AKI’s Poona College of Arts, Science & Commerce

A
PROJECT REPORT
ON
“A STUDY ON JOY AT WORKPLACE (IMPACT OF HAPPINESS AND
RECREATIONAL FACILITIES) IN AN ORGANIZATION, WITH SPECIAL
REFERENCE TO SHREE BALAJI CORPORATION, PUNE.”
SUBMITTED TO
SAVITRIBAI PHULE UNIVERSITY, PUNE

FOR THE PARTIAL FULFILLMENT

OF THE DEGREE OF
BACHELORS IN BUSINESS ADMINISTRATION
AND

ANJUMAN KHAIRUL ISLAM’S

POONA COLLEGE OF ARTS, SCIENCE AND COMMERCE, PUNE
UNDER THE GUIDANCE OF
PROF. HEENA SAYYED
BY
MS. ZARREEN KAUSAR SHAIKH
TYBBA, DIV: A
HUMAN RESOURCE MANAGEMENT
(BBA)
YEAR: 2019-2020

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PREFACE

This Project has been prepared as a part of the Savitribai Phule University course
curriculum. The topic for this project is,

“TO STUDY THE JOY AT WORKPLACE IN AN ORGANIZATION, WITH

SPECIAL REFERENCE TO SHREE BALAJI CORPORATION”

I found it very interesting and educative. I gained knowledge about some of the
important aspects in the field of HR. A practical exposure of working in an
organization; although for a brief period will however benefit me in the long run.
This experience will be treasured by me always.

Most of the people are trying to find a scope in this sector. Before entering in this
sector one should have knowledge of an overview of how this industry operates.

Keeping this in mind, it is the matter of great privilege and satisfaction for me to
present this report before the readers. I am sure this attempt of presentation will
bridge the gap between theory and practice.

Although I have tried my level best to prepare this report an error free report. Every
effort has been made to offer the most authenticate position with accuracy.

ZARREEN KAUSAR SHAIKH

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ACKNOWLEDGEMENT

First I would like to thank AKI’s Poona College of Arts, Science and Commerce who have given
me the opportunity to pursue my Bachelor in Business Administration program which gave me
thorough insights and experience of the corporate sector that definitely results into one of the
valuable achievements in my Successful Career.

I take this opportunity to express my deep sense of gratitude and appreciation to my project
guide Prof. Heena Sayyed for assistance, motivation, and being a continual source of
encouragement for me. She gave her timely guidance, cooperation and encouragement. I would
also like to thank our honorable Principal, Prof. Dr. Aftab Anwar Shaikh

I am grateful to Mr. Vijay Manikrao Gaikwad (Owner at Shree Balaji Corporation) for his
invaluable guidance and cooperation during the course of the project. He provided me with his
assistance and support whenever needed that has been instrumental incompletion of this project.

I am forever thankful to my parents and friends for their emotional support which kept me
cruising all thought

ZARREEN KAUSAR SHAIKH

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DECLARATION

I hereby declare that the following documented Project Report titled –

“TO STUDY THE JOY AT WORKPLACE IN AN ORGANIZATION,

WITH SPECIAL REFERENCE TO SHREE BALAJI CORPORATION” is an authentic work

done by me.

The study was undertaken as a part of the course curriculum of BBA Full Time Program

Savitribai Phule Pune University of Pune.

Date: 04/06/2020

Place: PUNE

(Name of the student)

ZARREEN KAUSAR SHAIKH

___________________
(Signature of student)

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TABLE OF CONTENTS
Chapter No. Particulars Page No.

1 Executive Summary 7 - 11

1.1 Introduction to study

1.2 Research Objectives
1.3 Scope of the study
1.4 Limitations of study
1.5 Research Method
1.6 Major Findings
1.7 Major Suggestions

2 Company Profile 12 - 29

2.1 About the Company

2.2 Vision
2.3 Mission
2.4 Contact Source
2.5 Team
2.6 Objectives
2.7 Values
2.8 Fleet ownership and turnover
2.9 Verticals
2.10 Branches
2.11 Fleet Descriptions
2.12 Programs
2.13 Clients

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3 Review of Literature 29 - 34

