The Impact of Pricing On Consumer Buying Behavior in Saudi Arabia: Al-Hassa Case Study
The Impact of Pricing On Consumer Buying Behavior in Saudi Arabia: Al-Hassa Case Study
The Impact of Pricing On Consumer Buying Behavior in Saudi Arabia: Al-Hassa Case Study
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Abstract
The study of consumer behavior is very challenging task. If a company wants to survive, it should be able to
compete well. The main purpose of this research is to measure the impact of pricing strategies on consumers'
psychology and on their buying behavior accordingly. A questionnaire has been designed, distributed and filled
up by participants from Al-Hassa region. 433 responses were received from participants with 43.3% response
rate, where SPSS were used to analyzed the data collected. The findings show that there is a positive
relationship between prices and consumer buying behavior. It also showed that there is no statistically
significant difference between the responses of individuals “due to age, gender, marital status, qualification and
monthly salary” about the research's questions related to the three pricing strategies (Odd pricing strategy,
Bundle pricing strategy and Discount pricing strategy) except there is a statistically significant difference
between the responses of individuals “due to gender” about the odd pricing strategy. Depending on the founding
results, recommendations were set to retailers and dealers.
Keywords: Buying behavior, odd even strategy, bundle strategy, discount strategy, Consumer Psychology.
1. Introduction
There is a high competition between companies to get loyal customers and to sustain them. However, this is not
an easy task for marketers, because several companies and brands compete simultaneously to sustain customers
and get abundant profits. Studying consumer buying behavior has a vital role in understanding the factors that
influence consumers' buying decisions. Customers are the primary focus of the marketing process and the
benchmark to measure the success or failure of goods and services. Therefore, most of the companies study
consumer behavior to increase the possibility of their success.
Consumers take many decisions in their daily life and one of these is the buying decision. They decide
to buy some products because of several reasons: in need for these products, want to try them, products are
strongly recommended by others or the products will be given as a gift. However, companies in different
departments such as marketing and research and development study and analyze consumer behavior to set and
introduce either new product/service or to develop an existing once. For instance, companies try to study and
analyze the timing of purchasing, the buying mode, purchasing quantities, and the type of products or services.
From all of these efforts that have been done, the main goal is to satisfy consumers and to make them loyal. This
can be done by minimizing their costs and generate maximum revenue in smarter way.
Because of globalization and booming in using electronic websites and social media, which enables
consumers to do comparison between products and services with their prices at the same time, marketers need
smart methods to attract consumers and to compete in this global worlds.
Pricing is one of 4 P's of marketing mix which they are product, price, place and promotion. Pricing is
the only clear factor that produces money and provides obvious signal of success or failure of products and
services. Therefore, researchers in this study chose to closely highlight this factor.
Many scholars and researchers had conducted studies on consumer buying behavior. However, the
purpose of this study is to evaluate and measure the impact of pricing strategies on consumers' psychology and
their buying behavior at Al-Hassa. It highlights some strategies that are used by retailers to make the prices
attractive to the consumers, including odd even pricing, bundle pricing and discount pricing. It also guides
marketing managers with research and development mangers to get better understanding of the pricing strategies
that positively affect consumer buying behavior.
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2. Literature Review
2.1 Relevant Literature
Researchers have been conducted many studies to understand consumer buying behavior such as : Manali
Khaniwale (2015) has conducted a study which analyzed the theoretical aspects of consumer buying behavior
and the factors that influence it. Also, he reviewed the relationship between consumer buying behavior and the
factors that influence the consumer’s purchasing process and purchase decision. His research has sufficient
evidence to prove that the consumer’s buyer behavior is significantly influenced by the consumer’s internal and
external factors. According to H. Al-Salamin, J. Al-Baqshi, M. Al-Rassasi and H. Al-Salem (2015), thier results
showed that the price of well-known brand products affects the purchase process negatively. Although young
people are interested in purchasing brand products, their low income prevents them from the buying process
while they are considered as a major segmentation for brand names. According to Aysel Boztepe (2012),
environmental awareness, green product features, green promotion activities and green price affect green
purchasing behaviors of the consumers in positive way. Demographic characteristics have moderate affect on
model. Lefa Teng (2007) argued that when a price discount with and without a minimum purchase requirement
is applied to a brand in a hold set, the brand moves from the consumers' hold set to the consideration set.
However, the effects of the two types of price discounts on consumers' attitudes and purchase intentions are not
significantly different. According to Junyean Moon, Doren Chadee, and Surinder Tikoo (2006), their results
indicate that individualism is the only culture dimension to have a significant effect on purchase intention.
Product type and individualism by price interaction also have a significant effect, whereas price does not. Bruce
L. Alford and Abhijit Biswas (2002) argued that consumers’ level of sale proneness influences their evaluation
of all three outcome variables, while price consciousness influences only search intention. Additionally,
significant interaction effects were found between discount level and price consciousness and between price
consciousness and sale proneness. Haemoon Oh (2000) stated that the traditional customer value process to be
useful for lodging research and marketing. In addition, brand awareness and price fairness concepts were found
to play significant roles in the customer value process. Indrajit Sinha and Rajeev Batra (1999) stated that
perceived category risk and perceived price unfairness of national brands in that category are significant
antecedents of consumer price consciousness, and that variations in such price consciousness across categories is
a significant reason why consumers buy private label brands (PLBs) more in some categories than in others.
Additionally, we show that perceived price–quality association has a significant effect on private label purchase
in risky categories.
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important one because it is the only factor that generates revenue to the company. Prices are determined by the
balance of supply and demand and set with a certain degree of confidence that consumers will pay it.
