensive IT Architecture covering both
OSS and BSS

• Provides the flexibility of a vendor and

technology-independent blueprint

• Allows Service Providers to realize other

standards (like ITIL) implementations through
the Business Process Framework
Frameworx Components

• The Business Process Framework (eTOM) –

Activities Tasks

• The Information Framework (SID) – Entities

• The Applications Framework (TAM) –

Functionality

• Open APIs - The Integration Framework –

Business Services
Current Telecom Industry & Frameworx
Deliver
directly

What is
delivered

Digital Bridge
Deliver
indirectly
Why We Need Frameworx

• Alignment of Business and IT - Shared Vision

• Reduction of Risk
• Improved Services to Customers
• Quicker Product Development
• Common Understanding, Common Language, Common View
• Faster Response to Change
• Better Strategic Decision Making
• Synergy – Reduction of Duplication
• Foundation for Mergers & Acquisitions
• Improved Procurement Process
• Increased Adaptability and Agility
Quiz

• What is TMForum Frameworx?

• What is Enterprise Architecture?

• Name the 4 Frameworx components

• How do Frameworx component compare with Enterprise Architecture

components?

• What is eTOM?

• What is SID?
Frameworx Components
Frameworks building blocks: Domains

Market & Sales

Customer

Product

Integration
Common

Service

Resource

Business Partner

Enterprise
Product, service and resource relationship

Marketing view ,
Product external
Service perspective
Provider
Service
Service
Engineering
view , internal
perspective
Resource
Lesson 2: The Business Process Framework
Goals Achieved using the Business Process Framework

Provide an Manage
enterprise-wide complex
process business
discipline relationships

Be consistent Develop clearer

and re-use IT requirements

Reduce
management
time
and cost
Frameworks building blocks: categories / areas

Strategy, to Readiness (S2R) Operations

Frameworks building blocks: verticals

Strategy, to Readiness (S2R) Operations

Strategy Capability Lifecycle Operations Fulfilment Assurance Billing &
Management Delivery Management Readiness Revenue
& Support Management
Current Version – Version 21

Strategy, to Readiness (S2R) Operations

Strategy Capability Lifecycle Operations Fulfilment Assurance Billing &
Management Delivery Management Readiness Revenue
& Support Management

Market & Sales

Market & Sales

Customer
Customer

Product
Product
Common
Common

Service
Service

Resource
Resource

Business Partner
Business Partner

Enterprise
eTOM – Process Map

Is a third
level core
process
eTOM hierarchy

Operations
Process Categories / Areas S2R

Domains Market Sales Product Customer Service Resource

Business
Partner
Enterprise

Service
Core Processes 2 Services
Strategy and
Planning
Service Delivery
Capability
Service
development &
Retirement
SM&O Support
& Reediness
Service
Configuration &
activation
Problem
Management
Service Quality
Management ll
Service Guiding
&Mediation

Core Processes or Task Processes3 Create Service Trouble Correct & Survey &
Report Service Diagnose Close Service Track & Manage
Resolve Service Analyze Service
Problem Service Problem Trouble Report Service Problem
Report Problem Problem

Core Processes or Task Processes4

Convert Report Estimate Time
Generate
to Service For Restoring
Service Problem
Problem Format Service

Tasks
In more detail
Dynamic View
Potential Partner Enterprise Web Site

Establish
Log Party Collect Party
Party

Potential Partner
Interaction Data
Relationship

Partner Self On-boarding

Gain
Collect Party Collect Party Approval for
Demographic Profile Party
Sales/Marketing Agreement

Welcome
New Party

Partner On-boarded and Welcomed

Uses of Business Process Framework

Developing process flows

Defining project scope

Plan, design, test, and deploy applications

Transforming business processes

Procurement request support

Role/organization mapping

Managing Key Performance Indicators

Lesson 3: The Information Framework
Objectives of Information Framework

Reducing time to
market /introduction Reducing the cost
of new of integration
technologies

Reduce Facilitate
management time new/existing
and cost development

Support multiple
implementations
from
a single model
Information Framework domains
Common Market / Sales

Customer

Product

Service

Resource

Business Partner

Enterprise
Key Concepts: Business Entities & Aggregate Business Entities

Customer ABE
Customer
Customer
Customer Account
Account
Contact

Customer
Credit
Profile
Sample Unified Modeling Language (UML) Class Diagram
Information Framework Uses

Starting Point for Database Development

Facilitating Application Integration

Defining Project Scope

Developing APIs

Supporting Procurement Process

Lesson 4: The Application Framework
Benefits of Application Framework

Provide standard Provide Common

Application Application
requirements Language

Guide efficient
system architecture Enable
development and Automation
deployment

Facilitate mergers &

acquisitions
Application Framework Domains
Common Integration
Market / Sales

Customer

Product

Service

Resource

Business Partner

Enterprise
Structure of the Application Framework
Structure of the Application Framework
The Application Framework (TAM)
Application Framework Uses

Cataloging application functionality

Designing an application architecture

Defining Project Scope

Identifying application owners and users

Supporting Procurement Process

Lesson 5: The Open API
Goals Achieved

Reducing the
Enable & Ensure
cost of
Interoperability
integration

Reduce
management Reduce
time Customization
and cost

Reduce installation
difficulty
API Ecosystem
The ecosystem contains representational state
transfer, referred to as REST based APIs. A RESTful
API is an API that uses HTTP requests to GET, PUT,
POST and DELETE data.

On-boarding to Cash
APIs mapped to Frameworx domains
API Data Model Fragment

Reference to
Information related entity
Framework
extension
Lesson 6 : Business Metrics
Goals Achieved using Business Metrics

Measure Health of Need for

Measures that
Business require Attention

Promotion of
Comparison with superior
Peers performance areas

Identifying
Business
Aspects to be
prioritized
Business Metrics Domains

Revenue & Margin

(Finance)

Customer Operational
Experience Efficiency
(Outside-in View) (All Around View)
Business Metrics Process Focus Areas

Focus Areas
Revenue & Margin
General
Customer
Management
Customer Operational Fulfilment
Experience Efficiency
Assurance
Billing
Business Metrics Topics - Domain Specific
1. Margin/Revenue
2. OpEx/CapEx
3. OpEx/Revenue

Revenue & Margin

1. Preferred Access
1. Unit Cost
2. Customer Time Spent
2. Time
3. Usability
4. Accuracy
Customer Operational 3. Rework
4. Simplicity
5. Contact Availability
6. Security
Experience Efficiency 5. Process Flexibility
& Automation
7. Pricing Flexibility
6. Utilization
Business Metrics Framework - Scaffold
Business Metrics Framework - Scaffold

Revenue & Margin

Topics
Customer Operational
Experience Process Focus Efficiency
Areas
Metric Example
Number of Min. Customer Incident Handling Time, Per Customer Incident Resolved
Metrics Definition Spreadsheet
 Best Practices

Becoming Agile and Virtualized

Becoming Customer Centric
Becoming Open and Effectively Partner
Goals Achieved

Rapidly
Increase Reduce cost addressing
agility and risk business
problems
Enable
Delivering a

Best Practices
deployment
personalized
of new customer
services and experience
products
Future-
Solving digital Optimizing
service proofing ecosystem
management customer participation
challenges
experience
Thank You!