4 Research Methodology 35 - 37

4.1 Introduction
4.2 Data collection method
4.3 Research Tool
4.4 Sampling
5 Data Analysis & Interpretation 38 - 52
6 Findings & Observations 53 - 54
7 Conclusions 55 - 56
8 Suggestions 57 - 58
9 Bibliography 59 - 60

9.1. Books
9.2. Websites
10 Annexure 61 - 64

10.1. Questionnaire

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CHP. NO. 1

EXECUTIVE SUMMARY

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1.1. Introduction to study

“A Study on Joy at Workplace (Recreational Facilities &Happiness)

in an Organization”

Intellectual behavioral and emotional commitment to meaning and satisfying work. By joy, we refer to
the feeling of success and fulfillment that result from meaning work without joy and meaning in work,
the workforce cannot perform as it potential. Joy and meaning are generative and allow the best to be
contributed by each individual, and the team they comprise, toward the work of the “Triple Aim every
day”. Some life coaches have noted that one of the most important lesson that companies have learned
over time is that by encouraging and fostering a fun work environment and one that inspires employees
to take joy in their work can reap enormous benefits. Happy employees are said to be loyal employees
and loyal employees can do amazing things. One of the most important element is motivating and
engaging employees is by having a positive and healthy company environment. Creating a positive
environment for your employees will make your team happier and your company will do better as a
result.

1.2. Research Objectives

The current research will be aimed at determining the employee’s joy at workplace i.e. happiness at
work and recreational facilities.

1. To study the attitude of the employees towards their work in the organization

2. To study whether the employees get sufficient welfare and recreational facilities

3. To study the effect of recreational facilities on employee performance

4. To study the need of joy and happiness of the employee in an organization

5. To study the scope for improvement in work culture by creating joy at workplace

6. To give suggestions for the growth and perception of the company

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1.3. Scope of the study

1. Joy at workplace is an important input for the employees in the organization, for a better output.

2. It comprises of extrinsic and intrinsic factors and help maintain and enable willing work forces.

3. It is an interesting and significant area for conducting research.

4. This report is useful to the management of the company to know the satisfaction levels and needs

of the employees and they can take measures to increase productivity.

5. The study made on the topic joy at workplace will reveal the factor of feelings of the employee

and area of development in the organization.

6. The in depth study on the topic helps us to identify and maintain the personality patterns, social

connections, Autonomy and decision making, financial security, innovation and creativity,

acceptance and empathy, challenges and diversity of tasks and work life balance.

1.4. Limitation of the study

1. The study is conducted only in Shree Balaji Corporation

2. Due to the limitation of the time of research could not be made more detailed

3. Due to confidentiality of some information accurate response was not revealed by some of the

respondents

4. Some of the replies of the respondents may be biased

5. Respondents had marked the answers in questionnaires which may be socially incorrect

irrespective of their actual feelings

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1.5. Research Method

Research method used over here is Questionnaire.
1. Primary Data

Primary data was collected from the respondents by administering a structured questionnaire and

also through observation, interview and discussion with management.

2. Secondary Data

Apart from primary data collected, the data collected through text books, the records of Shree

Balaji Corporations, Journals from library, and Internet is used for the study.

1.6. Major Findings

The major findings of the study are:-

1. Almost all employees have positive opinion towards the satisfaction level on present
methods which is followed by the company.
2. The welfare and recreational facilities of the company has positive impact on employees job
in various ways like, increase in efficiency, lesser errors, high involvement. It helps to
create positive results and good work environment in the organization.
3. According to the employees the outcome of the joy and happiness at workplace are like this,
increase efficiency, motivation to learn and perform better, improved interpersonal relations
and career development.
4. During the work hours employees face problems like communication, misunderstanding and
sometime grievances. In order to ensure and maintain employee relations company has a
grievance cell which works efficiently
5. Almost all employees are very clear about their needs and performance in the organization.
6. For most of the employees, welfare and recreational facilities (basic reason for the
happiness of the employees) are content has met their needs.
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7. Most of the employees have attended various programmes arranged by the company for the
workers for refreshing their minds and it helps them feel joy at work.