Kotler & Keller(2012) stated that price is the one element of the marketing mix that produces revenue;
the other elements produce costs. They also stated that purchase decisions are based on how consumers perceive
prices and what they consider the current actual price to be. Understanding how consumers arrive at their
perceptions of prices is an important marketing priority.
2.2.1 Odd even pricing
Various explanations are offered for the widespread use of odd pricing. One explanation is that customers see an
odd price as being much cheaper than it actually is in relation to the nearest round figure. That is, customers see
a price of $4.99 as being closer to four dollars than nearly five dollars. It is believed that this illusion of much
cheaper products triggers an enhanced buyer response (Boyd & Massy 1972)figure. Thus when a price is $4.99,
a consumer will recall that the price is $4.00, and then maybe that it is $4.90, but rarely that it is exactly $4.99.
The reason offered for not instead rounding $4.99 to $5.00 is based on memory processing time. Odd even
pricing (also price ending, charm pricing) is a pricing strategy based on the theory that certain prices have a
psychological impact. It is designed to influence the psyche of the customers and attract them to buy (Sahaf
2013)the intention of odd even pricing is to make the price appear considerably lower than it is.
2.2.2 Bundle pricing
Product bundle pricing is a pricing strategy in which several products, services, or any combinations of them are
presented to the customers as a single package with a single price. Some research papers have been published so
far which are devoted to different aspects of bundle pricing. Linde (2009) studied and compared three pricing
strategies (bundling, versioning and windowing) in the field of movies. Ancarani (2002) described and analyzed
the role of internet to present bundles of information goods using online tools. Furthermore, Simon and Butscher
(2001) demonstrated that profitability could increase 10% to 40% using bundle pricing.
2.2.3 Discount pricing
Gedenk (2002), has explained the short term and long term effects of promotional pricing to a firm. According to
his view, in the short run the consumers are switching to the particular store which offers promotional prices.
And also, the consumers are switching to the brands which are engaged in promotional pricing frequently. And
new customers are generated through this strategy. And promotional pricing accelerate the purchases and
ultimately it contributes to the firm to generate higher profits.
In the long run, the brand loyalty is created through price promotions and ultimately the loyalty for the
store occurs.
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social media e-mails, WhatsApp, twitter, and Facebook in both languages: Arabic and English." (H. Al-Salamin
& A. Al-Hammad (2014))
Furthermore, reliability and validity have been tested by using coefficient of "Cronbach's Alpha" which
gave satisfactory results after applying it on each group and section in the questionnaire separately, and then
applying it again on the entire questionnaire. The results were as summarized in the table (1):
Table 1. Reliability and Validity of data
Reliability Statistics
Cronbach's Alpha Cronbach's Alpha Based on Standardized Items N of Items
.682 .625 20
No of Reliability
Items Cronbach's Alpha Validity =
20 .682 .826
Knowing that a reliability coefficient of .70 or higher is considered "acceptable" in most social science
research situations. Here in this case is almost .70 which will be acceptable.
For the purpose of interpreting and discussing the results of statistical analysis of data collected, the
researchers will be relying on (the length of cells of the scale) which represents the range of cells to Likert scale
divided by the number of cells of the scale (5-1=4) (4/5 = 0.80). (0.80) is then added to the lowest value in the
scale, which is equal to (1) to determine the upper limit for the first cell, and thus became the standard length of
the cells as follows:
Table 2. The length of cells
Strongly Agree 5 - 4.20
Agree 4.19 –3.40
Neutral 3.39 –2.60
Disagree 2.59 –1.80
Strongly disagree Less than1.80
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Table 14. Gender- related differences in response to the three pricing strategies
Group Statistics
Gender ( QRST)ا N Mean Std. Deviation Std. Error Mean
Odd Male 362 8.3343 3.11308 .16362
Female 71 7.3521 2.91841 .34635
Bundle Male 362 3.9254 1.52993 .08041
Female 71 3.8028 1.87936 .22304
discount Male 362 8.6160 2.71327 .14261
Female 71 8.7042 3.31402 .39330
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Table 17. Monthly salary- related differences in response to the three pricing strategies
ANOVA
Sum of Squares df Mean Square F Sig.
Odd Between Groups 82.635 1 82.635 8.752 .003
Within Groups 4069.374 431 9.442
Total 4152.009 432
Bundle Between Groups 1.600 1 1.600 .632 .427
Within Groups 1091.518 431 2.533
Total 1093.118 432
discount Between Groups 43.377 1 43.377 5.525 .019
Within Groups 3383.501 431 7.850
Total 3426.878 432
The ANOVA test shows that there is no difference between the responses of individuals “due to
Monthly salary” about the Odd Pricing strategy, the bundle strategy and the discount strategy as the values of F
test are more than 0.05. (8.752, .632, and 5.525)
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First A. Author Hussain Al-Salamin is holding MBA from King Fiasal University (KFU) (2014) with highest
performance in his class. He completed B.A. in Electrical Engineering from King Fahad University of Petroleum
and Minerals (2007) . Eng. Hussain joined KFU in 2010 as project engineer at new construction of University
Campus. His professional interest in researching include : Operation Management, Supply-Chain Management,
Marketing Management, E-Business, Consumer behaviour, and Environment and Recycle. He has ten published
papers.
Second A. Author Eman Al Hassan, earned MBA degree from King Faisal University, Al Ahsa (2015) and
Bachelor degree in English Language from King Faisal University, Al Ahsa (2005). She works as a Housing
Services Planner from King Abdulaziz Hospital, Al Ahsa. She has a ten years of formal experience in
administrative work with particular focus on support services. She is interested in research and has one published
study. (The Impact of Monetary and Non- Monetary Incentives on the Performance of Employees in the
Government hospitals in Al Ahsa Region)
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