1.7. Major Suggestions

The major suggestions are:-

1. The organization has to concentrate more on employees who are not satisfied with the
present work culture of the organization; they have to be counselled to know their reasons
for not being satisfied. So that effectiveness can be achieved.
2. The identification of the joy at work (happiness and various facilities) should be done in
view of fast changing technology, management practices and infrastructure.
3. A standard measure before and after each type of programs on level of knowledge, skills,
attitudes and behaviour, will help to measure its effectiveness more accurately.
4. The company has to ask its employees to suggest the methods which they think is more
helpful in keeping the motivation and achieving the organizational goals.
5. Employee’s perception should be considered for planning and decision in various steps.
6. Employees should be properly appraised for their hard work.
7. Evaluation of work culture, facilities and employee relations should be done more often to
ensure the happiness of the employee. Because employees are the important factor to
achieve the organizational goals.

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CHP. NO. 2

COMPANY PROFILE

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2.1. About the Company

We are pleased to introduce our reputation in transportation (logistics) & Clearing & Forwarding
Agents. As premier service Road Freight Forwarders, we rank apex in designing logistics
infrastructures which provide the best compromise between cost, speed and reliability.

The SHREE BALAJI ROADLINES has earned “Best Transporter” title for process of
designing and executing logistics plans.

The target groups of SHREE BALAJI ROADLINES are those customers for which the standard
service of the common forwarding Agents is not sufficient. We seek to distinguish ourselves by
providing the most possible flexibility and reliability in customer service. Our network enables
clients to benefit from a package tailored to their individual needs and time requirements. As an
accredited intermediary in your logistics chain, we keep the promise you gave to your
customers: - JUST-IN-TIME. Attached herewith is an outline of our firm’s profile, services
respectively.

Mr. Vijay Manikrao Gaikwad founded SHREE BALAJI ROADLINES in year 1999.
Simultaneously an office was opened at Shop No. 3, Laxmi Park, Pingale wasti, Mundhwa, Pune
411036 Maharastra to carry out all forwarding operations. The director acquired wide
knowledge and experience within long years of working for district & state level forwarding
businesses; having thereby occupied leading positions. Over the years, the firm successfully
acquired a highly satisfied number of customers. To consolidate and cultivate confidence in
SHREE BALAJI ROADLINES, competence is therefore the primary ambition of the firm.

We offer supply chain management solutions for trucking, warehousing and intermodal
transportation, delivered through three fully integrated divisions.

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2.2 Vision of the organization

Continuously offer innovative and reliable supply chain management solutions, meeting our
customers changing business requirements with efficiencies of cost and time.

2.3 Mission of the organization

Our Endeavour is to set new standards in providing cost effective logistics solutions with an
emphasis on safe and timely deliveries thereby exceeding our customer’s expectations.

2.4 Contact Source

Address: Gate No.901, Kadam Wak Vasti,

Pune Solapur Road, Near Toll Plaza.
Loni Kalbhor, Tal-Haveli, Dist-Pune.
Pin Code-412201

Contact: 020-26911073 / 9623700073

Info: [email protected]

Mail: [email protected]

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2.5 Team of the organization

Mr.
Sohan
Chief Operating
Officer
Goel
MBA from IIM

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2.6 Objectives of the organization

2.7 Values of the organization

To enhance mission performance and achieve our shared goals, we are committed to promoting
a culture founded on these values.

INTEGRITY

Respect and care for others and protect the information we handle.

Conduct ourselves in an honest, trustworthy and ethical manner at all times.

Gain strength from the diversity in our cultures.

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INNOVATION

Embrace and stand ready for change.

Courageous and willing to take on new challenges.

Have an enterprising spirit, striving for innovation and accepting the risk-taking that comes with
it.

TEAM SPIRIT

Open, respectful and dedicated to making others better.

Have a passion for challenge, success and being on a winning team.

Build teams around our strengths.

2.8 Fleet ownership and Turnover

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2.9 Verticals of the organization

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2.10 Branches of the organization

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Bulk Terminal Operations

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2.11 Fleet Description

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2.12 Programs at the Organization

Cummin Customer Connect Program

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Drivers Day Program

Product orientation and maintenance training

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Auto Expo 2018

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2.13 Clients of the organization

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CHP. NO. 3

REVIEW OF LITERATURE

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Intellectual behavioral and emotional commitment to meaning and satisfying work. By joy, we refer to

the feeling of success and fulfillment that result from meaning work without joy and meaning in work,

the workforce cannot perform as it potential. Joy and meaning are generative and allow the best to be

contributed by each individual, and the team they comprise, toward the work of the “Triple Aim every

day”. Some life coaches have noted that one of the most important lesson that companies have learned

over time is that by encouraging and fostering a fun work environment and one that inspires employees

to take joy in their work can reap enormous benefits. Happy employees are said to be loyal employees

and loyal employees can do amazing things. One of the most important element is motivating and

engaging employees is by having a positive and healthy company environment. Creating a positive

environment for your employees will make your team happier and your company will do better as a

result.

Happiness and satisfaction are subjective concepts – while for some of us monetory benefits can be

equated with job satisfaction, some might strive for recognition of their hard-work and lose motivation

on failing to achieve so.

For some people, having a friendly environment at work is an essential requisite for deriving pleasure.

No matter what the standards are, being content with our careers is crucial for maintaining the ‘work-

life’ balance.

The University of Warwick, UK, in one of their studies revealed that happy workers are up to 12%

more productive than unhappy professional. They are more likely to be the proud owner of good

health, have smooth flowing professional and personal relationships, and prove to be more beneficial

for the organization as a whole.

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It is an emotion, a sense of well being that comes when we feel good about the work we do when we

feel involved in ‘the professional commitment.’ Arbedjsglaede is a common word in Denmark, which

means happiness at work. In a fundamental sense, workplace happiness comes when:

1. We enjoy doing tasks assigned to us

2. We feel right about the people we are working with

3. We are happy with the financial benefits we get from the job

4. We have the cope of improving our existing skills

5. We feel respected and acknowledged at work

Joy at workplace is not the sum of proper investment and good returns; it is more than that. Individual

factors like personality traits, level of perception, underlying psychological stressors, and emotional

intelligence influence the degree to which we feel comfortable in a professional situation.

In the book, “The Happiness Advantage” author Shawn Achor stated that a company with happy

employees could increase their sales by 37%productivity by 31%, which directly contribute toward

building a high-performance work environment and improves the quality of life for all people involved

with work.

The Importance of Happiness At Work

The concept of happiness at work was not there until a few decades ago, and there is a reason for that.

In the last few years, we have seen drastic changes in the industrial sector- we now work in positions

that did not exist twenty years ago.

1. Happiness Multiplies Success

2. Happiness Builds Positivity

3. Happiness Reduces Stress

4. Happiness at work means a healthy life

5. Happiness at work increases likeability

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The science behind happiness at work

Happiness is a strong positive emotion and is a fundamental human experience (Diener and Diener,

1996).

Since ages, happiness has been an intriguing aspect of research and history, however, a relatively

recent inclusion in the field of psychology (Mc Mahon, 2006). Positive psychology, or the science

of happiness, which became popular in the past decade, was the first step by mental health

professional to gauge the importance of joy in different walks of life (Seligman, 2000).

The investigation of joy, or positive brain science, is a more extensive part of regular brain

research and comparatively contemporary. Until several years ago, psychological research was tied

in with taking care of the mental problems and taking life back to the regularity.

Recreational Facilities:

Recreation is an activity of leisure, leisure being discretionary time. The need to do something

for recreation is an essential element of human biology and psychology. Recreational activities

are often done for enjoyment, amusement, or pleasure and are considered to be “fun”.

In business world the recreational facility is often offered as the facility to the employees for

their well being and happiness at work.

List of recreational facilities

Basically there are four types of Recreation

1. Physical activities – sports, games, fitness, etc.)

2. Social activities ( parties, banquets, picnics, etc)

3. Camping and outdoor activites (day camps, resident camps, backpacking, float trips, etc.)

4. Arts and crafts activities ( paintings, scrap booking, ceramics, woodworking, etc).

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CHP. NO. 4

RESEARCH METHODLOGY

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4.1. Introduction

There are mainly two different research methods, quantitative and qualitative in collecting
information. It is important to choose appropriate research methods to achieve the research
purpose. Quantitative research method is associated with numerical, statistical or mathematical
measurements to investigate the relationship between theory and research. This method is
applied to test theories and expressions. It was first developed to investigate natural
phenomenon, then started to be applied in social sciences in surveys, econometrics, laboratory
experiments, etc. Questionnaire is often considered as one of the main approaches in gathering
data for social research. On other hand, qualitative method, the second type of research method
is aiming to understand human behaviour by applying inter-related interpretive practices. Instead
of comprehensive analysis of large numbers of samples, qualitative methods pay attention to
wide range of practices which present individual knowledge, opinions and feelings. It can be
achieved by multiple research approaches including interview, focus group, and ethnography.
Briefly speaking, in qualitative research, outcomes and findings are described in words, while in
quantitative research, these are described in numbers.

Both qualitative and quantitative methods are applied in this research paper. We believe
quantitative and qualitative methods are not opposite to each other; applying together can help to
complete our findings. The research approach to be applied here is questionnaire through which
data and information will be collected based on theories and previous studies. The main part of
questionnaire result will be expressed.

4.2. Data Collection Method

1. Primary Data

Primary data was collected from the respondents by administering a structured

questionnaire and also through observation, interview and discussion with management.

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2. Secondary Data

Apart from primary data collected, the data collected through text books, the records of Shree

Balaji Corporations, Journals from library, and Internet is used for the study.

4.3 Research Tool

Research tool used in this study is Questionnaire.

4.4Sampling

In statistics, quality assurance, and methodology, sampling is the selection of a subset (a

statistical sample) of individuals from within a statistical population to estimate characteristics of

the whole population. Statisticians attempt for the samples to represent the population in

question. Two advantages of sampling are lower cost and faster data collection than measuring

the entire population.

1. Sample Population:

There are totally 200 employees working in the organization.

2. Sample Size:

Out of the total strength the sample taken amongst workers is 50 employees.

3. Sample Method:

The research was made by the survey in accordance to the convenience of the employees. So the
sample type is convenient sampling.

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CHP. NO. 5

DATA ANALYSIS &

INTERPRETATION

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Q.1.

Are you happy being a part of this organization?

Yes No

45 5

50
45
45

40

35

30

25

20

15

10
5
5

0
No of employees

Yes No

INTERPRETATION:

When the employees were asked about the above questions,

The results were – 90% of the employees said yes and 10% of the employees said no.

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Q.2.

Do you enjoy and feel satisfied with the organization’s work culture?

Yes No

45 5

50
45
45

40

35

30

25

20

15
10
10

0
No. of employees

Yes no Series3

INTERPRETATION:

When the employees were asked about the above questions,

The results were – 90% of the employees said Yes, and 5% of employees said No.

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Q.3.

Do you agree that you are supported & respected with the people you work in the organization?

Strongly Agree Agree Neither Agree Nor Disagree

disagree
25 15 5 5

30

25
25

20

15
15

10

5 5
5

0
No. of employees

strongly agree agree neither agree nor disagree disagree

INTERPRETATION:

When the employees were asked about the above questions,

The results were – 50%, 30%, 10% & 10% accordingly

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Q.4.

Do you agree that you are rewarded for your hardwork?

Strongly Agree Agree Neither Agree Nor Disagree

disagree
35 10 5 0

40

35

30

25
stringly agree
20 agree
neither agree nor disagree
15 disagree

10

0
No. of employees

INTERPRETATION:

When the employees were asked about the above questions,

The results were – 70% employees strongly agreed, 20% employees agreed, 10% employees
said it was none of it and 0% employees responded to disagreed.

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Q.5.

Is being rewarded keeps you motivated?

Yes To some extent No

45 5 0

50

45

40

35

30
yes
25
to some extent
20 no

15

10

0
No. of employees

INTERPRETATION:

When the employees were asked about the above questions,

The results were – 90% said Yes, 10% said to some extent and 0% said No.

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Q.6.

Does your company provide you with welfare facilities?

Yes No

45 5

50

45

40

35

30

25 yes
no
20

15

10

0
no of employees

INTERPRETATION:

When the employees were asked about the above questions,

The results were – 90% of the employees said Yes and 10% of the employees said No.

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Q.7.

Are you satisfied with the welfare facilities of the company?

Yes To some extent No

35 10 5

40

35

30

25

yes
20
to some extent
no
15

10

0
no. of employees

INTERPRETATION:

When the employees were asked about the above questions,

The results were – 70% of the employees said yes, 20% of the employees said to some extent
and 10% of the employees said no.

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Q.8.

What recreational facilities your company provide?

Social Activities Musical Activities Cultural Activities Get together

15 0 35 5

40

35

30

25
social
20 musical
cultural
15 get together

10

0
no

INTERPRETATION:

When the employees were asked about the above questions,

The results were – 20%, 0%, 70%, & 10% respectively

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Q.9.

What is your opinion about present recreational environment?

Excellent Good Average Below

10 30 8 2

35

30

25

20 excellent
good
15 average
below average

10

0
HIGHLY SATISFIED EMPLOYEES

INTERPRETATION:

When the employees were asked about the above questions,

The results were – 20% of the employees said it was excellent, 60% of the employees said it was
satisfactory, 16% of the employees said it was Average and 4% of the employees were
dissatisfied.

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Q.10.

Do you agree that recreational facilities help you improve your performance?

Strongly Agree Agree Neither Agree nor Disagree

disagree
35 10 5 0

40

35

30

25
strongly agreed
20 agreed
neither agreed nor disagreed
15 disagreed

10

0
no of employees

INTERPRETATION:

When the employees were asked about the above questions,

The results were – 70%, 20%, 10%, 0% respectively

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Q.11.

Does the organization provide the practice of positive reinforcement?

Yes No
45 5

50

45

40

35

30

25 yes
no
20

15

10

0
no of employees

INTERPRETATION:

When the employees were asked about the above questions,

The results were – 90% of the employee said yes and 10% of the employee said No.

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Q.12.

Do you agree that you have been provided with the essential tools, safety equipment and training
while working.

Strongly Agree Agree Neither agree nor Disagree

disagree
25 5 15 5

30

25

20

strongly agreed
15 agreed
neither agreed nor disagreed
disagreed
10

0
no of employees

INTERPRETATION:

When the employees were asked about the above questions,

The results were 50% , 30%, 10%, & 10% respectively

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Q.13.

Do you enjoy doing the tasks assigned to you?

Yes No
40 10

45

40

35

30

25
yes
20 no

15

10

0
no of employees

INTERPRETATION:

When the employees were asked about the above questions,

The results were – 80% of the employee said yes and 20% of the employees said no

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Q.14.

Do you agree that joyful environment at workplace increases your productivity while working?

Strongly Agree Agree Neither Agree nor Disagree

disagree
25 15 5 5

30

25

20

strongly agreed
15 agreed
neither agreed nor disagree
disagree
10

0
no of employees

INTERPRETATION:

When the employees were asked about the above questions,

The results were – 50% , 30%, 10% and 10% respectively.

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CHP. NO. 6

FINDINGS AND OBSERVATION

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6.1. Major Findings

The major findings of the study are:-

1. Almost all employees have positive opinion towards the satisfaction level on present

methods which is followed by the company.

2. The welfare and recreational facilities of the company has positive impact on employees job

in various ways like, increase in efficiency, lesser errors, high involvement. It helps to

create positive results and good work environment in the organization.

3. According to the employees the outcome of the joy and happiness at workplace are like this,

increase efficiency, motivation to learn and perform better, improved interpersonal relations

and career development.

4. During the work hours employees face problems like communication, misunderstanding and

sometime grievances. In order to ensure and maintain employee relations company has a

grievance cell which works efficiently

5. Almost all employees are very clear about their needs and performance in the organization.

6. For most of the employees, welfare and recreational facilities (basic reason for the

happiness of the employees) are content has met their needs.

7. Most of the employees have attended various programmes arranged by the company for the

workers for refreshing their minds and it helps them feel joy at work.

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CHP. NO. 7

CONCLUSIONS

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The Conclusion is-

The joy at work (methods to keep employees happy and the provided recreational facilities)

adopted in Shree Balaji Corporation is good. Employees enjoy the work culture and ethics in the

company.

Most of the respondents rated as positive towards the overall quality and effectiveness of the

adopted work culture and satisfied with the present welfare and recreational facilities.

The company has also to concentrate on small percentage of respondents who are not satisfied

with the concerned matter and whom it has not helped to overcome from their shortcomings or

work-related problems.

Finally, work culture and recreational facilities by Shree Balaji Corporation are found to be

effective, credible and commendable, which can be improved further.

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CHP. NO. 8

SUGGESTIONS

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8.1. Major Suggestions

The major suggestions are:-

1. The organization has to concentrate more on employees who are not satisfied with the

present work culture of the organization; they have to be counselled to know their reasons

for not being satisfied. So that effectiveness can be achieved.

2. The identification of the joy at work (happiness and various facilities) should be done in

view of fast changing technology, management practices and infrastructure.

3. A standard measure before and after each type of programs on level of knowledge, skills,

attitudes and behaviour, will help to measure its effectiveness more accurately.

4. The company has to ask its employees to suggest the methods which they think is more

helpful in keeping the motivation and achieving the organizational goals.

5. Employee’s perception should be considered for planning and decision in various steps.

6. Employees should be properly appraised for their hard work.

7. Evaluation of work culture, facilities and employee relations should be done more often to

ensure the happiness of the employee. Because employees are the important factor to

achieve the organizational goals.

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CHP. NO. 9

BIBLIOGRAPHY

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9.1. Books

 PERSONNEL / HUMAN RESOURCE MANAGEMENT (DECENZO & ROBBINS)

 HUMAN RESOURCE MANAGEMENT (GARY DESSLER)

 PERSONNEL/ HUMAN RESOURCE MANAGEMENT (ROBERT MATHIS & JOHN

JACKSON)

 HUMAN RESOURCE MANAGEMENT (DEEPAK BHATTACHARYA)

9.2. Websites

www.cityhr.com

www.shopify.in

https://books.google.com

www.economicsdiscussion.net

www.google.com

www.researchgate.com

www.academia.edu

www.coursehero.com

www.mbatuts.com

wwwslideshare.net

www.ihi.org

www.positivepsychology.com

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CHP. NO. 10

ANNEXURE

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10.1. Questionnaire

The objective of the research is to understand the phenomenon, trends or factors that exist in
the organization. The observer assures you that the analysis / your response / opinion shall
be kept highly confidential and shall be only used for the current research. None of the
research outcomes or components shall be used for any other purpose except purely
academic

Name:__________________________________________________________________

Name of the Department: __________________________________________________

Designation: ____________________________________________, Age: ___________

Length of service: ___________months/years

1) Are you happy being a part of this organization?

a) Yes
b) No

2) Do you enjoy and feel satisfied with the organization’s work culture?
a) Yes
b) No

3) Do you agree that you are supported & respected with the people you work in the
organization?
a) Strongly agree
b) Neither agree nor disagree
c) Agree
d) Disagree

4) Do you agree that you are rewarded for your hardwork?

a) Strongly Agree
b) Neither Agree nor Disagree
c) Agree
d) Disagree

5) Is being rewarded keeps you motivated?

a) Yes
b) To some extent
c) No

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6) Does your company provide you with welfare facilities?

a) Yes
b) No

7) Are you satisfied with the welfare facilities of the company?

a) Yes
b) To some extent
c) No

8) What recreational facilities your company provide?

a) Social Activities
b) Musical activities
c) Cultural Activities
d) Get together programs

9) What is your opinion about present recreational environment?

a) Excellent
b) Good
c) Average
d) Below average

10) Do you agree that recreational facilities help you improve your performance?
a) Strongly agree
b) Neither agree nor disagree
c) Agree
d) Disagree

11) Does the organization provide the practice of positive reinforcement?

a) Yes
b) No

12) Do you agree that you have been provided with the essential tools, safety equipment and
training while working.

a) Strongly Agree
b) Neither Agree nor Disagree
c) Agree
d) Disagree

13) Do you enjoy doing the tasks assigned to you?

a) Yes
b) No

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14) Do you agree that joyful environment at workplace increases your productivity while
working?

a) Strongly Agree
b) Neither Agree nor Disagree
c) Agree
d) Disagree

15) Do you have any suggestions for your organization?

THANK YOU VERY MUCH FOR YOUR SUPPORT!!!

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